Pattinson Whickham reviews in Gateshead

★★★★★ 5/5

Trustpilot

Thank you Pattinson Whickham

From the start of the selling process Ian Robson was excellent. He put us at ease with his professionalism taking beautiful photographs and videos. He was our 3rd evaluation and we quickly realised we could trust his knowledge and understanding. Within 24 hours we had our viewing and within days offers were coming in. Ian, Lyndsay Greenwell and Sharon Cummings were in close contact throughout, offering advice and help and within 10 days we had accepted an offer. Their support was excellent throughout and we had total confidence in everything they did for us. A brilliant team and thank you for such an enjoyable and seamless experience.

Paul · 11 July 2020

★★★★★ 1/5

Trustpilot

Poor Service

Have tried to view a property through Patinsins for the past 5 weeks.The office staff never return calls or are capable of setting up a viewing.I have now read the reviews and they are so bad I will not be pursuing any property with this company. Far too unreliable and unprofessional.

Caroline · 30 October 2024

★★★★★ 5/5

Trustpilot

Well what can I say!!

Well what can I say!!! From the minute I spoke to Lyndsay Greenwell at the Whickham office I knew the sale of my house was in good hands. I rang on the Tuesday evening and Ian came out next door and took photos and did a video tour. He explained the process and away he went. Lyndsay took a key so they could do the viewings which was a huge help to me with work commitments etc. The house sold in just over a week with Lyndsay keeping in with the loop every step of the way with viewings and feedback. I really can't recommend Pattinsons and the Whickham office enough. If I could give more than 5 stars then I would. Thank you so much for making our 1st selling experience so so easy.

Jan · 1 July 2020

★★★★★ 5/5

Trustpilot

Carly was the advisor who valued our…

Carly was the advisor who valued our home in Washington. Carly was not the only advisor to call on the day but we have decided to go with her because of her professionalism and high engagement levels. We trust her opinion on the valuation she gave us and we look forward to progressing as we view other properties.

Jan · 25 July 2023

★★★★★ 5/5

Trustpilot

Sale of 120 brinkburn crescent Wendy has been our rock through this…

Wendy has been our rock through this sale so many ups and down I really don’t know how we could have done this without her invaluable help I’m sure she must have gone above and beyond to help us and for that we are very appreciative and thankful to her a job very well done Wendy

Linda · 12 September 2023

★★★★★ 5/5

Trustpilot

Auction team are very good

Auction team are very good , Janine talked me through the progress and informed me of the great outcome after the auction had finished .

Mrs · 11 September 2025

★★★★★ 5/5

Trustpilot

Great efficient auction

Recently bought an auction property from them, great thanks to Adam Stewart from the Newcastle branch. Very corresponding, a good amount of information in the legal pack which saved me a lot of time, and great negotiation skills with the sellers. 10/10 would recommend.

辻阿燃 · 13 May 2024

★★★★★ 4/5

Trustpilot

Sales progression

I found the office to be dealing with our sale to be very helpful, especially Nicola Vicarage who dealt with our sale from start to finish. Nicola called me weekly to keep me up to date with proceedings, she was excellent at chasing up other parties- especially solicitors who weren’t very good at getting back to us.Nicola was very helpful, friendly and professional

Jan · 19 January 2023

★★★★★ 5/5

Trustpilot

I have dealt with Catalina from the…

I have dealt with Catalina from the Blyth branch and found here verry helpfully polite and she tried her best to resolve any problems or issues I had sorting everything out she got back intutch fast and seemed like she would go out of her way to help me I would definitely recommend patersons to other people looking for property's and would recommend they speak with Catalina as she will do her best to get you in your property as fast as she can I found her to be a really nice and frendly woman

Jamie · 30 January 2020

★★★★★ 5/5

Trustpilot

Excellent service, would highly recommend

We recently completed on a house sold through Pattinson's in Whickham. Lyndsay Greenwell was the main person dealing with the transaction, although we did have dealings with others on her team as well. Without exception, they were all absolutely fantastic; friendly, polite, professional, good at calming nerves where required, and managing expectations to help make the notoriously stressful experience of moving house that little bit easier! Lyndsay in particular is extremely proactive and on the ball. Her response times were very quick, and she was particularly good at speeding up the lines of communication between us, the vendor and the different sets of solicitors, something that can be slow with so many different parties involved.We have no plans to move again anytime soon, but if and when we do, we'll definitely be using Pattinson's. Thanks for all your help!

