Reeds Rains (Glengormley) reviews

★★★★★ 5/5

Trustpilot

Professional yet personable

Mark · 14 October 2026

★★★★★ 1/5

Trustpilot

Do not take the full managment service

Whatever you do, DO NOT TAKE THE FULLY MANAGEMENT or RENT COLLECTION option. It is a totally useless service. The customer service is not helpful and your money basically stays in their account for up to 10 days. And if you ever want to leave you have to pay one month's rent plus VAT. This is something that the agent never explained to us, when we asked, "Can we leave at any time?" he said "yes", and obviously failed to explain "there is a big charge". They then put a lengthy agreement in front of you to sign , I signed it in the office whilst their staff sat in front of me not making me feel comfortable to read through. Yes my mistake for not reading the contract conditions, but you'd think the staff explain to you something as important as the exit fee. I didn't mind if the service was good, but we had issues since day 1 with them not setting up the direct debit correctly; therefore our rent was delayed. With no one to contact me to explain this is what happened, again no one explained that it would take up to 10 days for the money to reach your account! 10 days ?? So the money could sit in their account for up to 10 days, whilst they are making a profit off your money! I contacted the branch to ask why the money is not in my account, the Cleckheaton branch, the staff casually explained there has been an error setting up the direct debit and the tenant has made a payment on their card. I was told it'd take up to 5 days for the money to reach your account! I mean if the staff in their own branch don't know how many days it takes for the money to reach your account, how do they expect the clients to know this?? I was then advised to contact the Accounts, where the person on the phone was least helpful and rude, again I was told it'd take up to 5 days for the money to reach my account. I then wrote a complaint and explained my experience with the company has not been the best so far and now I'd like to leave, that's when I found out there is an exit fee. After writing so many complaints, I was offered a refund of the management fee for one month which is 10% of your rent (for being messed around, making so many phone call, being spoken to rudely, having the direct debit set up incorrectly, keeping your money for up to 10 days, basically adding to your stress ) Isn't it supposed to make your life easier? Isn't this the purpose of this "full service"? It gets better as the month after the tenant turns up at the branch to say he is due housing benefit, something that I wasn't aware of, and the rent is going to be delayed. Or it could be delayed! I received an email two days after the payment was due to inform me that the tenant has been to the branch to let them know of this new information. The rent was late again! You can see if you don't take this service at least you deal with the tenant directly and you don't have to wait and wait and wait for Reeds Rains to decide to contact you at their convince and to release the money after so long. They also kept £200 as emergency money, which I asked for it back! I wrote another complaint to Jamie Knights, Area Lettings Director , and after so long he wrote a lengthy email back saying he won't waive off the fee, and although he agrees the customer service has not been great and the branch manager is leaving so he is aware of some issues. I took my complaint further to Customer Relations, where they offered a refund of £120 and asked me to pay £500 something to pay to leave the contract, which I am not happy about. I am now going to take my complaint further to The Property Ombudsman. I just thought it'd be useful for any other landlord who wants to take the full management service to know what to expect since the staff in the branch can't be bothered to explain to you.

Dorreh · 29 July 2022

★★★★★ 1/5

Trustpilot

Do not go through this company

Honestly the worst agency you could ever come across. They haven’t logged our rent payments in 8 months leading to a ruined credit score and inability to rent anywhere else, served an illegal retaliatory eviction notice, have not fixed any of the structural damages including breaking environmental codes, are very reluctant to help and continually act clueless despite multiple emails regarding issues, do not update their systems with emails, phone calls and complaints lodged and add break clauses in contracts to evade laws that protect tenants.

Isaac · 28 July 2022

★★★★★ 5/5

Trustpilot

St. Helens - Eleanor was amazing!

I Couldn’t recommend St. Helens reeds rains enough! I was so nervous about buying my first property but they made it such a pleasant experience, taking away most of the stress! The staff were amazing, in particular Eleanor who helped me find my perfect first home. She even managed to beat all other quotes that I was given. Very happy customer indeed! Thanks again Eleanor and your team.

