Every review we hold for the Gateshead office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTerrible Estate Agent to Work with (West Road Newcastle)!
I put an offer for a property in Newcastle (NE4). I was told that it was the best and highest offer. They asked me to send agreement in principle and then mysteriously wasted lots of time (three weeks)until someone put same amount of offer and their offer was accepted! Everything was very fishy. The staff are miss connected!
Mary · 21 September 2020
Agent replied · 23 October 2024
Hi Mary, I'm very sorry to hear that your experience with us has been unsatisfactory. Please could you email socialmedia@pattinson.co.uk with more information about the property etc. Many thanks.
★★★★★ 5/5
TrustpilotThank you
Many thanks to Chloe and the team at Whickham branch for selling our property. Much appreciated.
Bruce · 21 September 2024
Agent replied · 23 October 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
Trustpilotbenlaw grove no longer interested
We were supposed to have a viewing today and it got cancelled 20 minutes before because they misplaced the keys. Absolutely ridiculous after having to leave work early having financial impact. Not to mention a 40 minute drive.It affected another potential sale, who also arrived at the property along with us.And unfortunately has put us off the sale of the Benlaw Grove property.
Mark · 1 October 2024
Agent replied · 23 October 2024
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks.
★★★★★ 1/5
TrustpilotEven if you tell them you're not interested, they'll still call you!
We were interested in viewing a property via Pattinson, we saw it and thought it had potential but we were too early in our selling cycle.Instead we asked to receive a property valuation, although this all went according to plan, upon receiving the email valuation this felt different to what was actually said in person and in the end this was a very different experience to the two other property valuations we received.Anyway, we completely lost all confidence in Pattinson on the whole from this experience and asked not to be contacted again. I have now received 4 additional calls from them to 'check in with us' and advise us that we can still ditch our current agency and sell via them. Honestly, would never use them to buy or sell, especially with the pushy sales techniques. A GDPR 'forget my details' request has now been sent because it's beyond a joke to keep calling when you've already been told we are not interested!
MATT · 27 October 2023
Agent replied · 23 October 2024
Hi Matt. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience so we can bring this up with our valuer, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further
★★★★★ 1/5
TrustpilotPoor Communication & Unsafe Living Conditions
I'm very disappointed with the handling of this issue. I collected the property key on the 4th april 25 and completed my inventory, during which I noticed the boiler/gas system wasn't working. Despite emailing, I received no positive response and had to follow up with a call. It's now been 13 days without gas or heating, and I have a toddler. I was advised to contact Northern Gas Networks myself. Fortunately, a contractor arrived within 30 minutes and confirmed an internal pipe leak. The report has been forwarded to the maintenance team, I sincerely hope this is resolved urgently.
Mo · 17 April 2025
★★★★★ 5/5
TrustpilotAmazing staff
If it wasn’t for Wendy Burbridge, this wouldn’t be a 5 star review.Wendy is amazing and an absolute credit to the company. I cannot express how greatful we were for her help.However, Pattinsons recommended the solicitors we used who were absolutely appalling. Like I say, if it wasn’t for Wendy, this wouldn’t be a 5 star review and I’d be ranting about how we were stuck with ignorant solicitors for almost a year because of your recommendation!Please do not recommend terrible solicitors. It will only decrease the trust people have in you.
JW · 4 May 2022
★★★★★ 1/5
TrustpilotAbsolute cowboys
Absolute cowboys, they have been mismanaging my property for a long time. First they didn’t get the contractor to repair as agreed and completely ignored my instructions and at times they approve repairs without even informing me. I would say definitely read the clauses on the contract, you can’t stop the management during tenancy tenure. sent a letter Susan Moore and she failed to even get back, horrible company!- replaying to the reply: that’s a lie I can attach the amount of time I’ve email and even sent a formal letter to your CFO Susan Moore. Absolutely shameless!
Sarang · 12 October 2023
Agent replied · 23 October 2024
Hi SarangWe have previously asked you for the details of your complaint so we can investigate further. Unfortunately, you have declined to provide any information to us, which makes it very difficult to find a solution or assist. Please can you send a copy of your letter to gdpr@pattinson.co.uk, who will be able to forward it on. It has not been received by post. We are more than happy to investigate and resolve any problems if we know the specifics..Reply to you.Please send those emails to gdpr@pattinson.co.uk, and our head of rental will be in touch.
