Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery responsive and always genuinely keen to help. I've been dealing with Grace who has been great but all staff have been a pleasure to deal with.
Bryce · 26 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words, we really appreciate you taking the time to leave this review 😊
I’m so pleased to hear you’ve had a great experience with Grace (I’ll be sure to pass this on to her!) and that the rest of the team have also been helpful along the way. We always aim to be responsive and genuinely supportive, so it’s lovely to see that coming through.
Thanks again for your support, it means a lot!
Kirsty & the team at West End Letting & Sales 💛
★★★★★ 5/5
GoogleWest End Letting and Sales have been an excellent estate agent. They are professional in their interactions and prompt in their communication.
They have made my tenancy comfortable and have liaised with the Landlord with …
Viswanath · 16 November 2025
Agent replied · 16 April 2026
Thank you so much for taking the time to leave such a lovely review! We're delighted to hear that you’ve had a positive experience with us and that the tenancy has been comfortable throughout. … More
★★★★★ 5/5
GoogleThird time using West End Letting and Sales to advertise our property and the service has been outstanding every time. Dani has kept us informed throughout the process and I definitely recommend.
Jennifer · 16 December 2025
Agent replied · 16 April 2026
Hi there,
Thank you for taking the time to leave such a kind review, and for trusting us with your property again! We’re so pleased to hear you’ve had another great … More
★★★★★ 5/5
GoogleGreat service from the girls, professional and efficient. Dani really listened to what was needed and went above and beyond to make the rentals seamless and stress-free. Highly recommend!
Teri · 16 December 2025
Agent replied · 16 April 2026
Thank you so much for the wonderful review! 💛
Dani and the team will be absolutely chuffed to read this. We always aim to make the whole process as smooth and stress-free as possible, so it means a lot to … More
★★★★★ 5/5
GoogleThank you to Cerys and all at West End Lettings for helping us with our flat rental in Glasgow. Moving in and out were very well organised and striaighforward. A couple of small issues with items in the flat were resolved very promptly. From our experience, highly recommended.
Steven · 28 October 2024
★★★★★ 3/5
GoogleWe let from west end let's for a year they we're very transparent, fixed everything that needed fixed and couldn't of been nicer. Word of warning however when we moved out of the flat we were charged a "cleaning" fee for which they couldn't tell us what needed clean (flat was like a showroom when we left). Well over £200+. We're students and don't have a lot of cash. Hands tied behind our backs and nothing we could do from what I think is a money making scheme.
Joe · 17 October 2023
Agent replied · 13 June 2024
Hi Joe, I'm sorry to hear about your experience, and I appreciate you taking the time to share your feedback with us. We're glad to hear that you found our service transparent and that we were able to address maintenance issues promptly.
I'd like to clear up any confusion regarding the 'fee' you have mentioned however, as we do not/have never charged tenants a fee over rent or deposit payments.
‘Under the Rent (Scotland) Act 1984 and the Housing (Scotland) Act 1988 it's unlawful for landlords or letting agents to charge a 'premium' for the granting or renewal of an assured, short assured, or private residential tenancy. 'Premium' is defined as 'any fine, sum or consideration, other than the rent, and includes any service or administration fee or charge'.
The cleaning ‘fee’ in you refer to was infact an actual amount owed to a cleaning contractor following an end of tenancy clean of your property. This was applied based on a comparison between the check-in and check-out inventories, which indicated that cleaning was necessary at the end of your tenancy. We communicated this with you at the pre-move out inspection and following your actual move out, and it was subsequently applied from your deposit held with Safe Deposit Scotland, a transaction which you and your flatmates acknowledged and accepted on June 24th this year.
If you'd like, I'd be happy to provide you with a copy of the cleaning invoice again along with the corresponding communication exchanged prior to and after your check-out again. I can also share a copy of the check-out inventory with you again should you wish.
Again, thank you for bringing this to our attention, and we value your feedback as it helps us improve our services. We're committed to providing the best experience for our tenants, and your input is instrumental in achieving that goal. Please feel free to reach out to us directly if you have any further questions or concerns.
