Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery impressed with Slater Hogg and Howison.
From meeting Nina at the start I knew we were in safe hands.
She was very reassuring and knowledgeable ,she valued our property and saw all the positives,always quick to return phonecalls and advise. Thankyou Nina.
Rebecca has also been extremely helpful and kept us up to date with viewings etc.
Polite,friendly and nothing was too much trouble.
I highly recommend Slater Hogg and Howison and wouldn't hesitate to use them again.
Heather · 17 March 2026
Agent replied · 17 April 2026
Wow, thank you for your amazing review! We are so glad that our team, especially Nina and Rebecca, were able to provide you with top-notch service. We value your property and are always quick to keep you informed. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRebecca Donnelly was my negotiator for the sale of my flat and she controlled the sale from start to finish and managed to secure a closing date for offers. She was a pleasure to deal with and her manner was excellent striking a balance of friendly and professional throughout. I highly recommend the team at Slater Hogg East Kilbride for anyone looking to buy or sell.
Craig · 15 March 2025
Agent replied · 19 May 2025
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had an excellent experience renting a flat through Slater Hogg and Howison in East Kilbride. The whole team was amazing, professional, and very helpful throughout the process. A special thanks to Hannah for her outstanding support, she made everything so smooth and stress-free. Highly recommended!
Vihan · 3 September 2025
Agent replied · 10 September 2025
Thank you for the kind words and recommendation! We're thrilled to hear you had an excellent experience with our team at Slater Hogg and Howison. We take great pride in providing professional and helpful service to our customers, and we are grateful to have Hannah on our team. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHad an issue with my flat and Kyle was quick to get it fixed and resolved for me.
I am pleased with their services.
Mojisola · 17 March 2026
Agent replied · 17 April 2026
Thank you for your amazing review! We are glad to hear that Kyle was able to promptly fix the issue and provide you with top-notch service. We strive to resolve any problems quickly and efficiently for our valued customers. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThanks to Aidan Jack for their help, they responded to my question very quickly and were able to resolve the issue.
Cheung · 17 March 2026
Agent replied · 17 April 2026
Thank you for your kind words! We are so glad our team member Aidan was able to provide you with prompt and efficient assistance. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 2/5
TrustpilotNot to be recommended
The initial contact was fine and the photographer did an excellent job (but don't think he is an SHH employee). I think SHH are too inclined to rest on their laurels as a major player in the Glasgow property market. After that visit I had many, many forms to complete before anything else could happen. Mitra, whom I dealt with from then on, was extremely offhand and always gave the impression I was a nuisance. Had I listened to her advice, we would have gone to an earlier closing date and accepted an offer significantly below the price achieved. There were also many mistakes in the viewing days and times, which was unhelpful generqlly as well as inconvenient for my tenants.
Patricia · 28 June 2025
★★★★★ 1/5
TrustpilotTen years of overcharging and appalling service
I was a landlord for ten years and dealt with Slater Hogg throughout that period. My experience was consistently appalling. I felt overcharged at every opportunity and never believed they were acting in my interests as their client. Quite the opposite, it often felt as though they were working against me.
I repeatedly received information that proved to be incorrect or misleading, which caused unnecessary frustration and completely destroyed my trust in the company. Based on my experience, I would not recommend Slater Hogg to any landlord.
Chris · 24 July 2026
★★★★★ 5/5
TrustpilotBig thank you to Erin McPhee (Hamilton…
Big thank you to Erin McPhee (Slater Hogg Hamilton Letting) for giving my OVO problem to someone in the team to deal with it, after OVO ignored my email. Received my final bill yesterday. Thank you again.
- Rhona Hall
Mrs · 28 May 2026
★★★★★ 5/5
GoogleI had an excellent experience renting through Slater & Hogg. The team was professional, friendly and kept me informed at every step, making the whole process smooth & stress-free. Highly recommend and a big thanks to Hannah Bonnar.
Jelizaveta · 3 September 2025
Agent replied · 10 September 2025
Thank you so much for the positive feedback! We take pride in providing excellent customer service and we are thrilled to hear that your rental experience with us was smooth and stress-free. We will make sure to pass along your kind words to Hannah. Thank you for choosing Slater & Hogg and for recommending us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHannah has managed my properties for a few years and has done an amazing job. I would highly recommend Hannah for letting properties. She is very helpful and chases any queries regarding rents/tenants very promptly.
Sharon · 29 September 2025
Agent replied · 28 December 2025
Thank you so much for your kind words, we are thrilled to hear you have had a positive experience with Hannah managing your properties. We take pride in providing excellent service and appreciate the recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI am sincerely grateful for your help with renting the property. The accommodation is very nice, and the service and support with all the documents and any questions I had were excellent. I always received clear and timely responses, so I am very, very satisfied. I will definitely recommend your agency to everyone. Thank you very much, especially to my agent.
Олександр · 27 March 2026
Agent replied · 17 April 2026
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our agency. Our team takes pride in providing top-notch service and we are grateful to have helped with your rental needs. Thank you for choosing us and recommending us to others! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleExcellent in marketing. Renting out via S&H is very good. I was dealing with Hannah Bonner, she is very polite and provided prompt services. All other colleagues are also efficient . She was swift in replying and actioning tasks. Rental and maintenance are done by two different agencies. I would suggest a Single point contact would have been better if person like Hannah given to deal both rental and maintenance .
