Trusted Agent profile
★★★★★
194 reviews across 3 platforms
412 Tynegate Precinct, Sunderland Road, Gateshead, NE8 3HU
Rent North East's Gateshead office at 412 Tynegate Precinct is rated 4.5 out of 5 across 194 reviews on three platforms, including 179 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Rent North East, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Gateshead office, from every platform, shown as written. First names only.
5/5
GoogleRent North East have been amazing in the search for our first home together; their communication was excellent, they have been super helpful, friendly and patient throughout the whole process, Jack is absolutely fantastic we cannot recommend him enough!
Thanks for your lovely feedback Leah! We look forward to welcoming you at Beeswing House 🙂 …
5/5
GoogleI am a landlord with roughly 80 properties in the North East. I was recommended Rent North East and have since been using them for around 6 months. The service from Jack is always very good and proactive and I have found them much more worthwhile than other agents I have used over the years. I hope to continue this great working relationship for many years to come.
Thanks for your great feedback Brett! It has been a pleasure working with you, and we too look forward to building further on this relationship. All the best.
5/5
GoogleMonday we presented Rent North with a great task! Find us a house and get us the keys by Fri/Sat! Wow what can we say! The stops were well and truely pulled out! Amazing service, speed, and dedication to the challenge! Jack was amazing and so on the ball! Can’t wait to have the keys this weekend! 1st class service - totally overwhelmed. Thank you so much
Hi Cathryn, Thanks for your great feedback; it has been a pleasure to help! Jack, Rent North East
5/5
GoogleI found a property to rent through Rent NE and following my interest I had a video viewing of the property, I decided to proceed and began the process with Jack at Rent NE. From start to finish the process was clear, straightforward and communication was excellent. The property was handed over in excellent condition, with no fuss and no issues, the house was deep cleaned ready to move in. I'd highly recommend Rent NE as an agent to find a property, particularly of high quality.
Thanks for your fantastic review Robert! You are an absolute pleasure to work with, best of luck in your lovely new home.
5/5
TrustpilotThe Staff are very understanding and…
The Staff are very understanding and courteous. Quick response to clients and very helpful in making the renting process easy and smooth. I recommend them any day.. good job RNE.
5/5
GoogleJack and the team are very responsive. They provide a great value for money and are always there to support any question or concern. We are grateful for having them as a trusted partner by making the entire process as seamless as possible (even from overseas!)PositiveResponsiveness, Quality, Professionalism, Value
Thanks Ran! It's a pleasure to work with you.
5/5
GoogleI have been a tenant with Rent North East for almost 1 month. So far, the team have been fantastic - queries are answered promptly (either by phone, or via a WhatsApp group), repair work (nothing major!) has been arranged very quickly and …
Thanks for your great feedback David!
1/5
TrustpilotFlat covered in mould
We lived in this flat for 4 years, and we had a couple of complications over the first few years but nothing worth reviewing. Within the last 14 months however, one of our showers fell through because of the mould we had been mentioning for about a year before hand. This took 6 months to fix, leaving us with only one shower for the flat.
Hi Sam Your points are correct. We are sorry that urgent repairs were not dealt with promptly; the landlords took a very long time to authorise repairs unfortunately, and then the contractors took much longer than expected to complete the repairs. We therefore got another contractor to attend to the second shower, he was only available around the time that your tenancy was ending. You were great tenants and you shouldn’t have had to deal with these issues. In regards to the deposit, we had to submit a deduction for the oven cleaning as we communicated to you via email. Please don’t hesitate to reach out if we can help with anything.
2/5
GoogleVery bad service speaking as a tenant. Little to no transparency on procedures, didn't receive details on what I need to do from the first engagement to getting the keys, when the procedure was bottlenecked because other people did not …
Hi Gabriel Thanks for taking the time to review us. Your tenancy was a complex one to set … More
5/5
GoogleI worked with Jack and he was very patient in guiding me through all the documentation that I needed to apply for the property. Thanks Jack!!!
You’re welcome! Enjoy your lovely new home!
5/5
GoogleJack and team are absolutely on it with communication. Any issues or queries are sorted ASAP!
Hi Sarah, thanks for your fantastic review!
