Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
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5/5
GoogleSeamless buying process with Rettie. Easy to contact and clear process for closing dates/offer submissions. Contacted promptly when we were successful with our property. Thanks to Caroline and Anne who were involved in our purchase!
Paula Β· 8 August 2023
Agent replied Β· 29 August 2023
Hi Paula, thank you so much for leaving a 5 star review for Rettie West End. It is great to hear that all your communications from Anne and Caroline around your property purchase have been prompt with a clear process. Best wishes Rettie
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5/5
GoogleFantastic experience working with Rettie in the sale of my property. Highly recommended!
Lucy Β· 14 March 2026
Agent replied Β· 14 April 2026
Hi Lucy, thanks for taking the time to leave a 5-star review and for your kind words. We are pleased to hear you had a great experience with the team and would highly recommend to others.
Best wishes,
Rettie West End
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5/5
GoogleGreat experience selling my flat with Rettie - a special thanks to Richard and Lyndsey for all of their support!
Sarah Β· 28 April 2024
Agent replied Β· 26 August 2024
Hi Sarah, thank you for the 5-star review. We are so pleased you had a great experience selling your flat with Richard and Lynsey. Best wishes Rettie West End.
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1/5
GoogleWhat a place , Wow , called to arrange a viewing ,,,, some woman started asking me the following:
" How am I buying the place"
Answer : Cash buyer
" Have you got money in your bank account"
" If not when you getting money into your bank account"
Answer : What kinda of question is this?
"What are you buying the place for"
Needless to say Iam buying nothing from them !!!!!!
Avoid at all cost , me buying properties in the last 35 years I've never encountered anything like this !!!!!
Roberto Β· 12 July 2023
Agent replied Β· 26 July 2023
Dear Roberto, thank you for taking the time to leave us your feedback. This is not the customer experience we would hope you had enjoyed, and we would like the opportunity to hear your feedback in person. If you could call Anne Sutherland on 0141 341 6000.
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5/5
GoogleFrom the moment we walked in the door we had a warm greeting and helpful advice for people who have not sold property for 40 years. Sales negotiator, Lyndsey Mercer, took over the sale and liased with potential clients and frequently kept us updated.
We are happy to recommend Rettie West End.
John Β· 10 December 2024
Agent replied Β· 11 December 2024
Hi John, thanks for taking the time to leave a 5-star review. We are pleased to hear about the positive experience with Lyndsey and our West End team. We appreciate your recommendation and will ensure to pass on your kind words.
Best wishes,
Rettie West End
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5/5
GoogleReally impressed working with Rettie when selling my property. Richard & Lyndsey were very helpful and professional, guiding me through each step.
Fiona Β· 21 November 2023
Agent replied Β· 26 November 2023
Hi Fiona, thank you for taking the time to leave us a 5 star review, we are very grateful, and pleased to hear such positive feedback for Richard and Lyndsey. Best wishes Rettie West End
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5/5
GoogleI've both sold and bought a flat with Rettie & co, and each time have been really happy with the service provided. They're very efficient, personable, and the rates are reasonable. I've never had to wait more than even an hour for a reply to an email. My interactions have been with Lisa and Gemma, who I believe both work in sales, they're both incredibly helpful and are just really lovely people.
Lucy Β· 24 September 2023
Agent replied Β· 1 October 2023
Hi Lucy, thank you for leaving a 5 star rating and being a repeat customer. We will make sure Lisa and Gemma receive your great feedback. Best wishes Rettie & Co.
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5/5
GoogleHighly professional approach in all areas which resulted in a successful sale. All in all great and efficient service
Alasdair Β· 14 November 2025
Agent replied Β· 14 April 2026
Hi Alasdair, thanks for taking the time to leave a 5-star review and sharing your experience. Weβre so pleased to hear that you found our approach professional and that the sale was a success. β¦ More
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5/5
GoogleRichard, Anne and team were fantastic. Couldnβt have been a smoother more pleasant selling experience, would highly recommend! Thanks again :)
Ben Β· 17 September 2023
Agent replied Β· 1 October 2023
Hi Ben, thank you for leaving us a 5 star review and such kind words for Richard, Anne and the team, and for the recommendation. Best wishes Rettie West End
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5/5
GoogleRecently sold my property with Rettie & Co West End and it was a great experience. Special thanks to both Richard and Lyndsey who were excellent from start to end, keeping me updated on every step in the process and being on hand to answer any questions. Thank you again for a great selling experience π β¦
Caitlin Β· 28 May 2024
Agent replied Β· 26 August 2024
Hi Caitlin, thanks for taking the time to leave us a 5 star review. Delighted to hear that Richard and Lyndsey provided a first class selling experience. Best wishes Rettie West End
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5/5
GoogleFantastic service from Rettie when selling our west end flat - proactive, attentive and professional. Really appreciated the experience of the team and their ability to guide us through the ups and downs of the selling process βοΈβοΈβοΈβοΈβοΈ
David Β· 21 December 2024
Agent replied Β· 28 December 2024
Hi David, thanks for taking the time to leave a 5-stsr review and advising us about your positive experience with the team. We will ensure to let them know.