★★★★★ 1/5
TrustpilotShady practices and hidden fees, they’ll hold your property hostage.
I wouldn’t recommend this auction house to my worst enemy.
Phil · 14 April 2026
Agent replied · 24 May 2026
Hi Phil, We’re sorry to read your comments and that you feel dissatisfied with the service provided.
At Pattinson Auction, all vendors are required to review and agree to our full terms and conditions prior to entering into an instruction. These clearly set out all fees, including any applicable withdrawal charges, along with the circumstances in which they may apply. There are no hidden fees and all Pattinsons costs are transparently detailed within the contractual documentation.
It is also important to note that, whilst a property remains under an active agreement with us, certain obligations apply regarding marketing. These terms are also clearly outlined within the agreement signed at the outset.
We always encourage clients to carefully review the full contractual terms before proceeding and where necessary, to seek independent legal advice to ensure full understanding prior to instruction.
That said, we take all feedback seriously. If you are willing to share your details directly with us at reviews@pattinson.co.uk we will be happy to review the matter further with the team involved to ensure everything has been handled correctly and appropriately.
★★★★★ 5/5
Trustpilotamazing service
I recently moved into a property in walker using the heaton pattisons branch.This branch specifically Vicki, Hayley and James were amazing! Due to my previous home being demolished i needed to move v quickly, they managed to speed up the moving process and were very supportive.Not only that i got a suprise moving box with various goodies in.The whole experience was fantastic and i will definalty use pattisons in the future ive never had a better move.Thank you so much team from Jonathan Atkins
Mr · 24 March 2022
★★★★★ 4/5
TrustpilotThe 4 stars are almost solely for Maria…
The 4 stars are almost solely for Maria Cires. She kept in constant touch throughout the whole process keeping me informed. There were several considerable delays during this and Maria was extremely patient explaining why and doing as much as she was able to do to move things along. The fees are substantial but I feel Maria went above and beyond her normal job role to help us get to the house we had chosen. She was always on the end of the phone or email and would always respond quickly to any query I had. She was also one of the only people during the last 7 months to keep me relatively calm and sane and helped reassure me at certain times. This has been a ridiculously and unnecessarily stressful experience but Maria has helped hugely in trying to minimise this as much as she was able to. I would fully recommend her to anyone I know wishing to sell or buy as they would be in more than safer hands with Maria.
Betty · 7 March 2022
★★★★★ 5/5
TrustpilotJason made the process easy and was…
Jason made the process easy and was always available to get in touch with
Stephen · 4 September 2024
Agent replied · 23 October 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotVery professional
I had dealings as the purchaser, not vendor and felt their service was very professional, courteous and that they had my interests in mind as much as their vendor's, which I think builds confidence.Alison was extremely helpful in arranging a second viewing, at short notice, because I am relocating and not at all local; she attended herself.I have had dealings with another Est Agent that had none of the basic information a buyer will want regarding lease, maintenance, ground rent etc, for a property they'd marketed a couple of months. Let down on a viewing too. Pattison was the complete opposite.I would happily recommend Pattison and wouldn't hesitate to use them personally, if I were selling my home in the future.
Elissa · 24 January 2022
★★★★★ 1/5
TrustpilotRefuse to do anything to help.
They have moved tennants next door to us that are smoking weed blatently in the garden and house while there two kids run riot all day every day,we can’t relax in our own house for the constant banging as they leave the kids downstairs on there own all day while they have sex upstairs that our 14 year old has to listen too,different men coming in and out of her house all times of day and night.We have spoken to pattinsons who have basically said they can’t do anything about it.pattinsons peterlee are an absolute joke if this is the type of people they are happy to move into there properties.It says everything about the company.
Consumer · 25 August 2023
Agent replied · 23 October 2024
Hi, We are sorry to hear about this. Can you provide the property address to gdpr@pattinson.co.uk so we can investigate this further?