Glen · 21 January 2020

★★★★★ 5/5

Trustpilot

Lyndsay Greenwell

I visited the Pattinsons estate agents in whickham as I was looking for a new rental for me and my family. The service I received was absolutely astounding, Lyndsay Greenwell ( The manager) and her team were amazing. Lyndsay went above and beyond working around the clock. With us having two children both with disabilities she made sure that the property was suitable and safe for them. I have never received such fantastic and genuine service from an estate agents before. What a lovely team and manager. Thank you so much Lyndsay Greenwell x

Sheri · 21 January 2020

★★★★★ 5/5

Trustpilot

Whickham Branch

Where do I start??? The service that we recieved for Lyndsay and her team has been superb! The regular communications and updates from Lyndsay personally ensured that we knew exactly where we were at every step of the sale.Lyndsay was 'our rock' and we as the sellers, developed a relationship with the whickham branch which made a rather lengthy sale bearable.. Lyndsay's 'Dont Worry' kept us going and was the reassurance we desperately needed.This is the 2nd time we have used pattinsons in house sales and have been brillinat in both occasions. However the service Lyndsay Greenwell at the Whickham branch offered was absoulutely outstanding!!! Well Done and Thankyou.

GT · 13 January 2020

★★★★★ 5/5

Trustpilot

great service

More than happy to recommend Pattinsons. The staff were efficient and friendly throughout and were always willing to go the extra mile. I liked that if I couldn’t get through to the stockton office the call was diverted to their call centre who would send a message. My sale got quite difficult towards the end, but Jan was exceptional in the way she managed the situation and I’m sure her determination ensured a positive result for all parties. I feel sure she must have spent half her time on my sale alone! Special mention to Danielle aswell, helpful, friendly and efficient. Well done and thank you.

Daniela · 6 January 2020

★★★★★ 2/5

Trustpilot

Disappointing service letting flat

Disappointing service to rent out my flat. First proposed tenant had not had previous landlord references verified and was still being pushed through. Another nearly three weeks passed and another tenant found, but caused significant financial loss through their inadequate process and only offered £100 off the fee. Very disappointing and dubious referencing would make me avoid them in future.

Rachel · 30 April 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs

Very disappointed with the experience I recently received with this auction house. The agent messed up on a completion date which added unnecessary stress and anxiety on a fast turnaround closure. This particular issue took over a week to sort out. I also asked for critical information regarding the property I was buying pre sale. This was never received. I have since pulled out of the bid and it;’s cost me a lot of money for Patterson Auctions for the lack of communication and mistake. What’s more insulting is they’re not taking any responsibility for the experience I have had with them . My advise is to buy with a regular estate agent and avoid auction houses like Pattersons. I also wished I had read all the other terrible comments on Trusted Pilot first !

Jasen · 17 November 2022

★★★★★ 2/5

Trustpilot

Process of Modern Auction

Was sceptical about proceeding with this type of purchase (modern auction) but speaking to Carl Richardson put me at ease. Unfortunately his knowledge was not extensive enough, at best, and as a result it cost us thousands of unexpected costs.Would not use this process again. Please be careful.

Mr · 12 November 2024

★★★★★ 1/5

Trustpilot

If there was ZERO I would give them…

If there was ZERO I would give them that. It doesn't matter to them how many times you call, they take details and won't call you back. Holly and Jason both failed to call back to book a simple viewing?? Then another member of staff advised the local agency would be in touch on the same day and I received NO CALL. DON'T WASTE YOUR TIME trying to get anywhere with this agency. Go elsewhere as they are way too busy to acknowledge you! Utter shambles. Missed out on 2 properties because of their shabby organisation. Never again.

Jyoti · 30 October 2022

★★★★★ 5/5

Trustpilot

I sold my property via Whickham Branch.

