Every review we hold for the Gateshead office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotFRAUD-They bid on their properties & increase sale price for commissions.
I was bidding on a property when the time finished and I was suppose to be the winner. I obviously won but they didn’t send me a confirmation email saying I won. Everything was there including the legal pack. They made excuses to not let the property go £10k cheaper.ABSOLUTE SCAM. They Control The Website and have people working from home bidding on the sale price so they get their commission. GREEDY BEGGERS.
John · 4 December 2023
Agent replied · 27 October 2024
Hi John. We are sorry you have not had the expected experience from our team. We can assure you we will not scam anyone. We have been in business for 46 years and pride ourselves on providing the first service to our clients. Please provide us with more information on your experience, like the property address or contact number you registered with us. Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
★★★★★ 5/5
GoogleA big thank you to the team a Pattinsons Lowfell, Michelle, Jessica, Dawn and Phil. They had my property sold withing one week for the the asking price and the streets top value. The communication was excellent throughout the sale, and I was kept updated consistently. I'll happily use them again for future sales and happy to recommend them to anyone looking for a quality sales service.
James · 17 December 2025
Agent replied · 17 April 2026
Thank you so much for this great review James! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
GoogleAs first time buyers, we were nervous about the process of purchasing our first home. We needn’t have worried - Jessica was so helpful, friendly, and communicated with us regularly. She chased things up when progress slowed, and kept us in …
Jenna · 17 April 2025
Agent replied · 17 April 2026
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of … More
★★★★★ 5/5
GoogleMichelle is due a payrise or bonus for her good service
Geno · 17 February 2026
Agent replied · 17 April 2026
Thank you so much for this review Geno!! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
GoogleVery poor agency. A disgusting case of discrimination against a disabled person, had I been the main tenant I'd of taken this case to court. After committing this illegal discrimination they then couldn't even be bothered to follow up on another property we wanted to view. You should really be thankfull we haven't taken legal advice and action against you for the discrimination. I really couldn't care how old the home owner might be ... DISCRIMINATION IS DISCRIMINATION AND ILLEGAL
Liam · 24 July 2025
Agent replied · 22 September 2025
At Pattinson's we are committed to delivering a professional and respectful service to all clients, and we take any suggestion to the contrary very seriously.
Pattinson Estate Agents has been proudly serving the local community since 1977, working closely with both vendors and buyers to deliver a high standard of service. The experience described does not reflect the values or conduct we promote as a company, and we would appreciate further details so we can investigate the matter appropriately.
Please contact us directly at reviews@pattinson.co.uk with more information, including the details of your experience and any evidence to support these concerns. This will allow us to look into your concerns thoroughly and take appropriate action if necessary.
★★★★★ 5/5
TrustpilotI had the pleasure of dealing with…
I had the pleasure of dealing with Carly from regional for the valuation on my flat, with her advise I did what was needed to secure a buyer and it I got the price I wanted, and bought my dream home because of that
Louise · 3 June 2026
Agent replied · 22 June 2026
Thank you so much for this great review Louise! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotAttempted to poach a property whilst…
Attempted to poach a property whilst valuing it for a house buying company I had appointed. Left their business card and said they would be able to sell it if we didn’t get the figure we wanted from the company. Then went on to value the property £100,000 below 4 other local agents resulting in us having our initial valuation from the company reduced by £70,000.
R · 1 March 2024
Agent replied · 27 October 2024
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
★★★★★ 5/5
TrustpilotEllie K has been invaluable in…
Ellie K has been invaluable in responding promptly to every query I had in a property on auction I was interested in. She contacted the seller and solicitors to ensure that I had all the information I needed to make the most informed decision. It didn’t result in any purchase however it was for reasons other than Pattinson s customer service.
Cecile · 16 January 2026
Agent replied · 23 January 2026
Thank you so much for this review Cecile! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotI had an excellent experience with…
I had an excellent experience with Carly from start to finish. The team was professional, responsive, and knowledgeable throughout the entire process. They kept me informed at every stage, answered all my questions promptly, and worked hard to ensure everything progressed smoothly.
Ella · 3 June 2026
Agent replied · 22 June 2026
Thank you so much for this great review Ella! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotSale & purchasing was handled…
Sale & purchasing was handled exceptionally well by Nathan Curry who pushed at every opportunity too get the sale & purchase completed. Much appreciated 👏 Graham & Christine.
