Reeds Rains (Glengormley) reviews

★★★★★ 5/5

Trustpilot

5* Reed Rains - Clevedon North Somerset

I would thoroughly recommend Reed Rains Clevedon, if you are looking to sell or buy a property. I found Craig and his team to be extremely efficient and professional at all times. They kept me informed and were always friendly and courteous. They work hard to achieve a good selling price.Not at all surprised they achieved an award this year very well deserved. No 1 in Clevedon for customer service in my experience.

Danielle · 21 March 2020

★★★★★ 1/5

Trustpilot

Landlords beware

Landlords beware: Avoid Liverpool lettings branch at all cost. They are unprofessional and take no responsibility for their role in managing a landlord's property. On terminating them they had a change of management. The manager is even worse than the previous one and said there was no record of a set of keys held by the office so they were not responsible for replacing them! Rather than accepting their incompetence and trying to put things right they deny they held a set! I changed the locks but they said they would only pay for new keys. If tenants lose keys they have to pay for a new lock but the same rule does not apply to the Management agent!!They also held onto the £200 cash float for months after I terminated them as my agent. The service for the year they managed the property was appalling and they would not let me change to an unmanaged tenure. READ THE SMALL PRINT: in fact once they manage your property you can never change to finder's fee only. I had to terminate completely at the end of the let and not renew with the same tenant!It has been a ghastly experience dealing with Reeds Rains. They are constantly covering their backs and take no responsibility for anything that goes wrong.AVOID

Consumer · 4 March 2022

★★★★★ 1/5

Trustpilot

Avoid as a landlord. They are useless and you will never get the support you need.

On a fully managed service, they found me difficult tenants and then did not support through the tenancy or after the tenancy. Despite explaining that I was pregnant at the time and wanted a stress free tenant, they knowingly gave me a tenant who had failed referencing (and did not inform me of this but instead pulled the wool over my eyes saying everything was fine). A multitude of issues then stemmed from this tenancy and the various departments at Reeds Rains have failed to support me throughout and after the tenancy.I am now out of pocket financially paying for issues this tenant created in my property as I was assured by Reeds Rains that they had started a claim with ZDG. Having spoken with ZDG directly, this claim was not on their system. Generally speaking, if you ask them for something/their help on something/an update, you will be met with silence. You can keep chasing, but you will never get an answer to your question. Even if you call, they'll say they'll get back to you, but they won't. Even if you call multiple times with the same questions.Reeds Rains have caused me, and continue to cause me (even after I have moved my property away from them), an incredible amount of stress.Please avoid them.

Deepaah · 2 March 2022

★★★★★ 1/5

Trustpilot

Worst service ever

I wouldn’t recommend renting from this estate agent as they are a nightmare to get your security deposit back from. My landlord agreed to return my full security deposit and 18 days and numerous excuses later from advisors in the moving out team and I still am without my deposit. They wouldn’t know good customer service if it smacked them in the face.And their response says to email that address I have and I’ve emailed a complaint but yet can respond to trust pilot but not my emails

Louise · 28 February 2022

★★★★★ 5/5

Google

I received first-class customer service from Barry in Reeds Rains, Glengormley. Barry was always available when I needed to contact him and he went out of his way to make sure any questions I had were answered clearly. He was always friendly, courteous and thorough in all dealings I had with him, as were other staff, and I wouldn’t hesitate to return to Reeds Rains in the future if needed. Thanks for all your help, Barry.

Mark · 28 August 2018

★★★★★ 1/5

Trustpilot

Now as I don't really know this company…

Now as I don't really know this company I will choose my words carefully. If they are like all the other letting agents then I will be very wary of them especially when it comes to handing over a "holding deposit". But, in my own experience - the staff in this office do not like venturing out in the cold rain and wind. Even if they have got a viewing booked. They'd much rather ring the tenant of the relevant property and ask them to show one round. NOT very professional in any way. But to ask any client if they are working - is irrelevant and as long as the rent is paid in full and on time on the due date nothing else matters. On occasions these letting agencies do seem to act in a discriminatory way when dealing with potential customers who may be on government benefits. It should not matter whether you're working or on benefits - as long as you can and do pay your rent that is all that matters. And what is it with those titles they have? Lettings "Negotiators"???? When nothing is ever negotiable???? Sometimes the policies are so very misleading. Again, I do not know the girls in this office - so my review is about all letting agents in general. Especially in seedy Blackpool. End of Rant!!!!

Darryl · 20 February 2022

★★★★★ 5/5

Trustpilot

After calling for a viewing an…

After calling for a viewing an arrangement was made within a couple of days atva convenient time. My offer was placed and accepted without having a long drawn out wait. I was sent an email informing me that i would be looked after and informed throughout the process.

