Trusted Agent profile

West End Letting & Sales reviews

4.5

★★★★★ Excellent

79 reviews across 1 platform

18 Woodlands Road, Glasgow, G3 6UR, Glasgow City G3 6UR

West End Letting & Sales's Glasgow City office at 18 Woodlands Road is rated 4.5 out of 5 across 79 reviews on 1 platform, including 79 Google reviews rated 4.5. Checked 9 October 2026.

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4.5 / 5

79

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Glasgow City office, from every platform, shown as written. First names only.

5/5

Google

What a service!! Kirsty and her team really go above and beyond. From your first initial contact all the way through to the end it's a top notch service. This is my 20th time using West End Lettings for my property portfolio. Wish I had found them years ago. They know my properties inside out and what type of tenants I prefer. I'm impressed every time. I've been a landlord for 25 years so used various companies over the years. WEL's are special, they organise everything for you, GAS SAFETY, EICR, PAT, LEAD, LEGIONELLA, INVENTORY, VIEWINGS, TENANT SCREENING, the whole lot. Great communication, keep you informed, find you excellent tenants, take care of the lease, you don't have to do anything. I've worked with all the team and they're all fabulous. This time Dani Looked after me. She is wonderful, so passionate. Dani secured me a great tenant within 5 days. I couldn’t be happier. Keep doing what you’re doing guys, I’d be lost without you. 💚

Eileen · 17 March 2026

Agent replied · 17 April 2026

Wow… this genuinely means so much. Thank you. 💚 To have earned your trust not once, but 20 times over the years is something we never take for granted. Especially from someone with 25 years’ experience in the industry, that’s a compliment of the highest order. We pride ourselves on knowing our landlords and their properties inside out, so hearing that you feel looked after from start to finish (and that you don’t have to worry about a thing!) is exactly what we aim for. I’ll make sure Dani sees this, she’ll be absolutely delighted. Securing a great tenant within 5 days is a brilliant result, but it’s the relationships and trust that matter most. Thank you for continuing to choose us, it honestly means the world. From Kirsty and the whole team at West End Letting & Sales 💚

5/5

Google

A massive thank you to Kirsty and team at West end letting. We couldn't be happier with the service we received over the years. All staff were brilliant throughout both with the renting and selling of our property. We also want to say a sincere thank you to Lauren in sales for all your help, support and dedication, the care you took at every stage of the process and your clear communication and professionalism was always very reassuring. An absolute fantastic team, would definitely highly recommend for renting or selling your property. We had a fantastic experience from start to finish! The whole team were brilliant and nothing was ever too much for them. Thank you all again, for all your hard work and dedication It was very much appreciated. Best wishes ! Angela & Mark

Angela · 17 February 2026

Agent replied · 17 April 2026

Thank you so much Angela & Mark, this really means the world to us. We’re so grateful you trusted West End Letting & Sales over the years, and it’s been an absolute pleasure supporting you through both the letting and sale of your property. A huge thank you as well for the lovely mention of Lauren, she’ll be chuffed to bits. She really does care deeply about every sale and client, so it’s wonderful to hear that came across and reassured you throughout the process. On behalf of the whole team, thank you for taking the time to leave such a thoughtful review and for your recommendation. Wishing you both all the very best for the future. Best wishes, Kirsty & the West End Letting & Sales team 💛

5/5

Google

As a landlord, we have had all our properties with West End Lettings since the beginning. Always been impressed but the attention to detail and reduced turnaround times for our rentals, consistently managing our HMOs to a high standard. Most recently a huge thank you to Amy for her proactivity and keeping us informed while taking actions to ensure good tenant / landlord relations!

Timothy · 17 March 2026

Agent replied · 17 April 2026

Hi Timothy, Thank you so much for taking the time to leave such a thoughtful review. It really means a lot to us, especially from a landlord who has trusted West End Letting & Sales with their portfolio since the early days. Managing rental properties, particularly HMOs in Glasgow, requires a lot of attention to detail and proactive communication, so it’s great to hear that our approach to property management and reducing turnaround times is making a difference for you. I’ll be sure to pass your kind words on to Amy as well. She works incredibly hard to keep both landlords and tenants well informed and to maintain strong relationships, which is exactly what we aim for as a letting agent in Glasgow. Thanks again for your continued trust in us over the years, it’s a pleasure managing your properties. Kirsty - West End Letting & Sales 💛

5/5

Google

West End Letting and Sales have been an excellent estate agent. They are professional in their interactions and prompt in their communication. They have made my tenancy comfortable and have liaised with the Landlord with all my queries. Their online payment system works very well and have an efficient system to address tenant's issues. Overall, highly recommend their services. Special mention to Olivia and Kirsty at West End Letting and Sales.

