Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe used Thomson Residential as tenants to rent a property, and the service from start to finish was great.
Cameron was incredibly helpful in terms of keeping us up to date with our application and informed of any developments. He was also very accommodating in terms of being available to allow my partner to view the property, after I'd originally viewed it.
All of our dealings / correspondence with Thomson Residential have been straight forward and painless, and I'd say they're definitely the friendliest and most helpful letting agency that we've dealt with.
Would highly recommend using Thomson Residential if you're looking to rent a property!
Dan · 16 February 2026
Agent replied · 16 April 2026
Thank you Dan for leaving such a fantastic review. At Thomson Residential we always strive to ensure that our customers get a professional and friendly experience with us, so it is great to see that this has been evident in our dealings with you. It means a huge amount to get such positive feedback, so a big thank you from Cameron and all the team.
★★★★★ 5/5
GoogleWe had an excellent experience selling our house with Thomson Residential. The service felt very personal from the start, Neil came out to see us quickly and clearly talked us through the whole process, including realistic price expectations and likely timeframes. We were recommended Thomsons by a neighbour who had recently sold very quickly and spoke very positively about her experience, which made them our first choice. We wouldn’t hesitate to recommend them ourselves.
Richard · 16 February 2026
Agent replied · 16 April 2026
Thank you very much for your wonderful review Richard. We are delighted you have been happy with our estate agency service and that our commitment to providing a hands on personal service has shone through. It was lovely to work with you and we wish you all the best in your new home. Many thanks from Neil, Jane, Susan and the team.
★★★★★ 5/5
GoogleI recently sold my flat through Thomson Residential and would not hesitate to recommend them. Jane was fantastic, she kept me updated on viewings and provided feedback. This is a local estate agent with great knowledge of the area. I felt I received an excellent service, any calls or emails were answered timeously and their fees were very competitive. The initial offer on my flat fell through, due to extenuating circumstances, no one's fault. Jane and her team were brilliant. She got my flat back up for sale that very same day, reassured me it would sell again very quickly. It did, going to a closing date the following week. Great result and I would definitely use their services again.
Marlene · 2 October 2025
Agent replied · 23 October 2025
Thank you for your wonderful review Marlene, we are delighted you are happy with the service you have received during the selling of your property. Thank you for taking the time to post such kind words, it means a lot to all the staff. All the best from Jane and the team.
★★★★★ 5/5
GoogleI approached Thomson Residential to manage the letting of a property. I was attracted by the independence and smaller size of the company. I was hoping that the service would be higher and of a more personal, tailored nature. Throughout all aspects of the process from advice on legal requirements & duties to listing and finding tenants I was not disappointed.. Queries were dealt with quickly and solutions/ suggestions always forthcoming. All staff members I have dealt with have been professional and helpful. I would have no hesitation to recommend the team at Thomson's on my experience so far
Ed · 25 August 2025
Agent replied · 23 August 2025
Thank you Ed for your wonderful review. We are delighted that our personal service has shone through, we take great pride in treating each client as an individual and ensuring they feel supported every step of the way. We look forward to being of service for many years to come. Thanks again from Jane, Katie, Cameron and all the team at Thomson's.
★★★★★ 5/5
GoogleFrom a landlord's perspective, Neil and the team do an excellent job of managing my property with minimal faff, clear and competent communication, and competitive rates.
I recently also sold my property through them and once again the team was excellent - swift setup of a professional listing, great communication throughout, resulting in a sale at the asking price.
Their service is consistently brilliant and I would not hesitate to recommend Thomson Residential to landlords or tenants alike.
Iain · 16 April 2025
Agent replied · 20 June 2024
Thank you Iain for your very kind review. We are delighted you have been happy with our service, and it is great that we have shown consistency both as Letting and Estate Agents. It was a pleasure working with you over the years, if you ever need our help again just let us know. All the best from Neil and the team.
★★★★★ 5/5
GoogleNeil and the team at Thomson Residential were extremely helpful in helping me find a property and I couldn't recommend enough.