I sold my property via Whickham Branch.Lyndsey and her team provided a great service and nothing was too much trouble foe them.They kept me informed regularly throughout the process and helped to relieve the pressures of selling a propertyThe valuer who came out to market the property gave me some great selling tips which I implemented. Pattinsons will put you in touch with solicitors straight away and get all the paperwork out the way in advance.A special mention to Jodi who is always super friendly and cheery on duty.

Mr · 25 May 2019

★★★★★ 5/5

Trustpilot

Joe Sarin is a STAR!!

I recently rented a property through Pattinson’s. The guy I dealt with at the Regional Branch (Joe Sarin) was incredibly helpful. He went above and beyond to help us find a suitable property. Our situation was tricky and securing a tenancy was by no means easy. Joe was amazing! He kept in touch pretty much daily and did lots of negotiating on our behalf with our landlord. He is a very polite and friendly young man and he has even emailed a couple of times after our move to ask if everything was ok and we had settled into our new home. A+ service!

C · 6 May 2019

★★★★★ 1/5

Trustpilot

Awful company do not buy from them

Awful company, don't trust them to buy through. Had an offer Accepted by vendors but they pressed them weeks down the line to take another viewing after we were all sale agreed and now we've been gazumped. Don't use this company to buy from. Lost £600 on fees and searches with less than 2 months to find another house or were homeless.Ashington branch.

Aileen · 4 February 2024

★★★★★ 1/5

Trustpilot

I gave one star only because I…

I gave one star only because I couldn't give you zero. Terrible estate agents and by far the worse I've ever dealt with. So I had no guarantor but was told there was still a chance I could ger it without one. So I travelled all the way from Newcastle to grange villa only for the estate agent to forget the keys to the property so I rearranged all other appointments in newcastle in order to get a viewing at a later time which I got. Then I was told I need a guarantor. So basically I spent the last of my money to get there. I was lied to amd then to top it all of when they where emailed asking why they lied to me they stopped replying to me so like I said they don't even deserve one star. Nothing but badness with this company.

Thomas · 29 September 2022

★★★★★ 5/5

Trustpilot

Lyndsay Whickam - Fantastic service

My experience with Lyndsay from the Pattinson Whickam branch was fantastic. As a first time buyer and not understanding the process in the slightest Lyndsay was clear with each stage, always positive and followed up on calls and emails. Buying a house is both exciting and stressful, it was nice to have an estate agent who was genuine and excited for me too, making the process more enjoyable. Credit to the team. Thank you!

Lorna · 3 March 2021

★★★★★ 1/5

Trustpilot

VERY POOR SERVICE AND LACK OF COMMUNICATION

The level of service expected by Pattinson is not fulfilled. first week of our moving in the water leak happened in our sink and they took 5 days to fix that .. now it's the misinformation about the electricity supplier from Pattinson that our power went off couple of days back . We misunderstood it with the fuse and waited for maintenance team to fix it . called the maintenence dept after a long struggle to get connected and many number of calls and call diverts we got connected with Bob who couldn't make it yesterday but came today morning (12 /09/2022)told us that it's meter issue and previous tenant had left 1.2 pounds balance and that's why we have been cut off . Pattinson had not shared us with these details of current provider or any other information . A company called tenant shop contacted us and told that Pattinson's have not shared the current provider details but told us once they share they ll fix the account with energy provider. Now it's down that we are living without power for 2 days now .. It's very unpleasant experience .. they neither gave us the number of the maintenance person to contact and their emergency contact is unavailable. Pattinson is good in other areas. but with us it's very poor service ..Bob showed up today and has helped us with finding the energy provider . dlNot sure how long it would take to bring back power . Wish Pattinson's had told us these things before hand so we could have had power by now

Pooja · 12 September 2022

★★★★★ 1/5

Trustpilot

Offered on a house

Offered on a house, outbid, increased offer had the offer accepted, absolutely delighted, then informed the next day a higher offer had Been accepted and no more offers were Been considered,so I wasn't even offered to increase my offer. What I can't believe is why the sellers were not told an offer had Been accepted, I've offered on numerous homes to be told, sorry we have accepted an offer over the weekend for that property, when I rose a complaint, i spoke to the manager then the sales director and NOT ONE of them apologised for the distress and inconvenience caused. A prime example of there customer service. Shocking

Amber · 1 September 2022