Graham · 3 September 2026
Agent replied · 23 September 2026
Thank you so much for this great review Graham and Christine! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotA big letting agency with positive culture
Very positive experience, they are very responsive to calls and mails pertaining to the rented property. Clients' satisfaction is important to the organisation, I strongly recommend who wants to rent or buy.
Tayo · 4 August 2026
Agent replied · 23 September 2026
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotExtortion.
There is no financial incentive for them to sell your home for the best price for you. The £6000 fixed commission puts paid to that whether you sell for 1m or £100. I would carefully consider going down this route before anything else. They managed to organise only two viewings in three weeks with their miserly property investors.Furthermore, they have been misleading in details prior to signing binding contracts, even when I pressed them for assurances at the start. Not good.They managed two viewings in one month. Other agents will get that in one week. But the worst thing we found is the lies and trapping you into commitment. It has been a total waste of time, money, and stress. And they STILL prevent me from selling with another agent because of a clause in the contract you sign!Absolutely disgraceful that this business practice goes on.8th Nov Update- They are asking for 1200 pounds even though they did not sell the house in the auction! They want paying for something that didn't sell! The house is effectively shackled, doing nothing, because I can't seem to get out of an association with them. It's ludicrous.... they aren't making money. I'm not selling anything. I don't know when it will end. What's the point!?Another update- When the agreement ends they send you a 'list' - some 200-300 here... of interested named individuals. (bearing in mind only two people came to view the property, so this could just be an email shot to their clients, not that they are actively interested in purchasing). If anyone on this list expresses interest in your home in the future, even under a different agent you may be liable for costs. Unbelievable. They have you under a barrel. It's all wrong.
S.S · 11 November 2022
Agent replied · 27 October 2024
Hi, we are very sorry to hear you didn't have the experience you should have had with our team. Are you able to share more information like the contact email address or mobile number you registered with us and the property address to socialmedia@pattinson.co.uk so we can look into this further
★★★★★ 5/5
GoogleFirst time using them and all I can say they are all very nice, but hats off to a lovely lady name Jessica Loftus, great from start to finish in the purchase of my first property, help, advice and guidance give, and even when the purchase began with issues she helped from day one. A real credit to the place, look forward to collecting my key monday :)
Sunny · 11 October 2025
Agent replied · 10 November 2025
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotAbsolutely great service every time
Absolutely great service every time! We wouldn’t rent our houses out through anyone else! Everyone is super friendly, professional and gets things done!! Thank you for another great experience with Pattinsons !!
Kim · 28 July 2026
Agent replied · 23 September 2026
Thank you so much for this great review Kim! We are delighted that your experience with our Lettings & Property Management team is always so positive. We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotPattinsons Yorkshire strung me along…
Pattinsons Yorkshire strung me along for a year asking when I was going to put my house up, then, when I was ready, I got in touch with them and they said they no longer dealt with houses like mine. Wasted time, passively aggressive attitude. Would not recommend.
EA · 29 March 2026
Agent replied · 25 May 2026
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate.
Many thanks.
★★★★★ 5/5
TrustpilotGreat experience
recently purchased a property through [Estate Agency Name], and I couldn’t be happier with the experience. I had the pleasure of working with Marian, who was absolutely amazing throughout the entire process. Her professionalism, kindness, and dedication were evident from the start. Marian was incredibly helpful, guiding me through each step with patience and expertise. She made what could have been a stressful experience smooth and enjoyable. I highly recommend [Estate Agency Name] and especially Marian for anyone looking to buy a property. Thank you, Marian, for your outstanding service!
Dennis · 25 October 2024
★★★★★ 5/5
TrustpilotVery easy process
Very easy process, kept me informed and updated along the way, answered all my questions and got everything sorted so I could move in on the day I wanted
B · 31 July 2026
Agent replied · 23 September 2026
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotGot a few companies out to value our…
Got a few companies out to value our house , Decided to go with someone else and because it had not sold in a couple of weeks , the kept on ringing me to say I’ve noticed your house has not sold could we assist you which I said no …Still kept on ringing after To the point I had to block there number,And now the are ringing me off a mobile number hassling me!!