Lynne · 15 August 2024

★★★★★ 1/5

Trustpilot

Absolutely horrific

They had no regards toward us as a tennant or towards our landlady. They failed to get in touch with us when the contract was up for renewal, we had to constantly chase them. Our landlady opted for them to fully manage the property and do inspections. They never did as many as they were paid to but always kept taking a cut before the rent reached the landlady.When trying to hand our months notice in they declined it. Luckily I cross checked this with our contract and had to contact them again, which they did end up accepting in the end. Due to this delay we nearly lost the house we were moving into to a different couple. I contacted them via email and phone approx 5 times alone about where to hand the keys back as our local branch didn't exist anymore. Nobody seemed to have a clue. When it came to the deposit it took us nearly 2 months to get it back. The landlady hadn't disputed anything, they just hadn't bothered to contact the landlady or the TDS. We ended up raising a dispute, the TDS couldn't even get a response from them so ended up releasing the funds that way. They tried to over charge us on the overlap of rent which took me caused me waste further time emailing and calling. Early on in the contract they tried to charge me a fee to renew the contract despite the new legislation that came in regarding this. All the contact I had (or lack of) was with my property manager Ella Slack. Maybe the issues I experienced isnt company wide and are down to this one individual. However, if this is a case, I strongly recommend if managment see this review, you check the notes on the system and you will see how many time I called and emailed to move out of a property as requested by yourselves. Its not that I was even trying to leave mid contract, the landlady wanted to move back in and gave 2 months notice and I was just trying to adhere to that. I think it must have took what feels like 20 calls and emails to arrange this.

Danielle · 17 February 2022

★★★★★ 1/5

Trustpilot

Rude, disrespectful and inappropriate

Rude, unprofessional, and completely dismissive. They rarely answer calls or emails, and when they do, you’re met with arrogance. I was outright told I “can’t afford” a property, an incredibly disrespectful and inappropriate comment. No effort to understand, no willingness to help, just judgment and poor attitude. Avoid this agency at all costs.

Razvan · 26 July 2025

★★★★★ 5/5

Trustpilot

REEDS RAINS MACCLESFIELD BRANCH

Just want to say a huge thank you to Sue and all the staff at Reeds Rains Macclesfield.I bought my house via modern method of auction for the very first time. Sue and the staff guided me through this unfamiliar process with support and expertise making it a straightforward and pleasurable experience. I would highly recommend Reeds Rains Macclesfield. Thanks again guysMike

Michael · 11 May 2022

★★★★★ 1/5

Trustpilot

Fraudsters

Reeds Rains Liverpool BranchI paid a holding deposit on behalf of my daughter, she had advised the agent that as she had no credit history on file it would probably fail and therefore offered to pay 6 months rent in advance. they told her that they would contact the landlord to see if this was acceptable. after confirmation that this was okay with the landlord we paid £137 holding deposit to secure the propery and take it off the market to which they did. After the credit check came back as failed (to which she had already advised it would) the agent then told her that they would not allow her to rent the property. The property was then put back on the market and my daughter contacted them again and told them that she had a Guarantor they still refused her application but now I have lost my holding deposit. Just to advise anyone else in a similar situation please know that it is unlawful to keep a holding deposit as stated on a lawyers website as follows; (A holding deposit is money paid when you’ve agreed to rent a property, but haven’t signed a contract. If you pay a holding deposit you’re guaranteeing you’ll take up the tenancy. If the agents accept it they’re guaranteeing they’ll let the property to you. Usually a holding deposit is set against a security deposit, or is refunded when you move in. If the agreement is cancelled, and it’s not your fault, the holding deposit should normally be returned to you). just to let you know Reeds Rains estate agents I will be taking this to Housing ombudsman services so I suggest you refund my money.

Karen · 28 January 2022

★★★★★ 5/5

Trustpilot

Excellent service

So glad I have went with reeds rains to sell our house they have been so helpful and any questions I have had they have answered them for me all the staff are so polite and always there to help

Danielle · 11 December 2024

★★★★★ 5/5

Trustpilot

Reeds Rains Surveyor was great

Reeds Rains Surveyor was great and really understood the local market. Hi valuation was spot on and we sold the house within Three weeks and got a good price for it.

Michael · 23 August 2024

★★★★★ 1/5

Trustpilot

Reeds rains wrexham bad experience

Reeds rains wrexham, overall not a pleasant experience dealing with Simon. Travelled a long way to view a property, submitted two offers with no response, no willingness to negotiate on our behalf with the vendor. Recieved a voice mail to say property sold to a cash buyer who's offered considerably more (it wasn't, 5k more) then said 'ideal really'. Not what you want to hear when you think you have found your dream property. Both me and my partner found him rude and obnoxious on the phone. I'd go as far to say I would actively avoid purchasing a property listed by reeds rains Wrexham.