Viswanath · 15 November 2025

Agent replied · 22 November 2025

Thank you so much for taking the time to leave such a lovely review! We're delighted to hear that you’ve had a positive experience with us and that the tenancy has been comfortable throughout. Our whole team works hard to keep things running smoothly, so it means a lot to hear that the communication, online systems, and maintenance side have all been helpful for you. Olivia will be especially chuffed with the shout-out! Thanks again for recommending us, we really appreciate it. If you ever need anything at all, we’re always here to help., Kirsty & the WELS Team 🤍✨

5/5

Google

I’m very pleased with how my move in has went with West End Letting. Lauren has been dealing with my move in. Lauren has been a great help making sure I am happy with the services I am getting and checking up on me to make sure I am getting on okay:)

Natalie · 17 March 2026

Agent replied · 17 April 2026

Thank you so much for taking the time to leave this, it genuinely means a lot to us. We’re so pleased to hear your move-in went smoothly and that Lauren has been there to support you throughout. She really does care about making sure our tenants feel settled and looked after, so this feedback will make her day. Wishing you all the best in your new home, and remember, we’re always here if you need anything 😊

5/5

Google

A really great service from Lauren Taylor. Genuine support through the whole sales process, with expert advice and friendly engagement. And many years of being a great letting agent. Thanks to Kirsty and all the team. Highly recommend West End Letting and Sales.

M · 16 April 2026

Agent replied · 17 April 2026

Thank you so much for such a lovely review, it really means a lot to us 🤍 Lauren will be absolutely delighted with your kind words, she’s been brilliant on the sales side and it’s great to see that come through in your experience. And thank you for your continued trust over the years with our lettings service too, we genuinely appreciate it. From all of us at West End Letting & Sales, thanks again for the recommendation! Kirsty ✨

5/5

Google

First time selling a house so was nervous and didn't know what to expect. Kirsty, Lauren and the team were fantastic. Gave us all the information and timescales. Organised everything including the viewings. Made the whoe process a breeze. Great, friendly service. Definitely recommend if your selling ( or buying ) a house.

Brian · 19 December 2025

Agent replied · 23 December 2025

Thank you so much for taking the time to leave such a lovely review ⭐️ We know selling your first home can feel daunting, so we’re really pleased we could guide you through the process and make it feel straightforward and stress-free. It was a pleasure working with you, and we’ll be sure to pass your kind words on to Lauren and the rest of the team. Thanks again for the recommendation, it truly means a lot to us! Best wishes, Kirsty & the team at West End Letting & Sales

5/5

Google

Thank you Lauren for being so helpful when viewing my first property. As a first time buyer , I felt a bit lost but after chatting with Lauren she helped me understand the process a lot better 😊 …

Amy · 20 March 2026

Agent replied · 17 April 2026

Thank you for taking the time to leave such a kind review! We’re delighted Lauren was able to help you feel more confident about the first-time buyer process. Buying your first home can be a big step, so it’s important to us that buyers feel supported and informed throughout. Good luck with your property search and we hope to help you secure your first home in Glasgow soon. Kirsty - West End Letting & Sales 💛

5/5

Google

Having now worked in collaboration with West End Letting for past 4 years on many things it’s being great to watch it’s growth on many areas in the letting , rental and being super customer focused consistently … Some truly passionate people around this sector work in the the office during my time working with them Kirsty the owner is constantly evolving West End Letting And Sales along with Gillian and Im super grateful to Lauren B who’s recent engagement with me has being fantastic .. Keep up the good work WEL … Grateful to you all Gary

Gary · 17 March 2026

Agent replied · 17 April 2026

Thank you so much for taking the time to leave such a thoughtful review, we really appreciate it. It’s been great working together over the past few years and we’re very grateful for the support and collaboration along the way. Relationships with reliable contractors and industry professionals are such an important part of what we do, and it makes a huge difference to our landlords and tenants when everyone works well together. I’ll be sure to pass your kind words on to Gillian and Lauren as well, they’ll be delighted to hear this. Thanks again for the continued support and for being part of the West End Letting & Sales journey. From Kirsty and the team at WELS 💛

5/5

Google

I had a good experience renting my flat through West End Letting. From the first viewing to signing the tenancy agreement, everything was handled efficiently. Laure Brown has been great! She is always quick to respond to my questions as a newbie and kept me updated throughout.

Marwa · 1 November 2025

Agent replied · 22 November 2025

Thank you so much for your kind words and 5⭐️ review! We’re so pleased to hear you’ve had a great experience renting your flat through West End Letting & Sales. Lauren will be delighted to know her support made the process smooth and … More

5/5

Google

Rented from previously and now that we own our own property Lauren was really helpful in giving us some insight into up-to-date valuations as we plan next steps for us, on the property ladder.

