Sandstone UK Property Management Solutions Ltd reviews

★★★★★ 3/5

Google

AVERAGE..Only left 3 stars as they tried, Catrina, to keep £50 from each of our security deposit for cleaning, even though we spent all day making the place spotless, anywhoo I really wanted to mention the noise from the doors, we used to take out the screws to stop them banging shut but got told off for doing this during an inspection so we just put our coats over the door, they did bang really loudly especially at night and people upstairs did not like this at all, this was about 4-5 years ago for it still to be a problem now is very surprising.

Thomas · 11 June 2017

★★★★★ 5/5

Google

Great experience getting our first ever flat! Ally was super helpful during the entire process and filled us with confidence. I would highly recommend Grant property!

Anastasia · 11 June 2019

★★★★★ 4/5

Google

As a Landlord, I have found Sandstone Property's letting service to be very satisfactory, and,in particular their Property Manager in Glasgow,Aiden Russell, to be efficient,knowledgeable,obliging and communicative.I have found Aiden a pleasure to have dealings with.

Jeffrey · 17 April 2024

★★★★★ 5/5

Google

I went in to get help with setting up my broadband, repairs, energy bills, and council tax as an inexperienced student, but a lovely lady called Sharon helped me sort out all these details in no time. She is a testament to Sandstones great customer service!

Eli · 14 August 2023

★★★★★ 1/5

Google

Avoid if possible Absolutely great when wanting to rent a property, however, once you have paid your deposit and have moved in they are useless. To get any thing fixed takes ages, the staff are rude and unhelpful. I recently terminated my lease and went to drop off the keys, I stood in the door way for about 20min and no one greeted me or offered to help. Furthermore, the flat I was staying in had a massive leak in the roof which took over three months to fix. I would avoid this agency at all costs. Absolutely horrible customer service and exceptionally rude staff.

Lexi · 17 April 2023

★★★★★ 5/5

Google

5 stars overall. Flawless service, friendly, efficient and professional property agent. Appreciate the help from everyone especially Sharon and Alastair.

Hao · 11 June 2019

★★★★★ 5/5

Google

Sandstone property is very good. Aiden Russel is very nice. He helped us a lot yesterday and when we misunderstood his point he would explain patiently. Thanks again to Aiden.

Xianyi · 17 April 2023

★★★★★ 5/5

Google

I completely recommend Grant Property and specially the agent Alastair Fyfe who is very friendly, professional and very efficient in his work: He always replies quickly to the emails, listens to you and does his best to help you. It was a great pleasure dealing with Alastair.

Lara · 10 June 2020

★★★★★ 1/5

Google

Terrible company to deal with ,very duplicitous, badly trained staff. They tell lies, watch out for tramped up charges at the end of the tenancy. High turnover of staff. Do not use this company. I understand they have just been bought over. Report them to the council every opportunity you get.

Jacqueline · 28 September 2024

★★★★★ 5/5

Google

It's early days as my son and his friends haven't been in their flat in Edinburgh very long. However I want to leave a positive mention about Sandstone's Fixflo software - it's extremely easy to use, to log property issues and arrange …

Caroline · 17 April 2023

★★★★★ 5/5

Google

Had a great experience renting with this agency. The move-in and move-out process was very easy. The agents agreed to do a facetime property viewing (as we were living far away at the time) and proposed very reasonable deposit and rent payment conditions for an international student. In addition, the agents made sure that the flat was indeed cleaned to a professional standard prior to move-in, which was a very nice change from properties that I had to deal with previously. In a nutshell, the agents were very professional, friendly and helpful! Big thanks to property managers Brian and Alastair, who made the whole renting experience excellent!

Julija · 10 June 2022

★★★★★ 2/5

Google

Look, very nice refurbished flats, they look like ones ones the pictures. Not enough storage in their flats. I live on Torness Street please know there is a pest issue in my flat, when I told them about the issue regarding the rodents, they asked to call the council, council rodents department was not working due to the COVID so a handy man came and informed me there was a huge hole under my kitchen when Grant did work, didn't close it. The issue didn't stop there the rodents came through other place, they called this Rodents company that wasn't even good, didn't have a website and their google page said they were permanently closed... despite "professionals" having come to my one bedroom flat there is still issues. They look at their pockets a lot, the flats are overpriced and try to save money as much as possible. Will definitely update this in a month when I leave regarding their approach on the deposit.

Mayline · 25 October 2021

★★★★★ 5/5

Google

Charlie at Sandstone managed the renovation of our rental flat. As a tenant I can say that we were extremely well communicated with, the work was done swiftly and to a very high standard, as well as the team being extremely accommodating to our schedules.

