Countrywide Scotland Dennistoun reviews in Glasgow City

★★★★★ 5/5

Google

I would like to say a massive thanks to the team for all the help and assistance on the sale of our house. From Stuart evaluating, Cecilia and Gemma in the office arranging viewings and keeping us up to date.

Graeme · 27 June 2025

★★★★★ 5/5

Google

Cannot praise this team enough. Absolutely fantastic service, they had my flat on the market and sold within 3 weeks and managed to get me an unbelievable, life changing price for my flat. Would highly recommend using the Dennistoun Countrywide team. Their communication is outstanding, and everything was made easy for me to understand. 10/10.

Mad · 12 December 2024

★★★★★ 5/5

Google

Friendly and helpful team for recent house purchase, there wasn't any overt pressure to use their solicitor or anything and they communicated with the seller quickly

Emily · 4 November 2025

★★★★★ 5/5

Google

I only can reccomend this Estate Agent in Dennistoun!They will go as far as possible to support You all the way on selling and buying. Thank you for especially to Cecillia, Paula and the one and only Stuart)) Amazing team :)))

Szilvia · 10 April 2025

★★★★★ 5/5

Google

Cara, Paula and the team have been wonderful throughout my sale. Good communication, excellent attention to detail and will bend over backwards to do their best for you. Would definitely recommend and would want to use Countrywide again for any future sales.PositiveResponsiveness, Quality, Professionalism

Bex · 26 October 2020

★★★★★ 5/5

Google

Couldn't ask for more! The sale of my flat was completely smooth sailing - Countrywide handled everything perfectly and the communication was great. Can't recommend them enough.

Lauren · 19 July 2025

★★★★★ 5/5

Google

I used Countrywide, Dennistoun for a recent property sale. Excellent service from start to finish and that aspect of the process ran very smoothly. Cara and Paula were both excellent - superb communicators, clear, friendly and pleasant to deal with.PositiveResponsiveness, Quality, Professionalism

Andy · 26 October 2020

★★★★★ 1/5

Google

I am writing to you as a very disappointed countrywide customer and am making a formal complaint about the Dennistoun Glasgow Branch. I decided to put my house on the market in June of this year and thought I would have the local countrywide branch come out to value the place and get some market and pricing information. I met with P**, who was very professional and I decided there and then to give countrywide the business. I had some conditions of my own, and P** duly noted them on our agreement before we signed off on the deal. My conditions were as follows, I requested that, as the house is completely empty and unoccupied, the Estate Agent arrives prior to the potential buyer and opens the curtains, blinds and windows. That the agent uses the air freshener I purchased to freshen the place up prior to the buyer arriving. That all lights are turned off when leaving the property. That all windows are closed when leaving the property. That all curtains and blinds are closed when leaving the property. Unfortunately, on no less than 6 (six) occasions, I had to call the branch to complain that the curtains and/or blinds had been left open and lights had been left on. This was causing me a lot of unnecessary stress and also putting my property at risk to potential thieves or squatters and was also breaching my insurance agreement (which I made Countrywide aware of and they still ignored me). I contacted the police about this matter and met with them to make a report. I also reported it to my insurance company and they gave me some guidance on the matter. This is not, however, where the complaint ends. A lady offered £112,000 for the property. Countrywide decided to reject the offer on my behalf and didn’t bother to notify me until I called to adjust the price to a fixed price, maybe two weeks after the offer was made. I said to call the lady back and let her know I would accept. It turns out the lady found something else and I lost the sale. Thanks Countrywide. There was an open viewing last week. I hadn’t been to the property for around a week at this point. I went up at the weekend to cut the grass. I went up on Saturday and to my horror there was a large dog poo on the doorstep. It had been there for a while, and I asked a neighbour who confirmed it had been there for a week. That means that all of the viewers on Thursday night had to step over that to enter the property. Now I’m not saying your agents have to clean dog poo from my doorstep, but a call to me would have had it sorted BEFORE the people came to view. Another failing in service, and poor observation and decision making skills by the "agent". As the final insult to me as a customer, I had one more failing to find from countrywide before I decided to make my complaint. After cutting the grass, I went upstairs to the bathroom to wash up. On my way up the stairs I started to notice a very strong smell of urine. When I got in to the bathroom, someone had used the toilet some time ago (before the Thursday viewing I think) and hadn’t flushed. What’s more is that the urine managed to make its way all over the seat, bowl and floor, and having sat for so long it had went brown, thick and tacky. The smell was putrid, and given the only other people with keys to the property are countrywide, I can only assume one of your agents did this. I had to clean it all with bleach, which was absolutely disgusting and not how I planned to spend my day. This is, without doubt, the worst service I have received anywhere in my life. There is no respect, professionalism or interest in the customers wishes or for their property. I strongly recommend you DO NOT use Countrywide as your Estate Agent and instead read reviews and find a better Estate Agency in the area. I certainly wish I had as I now have to go through the complaints procedure to terminate the contract which has already been broken by Countrywide.

Steven · 27 October 2016

★★★★★ 5/5

Google

I can't thank countrywide enough for the sale of my late mothers flat. Stuart went above and beyond to make this process a lot easier than I thought possible. Thanks again team. Would highly recommend.PositiveProfessionalism

Claire · 26 October 2021

★★★★★ 1/5

Google

I have emailed separately with a full complaint but the short version is: Once Countrywide had secured me as a client I no longer received the good service I had enjoyed at the start. My main complaint is that I was not given independent mortgage advice AT ALL. I was only offered mortgages from Halifax despite there being better rates available which I found myself online. I understand now that the broker will have received a bonus payment from Halifax. I paid £500 for "independent financial advice" which I did not receive. I was also recommended extremely expensive home insurance, life insurance and critical illness cover, once again all from one company so a commission would likely have been earned from this. Halifax did not send my mortgage documentation. I received no apology and ultimately the purchasing of my property was delayed by a fortnight because of this which was an inconvenience for all parties involved. The broker did not offer at any stage to explain the mortgage offer to me despite it actually saying this should always be done in the accompanying booklet from Halifax. I have been left feeling a little cheated and unsure what I'm paying so much money for. I really don't normally complain, but since talking to a couple of friends and family who have bought property themselves recently with good independent advice, I don't think my experience was the norm. I'd like to know what Countrywide would say their £500 fee is for.