Chloe · 11 January 2022

★★★★★ 1/5

Trustpilot

Left in the dark

After our offer on a property was accepted 6 months ago Reeds Rains have been less than helpful. 3 months after the process started they advised us to begin the mortgage application process in earnest which then caused issue with the seller as they were not ready to move yet; this led to them informing our mortgage company that the property was no longer for sale. Once this was sorted out we called weekly for updates to find out what was happening with the sale, only to be told no change. This continued for another month and a half before the agent drip fed us more information that our mortgage company had continued to attempt to arrange a survey and that the owners felt they were being harassed. After another month of weekly updates of "no change" they agents drip fed further information that the top of the chain had accepted the offer on their property 11 months prior and were showing no signs of moving. We were open and honest with the agents at all stages, informing them when our circumstances changed and our need to move forward with the sale became increasingly urgent. Not only did the agents fail to advise us or make any movements to progress the sale, they also failed to contact us at agreed times, avoided our calls and just generally blanked us. Two weeks after the initial date we were given for the finalising the sale, the estate agents held an important meeting with the top 3 members of the chain and, despite promising to contact us with the outcome and next steps, again went radio silent. We're now 6+months down the line and having to start our search again while effectively about to be homeless. One thing I can guarantee is that we will not be looking at properties with Reeds Rains.

Lindsay · 26 July 2022

★★★★★ 5/5

Trustpilot

Recently sold my property with Reeds …

Recently sold my property with Reeds Rains Penwortham. I know I am a high maintenance customer and put pressure on them to sell my house quickly as I had found one I wanted to buy. Rachel and her team really pulled out all the stops, there were 4 properties for sale at the same time on my street all with different agents and I felt the professional photos really made a difference, they carried out an open house which subsequently sold the property for asking price. Once the sale was agreed they kept me informed every couple of days. I couldn't recommend Rachel and her team enough.

Abby · 15 November 2017

★★★★★ 1/5

Trustpilot

LAZY INCOMPETENT IDIOTS!

LAZY INCOMPETENT IDIOTS!Spent 6 weeks trying to view 6 properties with the plan of purchasing 2 at the same time.They obviously thought i was joking as they didn't manage to arrange one viewing in 6 weeks. Rang James from the Chesterfield road, Sheffield branch 6 weeks in a row before giving up. James is a useless waste of oxygen full of false promises, Good at sounding busy but is really doing nothing to help you. Some of these properties have been on the market for a year and a half and are still on the market today. God help you if you have reedrains trying to sell your house for you. They turn away cash buyers and don't even let people view the house.

Van · 31 October 2017

★★★★★ 1/5

Trustpilot

Ending my tenancy 15 days into it.

Ending my tenancy 15 days into it.I moved into a flat at the start of the month, only to discover a number of issues which I wasn't informed of. The property was filthy, it hadn't been cleaned; there was a broken fridge; and when I looked at the photos of the property advertised online, they looked very different. They used old photos to advertise the flat online. Some furniture had rips there was markings as we'll as food on the walls.I sent an email and followed it up with a phone call to Shauuna from the Sheffield Branch (City centre), I recieved no acknowledgement of the issues and was told over the phone to call Maintenance. On calling Maintenance, I asked for a cleaner to come round and to replace the broken fridge. I was told the person who deals with my flat is on holiday and to call when she was back.... I gave up with the cleaner, I cleaned the property. However, I called everyday to try and get someone to sort my fridge. Nothing was done. I tried calling and talking to the local Branch, only to be spoken to in a rude and contracending manner. The lettings manager even requested she come around to see the issues, then when I called her back on the day to move the time, she cancelled stating "she believes me" that the fridge is broken, why would I lie about a broken fridge? I've chalked this up to that she couldn't be bothered to come around.On the 7th, the person from Maintenance who deals with my case (Anita) came back and started getting my case moving. The contractors confirm the fridge was broken... yet I'm still without any fridge. From calling Maintenance and speaking to various members of the team, I've been informed the issues of my flat were known and not communicated to me prior to moving in ( I would have never have signed the agreement if I'd known). Further, I've been calling everyday to get an understanding of what was happening with the fridge, the landlord is disputing the price quote, wanting the cheapest option available while I'm still left in the property 17 days into the tenacy with no solution in site. If this is what I have to go through each time there's an issue with the flat then no, I can't be bothered- what if the boiler breaks? Will I wait four weeks to get it fixed. I'm done with Reed Rains, I've had a terrible renting experience and I'd advise anyone thinking of renting through this company to avoid them at all costs.They lack competency and compassion.**Edit**Just thought I would add:It has taken me 3 weeks to get the fridge replaced, turns out when I threatened to end my tenancy they started to get the ball rolling. I still went through one of the hottest weekends and hottest days if the year without the appliance.Further, I was promised over the phone that I'd receive reduced rent this month for all the weeks without a fridge... this was told to me by Rhea at the local Branch. I've been informed that's not a policy Reed Rains employs, she just told me that for the hell of it.

EV · 21 July 2022

★★★★★ 5/5

Trustpilot

Sold 3 houses for us

Sold 3 houses for us. Deborah was very helpful and efficient. Houses were valued to sell, the properties were well marketed. Would definitely recommend this estate agents.