I have no hesitation to recommended S&H for property renting. Wish all in S&H success 👍
Neazuddin · 29 September 2025
Agent replied · 28 December 2025
Thank you so much for your glowing review! We are thrilled to hear that you had a positive experience with our team, especially with Hannah. We will definitely take your suggestion for a single point of contact into consideration. Thank you for recommending us. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleI would not recommend Slater Hogg for their letting/ property management service. They were great at the beginning, but unfortunately that service fell away pretty quickly. The communication was almost completely absent. We had to chase to remind them to do the property inspections. The statements are opaque about the charges being applied (I had to ask what various charges were that I saw on my statement, e.g. 'CRS'). They didn't seem to take repairs seriously (once quoting me £660 to repair a shower tray. When I asked for a second quote this dropped to £156). Everything just required multiple exchanges and was like wading through treacle. I ended up switching to another management company a year ago. But I've just received an invoice from Slater Hogg for work that was done on the house 12 months ago. No explanation, no apology just an 'administrative error'. That was what prompted me to write this review. The company I'm using now are so much better and caring about customer service.
Velavan · 12 June 2023
Agent replied · 11 June 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHeather our Mortgage Advisor was exceptional throughout the process. Heather was very professional in her approach and was very clear in understanding our needs and worked toward those needs consistently. Heather was very Proactive which helped us to get our mortgage offer in time. Heather knows her responsibilities and her knowledge is worth mentioning in this area. The proactiveness was also evident in getting us very good deal in insurance related issues. I recommend Heather to anyone who wants assistance in this process. Heather showed a very polite manner and showed her care in all our conversations. Heather also communicated regularly and quickly to all our queries. I will surely be approaching her in future.
Aaron · 12 June 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotWe recently got our Mortgage accepted…
We recently got our Mortgage accepted with Slater Hogg and I'll tell you it certainly wasn't an easy process for Nicola. Having had an offer accepted with another company before and it fell through. from day one she was sure she could get us a mortgage and she did just that. In a very short space of time. We were first time buyers with a bad credit history and a load of paperwork but she didn't shy from that she smashed it for us. 5 Stars for her from us.
Natalie · 23 April 2026
★★★★★ 5/5
TrustpilotI recently moved out
Five star for rating for Slater and Hogg Hamilton, the staff were incredibly supportive Kirstie, Natalie and most especially Nikki Kaur they were always at my beck and call, professional,Polite and efficient throughout my time with them as a tenant.
Samuel · 12 February 2026
★★★★★ 5/5
GoogleFor my first time renting a property I was extremely anxious at the prospect however the professional and caring experience I received at Slater Hogg & Howison in East Kilbride was amazing. Lori Bell talked me through everything I needed to know and made the process smooth and stress free, cannot thank her enough for all her help.
Shane · 19 May 2024
Agent replied · 11 June 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleOnboarding process for my tenancy was seamless and quick. Special thanks to Erin for all her help!
Jude · 29 October 2025
Agent replied · 28 December 2025
So glad to hear that you had a seamless and quick onboarding experience with us. We'll be sure to pass on your kind words to Erin! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
TrustpilotI tried to contact Slater Hogg &…
I tried to contact Slater Hogg & Howison Greenock branch regarding raw sewage coming from their property in Dalry,Ayrshire.At first I was told they would get their so called maintenance team out but nobody appeared.After a week I emailed them and just got ignored.The agents name was Niall Mckenzie.I waited another couple of days for a response but nothing.Now Environmental Health have been contacted and have been to the address so let's see slater hogg Greenock ignore them.Very unprofessional and ignorant.
David · 25 March 2026
★★★★★ 5/5
GoogleI worked with Heather and Nina to sell and buy at the same time. They were very knowledgeable about the process and were a calming and encouraging presence throughout.
Heather was very helpful by arranging a mortgage for the new property which accounted for my situation with a potential early repayment charge. Heather was also invaluable in checking whether interested buyers were actually able to put offers in as well as speaking to selling estate agents to get an idea of the size of the offers they would expect to receive which was greatly helpful in managing to submit a successful offer.
Nina showed great interest in the house that I was selling as I showed her round which gave me confidence as I did not wish to show viewers around myself. In addition to taking the viewings, I found the feedback that Nina provided very helpful in knowing what viewers thought and gave a good idea whether an offer would likely be made which helped me know where I stood in the process.
I found both were very easy to contact throughout and would definitely use both again.PositiveResponsiveness, Quality, Professionalism, Value
Adam · 27 August 2022
Agent replied · 11 June 2024
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe were able to complete everything about the property we wanted with the shortest period, all thanks to Erin, who was fantastic.
Stella · 5 September 2025
Agent replied · 10 September 2025
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
Google👎 will try anything to keep your deposit, including making claims for damages that were already present before moving in. Absolutely shocking. Very dishonest. Would NOT recommend to anyone looking to rent. …
Natalie · 11 July 2026
Agent replied · 11 October 2026
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
TrustpilotOne of the worst letting agents
One of the worst letting agents I’ve ever dealt with. We had a really awful experience trying to get our deposit back and were charged additional late fees that were never properly communicated to us. The whole process has been stressful and poorly handled from start to finish. We are now seeking representation to challenge the charges and recover our deposit. I would strongly advise others to avoid renting through this firm.
Indra · 21 May 2026
★★★★★ 5/5
GoogleWe had an issue with our fridge freezer and the communication was fantastic back and fourth. I dealt specifically with Abi Cowan and she was great in getting things sorted in a timely fashion for us. Keeping us updated along the way made a great difference. Thank you!
Jasmine · 17 March 2026
Agent replied · 17 April 2026
Thank you for taking the time to leave us a review! We are thrilled to hear that Abi provided excellent customer service and helped resolve your fridge freezer issue in a timely manner. Our team takes pride in keeping our customers updated and ensuring a smooth experience. Kind regards, Lucy, Customer Feedback and Support Team
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