★★★★★ 5/5
GoogleSo pleased with the brilliant service from the West End Letting team. We recently bought a flat in Glasgow as an HMO student let and the team have been friendly, helpful and efficient throughout, including guiding us through the HMO and landlord procedures required. Thanks especially to Cerys Hart for organising the refurbishment in a tight timescale in time for the start of term. Students are happy and settled in a lovely flat. Highly recommend West End Letting.
Angela · 16 November 2023
Agent replied · 13 June 2024
Thank you Angela for choosing to work with us. It's been a pleasure and we look forward to our continued working relationship!
★★★★★ 5/5
GoogleWest End Lettings have been great - they are transparent, efficient, very well run, good value and all the staff are very pleasant. My particular thanks to Kirsty and Heather for their tremendous assistance in recent months - much appreciated. J
Jamie · 27 November 2024
★★★★★ 5/5
GoogleFantastic service from West End Lettings and in particular Heather. She constantly communicated and updated us and had the flat rented out very quickly. Nothing was ever an issue and we would highly recommend any landlord to employ her services.
Gary · 28 October 2024
★★★★★ 1/5
GoogleThese guys are the WORST!!! They are sleazy and crooked to the bone. They over charge for everything and straight up lie to tenants to STEAL money back from their deposits. Our time here was a straight up CAR CRASH 😉. Do not be afraid to challenge things on the deposit scheme as despite their threats they are liars and cheats and you will most likely get your money back.
Reece · 14 February 2024
Agent replied · 13 June 2024
Thank you for sharing your feedback with us Reece. We regret to hear that you were unhappy about how the check-out process was handled at the end of your tenancy. With regards to your comments about how we acted, we can assure you that we acted within the Letting Agent Code of Conduct throughout and it's a shame to hear that you don't agree with that. Safe Deposit Scotland offers a service whereby tenants can disagree with any deductions and we therefore attached proof of works required along with invoices for the amounts requested. We strive to maintain high standards, and we will use your input to improve our processes going forward. We wish you the best in your future endeavours.
★★★★★ 5/5
GoogleAs a former tenant I can say that the staff are very friendly and they are also always on hand to help however they can. Stayed in my flat with west end for two years and very happy with the way west end were with myself and the other tenants over the two year period. I would highly recommend letting from west end letting.
Ryan · 19 July 2023
Agent replied · 13 June 2024
Thank you Ryan for your review, best of luck with everything!
★★★★★ 1/5
GoogleUnfortunately we had a very poor experience with west end letting. As a group of students receiving a large cleaning fine when we left the flat as we received it. Ridiculous when the rent was over priced as it was. As well as this, we … More
Ciara · 30 June 2024
Agent replied · 27 August 2024
Thank you for your feedback. We are sorry to hear about your experience and take your concerns very seriously.
Regarding the cleaning charge, we strive to ensure that all properties are left in good condition for the next tenants. Upon checking and comparing your move-out report to your check-in inventory, it was clear that the property required cleaning, which is why the invoice was issued. The cleaning charge was not a 'fine' but the actual cost of cleaning the property. We can provide a detailed invoice for your reference.
We apologise if there was any misunderstanding or if the charges seemed unfair. We always aim to provide clear explanations and documentation for any charges, and we regret to hear you felt like your requests for written confirmation were not addressed in a timely manner. We understand how frustrating this must have been, however, upon reviewing your Safe Deposit Scotland account, I can see that the cleaning invoice was accepted and not disputed by your group.
Your overall experience is not reflective of the standard we aim to uphold.
Thank you for bringing this to our attention. We value your feedback and are committed to improving our services.
★★★★★ 5/5
GoogleWe sold our house in Robroyston whilst we got married and relocated to England for work. What a time it was but genuinely can’t thank the team at West End Letting & Sales enough for taking the pressure off of us with the sale of the house.
Clear and kind with their communication, putting us at ease and keeping us right, guiding us through the process. Couldn’t have asked for better!
Sarah · 28 September 2024
★★★★★ 5/5
GoogleIt’s quite good to stay with West End Lettings, many thanks for all the kind help from Dani and their teams!