Olivia · 20 December 2024

★★★★★ 5/5

Trustpilot

I used the Dartford branch of Reeds

I used the Dartford branch of Reeds Rains when I found a property that I was really interested in renting. I phoned up and got a viewing with the landlord that same day and the place was totally perfect. Went back to the branch and from there on Tony took up my application and he explained everything, the fees are very reasonable and Tony was fantastic with his communication informing me about everything every step of the way. Between him and Lea they went out of their way to pull out all of the stops and finally I managed to secure the home of my dreams. They are the nicest,Most helpful people I have ever met. I highly recommend them and if you want to let or buy a property in the Dartford area then Reeds Rains in Dartford should be your first port of call! Just ask for Tony or Lea and you can’t go wrong!!!!

Christopher · 13 October 2017

★★★★★ 1/5

Trustpilot

I went into the Coventry branch today…

I went into the Coventry branch today the lady who was in there was very helpful but the man was very rude and told me that the lady was very busy and I need to go I was not being rude myself I was asking questions

Christopher · 4 November 2024

★★★★★ 1/5

Trustpilot

So incompetent. So unprofessional. So rude.

So we had a viewing booked in on a property in west ayton Scarborough with the view of possibly buying for our family home. We currently live in derby and drove the 3 hour drive with our two children, Once in Scarborough we tried checking the property online again but was no longer showing?? We then rang the company to be told oh no it's still booked in at 3 pm for you as agreed. We then spent four hours killing time until the appointment.On arrival at the propery there was other people with Reedsrains and then we were told oh your viewing was cancelled as it's sold!!!!!!! immediately calling the office to view my opinion of such incompetence I was then told well we called you and left you a message???? Where is that message??? Oh yes you left it on a completely wrong number to mine after making sure twice that they took my number correctly. As if that wasnt enough they then argued the point and said I got the message???? Why the hell would I drive for 3 hours if I had a message and they have just told me a different number to mine. When I said I will leave a review about this I got the reply back of, "oh lovely" I take this as been so rude and you know it. Didn't get one apology!!!!! All in all what I would say about this company is that it seems to be be run by young incompetent people for doing simple work. Baffles me how a company like this trades. You only have to see the other reviews to know it's a naff company.

M · 3 September 2017

★★★★★ 1/5

Trustpilot

Head office

Head officeAs you will see Reeds Rains have replied to my comment, explaining that sales are taking longer than usual ! ! ! However, the problem is. They advise you to go with a certain buyer, take over a month to check all details and only after asking for many weeks what is happening. They finally confirm everything is “a go” This is not just the branch that are incompetent, it also comes from head office ! ! ! Six days ago they were full of apologies and confirmed on this site I would receive confirmation of my payment. Not such notification. The company is a TOTAL JOKE, UNPROFESSIONAL FROM HEAD OFFICE DOWN TO THE BRANCHES. ARLA will be informed along with the other “PROFESSIONAL BODIES” they claim to be with. Honestly, please please please DO NOT USE THIS COMPANY

Andrew · 14 July 2022

★★★★★ 5/5

Trustpilot

Remortgage Reeds Rains Stone

We recently did a remortgage and change of equity share transfer with Reeds Rains Stone Branch . Our mortgage advisor Jordan Powell was outstanding. He gave us fantastic and detailed service guiding us through very step and advising us honestly throughout the entire process, which he made easy. Even when we had a hiccup caused by our lender he fixed it within the hour and even came across to reassure me in person that it had all been sorted. He was there through the entire process with any query we had no matter how small and made a stressful process much easier for us. I couldn't recommend him highly enough to anyone looking for mortgage advice.

