Avant Homes Scotland West Glasgow reviews

★★★★★ 5/5

Trustpilot

The great customer service doesn't stop even after completion!

We were first time buyers and reserved our plot on the ten locks quarter development in June 2019, with an estimated completion months of October to December 2019. We'd had our eyes on Avant homes since 2017 and often went into the sales office to keep up with the development at Foxton Place. Close friends of ours had purchased a home with Avant on the development and had a good experience, so we finally decided to reserve a property at Ten Locks Quarter. Kath, our sales advisor was absolutely wonderful throughout our customer journey. She wasn't pushy or sales orientated which we loved, as when visiting other developers the sales person would apply so much pressure it put us off buying with them! Kath was straight forward, honest & informative which helped us keep level headed during this stressful time. We had one issue with the property but this was quickly resolved and we were kept up to date with the properties progress by Kath. We moved in start of February 2020 and the after sales team, Laura, Richard and Graham have been great. Our minor snags were completed by Graham within days! Avant are so lucky to have an amazing team at Ten Lock Quarter and Kath, Graham, Richard & Laura are a credit to your company. We love that they often check in to see how we are getting on which we appreciate! I hope they get the recognition they deserve for their hard work, dedication and exceptional service. We also loved the welcome package on move in day, lovely touch! Sales & Site Customer service - Amazing, House standard - Amazing. We love our first ever home so thank you!

Emma · 7 April 2020

★★★★★ 5/5

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Honeyman Park - Jacqueline McPhee

Jacqueline was very helpful when talking to my wife and I through the purchase process and stages. She was very informative and helped answer the numerous queries we have had so far. Excellent service and great advice.

Jamie · 16 September 2024

★★★★★ 5/5

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STRAWBERRY FIELDS CARLTON

STRAWBERRY FIELDS CARLTONHaving called in already living in the area we sat down with Nicola in the sales office just for a general nosey back in September and now are looking forward to moving into our new home in the up and coming weeks !!! Nicola has been a breath of fresh air throughout the process with no pressure to buy and find ourselves calling in now in passing just to say hello .I feel i have been a very challenging customer and she has put up with me constantly changing my mind on the extras as they are fitting them that week .I really hope i am happy with the house build as i get to it but if its as good as the care we have had through the whole process i will look forward to it .There was a few bumpy moments along the way and i refused at one point to deal with anyone else at AVANT apart from Nicola so credit where its due .Don't let me down now as all i can say !!!!!!!!! Wayne

WH · 29 February 2024

★★★★★ 4/5

Trustpilot

We havn't purchased an house in a long time...

We havn't purchased an house in over 25yrs, we wandered in to the show house without booking, the young lady was very pleasant with my wife and I and left us alone to wonder around the show home on our own. We then sat down with her she was very helpful and informative overall a lovely experiance.

Chunkymonkey · 7 June 2026

★★★★★ 5/5

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Amanda Grant

Amanda Grant Newton Wood Guisborough Site Plot 67 Amanda has been a breath of fresh air at Avant & a familiar face at the marketing site!! Quite sad she’s moving on to Millbrook in Nunthorpe ☹️She has helped give us support through our journey of purchasing Plot 67 so far!! Which has not been the smoothest of rides!! My husband & I have both felt comfortable & welcomed to visit Amanda on many occasions for reassurance & advice!! She even let out Dalmatian Brutus visit too & gave him treats!! 😊 it’s the little extras like this that you appreciate esp in a stressful time!!! So thank you Amanda for our journey so far with Avant Homes!! I would also like to mention that Louise & Jennifer have been extremely helpful too at the Guisborough site!! Kind Regards Danielle Wheater- Rowe

Danielle · 20 March 2020

★★★★★ 5/5

Trustpilot

We are delighted with our new home

We are delighted with our new home in Acomb, Northumberland. It took a while to achieve the purchase (8 months) due to delays in selling our previous home but the wait has been worth it. During this frustrating period the sales staff, Yvonne, Susan and Victoria were very supportive. We feel very comfortable in the house, the plot and in the village and don't look backwards despite spending 22 happy years in our previous home. A few minor faults were found when we moved in but were dealt with very quickly indeed by site manager Darren and help with removal of packaging - inevitable in a new house - was very welcome. However that speed in correcting these minor faults has slowed to a stop. The bi-fold doors - a major feature of the design - have scratches and we have been assured that they will be dealt with but, 3 months on, have not. However, the layout of the house, the space, the features and the extras all suit us really well.

Alan · 19 March 2020

★★★★★ 5/5

Trustpilot

Our Avant home is open space and welcoming.