I moved to Glasgow for work and the staff were extremely helpful in helping me find a place in an unknown area. I had a couple viewings with them and the staff are very knowledgable and pleasant and would highly recommend to anyone else looking for a place in Glasgow.
Megan · 16 April 2025
Agent replied · 24 October 2024
Many thanks for you kind review Megan, we are delighted you are happy with our service. It is great to see that we helped you understand the local area and help you select a great property. Thanks again, it means a lot to all the team.
★★★★★ 5/5
GoogleHaving used the services of Thomson Residential for rent and sell of my properties, I having nothing but admiration of all the staff especially Jane Robertson who are nothing but honest and professional in representing their clients. In my opinion you wont get any better representation in selling or renting your property. I have tried the rest , now I believe I have tried the best.
Samira · 16 April 2025
Agent replied · 24 October 2024
Thank you Samira for your fantastic review. We are delighted you are happy with our service. It means a great deal to all the staff to receive such positive feedback. Many thanks from Jane and all the team.
★★★★★ 5/5
GoogleWe had a great experience selling our home with Thomson Residential. Selling up can be a stressful time but Neil, Jane and Susan were very professional, easy to deal with and kept us in the loop during every stage of the sale - they made the process easy from start to finish. Can't recommend them enough.
Alan · 24 July 2025
Agent replied · 22 September 2025
Thank you Alan for your wonderful review. We are delighted that you have been happy with our service, it was a pleasure working with you. Best of luck in your new home from Neil, Jane, Susan and the team at Thomson Residential.
★★★★★ 5/5
GoogleNeil and his team have been absolutely superb! We were selling two flats simultaneously in order to purchase a single property. From the outset, Thomson Residential stood out from other agents due to their honest, straightforward and personal approach. Their service was faultless throughout the entire process and I will certainly be using them again for future sales and lettings.
Carol · 16 April 2025
Agent replied · 11 December 2024
Thanks you so much for your great review Carol. We are delighted you have been happy with our estate agency service and it has been a pleasure working with you in the sale of your two properties. We wish you all the best in the new home and you're always welcome for a cup of coffee in the office anytime. Thanks again from Neil and all the team.
★★★★★ 5/5
GoogleNeil, Jane and the team at Thomson Residential are Fantastic!! They made selling my flat so easy, they kept me updated at every stage, and offered valuable, realistic advice! Great knowledge of the market in the Southside of Glasgow. Would definitely recommend to any friends or family.
Katie · 23 August 2025
Agent replied · 22 September 2025
Many thanks Katie for your lovely review. It means a lot to get such positive feedback and we are delighted we were able to assist with the sale of your flat. Best of luck for the future and thanks again for your business. All the best from Neil, Jane and all the team.
★★★★★ 5/5
GoogleI used Thomson Residental to manage my rental property, and also recently for the sale of my property. I chose Thomson Residential because I wanted a local estate agents and wanted to avoid the bigger chains that can sometimes make you feel like a number rather than a client. Thomson's really exceeded my expectations - their communication was brilliant throughout. Being a small team you know who you're speaking to and get such a personable experience. They were exceptionally proactive and responsive for both my tenant and I. When it came to selling my property, the team did a fantastic job marketing and then closing the sale. I was delighted with the outcome and it truly was hassle free with the Thomson team doing all the work to get the best result. I'd highly recommend Thomson Residential, particularly if you want a more local and personal experience. Thank you to the team at Thomson Residential!
Eilidh · 23 November 2025
Agent replied · 25 December 2025
Thank you so much for your great review Eilidh, we are delighted you were happy with both our letting and estate agency services! We really try to show our clients that we have their best interests at heart and it means a lot when that gets recognised. Thank you for being such a wonderful client and we wish you all the best for the future. All the best from Neil, Jane, Katie and the rest of the team.
★★★★★ 5/5
GoogleI used Thomson Residential both to manage my rental property and later to handle the sale, and I couldn’t be happier with the service I received. The whole process was smooth, professional, and completely hassle-free from start to finish. Communication was clear and timely, and I always felt confident that everything was being handled properly. I would highly recommend them to anyone in the area looking to rent, buy, or sell a property.