Ellie · 30 July 2024

★★★★★ 2/5

Google

Look, very nice refurbished flats, they look like ones ones the pictures. Not enough storage in their flats. I live on Torness Street please know there is a pest issue in my flat, when I told them about the issue regarding the rodents, they asked to call the council, council rodents department was not working due to the COVID so a handy man came and informed me there was a huge hole under my kitchen when Grant did work, didn't close it. The issue didn't stop there the rodents came through other place, they called this Rodents company that wasn't even good, didn't have a website and their google page said they were permanently closed... despite "professionals" having come to my one bedroom flat there is still issues. They look at their pockets a lot, the flats are overpriced and try to save money as much as possible. Will definitely update this in a month when I leave regarding their approach on the deposit.

Mayline · 10 June 2021

★★★★★ 1/5

Google

Completely ghosting their customers for some reason? From agent not attending viewing and not keeping in touch to company email also ignoring me as well. Wouldn't reccomend them to anyone.

Arturs · 17 April 2023

★★★★★ 1/5

Google

Been left in the dark over 3 months, no one replies, no one follows up repairs, even their feedback service will ignore your pleas for help. Zero customer service, sad because they seemed like a good outfit on first impressions. Revolving door of staff appears to be the main issue, no accountability or handovers being done. Hopefully they can redeem themselves but I don't see it, especially when you look at their allagents reviews.NegativeResponsiveness, Professionalism

Gary · 25 August 2021

★★★★★ 1/5

Google

I feel completed to write this review. This guys are complete scam artist, I would advice both tenant as landlords to stay away from them. I had some friends coming over from Spain, they have just finish their Uni degrees and are looking to work here for a while to improve their English. They found a property with this agency, they were in contact for over two weeks, I was a POC and they could phone me if there was any issues. The last they heard from this cowboys was on Friday night when they received a message telling them to meet at the property for the keys. Fast forward to Monday when they arrives to Glasgow they had a message saying that there was stuff missing, the guys had paid the required advanced deposit and would pay the rest once here (as o per the confirmation email sent from the agency "2. Pay your share of the property deposit online at PayIt (MUST BE PAID WITHIN 7 DAYS OF TAKING THE PROPERTY" ) and they had filled an online form. This scammers knew that this couple had just finished uni and had no references, they were very well aware of their situation. Back to Monday night, I gave them a phone to understand, the woman that answered the phone….well, she gets the award for most rude person ever, she kept insisting on "they haven't paid anything and they haven't given us references) They were also asking them for 2 references for EACH tenant…. Never in my life I have been asked for that many references for renting a house, SPECIALLY when they asked for 4 months' rent in advance, witch my friends agreed to and were willing to pay… I ended up telling Mrs Rude that I would pop over the office and before I could ask till what time they are open she hung up the phone (10/10 for customer service - landlords be warned this is how your tenants are being treated) When I arrived, they stated that there was issues with the references, or lack of them and the money not being paid. I spoke to them on Friday morning and none of this was highlighted, they could have also contacted me on Monday morning and let me know that there was potential issues, none of this was done. Keep in mind that the expectation that they set on their email is NOT the reality of what was expected of my friends. We obviously asked for our money back and we already have a couple of viewing with other agencies (that were very keen to help when I messaged them this morning explaining the situation) I can't express enough how disgusted I am with this agency and their behaviour during this.

Bella · 10 June 2020

★★★★★ 5/5

Google

Matthew has been very patient for answering questions. A nice agent👍🏻 …

玖然 · 17 April 2023

★★★★★ 1/5

Google

Never respond to your calls! Don't waste your time.

James · 17 April 2024

★★★★★ 5/5

Google

The flat quality and service is phenomenal at Grant Property. Efficient and professional is how I would describe Alastair Fyfe (letting negotiator I was dealing with), he personally made sure to make my transition to moving into my property painless and swift!

Ahmed · 10 June 2020

★★★★★ 5/5

Google

I have rented a property through Grant Property for the last two years and they have been great. They are quick in their responses to emails and nothing is a bother when it comes to questions or requests about the flat. Thank you again!

Christy · 11 June 2019

★★★★★ 5/5

Google

The Glasgow Team at Grant Property were extremely positive and helpful. Kay made our experience stress-free and was always on hand to help. Thank you!

Molly · 11 June 2018

★★★★★ 1/5

Google

This is the worst renting agency in Scotland. Whenever you are interesting in finding flat, they are lovely and super kind. Yet, once you are already a tenant, their attention and support, even in the most dangerous moments, is null. …

Valeria · 17 April 2023

★★★★★ 1/5

Google

Absolutely dreadful. Rips off both tenant and property owner. Where do you think the money for the fancy office and personalised cars comes from? Absolute swindlers. Never go near them.

Fran · 11 June 2019