Best wishes,
Rettie West End
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1/5
GoogleWe were lied to (in writing) that a property was going to closing at 24hr notice and then pressurised. It was such short notice that although we wanted to put an offer in we didn't have everything in order so didn't. I have since bumped into the owner of the property who said it never went to closing and this was a lie. They were pressurised to take an offer under what they wanted since no one else was interested. Crooks and feel sorry for the seller who accepted alot less than we were going to bid. BEWARE!NegativeProfessionalism
Betty Β· 27 August 2021
Agent replied Β· 31 May 2023
Good morning Betty. Thank you for raising your concern, we would like to discuss this with you, Please contact Fiona Robb our Compliance Manager on fiona.robb@rettie.co.uk or 0131 624 9043.
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1/5
GoogleI was pressurised by the agency to put an contra offer and was given 4 hours, otherwise the other offer would be accepted. It was extremely stressful to do so given the short notice. After I gave the offer the Rettie didn't get back to me for another 20 hours and sent me an email saying that they are now going to the closing date, without explaining anything further, even to my lawyer. I have never came across such an erratic and unprofessional behaviour from the estate agency, who would only explain the reasons behind it after I voiced the concern. Those moves are definitely lacking an integrity and it was extremely unprofessional, although not illegal, to do so.NegativeProfessionalism
Anna Β· 27 August 2021
Agent replied Β· 22 June 2023
Dear Anna, thank you for your review and apologies about the delay. Your feedback is being looked at and our team will be in touch with you directly. Kind regards, The Rettie Team
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1/5
GoogleI was pressurised by the agency to put an contra offer and was given 4 hours, otherwise the other offer would be accepted. It was extremely stressful to do so given the short notice. After I gave the offer the Rettie didn't get back to me for another 20 hours and sent me an email saying that they are now going to the closing date, without explaining anything further, even to my lawyer. I have never came across such an erratic and unprofessional behaviour from the estate agency, who would only explain the reasons behind it after I voiced the concern. Those moves are definitely lacking an integrity and it was extremely unprofessional, although not illegal, to do so.
Anna Β· 31 May 2021
Agent replied Β· 31 May 2023
Dear Anna, thank you for your review and apologies about the delay. Your feedback is being looked at and our team will be in touch with you directly. Kind regards, The Rettie Team
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5/5
GoogleWe recently purchased a property via Rettie West End who were very helpful and communicative throughout the whole process. Lyndsey in particular who was the sales negotiator looking after our property was very professional and considerate throughout.
Liz Β· 22 November 2024
Agent replied Β· 23 November 2024
Hi Liz, thanks for leaving a 5-star review. We are pleased to hear about your great experience with Lyndsey and the team during your sale.
We will ensure to pass on your kind words.
Best wishes,
Rettie West End
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5/5
GoogleGreat service - would 100% recommend
Katie Β· 14 November 2025
Agent replied Β· 14 April 2026
Hi Katie, thanks for taking the time to leave a 5-star review.
We are pleased to hear you had a great experience and would recommend to others. β¦ More
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5/5
GoogleGreat service from start to finish. I would highly recommend Rettie
P Β· 14 September 2025
Agent replied Β· 14 April 2026
Good afternoon, thanks for taking the time to leave a 5-star review. We are pleased to hear you are happy with our service and would recommend to others.
Best wishes,
Rettie West End
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4/5
GoogleI found the service very professional. They were realistic in advising me about likely sale value. They chased up the other side when there was a delay. The fee represented good value for money.