Jingwen · 26 March 2026
★★★★★ 5/5
GoogleKirsty, Cerys and the team very professional in all they do. Very quick reaction times to any problems that arise.
Brian · 14 June 2022
Agent replied · 13 June 2024
Thank you Brian for your kind review - pleasure working with you!
★★★★★ 5/5
GoogleAfter a struggle trying to find a new flat, Cerys and the guys at West End Lettings were great from first enquiry, viewing right through to move in. They went above and beyond and kept me in the loop through the whole process. Thanks guys! Would highly recommend!PositiveProfessionalism
Michael · 14 June 2022
★★★★★ 5/5
GoogleWe recently had an major issue with our heater falling off the wall and once we called Cerys she sent someone out to have a look within a few hours and the issue was completely sorted in only a few days. A very swift and competent company.
Eilidh · 17 October 2023
Agent replied · 13 June 2024
Hi Eilidh, thank you for your kind review! Glad Cerys was able to assist you.
★★★★★ 5/5
GoogleWest End Letting are an outstanding letting agency. I had a wonderful experience! All aspects of moving into our new flat was made very easy! The best I have came across! Special mention to Kirsty, Gillian, cerys and Ryan! All doing a great job👏🏻 …
Lewis · 14 June 2022
★★★★★ 5/5
GoogleWe rented recently with West End Letting and would definitely recommend them.
During our rental period they were quick to respond to any queries we had and we found them very professional and helpful.
Grant · 14 April 2024
Agent replied · 13 June 2024
Thank you Grant! We wish you and your family the best!
If we can be of any assistance moving forward, please be in touch, we’d be happy to work with you again!
★★★★★ 5/5
GoogleSuper attentive and friendly staff who really go above and beyond to make moving house as smooth as possible! Really welcoming to students and a much more personal experience than I've experienced elsewhere.
Mae · 14 April 2024
Agent replied · 13 June 2024
Thank you Mae for your kind review - it means a lot! It does also make our lives so much easier that you were a lovely bunch!! All the best :) :)
★★★★★ 1/5
GoogleUsually I do not give a negative opinion like that but this is well worth 1 star ...
I rented a flat from this agency and the contrast between the virtual visit and the reality is immense! When I arrived, the flat was in poor condition: wooden floors with holes, damp walls, scratches, holes, the windows not cleaned and in single glazing (living in Glasgow it was very cold). The sofa was broken, the chairs broken (we were replaced at the end of 2 months quad even). The bathroom tiles which break and finally the complaints of the ruined furniture which lets us see a mousetrap (which means there were mice in the flat!). So that at the end of the lease I am told that I must reimburse part of the deposit because "flat not sufficiently cleaned". I find that totally unacceptable so I put a negative opinion on this agency. I advise you to go see another.NegativeResponsiveness, Quality, Professionalism
Barroso · 14 June 2022
★★★★★ 5/5
Google*** BEST IN GLASGOW ***
I have known West End Letting for a while now and can honestly say they are the best in Scotland. I have had a lot of experiences with letting agencies, landlords etc and West End Letting are extremely professional, help out wherever they can and actually go out of their way to help as many people as they can. They are honestly the best in the business and easily the best in Glasgow by a mile. They are very good with tenants, they manage landlords well and they work super hard. Every member of their staff is very friendly and it is a real pleasure dealing with them. GO TO WEST END LETTING!
Faysal · 14 June 2022
★★★★★ 1/5
GoogleTerrible service from this company. Me and my friends rented a flat for a few month. When we arrived the flat was in a terrible state and it took them literally two months to provide us with enough chairs for all the tenant. And even worse after the end of our lease we got charged for a cleaning service despite leaving the flat in a much better state than it was given to us. Overall terrible service, I would not recommend anyone to do business with this awful company.NegativeQuality, Professionalism, Value
David · 28 August 2021
★★★★★ 1/5
GoogleI don't usually write google reviews. However, after nearly three months of false promises and no sign of our deposit being returned, this is becoming a very real issue for us, as students, and so we are having to take action. … More
Emilia · 29 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