Briona · 17 February 2026

Agent replied · 17 April 2026

Thank you so much for your lovely review! We’re always happy to give honest advice as your plans evolve, so please keep in touch as you take your next steps. Best wishes, Kirsty & the West End Letting & Sales team 💛

5/5

Google

Would like to thank Dani at West End Letting and Sales for her brilliant professionalism making the letting of my first property a very easy and straightforward process. First class.

Robert · 17 March 2026

Agent replied · 17 April 2026

Thank you so much for your lovely review, it really means a lot. We’re absolutely delighted your first letting experience was such a smooth and straightforward one. Dani will be so pleased to read this, she takes real pride in making everything feel clear and stress-free., The West End Letting & Sales Team ✨

5/5

Google

I engaged West End to rent my property in the West End. I interviewed several companies and Kirsty was my last appointment that day. She was the only one who spent time walking round and asking questions. What was important to me and what was a deal breaker, what was flexible. But she also stated “ I will treat your flat like I own it “. And she did. Every tenant was thoroughly vetted and all options discussed before hand. Great communication and I trust them completely. Katie snd Cerys have always been on hand, dealt with every honestly and promptly. Since I live out of the country this is particularly important to me.

Social · 27 July 2024

Agent replied · 23 October 2024

Thank you for your kind works - we enjoyed working with you and looking after your property very much! If anything changes and you require our help again, please do be in touch and we'll be happy to help again! :) Take care, Kirsty

3/5

Google

All staffs are friendly and very polite during the whole process of our flat renting. They responded promptly and professionally with all matters related to the flat. It gets a bit messy by the end of the stay, as we are in a joint tenancy with 7 people. We stated not extend the stay two months before the end of lease in an email. It was our first time in a joint-contract and we didn’t realized a formality of 28 days notice is still needed besides our first email of not extending the stay. It was confusing with the formate of “28 days notice” which they would be accepted and we ended up paying few more days after the end of contract. Overall was not a bad experience.

Joanna · 26 May 2024

Agent replied · 23 October 2024

Thank you for taking the time to leave a review and for your kind words about our staff. We’re glad to hear that you found our team friendly, polite, and professional throughout your flat renting process. We apologise for any confusion regarding the notice period for ending your tenancy. Joint tenancies can indeed be complex, and we understand how the requirement for a formal 28-day notice might have been unclear. We appreciate your feedback and will work on providing clearer communication about such procedures to prevent similar issues in the future. Overall, we’re pleased that your experience was positive, and we hope to have the opportunity to serve you better in the future.

3/5

Google

All staffs are friendly and very polite during the whole process of our flat renting. They responded promptly and professionally with all matters related to the flat. It gets a bit messy by the end of the stay, as we are in a joint tenancy with 7 people. We stated not extend the stay two months before the end of lease in an email. It was our first time in a joint-contract and we didn’t realized a formality of 28 days notice is still needed besides our first email of not extending the stay. It was confusing with the formate of “28 days notice” which they would be accepted and we ended up paying few more days after the end of contract. Overall was not a bad experience.

Joanna · 15 May 2024

Agent replied · 11 November 2024

Thank you for taking the time to leave a review and for your kind words about our staff. We’re glad to hear that you found our team friendly, polite, and professional throughout your flat renting process. We apologise for any confusion regarding the notice period for ending your tenancy. Joint tenancies can indeed be complex, and we understand how the requirement for a formal 28-day notice might have been unclear. We appreciate your feedback and will work on providing clearer communication about such procedures to prevent similar issues in the future. Overall, we’re pleased that your experience was positive, and we hope to have the opportunity to serve you better in the future.

5/5

Google

Everyone at West End Lettings were a pleasure to deal with, any queries or issues I had they were on hand to help.

Euan · 17 March 2026

Agent replied · 17 April 2026

Thank you so much for your kind words. We’re really pleased to hear that you found the team a pleasure to deal with, that’s exactly what we aim for. Property can sometimes come with questions or the odd issue, so it’s important to us that you feel supported and can always reach us when you need to. We really appreciate you taking the time to leave a review, and we’re always here if you need anything in the future., The West End Letting & Sales Team ✨

5/5

Google

Wonderful 5* experience with West End Letting and Sales for the sale of our flat in Partick. Lauren and Kirsty went above and beyond to make the process stress free throughout, even when encountering multiple problems (out-with control) …