1/5
GoogleIt seems like my negative review has disappeared. We were promised all sorts of things just to get us into the place. Then we had nothing but a nightmare once in. No boiler,hot water or constant heating. Really bad mold and damp. And repairs didn’t get fixed. Jack would always be nice but claiming he knew nothing or that it’s not his problem. To top it all off we didn’t get our deposit back despite being told we were entitled to it back. And jack said he would help us get it back but never did. I have a copy of my old review and an email telling me rent north east has asked to remove the email as it was fraud. You know me jack im Karl from Bensham ave around 2017-18. I had a baby and a pregnant wife. You put us in the flat under a multiple occupied property this at least 6 asylum seekers. You know who we are jack.
Hi Karl Thanks for taking the time to leave your review. It is almost 100% correct and a full apology is in order. Your experience was indeed terrible. Our contract with your landlord was for rent collection only and we had no authority to carry out works. We requested that he do the required works on many occasions but he refused to do so. In one instance, we paid for repairs which were urgently required ourselves as the outstanding issues were significant. After trying for a while to resolve the issues via the landlord, we explained to you how you were able to access assistance, and we then stopped managing the property, as we were unable to be involved any longer. Thankfully, this is pretty much the only time we've every dealt with such a landlord, and I hope that I can say that we handled the situation in the best way possible by attempting to resolve the issues for quite a while via the landlord, laying out for emergency works and then signposting you to those who could assist in a way that we were not able to (again, I can't disclose too much here). The apology is still required, as I am very sorry to have inadvertently put you in such a difficult situation, and I wish that I could have done more to help. The only part of your review that I may disagree with is your statement that we promised things to "get you into the place"; this is not the way we work and I sincerely hope that it was not the case, although of course given that it was a long time ago, I can't recall the exact details of the conversations we had on site. I hope that all is well with you and yours, and wish you all the very best, Best regards Jack
5/5
GoogleI am highly recommend Rent North East to those landlord who is looking for a good letting agent. They are reliable, systematic and professional. I appreciate always being updated from them that making me peace of mind, especially their staff - Jack who I work with, he is extremely efficient, responsible and knowledgeable , I have the most impression that he had carried out a thorough inspection after collection of keys and a report had been sent to me within a couple of hours after the inspection, the report was very detailed to listing out all the defects of inside and outside the property even the roof, then he managed to bring my property back to safety and normal conditions with economical costs, making everything complied with the regulations and found me a tenant, those things could be completed within a short period, it's really give me peace of mind, he always know what landlord wants !
Thanks for your feedback! It’s a pleasure working with you!
5/5
GoogleI first contacted RNE looking for an apartment in Newcastle. Jack was extremely helpful, answering my many, many questions. I felt extremely comfortable asking any kind of question that came to mind, knowing it was going to be attended quickly and professionally. Excellent company, excellent people !
Hi Ivan, Thanks for the review! I wish you all the very best in your new home and welcome you to the North East. Kindest Regards, Jack
1/5
TrustpilotDeposit deductions raised without evidence or prior discussion
Thank you for your response.