Catriona · 26 October 2021

★★★★★ 5/5

Google

Great service and communication from Gemma. Appreciated! Stephen

Stephen · 3 November 2025

★★★★★ 5/5

Google

country wide staff are helpful and the staff are all good to help the seller and the buyer whatever they need to know about their quires!thank you!

Mary · 9 April 2025

★★★★★ 5/5

Google

Thank you so much, Stuart and Gemma, for making the sale of our dad's home such a smooth and hassle-free process. Always there for me with updates and advice - much appreciated. Highly recommend the team @ Countrywide, Dennistoun!

Luciana · 25 October 2024

★★★★★ 1/5

Google

Hostile Outspoken know it all staff.Civility is not in their vocabulary .No doubt the owner will be prompted to come on here. But where are you Mr Owner when your staff are rude and offensive to potential clients.Disgusting branch.

JOHN · 27 October 2018

★★★★★ 5/5

Google

Sold my property with Countrywide Dennistoun; The process was thoroughly explained and well-handled. Everyone at the branch was very professional, accommodating, and personable.

James · 10 April 2025

★★★★★ 1/5

Google

I tried to sell my house with Countrywide Dennistoun. It was my first house and I was not completely aware of all the ins and outs of the process. I mean they are friendly. So there's that. Never will I ever use their services again. Not even to buy one of their houses. I picked them because they made me believe that I would easily be able to get at least my money back if not more. And maybe I was expecting too much from them, but for the commission they've asked, you'd expect a bit more. 4 months in, not one offer. Many people visited even though they clearly had no interest in the house (or no mortgage secured to buy it). Made me waste my time and money by missing work to do the visits as the real estate agents never offered to do the visit themselves which I found odd ( I'm from France, back home, owner would never do the visits). My house is in a dead end street, putting a sign "for sale" in front of it was pointless as nobody apart from my neighbours were able to see it. After being told the market was slow and making me drop the price twice, they proceeded to give me vague updates every 2/3 weeks assuring me they were doing their best by sending my property advert by email to their list of potential buyers. Which I very much assumed would be directly redirected to those people's junk mail box. After 3 months and almost a half, I made the decision to leave them, to which they gracefully charged me almost £600. £400 for the Home Report which is fair. But £200 for absolutely nothing, otherwise known as "Marketing costs". If I hire a plumber, and the plumber is incompetent, I don't pay him. If the price of entry was too high, it was for them to tell me so and drop it when the house was first put on the market. For the little amount of work that has been done, you may as well hire one of those online companies. They might be able to do more for you at a much cheaper price.

Meg · 27 October 2019

★★★★★ 5/5

Google

Very professional and got top price for my property. Massive big thanks to the team at the Alexandra Parade branch!!!!

Donkey · 23 April 2025

★★★★★ 5/5

Google

Just sold my Mum's house with the help of Stuart Clelland, Countrywide Dennistoun. Cannot sing Stuart's praises highly enough. He was understanding and incredibly helpful and knowledgeable at every turn. There simply isn't a problem that Stuart doesn't know how to solve! He always goes above and beyond. Would not hesitate to use Stuart and Countrywide again. Thank you again for all your help.PositiveProfessionalism

Eleanor · 26 October 2022

★★★★★ 1/5

Google

I am writing to you as a very disappointed countrywide customer and am making a formal complaint about Alan. I am finding this very unprofessional when Alan disregards my mail messages. When you payment for the Countrywide service, lack of contact and lack of interest in the matters of the client. One of many problems you pay for home insurance and life insurance (3,5 months) when you do not have your keys yet. I contacted with insured company and they told me of the person who insured us should do it. about many attempts to contact, he did not do it from January, we have May. This is one described problem. I wouldn't give even one star, but it's not possible.

Gabriela · 27 October 2018

★★★★★ 5/5

Google

Excellent service from Steven and the team. Good value for money and everything was included in the price, which isn’t the same for all agents. Would recommend as flat sold very quickly.

Ashleigh · 27 October 2018

★★★★★ 5/5

Google

Could not recommend enough seen Lauren for my Mortgage and the service was fantastic. Product knowledge was spot on. Definitely be back again. Thanks Robert

Robert · 27 October 2019

★★★★★ 3/5

Google

A house that my partner and I were really interested in buying went on the market last Tuesday. It is however, going to a closing date 10 days after putting it on the market which is disappointing and does not appear to give the buyers enough opportunities to view a property. Maybe something to review in future.

Happy · 26 October 2022

★★★★★ 5/5

Google

My wife and I sold our property through the Denniston brand of Countrywide. The staff couldn’t of been more helpful and informative throughout the process. In continual contact via phone, email and text to keep us both updated on proceedings. From booking viewings to arranging for key collections, they made the whole process stress and hassle-free. Couldn’t recommend the team enough.PositiveResponsiveness, Quality, Professionalism

Martin · 26 October 2021

★★★★★ 5/5

Google

Service has been seamless from start to what will be soon be finish. Staff have always kept us informed through the process. No hesitation in recommending Countrywide Dennistoun.

Stuart · 28 May 2024