Carol · 16 January 2026
Agent replied · 16 April 2026
Thank you Carol for your lovely review. We are delighted you have been happy with both our rental and estate agency services, it means a lot to all the staff to have such great feedback. We are sorry to lose you as a client, and Neil, Jane, Katie and the rest of the team wish you all the best for the future. Thank you.
★★★★★ 5/5
GoogleHighly recommend the guys at Thomsons. I met Neil when viewing a property and was impressed with how he handled the viewings so I knew I would instruct them when I came to sell my property.
I recieved good advice from Thomsons on offers/going to closing etc and their costs are very reasonable too. I would highly recommed using Thomsons over any of the larger estate agents. Felt like they really cared about getting the best result for me and not just "another job".
Thanks again to the team at Thomsons, first class service.
Caroline · 9 November 2025
Agent replied · 23 November 2025
Thank you so much for your lovely review Caroline - I am glad I made an impression at that initial viewing! We were all delighted to work with you and are proud that our relationship with our clients has been noted, as we truly believe it is what sets us apart from the competition. Thanks again and all the best in the new home. Regards from Neil, Susan, Jane and the rest of the team.
★★★★★ 5/5
GoogleCouldn't recommend Thomson Residential anymore highly they made our move so easy and plain sailing , all staff especially Cameron have been so helpful and friendly .
Melanie · 18 December 2025
Agent replied · 25 December 2025
Thank you Melanie for your kind review. We are delighted you are happy with our service, it is genuinely appreciated by all the team when we get such positive feedback. We look forward to being of assistance to you going forward. All the best from Cameron and the whole office.
★★★★★ 5/5
GoogleAfter many months of viewings and almost giving up hope my wife and I viewed a flat in East Kilbride with Jane. She was very professional and knowledgeable and I hoped that we would get accepted. I am delighted to say that Jane and Neil and Bryan and the team got the job done really fast! Many thanks for this and we look forward to living here for years to come.
Aub · 21 April 2024
Agent replied · 20 June 2024
Many thanks for the kind review. We are delighted that you are happy with the service you are receiving and we look forward to being of further assistance going forward.
★★★★★ 5/5
GoogleAfter many months of viewings and almost giving up hope my wife and I viewed a flat in East Kilbride with Jane. She was very professional and knowledgeable and I hoped that we would get accepted. I am delighted to say that Jane and Neil and Bryan and the team got the job done really fast! Many thanks for this and we look forward to living here for years to come.
Aubrey · 16 April 2024
Agent replied · 16 April 2026
Many thanks for the kind review. We are delighted that you are happy with the service you are receiving and we look forward to being of further assistance going forward.
★★★★★ 5/5
GoogleMy wife and I are landlords and used Thomson Residential as our letting agent. We have been very please with their professionalism and competence. But most of all its the team, they are always available, always friendly and don't make a crisis out of a problem. They have made being a landlord in Scotland manageable.
Further more Thomson Residential have sold our flat quickly and efficiently. We are very grateful to Neil, Jane and the team for everything they have done for us.
Michael · 21 June 2023
Agent replied · 20 June 2024
Thank you for your lovely review Michael. It's been great to be of service to you over the years and great too that we were able to sell your property quickly and at a good price. All at Thomson's wish you, Caroline and the family all the best. You know where we are if you ever need us again.
★★★★★ 5/5
GoogleMy thanks to Neil and his team @ Thomson Residential for making the process of selling a property run very smoothly. With over 40 viewers to deal with they certainly had their work cut out for them. I cannot recommend them highly enough.
Ken · 16 April 2025
Agent replied · 24 October 2024
Thank you so much for your kind review Ken, we are delighted you were happy with our Estate Agency service, it was a pleasure working with you. It was certainly a popular property! Many thanks again from everyone at Thomson's.
★★★★★ 5/5
GoogleI had such a positive experience with Thomson's from start to finish, they guided me through the selling process with patience, and genuine care. I was ovewhelemed at the thought of selling but they made everything so much easier by keeping me informed and supported every step of the way. I’m so grateful for their expertise and would highly recommend them to anyone looking for a reliable, friendly, and dedicated estate agency.