Thomas · 19 January 2022

★★★★★ 1/5

Trustpilot

the Worst property agency in Liverpool I ever met

I complained about my bad experience in Reeds Rains many many times ( by phone, by email and in person ) but no one could offer any help. What happens ? The letting contract ended more than 1 month and I am asking for my 200 pounds deposit back. They ignored me. How can I get my money back ? What kind of customer service are they providing ?

F · 14 April 2023

★★★★★ 1/5

Trustpilot

Chorley Ignore your emails

Looking for somewhere to live is serious business. It’s really not appreciated when an estate agent does not bother to respond to your queries about a house that you’re seriously interested in. Before the response is “well why didn’t you just call?” - I am partially deaf and struggle on the phone. My preferred method of communication, where possible is obviously email. It’s been 3-4 weeks and I have heard nothing, and yes, I check my junk box.Unprofessional and disappointing.

J · 13 January 2022

★★★★★ 1/5

Trustpilot

This is hands down is the single worst…

This is hands down is the single worst company I’ve ever I’ve ever dealt with. Over the years I’ve had a whole host problems with inventory checks (they didn’t even take any photographs for my first inventory), the maintenance department and the billings team and the drafting of the tenancy agreement terms (which has changed during the pandemic but RR hadn’t updated). All the departments are fragmented. Anyone I ever speak to hasn’t the slightest clue what is going on, are never willing to help and just do their utmost to pass the issue to another clueless person in another department. While I see the sales side of this has positive reviews and that has alao been my experience. The lettings side is completely chaotic. Steer clear!

Helios · 11 January 2022

★★★★★ 5/5

Google

Dealt with mark letting my property recently. Was brilliant from start to finish. Thank you

Chloe · 1 October 2025

★★★★★ 5/5

Google

As first time buyers Reeds Rains were really easy to work with, Grainne was extremely responsive and patient with our many questions! Its great being able to track your progress online, would definitely recommend.PositiveResponsiveness

Caoimhe · 27 August 2021

★★★★★ 5/5

Trustpilot

Very helpful professional team

Very helpful professional team. They kept me informed of how much interest there was in my property. I felt they matched my property well to potential buyers. I also felt I could call in and talk to someone if I had any questions.

Sylvie · 18 October 2024

★★★★★ 1/5

Trustpilot

Tenants Beware!

Absolutely terrible letting agents. Maintenance line might as well not exist. They do not respond to issues reported or say they will call back and never do. We even had them "booking contractors" to attend but then not showing up during our tenancy. We were left with a leaking toilet for 10 months which ruined walls and carpets in three rooms. We have now lost some of our deposit due to their negligence through the mydeposits scheme they use. Damage caused by the leak has now left us out of pocket. Disgraceful and shameless company. We paid our rent, looked after the property and had it professionally cleaned upon check out. The house was riddled with damp from top to bottom and reported many, many times. Disgusted with the company.Stay well clear.

Adele · 21 December 2021

★★★★★ 1/5

Trustpilot

Because of loosing my job because of…

Because of loosing my job because of covid having a gap in pay I was late paying November rent made the payment on the 17th December at 10:30 with agreement to pay December rent by the end of December.At 11:30 on the 17th December I was issued a court letter falsely claiming I still owed 2 months rent and threat of eviction when the truth is at time of letter being issued I owed 65% of the rent for December while still in December

Mr · 20 December 2021

★★★★★ 1/5

Trustpilot

Reed Rains maintenance is awful

Reed Rains maintenance is awful! Simply the worst estate agent maintenance I've ever dealt with! They never get back to my emails, never get back to me when I call them when they say they will. I've contacted about the same issues many times with no response. If the landlord is rubbish, then at least the estate agent can get back to me saying they're still waiting on the landlord. Ridiculous service, avoid at all costs. They also didn't ask the landlord to fix a water leak in the toilet until after we moved in (flusher was leaking into toilet bowl so no damage).

Omar · 16 December 2021

★★★★★ 5/5

Trustpilot

Great Job

I used a different estate agent to try and sell my house in Pelaw. They let 3 buyers slip through their fingers even after having 3 acceptable offers on the table. So I decided to use Reed Rains instead. Sarah from the Jarrow Branch was very knowledgeable and professional their first 'prospect' viewed the property made an offer and purchased the property within 2 weeks of engaging Reed Rains. Thank you Sarah.

David · 25 January 2020