Kate · 7 August 2017

★★★★★ 2/5

Trustpilot

Nearly a year on from our initial …

Nearly a year on from our initial listing with RR I am still so unimpressed I felt the need for this review. And no I am not a continual whiner, if you look at my other reviews they are predominantly 5 stars.As they were agents for the new homes we were interested in we listed with them without comparison, rather stupidly I told them just that, I will not be so naive again. Initially things seemed OK although a bit more guidance on price may have been helpful, instead I suggested a hopeful figure which, hands up, my fault, was a bit optimistic. There was a pretty poor spelling error on the particulars which I pointed out twice but never got altered, but that isn't going to stop the house selling to be fair. 4 weeks on with no feedback (they do email Web stats but they are meaningless and despite asking for an explanation it was never forthcomming) or viewings I go into the office and drop the price £15k, a big drop but if it was £5k wrong they would have viewed and offered. And lo and behold viewings and a sale. Quickly followed by the chain falling apart. They wanted to leave the sold board up as our buyers were straight back on the market and would sell almost immediately, seemed odd but in hindsight.....we lived facing a very busy road and a sold board with their name on is priceless advertising! 3 weeks later and no communication from RR I took the sold sign down and told them, within 3 days 4 viewings the first of which offered and we accepted. My biggest mistake was to let them cancel the other 3 viewings, my words were "I trust you to act professionally and in my interests", what an idiot. Our 'perfect buyer' turned out to be anything but, we were never kept informed and pushed on with the reservation of a new build home, solicitors and all. 12 weeks later and our third exchange of contracts I call RR to say I trust all is progressing finally to be told "ah, she hasn't even asked her solicitor to do any searches yet"!! Next day I took their sign down went into their office and asked for my keys back, their parting words were priceless, "she really still wants to buy your house", oh really......thereby loosing circa £2500 on the new house purchase. Very poor communication, bordering on being missleading. Oh and one month later we went with another local agent who sold it 3 times in 2 days eventually to a real 'cash buyer' who was turned away by.....RR

Julian · 9 June 2017

★★★★★ 1/5

Trustpilot

A stupid company with poor minded…

A stupid company with poor minded people. Not just that they are some shameless people (their representatives) but they also dared to sustain our family not to have dogs in the rental...i mean some nobodies paid well too much!!! On top of this, after renting a house in a very poor state, with a fully in mold kitchen furniture, when we have requested from them to talk with the landlords about us buying for ourselves a proper different new one, saying that we want to change it, these ones have had the face to come and demand us to live the new furniture that we buy behind....i mean WHAT?!???? WHO are these people daring even to ask such a thing?!??? Some shameless ugly poorly behaved people!!!! Aren't them ashamed?!?? And they decide these things by themselves?!??? Daring to ask from us to leave the furniture bought by us in the rental?!!! I mean we just had very bad experiences with them. I wouldn't allow such a company on a market EVER!!!! Shameless, shameless!!!!

Brigitta · 6 July 2022

★★★★★ 5/5

Google

We sold our house through Reeds Rains Glengormley Branch. From our very first meeting with Barry to completing the final sale the team were fantastic. Thank you very much for making what is normally a stressful process run smoothly. We would definatly recommend them to anyone selling or buying!

Paul · 13 September 2024

★★★★★ 5/5

Trustpilot

Reeds Rains - Chester Le Street

Collected our keys from Reeds Rains Chester le street today and I could not be happier!The service I have received has been outstanding, genuinely the best service I have experienced in a very long time. I have dealt with many estate agents in the past but I must say this has been the best experience between them all. Thank you so much Janet and Susan. You are an absolute asset to the company. I really hope this is recognised

Samantha · 2 May 2018

★★★★★ 1/5

Trustpilot

Reeds Rains Hyde

Just rewriting my husbands review that was acknowledged, however after emailing reeds rains at their request, no one bothers to email you back. So now I have got trading standards involved and the local MP so no one seems to give a damn about their customers at this company. If I could give minus stars I would. Reeds rains HYDE , wow , what can I say. Firstly the house they were willing to rent out was an absolute death trap. After completing all the relevant checks and following procedures we were given a move in date for the a rental property. The date (15th June) arrived. We were asked to pay the first month up front which is fair enough. Stupidly I did this over the phone before doing a handover with the agent. After paying the money and the money leaving my account instantly, I was told to go to the shop and will be given the keys. Again no handover was instructed. I took the keys and went to the property, no wonder they didn’t want to do a handover, the place was an absolute death trap. Wires exposed, damp on walls, the bathroom floor felt like it was about to collapse. Yes I should have spotted this on the viewing, but In the rush I had a quick look round a full open house with people wondering around everywhere and failed to spot. I instantly called the agent at the office and informed them that the keys would be returned straight away and sent the pictures and evidence I had gathered. I demanded a refund straight away and asked for an acknowledgment. Not only did I not receive an acknowledgment, the property was relisted 2 hours after I returned the keys and shown the pictures, £50 less than the fee we agreed. Absolutely outrageous, they have the attitude of “oh well we’ll pass onto the next unsuspecting fool thst will take it” I feel sorry for the person who may HAVE to take it out of necessity, this company are exploiting vulnerable people and have no shame in doing so. Needless to say, we’ve still not received our refund after numerous emails. Fobbed off day after day about banking delays , process times, it’s 2022 bank transfers are instant, use faster payment system. Absolute joke. I was going to let the holding deposit go but after reading the other horrendous reviews on here it seems we have been lied to there and that we are well within our rights to claim this back too. I told them more than once that I was happy to settle this amicably but they don’t have the capacity to listen to customers are are just interested in filling inadequate houses with potentially vulnerable individuals who have no choice. I will now be sending all the evidence I have to local authorities, my local MP and a solicitor to help me resolve this issue.