Susan · 25 September 2025
Agent replied · 9 October 2025
Thank you Susan for your lovely review. We are delighted that you have been happy with our service and that you felt supported by our friendly team. Your kind words are much appreciated by everyone at Thomson Residential.
★★★★★ 5/5
GoogleI have recently had the pleasure of renting a flat near Eaglesham through Thomson Residential, and the experience was very positive indeed. The property is delightful first & foremost, so kudos for advertising such a nice flat. The experience of viewing, noting interest, reference checking, paying deposit and 1st month's rent, receiving keys etc. was all very streamlined & efficient, which I really liked. The small team at Thomson are all very knowledgeable & friendly too, and I wouldn't hesitate to recommend them to my friends. Scott.
Scott · 15 March 2025
Agent replied · 24 May 2025
Thank you Scott for posting such a fantastic review. We are delighted that you have been happy with the service you have received from the team and we are really pleased that our friendly nature has shown through. It really makes a difference to a small business to have such positive feedback, thank you very much. All the best from the team at Thomson Residential.
★★★★★ 5/5
GoogleOur experience with Thomson Residential Lettings Clarkston was exceptional thanks, above all, to the curated care and attention we got from agent Katie Kinnell. We were cradled by her from the get go and being foreigners, that made all the difference to us in a new country. The service was attentive, there were follow-ups and genuine care. Speaks highly of her company and the training she got as well as of her as a person and a professional. Kudos!PositiveResponsiveness, Quality, Professionalism
Luis · 25 August 2021
Agent replied · 20 June 2024
Thanks Luis for your very kind review. Katie is very happy that she was able to help and we are all delighted that our attention to service has been evident. Many thanks again from all the team at Thomson's.
★★★★★ 5/5
GoogleI can't say anything but good things about the agency. Especially from Katie Kinell who took care of our request. He took into account all our requirements as a large family that we are. He made us feel like special and unique customers. A move is always very stressful, especially with young children. Katie was very empathetic with us and expressed her commitment to find the most suitable house for all of us, making us feel comfortable and excited. His involvement with our case made the difference. Having employees like Katie speaks highly of the agency's concern for its clients. Thank you so much for everything!
Sara · 21 June 2021
Agent replied · 20 June 2024
Thanks so much for your kind review Sara, we are glad you had a great experience through Thomson Residential Lettings. Katie is delighted with your feedback, it really means a lot to us when our efforts are recognised as we always try to provide the best customer experience we can. Thanks again from all the team at Thomson's.
★★★★★ 5/5
GoogleThomson Residential Lettings were extremely supportive during my first experience of being a landlord. They had a lot of knowledge to draw upon, not only with making the completion of the required paperwork very straightforward but most importantly in choosing the right tenant. Once my new tenant moved in there were inevitably snagging points which Thomson Residential provided the required services to allow these points to be resolved quickly. If you are considering becoming a landlord then I would have no hesitation in recommending Thomson residential to guide you through the process. I certainly found them to be an efficient and friendly group of professionals.PositiveResponsiveness, Professionalism
Barbara · 21 June 2021
Agent replied · 20 June 2024
Thanks Barbara for your kind review. We are really pleased you had a good experience using our services and that we helped you feel supported as a landlord. We try very hard to bring experience, common sense and humanity to the letting process and it is always great when that it recognised. Thanks also for your recommendation that other landlords use our services, things like that go a long way in supporting a small business. Thanks again and all the best from the team at Thomson's.
★★★★★ 5/5
GoogleHighly recommend! We had such a quick , easy and pleasant experience renting our house with Thomson. Jane was so helpful and helped everything get done ASAP and considering I’m 28 weeks pregnant this was extremely helpful and appreciated as it made it such a exciting and easy experience!
Kiera · 16 April 2024
Agent replied · 20 June 2024
Many thanks for the great review Kiera, we are delighted you had such a great experience renting through us and we look forward to being of service to you. It means a lot to all the team to get such positive feedback - thank you!
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