We reserved our new Avant home in Warwick. The sales consultant Kathryn Berman gave us a Sterling Service. Kathryn made the process of buying our new home smooth and pleasurable! No question is too small, we are crossing the T’s and dotting the I’s as we go along. Kathryn is meticulous in delivering a first class service!Our experience with Avant is enriching and we recommend choosing Avant homes!Mr and Mrs Phuller

Kulvinder · 16 February 2022

★★★★★ 4/5

Trustpilot

Good customer service - snagging issues get resolved

Bought an Avant property straight off plan at City Fields, Wakefield. Been in my home coming up to 20 months now. Couple of snagging issues as to be expected with a new build, largely around the bi-fold doors (which are a great feature to the home but weren’t installed correctly) It took 3 separate occasions to sort but I’ve found the customer service team to be very responsive, in particular Shelby who is attentive and has always arranged for the appropriate work to be done .You hear a lot of horror stories about new build homes across all the developers but I honestly think some people’s expectations are far too unrealistic. All in all love my home.

Max · 16 February 2024

★★★★★ 4/5

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Shelton Village Experience

Myself and my partner just bought a new build at Shelton Village and have had an overall positive experience so far! The sales experience was great, we dealt with Rob who was really amazing at keeping us up to date and helping with any queries we had.The house overall has not had any major issues/snags, and snags can only be expected for a man made house! We did feel like when we moved in a few things were missed that we raised in the home demo so they could get us in quicker, however both the site manager and Zara the customer rep have been really quick to get any snags we have raised so far sorted. Still a few things to do and some chasing required, but we have only been in a few weeks. Everyone I have dealt with has been really lovely.

Amy · 15 February 2024

★★★★★ 5/5

Trustpilot

Fantastic customer service

My husband and I recently visited Sarah at Greenlock Place to discuss what properties were available to us and to view their show home. Sarah was great at explaining all the options to available to us, and advise us of realistic timescales. I currently have pregnancy brain and she definitely took the time to make sure I understood everything!! (Patience of a saint - thank you)When we left our meeting I knew we wanted to proceed with buying a house with Avant, and Sarah made us genuinely excited to do so.

Meghan · 10 February 2024

★★★★★ 5/5

Trustpilot

We’ve now been living in our new build…

We’ve now been living in our new build home at Avant Homes Hackett Grange development for just over a year and I wanted to take the opportunity to say how much we’ve appreciated Keiron’s help and support during that time.

Lucy · 24 September 2026

★★★★★ 5/5

Trustpilot

A big part thank you to Lewis who…

A big part thank you to Lewis who showed us around the Greenlock Place show homes in Leeds. He gave us a really nice warm welcome and provided us with all the information we needed to know about this location. He showed us around a few different options and did an amazing job at letting us know our options and what future plans were up and coming for this development. What could have been a potentially overwhelming experience turned into a lovely experience and we left feeling excited and at ease (and less overwhelmed)! Great job Lewis!

Steph · 4 February 2024

★★★★★ 5/5

Trustpilot

Exceptional service from staffs on site

Hassan · 4 October 2026

★★★★★ 5/5

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James at Brecks Lane Park

James at Brecks Lane Park has been patient and helpful, answered all of our questions and took the time to make the process so far really smooth. He has offered to keep in touch regularly with build updates including photos if we request them. We don’t feel rushed and James takes us one step at a time. We hope the journey from build to completion is as positive as it has been so far!!

Mrs · 27 May 2024

★★★★★ 5/5

Trustpilot

Great Customer Service from Jaqueline and the team at Jackton Green!

My wife and I recently visited the Avant Homes development in Jackton Green to view one of the showhomes there. The staff were fantastic with us, very patient, and allowed us to view the home multiple times. They explained the options available to us, which was a big factor in our decision to proceed with buying the home. Jacqueline was brilliant, and had us both in stitches laughing. She then took us through the necessary paperwork with ease and could not have been more helpful. Thank you so much! Alan & Amy

Alan · 22 January 2024

★★★★★ 5/5

Trustpilot

Very Happy at Fitzwilliam Grange

After a chance 'drive-by' viewing in September at the Fitzwilliam Grange site, I have had great service from Lynsey and Lucy from sales, all the way to completion 5 months later. There were some complications along the way but they and the 2 site Managers, Steve and Ashley, were helpful and seemed to have genuine care for me as a customer. It's been a great experience so far and I'm thankful for their smiles and kindness along the way