John Β· 16 November 2024
Agent replied Β· 23 November 2024
Hi John, thanks for leaving a review and advising us about your positive experience with the team. We will ensure to let them know.
Best wishes,
Rettie West End
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5/5
GoogleExcellent service from start to finish whilst selling our flat. The team were very organised and their communication was outstanding. I have recommended the team to many of my friends and would use their services again should I require these in future.
Emily Β· 28 May 2024
Agent replied Β· 26 August 2024
Hi Emily, thank you for taking the time to leave us a 5-star review. It's great to hear that you were so pleased with the service you received for selling your flat. And thank you so much for recommending us to your friends. Best wishes Rettie West End
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1/5
GoogleVery disappointed with the West End branch! Done a deal on a property, arranged mortgage and spent over Β£350 on a survery in the process. Date of entry was also set via solicitors.
After date of entry day had passed I contacted my solicitors to find out why there was a delay. I was told the sellers were having difficulty releasing an inhibition on the property from the bank.
I waited a month and contacted Rettie West End to find out what the delay was. I was told that they were unaware and thought the delay was from my end. After Rettie 'contacted' the sellers I was told that their bank refused to release the inhibition and they could no longer sell the property.
A week ago I saw the same property for sale and now it is under offer!
Rettie West End should be ashamed of themselves for messing me around!
I should have been the first one contacted if there was a 'real' issue. It seems to me there was an underhand dealing going on.
Rettie I am out of pocket by over Β£350 and have wasted my solicitors time.
You are very unprofessional and I will not be dealing with you again anytime soon in the near future! Very disappointed!
Shame on you Rettie West End!
N Β· 1 June 2019
Agent replied Β· 31 May 2023
We are very sorry to hear your feedback and can appreciate your frustration. Our Branch Manager of West End office will be in touch with you directly to discuss the situation and how the communication between the seller, Rettie and yourself has been managed. Thank you for the opportunity to respond to your concerns and to clarify the communication process that took place. The Rettie Team
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5/5
GoogleRettie West End have managed to sell a flat for me at a price I am very happy with in a very short period of time. In fact less than a month from putting it on the Market and me accepting an offer on the property.
Zoe Randall always kept me updated with what was happening and who was viewing and when they were viewing as well as updating me of the outcome of the viewing.
In her absence Anne Sutherland also offered the same sterling service.
All in all I am very pleased with Rettie West End and I would recommend them to anyone.
Ian Cox very happy seller.
Megan Β· 1 June 2019
Agent replied Β· 31 May 2023
Dear Ian and Megan, we are delighted to read your kind review! Our team really appreciates your feedback, Anne and Zoe in particular. Please don't hesitate to get in touch if you are buying or selling in West End in the future. Kind regards, The Rettie Team.
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1/5
GoogleFeel I should share my awful experience in Bryes road. Two female staff were very rude. One flat with several notes of interest went to a dealer - later checked & it was sold for under the Home report (something I was told never happens in West End) Then another in similiar area I couldnβt get to see, next thing it was reduced & sold! I would have paid full price. I have spoken to others who have been in here & they also said how impolite the staff were. Would advise to sell with other estate agents & trying to buy sounds as though a dealer might have better luck.
Donna Β· 7 June 2018
Agent replied Β· 31 May 2023
Dear Donna, we are very sorry to read your review. Having looked at our system we have no record for an applicant under your name. To help us investigate this further please contact us on 0141 341 6000 as this is certainly not a type of service we would expect any of our clients to receive. Kind regards, The Rettie Team
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5/5
GoogleMaitland and his team consistently outperform the market. Well trained and dedicated they will undoubtedly go the extra mile to get the best price possible for your property
Jonathan Β· 1 June 2019
Agent replied Β· 31 May 2023
Hi Jonathan, thank you for taking the time to leave your kind feedback, it is appreciated by Maitland and all the team. Many thanks, The Rettie Team.
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5/5
GoogleWe have just sold a flat within a couple of days of advertising with the help and advise from Lyndsey at Rettie Glasgow, West End. Very professionally handled and met our expectations. Would strongly recommend.
Shona Β· 27 June 2024
Agent replied Β· 26 August 2024
Hi Shona, thank you for leaving us a 5-star review and recommendation, we really appreciate it. Delighted to hear that Lyndsey gave great advice and got your flat sold so quickly for you. Best wishes Rettie West End.
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