Charlotte · 30 June 2022

★★★★★ 1/5

Trustpilot

Still not resolved

After leaving a 1star review I received the standard “we take customer complaints very seriously “ email. ABSOLUTE RUBBISH. I am owed money from a deposit from a house i didn’t move into as it was a death trap. I’ve been promised and promised that it’s been processed, ITS NOT it’s taken half a month and still no money. My rent is now due on the property I’m in , never missed a payment in 6 years and reeds rains have my rent money to pay. I’ve emailed and responded to the complaints department who are now ignoring my emails, I’ve emailed the Hyde branch 3 times today with no reply. ABSOLUTELY DISGUSTING. DO NOT GIVE THIS OUTFIT YOUR MONEY.

David · 30 June 2022

★★★★★ 1/5

Trustpilot

Manchester branch should be closed down

This office is full of people that talk the talk but don’t walk the walk. I have contacted them for a viewing of a property on sale and they promised to call me back and schedule it. I wasn’t called and then, when I called, I learned that they had already allocated all the viewing even though I requested mine as soon as the property was put on the market. In the past I tried to rent through them and they tried to keep my holding deposit although required by law to return it, and only when threatened with legal actions they finally gave it back. Save yourself, don’t deal with these unprofessional randoms.

PP · 27 June 2022

★★★★★ 1/5

Trustpilot

Hopeless service, disinterested customer service, sharp practice over fees

The irony of this is that I AM an estate agent, albeit from out of the area, so to have been 'had over' so badly by this Company is doubly embarrassing! My only excuse is that I left the dealings to my wife, and it was difficult for her being faced with such an accomplished deception. Usual story with amateurs such as this. Turned up and overvalued the house. - £540k against an eventual value of 450k. Promised the earth to justify his quoted 1% fee before writing it on the agreement at a FIXED FEE, rather than the 1% quoted, and based on the asking price that WE set, having recognised that his assessment was preposterous. My wife questioned him on the fixed fee at the time and he said, 'oh don't worry. If it goes for less we'll drop it then.' Naive perhaps, but my wife is a lovely trusting person, and I wasn't there AND didn't check it after the event. He also sold us the 'professional photography' for £150. Two visits later by the photographer the photos were so bad that we asked for a normal office camera to be used by the manager which, under strict guidance, were much better. Two WEEKS later the details were still not available due to missing information and incorrect room measurements. The 'service' that followed was, frankly, laughable, from start to finish, despite the promises made at the beginning. During the whole process they spoke to my solicitor ONCE, and later claimed that was an acceptable standard of service. It was so bad we resorted to having to deal directly with our buyers. Even at the eleventh hour, the day before we actually exchanged, the Manager told me exchange wouldn't be taking place for another week. It turns out he didn't know it was possible to exchange on a nil deposit. Now, its true that a member of the public might not understand fine detail like that, but it's reasonable to expect the self-proclaimed expert himself to know the fine detail, isn't it? My issue with this, actually, is not that the sale didn't go through, it did. But the lies he's told his 'customer service' department to get out of it are the epitome of why the industry has such a bad name. The customer service was just as bad as the selling experience. The first two letters of complaint I wrote were to the area manager. He didn't even bother to acknowledge them. The 'Customer Service' person then only answered the points she wanted to and ignored the others despite being asked directly for an explanation as to why and a response. Nothing. Then sent some cut and paste whitewash of a response trying to justify the branch behaviour. Shame on you Reeds Rains for supporting this practice and accepting the manager's lies as truth. My advice to EVERYONE either on the market with them or even THINKING about using them is, think again. Or at least be aware what you're getting yourselves into.

V · 23 January 2017

★★★★★ 5/5

Trustpilot

Friendly down to earth service

Unfortunately the market has been slow during the current climate but the encouragement of the agent it got better and hopefully we have an offer. It’s also been good getting an email with the updates although these have only been coming over in the last couple of months

Lynda · 26 September 2024

★★★★★ 5/5

Trustpilot

Highly recommend!!

Sold my house with Reeds Rains in Chesterfield and used their mortgage advisor Simon too, I would highly recommend both, absolutely lovely staff and extremely helpful! Contacted me regularly on any updates and really helped make the buying and selling process less stressful. Simon was able to get me fantastic rates on my mortgage, life insurance and home insurance. Sue and Jake were particularly wonderful, always there to help and answer my questions. Lovely team would highly recommend!! :)

Victoria · 5 February 2018