Ailsa · 17 October 2025

Agent replied · 8 October 2025

Thank you so much for your wonderful review! 🌟 We’re absolutely delighted to hear that your experience selling your Partick flat with us was such a positive one. Selling a property can feel daunting, especially for first-time sellers, so it … More

5/5

Google

Dani has been great looking after a flat I rent out. Always quick to come back with any questions and keeps me informed of any changes. Great communication. Highly recommend 😊 …

Stu · 15 November 2025

Agent replied · 23 December 2025

Hi there, Thank you so much for the lovely review! We're delighted to hear Dani has looked after you and your property so well, she really is brilliant with communication and keeping everyone updated. We really appreciate you choosing a small local business like ours. Thanks again! Kirsty & the WELS team 💛

5/5

Google

I've now been with the team at West End Lettings for nearly three years and they continue to manage my portfolio of properties with the very minimum involvement from myself. Dani my point of contact has been exceptional in the day to day managing of my properties and keeping me fully to date on all aspects and dealing with any items that arise professionally and most importantly quickly, meaning my tenants have the best all round service from me as their Landlord.

Paul · 8 November 2025

Agent replied · 23 October 2024

Thank you so much for your kind words and continued trust over the years! We’re delighted to hear how happy you are with the service, Dani and the whole team take great pride in looking after both landlords and tenants with care and efficiency. It’s a pleasure managing your portfolio and we really appreciate your ongoing support., The West End Letting & Sales Team 💛

5/5

Google

In a competitive market what separates one company from another is the customer experience each can provide. To that end, we have been delighted by the "experience" we have received from the team at West End Lettings. Professional, prompt, detailed, knowledgable and connected! In particular Cerys has been a stand out in handling our requests and delivering under challenging timelines. We would highly recommend Kirsty and her team at West End should you be considering a new agent or need an agency to source for you.

Sarah · 28 December 2023

Agent replied · 23 October 2024

Thank you so much for your review - it makes us happy knowing you're happy! We look forward to our long working relationship together :)

5/5

Google

It was an amazing experience all through the r process of viewing tv property and completing the rental process. Lauren Brown was really helpful all the way and was ever ready to answer our questions

Ayomide · 1 October 2025

Agent replied · 8 October 2025

Thank you so much for your kind words! We’re delighted to hear you had such a positive experience from viewing through to move-in. Lauren will be thrilled to know her support made a difference, we’ll be sure to pass on your thanks. Wishing you all the best in your new home! 🏡 …

5/5

Google

Great service from Dani and the team at West End letting would highly recommend.

Steven · 17 March 2026

Agent replied · 17 April 2026

Thank you so much for taking the time to leave this review, it genuinely means a lot to us. We’re delighted to hear you had a great experience with Dani and the team. We pride ourselves on delivering a personal, responsive service, so it’s brilliant to know that came across. We really appreciate the recommendation and are always here if you need anything in the future., Kirsty & the West End Letting & Sales team

5/5

Google

We had a brilliant and very efficient service with West End Lettings and Sales. We are new tenants in a lovely flat thanks to them and we're supported very well by Lauren, she was very quick and helpful. She answered any of our questions with ease and kindness throughout. We would absolutely recommend to anyone who is looking for a property.

Alice · 17 March 2026

Agent replied · 17 April 2026

Thank you so much for your kind words, we really appreciate you taking the time to leave a review. We’re delighted to hear you had such a positive experience and that Lauren was able to help make the process smooth for you. I’ll be sure to pass your lovely feedback on to her, she’ll be thrilled to hear it. Wishing you all the best in your new home, and if there’s ever anything you need, please don’t hesitate to get in touch. From Kirsty and the team at West End Letting & Sales 💛

5/5

Google

From the moment we instructed West End Lettings to find a new tenant, we found them very professional. Katie was our negotiator and was super efficient in finding suitable tenants, which she found within 2 weeks of the instruction. Katie and the maintenance team ensured the property was ready on time and the whole process from start to finish was smooth and well managed. I would highly recommend West End for your letting needs.

Lauren · 28 December 2023

Agent replied · 23 October 2024

Thank you very much Lauren for your kind words and review, pleasure working with you!

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Read West End Letting & Sales's Google reviews

Questions about West End Letting & Sales

How many reviews does West End Letting & Sales have?

West End Letting & Sales's Glasgow City office has 79 reviews across 1 platform: 79 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.

What is West End Letting & Sales's rating?

West End Letting & Sales is rated 4.5 out of 5 across all 79 reviews, and 4.5 out of 5 on Google from 79 reviews, checked 9 October 2026.

Where is West End Letting & Sales's Glasgow City office?

West End Letting & Sales, 18 Woodlands Road, Glasgow, G3 6UR, Glasgow City G3 6UR.

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