Tim · 10 February 2024

★★★★★ 5/5

Trustpilot

New team of efficient staff

This review relates to the complaints department, and in particular Matthew, Caroline and Laura. We love our house and having bought a new build before we knew that you get issues and snags within the first couple of years. While Avant were still on site they were fairly good at sorting out little bits, but once they left it was rare to see them about. I had raised an issue a while ago and heard nothing so logged a complaint, and within 24 hours Matthew had got back to me and booked a site visit for the same week with Laura and Caroline. The ladies have been this afternoon and they were very helpful, Laura sorted a couple of minor bits while she was here and Caroline made detailed notes about our concerns. I have every confidence that they will remedy our issues and have been really pleased with how our complaint has been dealt with. Thank you.I would add that we have lived in our Avant home for nearly two years and we absolutely love it. The layout is fantastic for a young family and we have not been plagued with issues like others have reported.

Joanne · 19 January 2024

★★★★★ 5/5

Trustpilot

Customer Care Home Visit

Today, I was visited by Caroline and Laura. I have been dealing with Caroline for the last few months and she has been fantastic in pushing to get the snag list completed on our property. It was such a breath of fresh air to have a face to face visit from the customer care team today and Laura was able to complete a few jobs whilst here, going above and beyond to make sure that I was happy and that what she did was to a very high standard. I can’t express enough what a difference it makes to have a home visit, so thank you. There are still a few things to do but I have been left today with the reassurance and confidence that all will be sorted and to a standard that I am more than happy with. Thank you so much!Olivia

Olivia · 19 January 2024

★★★★★ 5/5

Trustpilot

Louise at Earls Court

Louise at Earls Court, gave us great advice and support, guiding us through the different options. A credit to her profession and to Avant Homes.

Katrina · 23 May 2026

★★★★★ 5/5

Trustpilot

Avant at Green Hammerton…

Having visited Avant at Green Hammerton on several occasions, both with and without appointments we were very impressed with the service received and the development.In particular, Lewis was most helpful when we needed to change visiting times, and again once we’d selected a property of interest. He was informative and accommodating to our needs, he was polite, answered our questions and kept us informed afterwards.

Paul · 14 October 2024

★★★★★ 5/5

Trustpilot

We moved into our property in December…

We moved into our property in December 2023 and were looked after by Lyndsey from customer services and Gary our site manager, from the date of completion. We had a few very minor snags that were rectified quickly and efficiently, nothing was too much trouble and the communication from them was (and still is) excellent. We are very grateful to them for our lovely new home. Thank you Lyndsey and Gary for your help and support!

Beth · 4 April 2024

★★★★★ 5/5

Trustpilot

Peter- Brompton mews site

Not one for reviews really but I wanted to do a special shout out to Peter at the Brompton mews site!From start to finish Peter (sales) has been amazing with both myself and my husband. We were very anxious coming into buying our new home and there was so much information to get our heads around but Peter was always on hand reassuring and going through everything each step of the way! If we had any queries he was on hand and always came back to us! Peter.. thank you so much for getting us through these past 7/8 months! You made this process as stress free as possible for us! We love our new home and we couldn't be happier with the service and guidance you provided us with! Thank you See you around- PLOT 3 - Brompton mews

Lindsey · 11 January 2024

★★★★★ 5/5

Trustpilot

Laura and Caroline are exceptional and have changed my perception of Avant …

Laura is excellent at her job at Avant Homes. Her workmanship is of top quality and no job is too small. Laura is lovely, kind, easy to get along with whilst still being professional. Laura will do anything to help. She has completed numerous snagging issues for us and over the last 12 months and she has really changed my perception of Avant. Caroline at customer services has also been amazing. She has been out to our house with Laura on a couple of occasions and she works so hard to get any issues sorted as soon as possible. She is friendly whilst staying professional and so helpful. Both Laura and Caroline have really changed my perception of Avant Homes.

Consumer · 11 January 2024

★★★★★ 5/5

Trustpilot

So delighted that we choose to visit Jackton Green

So delighted that we decided to visit the site and reserve our plot back in October. We had the best support throughout and that continues now that we are in. The process was made easy and everyone at Avant that we have met and spoke to have been amazing! Special mention to Jacqueline who has been fantastic. Always at the other end of the phone giving support and taking away any worries we had. It’s great that we can still see her on site for a while longer! We moved in days before Christmas, with the team doing everything to get us into our new home. The finish of the home is great and finished to a high standard. We have been booked in to go over any snagging, which is minimal. The development itself is lovely and already meeting new neighbours. We are extremely happy with our Avant home and would highly recommend Jackton Green.

Emma · 7 January 2024