★★★★★ 5/5
TrustpilotHouse purchase - Excellent from start to finish :)
I really couldn't have asked for a better service from Wendy at Pattinsons. There were a few bumps along the way which were out of her hands but she consistently chased and provided me with daily updates. Communication was excellent and made me feel at ease when I couldn't get answers from anyone else. Very polite and friendly too - would 100% recommend!!
Gemma · 19 September 2023
★★★★★ 1/5
Trustpilotif i could leave zero stars i would
if i could leave zero stars i would, they are happy to take your money but absolutely no consistency even taking all the rent one month and didn't even tell me why until it was too late, unset my tenant on multiple occasions, sent me pictures of work that needed doing but not even my house, if you're a landlord do yourself a favour and avoid PATTINESON AT ALL COST THEY ARE WORSE THAN USELESS
Duncan · 22 December 2023
Agent replied · 23 October 2024
Hi Duncan. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further
★★★★★ 5/5
TrustpilotA great team and a job well done ❤️
I had quite a drawn out sale for various reasons but the team at Pattinsons were brilliant throughout the whole process, professional and courteous at all times even when I was getting fractious and frustrated. I can’t praise them or thank them enough, we even ended up getting an offer over and above what we were expecting, and the sale went through seamlessly and quickly
David · 25 July 2023
★★★★★ 5/5
TrustpilotExcellent service
From the first meeting with Richard who came to value my property, to the interactions with the office team each step was handled very professionally and efficiently. Anita, Stephen and the team are always friendly and communicative to help make the sale to both parties as quick and painless as possible. I’d highly recommend using them.
Richard · 13 February 2024
★★★★★ 5/5
TrustpilotFast and easy very good service
Maddie · 24 April 2026
Agent replied · 24 May 2026
Thank you so much for this great review Maddie! We are delighted that your experience with us has been as positive as we aim to give all our customers! Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotGood service
Service from lettings was good. I would recomend it to anyone wanting to rent a property.
Aqif · 2 February 2026
Agent replied · 19 March 2026
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! From the whole team here at Pattinson Estate Agency.
★★★★★ 5/5
TrustpilotFantastic support
The team especially Chloe and Darren have been very supportive and understanding throughout the process from initially promoting our house to the completion of sale,Regardless of the hurdles and the complications the team at Pattinsons have helped and supported throughout the process,Thank you for everything
Sam · 28 August 2024
★★★★★ 5/5
TrustpilotLinda Ritchie senior branch manager in…
Linda Ritchie senior branch manager in the blyth office has been helping our business achieve and build our property portfolio within the past 18 months ..Linda’s expertise cannot be compared to anyone and her wealth of experience within the sector has been an overall asset to us .. Linda has sourced us properties and even sold a property within 1 day to the first viewer … ✅💯Her friendly approach , caring and helpfulness is to be admired..: We can highly recommend Linda to any investor , buyer or seller with the market ..LINDA YOU EXCEL IN YOUR ROLE AND HAVE ENHANCED OUR BUSINESS IMMENSELY AND WE REALLY APPRECIATE YOUR SWIFT WORK ETHICS ..We could never source a better manager than yourself and the passion, drive and ambition you possess .Kind regards Diane & Fiaz Sanctuary estates global Ltd ..
Diane · 3 November 2021
★★★★★ 5/5
TrustpilotTheir service to the landlord is
Their service to the landlord is , customer service oriented .
Kanagasabai · 13 March 2026
Agent replied · 19 March 2026
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency.
★★★★★ 1/5
TrustpilotCalled them out to have a valuation of…
Called them out to have a valuation of the house, the lady apparently want to have a quick sale of our house, she give a price of 220k later On we find out the worst area and a lot smaller house sold price are all above 250k, while we are in the best areas and our house is twice the size, avoid this company they rip you off first before you put on market What’s the point using them,scammers
Karl · 11 August 2023
Agent replied · 23 October 2024
Hi Karl. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address? We take into account current market conditions our valuer should have prested evidence of this. We would never scam anyone of our customers. We offer a no-obligation, completely free valuation. Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
★★★★★ 5/5
TrustpilotSold the house really quickly
Sold the house really quickly, did a fantastic job with the photos and videos. Kept us updated, really good service
Mrs · 18 December 2025
Agent replied · 22 December 2025
Thank you so much for this review Kathryn! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
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