Thank you for taking the time to leave your feedback. We are sorry that you feel dissatisfied with your experience and we want to clarify the facts for transparency. Inventory & condition at move-in An independent, third-party inventory was completed prior to the start of the tenancy by RightStart Inventories. The inventory and check-in record can be viewed here: https://my.inventorybase.com/generate/task/2fd0db25-7b1c-47d3-a00d-d8035a8700bc This document forms the agreed baseline condition of the property. Maintenance during the tenancy All reported issues were logged and addressed where required: Washing machine issue, resolved Kitchen window repair, resolved The remaining items raised (bathroom lock, kitchen cabinet catches, OTG light, kitchen hood light, bedside table door, window blinds) were non-urgent cosmetic or minor items. Quotes were obtained and submitted to the landlord; however, approval was not received during the tenancy. These were not legally urgent repairs. End of tenancy & deposit Following check-out, the property was inspected against the independent inventory. Unfortunately, the property was not returned in the same condition as at move-in, which necessitated: Professional deep cleaning Re-decoration where damage had occurred Only costs directly attributable to the tenant’s responsibility were claimed. The remaining balance of the deposit was refunded. This is standard practice and clearly explained to all tenants on two separate occasions before move-out. We also provide cleaning guidance and contact details in advance to help avoid deductions. As the tenants disputed the charges, the matter is now correctly being handled by the Tenancy Deposit Scheme, which is an independent adjudication process. We welcome this and will abide by their decision. Timing We acknowledge that the post-tenancy process took longer than ideal and apologise for this. The delay was partly due to the Christmas and New Year period and the need to wait for confirmed contractor invoices to ensure tenants were charged accurately and not overestimated. We always encourage tenants to document matters clearly, and we do the same. While we respect differing perspectives, we stand by the fairness and transparency of our processes. Rent North East
5/5
GoogleStreamlined, modern process for applying for a tenancy. Websites, emails, text, in person viewing and phone calls ensured effective communication at every step. A superb customer experience
5/5
GoogleThe whole process from start to finish was smooth, quick and easy to handle. Jack was quick to respond to my emails and dealt with our tenancy application brilliantly.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for your very kind review Ellis, I’m delighted to have been able to help! All the best Jack
5/5
GoogleWould like to praise Jack for all his hard work, he is honestly one of the best people I have rented from. He is very fast at replying and also answers on a weekend (give the man a break!). Any issues with property he is very quick and responsive, sorts the problem out within hours. A very caring man and passionate about his job (he needs a rise). Overall, I would highly recommend renting from Rent NE!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your very kind comments; they made my day :-) Enjoy your lovely new home. All the best Jack Rent North East
5/5
GoogleJack at Rent North East is the best managing agent in the North East I have come across. As being a landlord of a property, Jack is extremely transparent with all expenses and is always available for his clients.
Thanks for your great Feedback Josh; it is a pleasure working with you!
5/5
GoogleReally helpful people and very fast to get back to you. Everyone I spoke to or met is friendly and professional. I also liked the online application system as it made it easy to get everything sorted and sent off from home without having to go back and forth to an office especially when being busy at work etc. Definitely recommend!
Thanks for your great feedback Liz!
5/5
GoogleAmazing service, would 100% recommend, Jack is very detailed and a true professional! Goes above and beyond to ensure to offer great service!
Thanks Peter; it is a pleasure working with you!
5/5
GoogleJack is an absolute gentleman and made my week
Hi Tom I’m not 100% sure who you are but I’m delighted that I’ve made your week! You, Sir, are an absolute diamond and the world is a better place for having you in it. Sending good wishes and energy. Jack
1/5
YellFlat covered in mould
One of our showers fell through because of the mould we had been mentioning for about a year before hand. This took 6 months to fix, leaving us with only one shower for the flat. Once the shower was replaced, we mentioned that a crack in the pipe was letting water underneath one of our rooms, causing the floor to slowly get more and more damp. This was yet again ignored, and over the last 5 months of us living in the flat, literal mushrooms started to grow on the floor of my bedroom, causing me to have to sleep on the sofa in the lounge for the last 3 months of living there. On top of all of this, when we finally left, they decided to not refund us a large chunk of our deposit because of damage to the flat. The mould had caused a lot of the wall paper to fall off in certain parts, and destroy the carpet. They chose to ignore us for months, let us live in these horrendous conditions, and then dare try and charge us for the damage they were too ignorant to acknowledge.
5/5
GoogleExcellent service by Jack & his team . , RNE picked up the keys from the agent where we bought the flat , they managed all the work & refurb to a very high spec , pictures were sent whilst the work was being done to keep us updated, it was put on the market Christmas eve , and we have tenants !!!! Very very happy with Jack & his team, highly recommend to anyone . They certainly are the best .
Thanks for your great review Harp; it's always a pleasure working with you and Raman!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Rent North East's Gateshead office has 194 reviews across three platforms: 179 on Google, 6 on Yell, 9 on Trustpilot.
Rent North East Gateshead is rated 4.5 out of 5 across all 194 reviews, and 4.6 out of 5 on Google from 179 reviews.
Yes. In The Trusted Agent 2026 awards: Rent North East, Gateshead won Trusted Agent.
Rent North East Gateshead, 412 Tynegate Precinct, Sunderland Road, Gateshead, NE8 3HU.