Pezza · 14 January 2023
Agent replied · 27 October 2024
Hi. We are sorry that you have not had the experience we expect from our team. Please provide us with some more information, like the property address and your email address or contact number for yourself. Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
★★★★★ 5/5
GoogleExcellent work by Phil and the team at Low Fell - the second viewing became the sale, completed in less than three months. Many thanks for all their hard work and help.
Mike · 17 April 2025
Agent replied · 24 October 2024
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of … More
★★★★★ 1/5
TrustpilotPatterson’s jarrow lacks good customer…
Patterson’s jarrow lacks good customer service, are untrustworthy and never deal with a situation- just hand you over to someone else who also has no idea how to cope under pressure. They took a holding fee from myself for a property and with some issues (with a CCJ that was in my partners name… with investaigtion it was not his abs evidence sent to them) we lost the property. We were told if we found out the CCJ information and could provide evidence that it was not my partners then the holding fee would stand. Since then, the house has been given to another tenant and a holding fee was taken off them. There has been the most shocking communication from pattinsons with regards to the property. I’m aware that the landlord has no idea what has been going on as the wife of the landlord has fed this back to the neighbour of the properly who has contacted me to tell me this. Really terrible service from all who were involved- which was at least four colleagues. I will never use these services again and will be telling everyone I know never to use them. Terrible business.
Philly · 31 March 2022
Agent replied · 27 October 2024
Good Afternoon. Thank you for your comments. All interested parties are put forward to the landlord & they are also updated on any information we establish during the course of referencing. The landlord will make the final decision on whether they wish to proceed (with the application) or not, based on the final referencing outcome. We are happy to discuss the findings again with the named party and we will issue the refund of the holding fee once adequate proof has been provided that the CCJ has been filed incorrectly as previously explained.
★★★★★ 5/5
TrustpilotLouise from hartlepool team was…
Estate agent negociator Louise from hartlepool team was extremely professional while helping me to get the spurn walk property, even though i couldn't bid higher i felt she was supporting me throughout the bidding process, she was trying to help the buyer as well as the seller to get a fair price for both sides.
Badr · 19 December 2025
Agent replied · 22 December 2025
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotWent to view property at field head…
Went to view property at field head Longhorsley Put an offer in waited 3 days no reply I then had to phone Lisa at KP in morpeth sorry we haven't heard from the vendor then two days later I had to ring again and was told if we put an offer in of 310k the vendor would except that another 3 days went past no call back I rang Lisa at KP morpeth again and was told they can't get in touch with the vendor I then found out that night the vendor had contacted Lisa at KP morpeth to apparently tell them to put the property to auction still no contact of Lisa At KP morpeth and so my wife rang another week later and spoke to Lisa at KP morpeth and was told they have a cash offer in for the auction and we still have not been told our offer has been declined she acted as if she didn't give a toss well lisa at KP morpeth and Keith Patterson and directors thanks for wasting 4 weeks of our time I would never deal with Keith Pattersons estate agent ever again as they are unprofessional and don't give a toss I hope people read this and don't deal with them as they are a shower of poopCHEERS
Neil · 21 January 2022
Agent replied · 27 October 2024
Hi Neil, we are sorry you have not had the experience that we would expect. I can see on your file that Lisa did make contact with you on 11/01/21 to advise that viewing can now take place and that the vendor may put the property into an auction. Sometimes there are delays with contacting vendors, and we can not instruct on offers without the vendor's consent. If you would like to share any more information with us, please contact socialmedia@pattinson.co.uk, and we will look into it further for you.
★★★★★ 5/5
GoogleWell what can I say this company in the Low fell office have been amazing from start to finish, The house was valued put up for auction and sold all within 1 month with 89 views and 45 bids online. They have all gone above and beyond my expectations keeping me updated on a regular basis, A big thank you to Phil Whiteside and his whole team for all their hard work during the sale of the house. I am so pleased I went through the auction procedure and I would recommend this to anyone.
Elaine · 26 July 2024
★★★★★ 5/5
TrustpilotExcellent service throughout the sale…
Excellent service throughout the sale of our property. Highly recommend. Kelly went above and beyond her role.
Glenda · 4 September 2025
Agent replied · 23 September 2025
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
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