Every review we hold for the Gateshead office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotDealt with Houghton branch and Adrian…
Dealt with Houghton branch and Adrian Lindsay who is the most hard working and enthusiastic person you can have when you’re searching for a new home. He kept us fully informed and arranged viewings from a wonderful supply of houses. A lovely cheerful and professional agent - first class.
Peter · 17 October 2025
Agent replied · 23 October 2025
Thank you so much for this review Peter!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy day to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotHeaton Office
We used the Heaton office to sell our house and we can't praise them highly enough. They were always on hand to help and offer advice. Hayley kept us updated throughout and the whole team made the process that much less stressful. Well done Hayley, James, Sarah and Stuart.
Elaine · 17 October 2025
Agent replied · 23 October 2025
Thank you so much for this review Elaine!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy day to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotA Positive House Moving Experience
I have had a very positive experience with Pattinsons. I rang on a Saturday morning for an appointment and Daniel arrived on Monday at 1pm. By Tuesday my house was marketed with excellent photographs and a steady stream of viewings. Within little more than a week it had been sold. I found Daniel and the staff professional, helpful and knowledgeable. I also found Lucy Briscoe at Core Legal very efficient. I’ve had a positive outcome as my house has completed within 8 weeks. I would recommend Pattinsons and would certainly use them again in the future should I require another move.
Gillian · 27 September 2024
Agent replied · 27 October 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotNot interested unless you're selling soon
Contact was great at the start but that's all I can say. Incredibly poor communication between their own staff and the people who have been in touch have essentially ghosted me, they're not interested because I'm not selling soon despite being told someone would call me back/send the free valuation I requested. When chased, I got an incredibly short message from a Miss Pattinson (I really hope not related to owners) to say she was out of office, essentially not wanting anything to do with it. Outstanding service and experience with another competitor though.
A · 4 September 2024
Agent replied · 27 October 2024
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks.
★★★★★ 5/5
TrustpilotGreat service, would recommend…
Booked viewing appointments through Linda in the Blyth branch. All went to plan, the ones Linda conducted went smoothly and the ones with homeowners were great too. I visited one property on 11th Oct; had a second viewing on 13th Oct; offered on it 14th Oct and sale was agreed quickly. Linda is friendly, helpful, efficient and professional - a pleasure to deal with. I would recommend her to anyone looking to buy or sell a property!
Susan · 15 October 2024
Agent replied · 27 October 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 3/5
TrustpilotWe put are house on the market with…
We put are house on the market with pattersons in January and not many viewings. It was also on market with another agent who did sell it. Seemed ok with feed back from the 2 viewings we got from them but maybe it was due to other agent selling it for us we didn't get alot from them.
Ali · 7 August 2026
Agent replied · 23 September 2026
Thanks for leaving this review! We are sorry we didn't achieve 5 stars, so would like to investigate further. Please could you send more details to reviews@pattinson.co.uk and we will look into this further. Many thanks
★★★★★ 1/5
TrustpilotDreadful
Dreadful experience with this company. Be very careful before you sign any kind of contract with them. I have, in effect, just had to pay them £10,000 for their minimal input in failing to secure a sale of my late father's property. Legally within their rights, but ethically and morally bankrupt.
Jeremy · 21 September 2026
Agent replied · 23 September 2026
We are sorry to hear that you feel your experience with us did not meet your expectations.
Our auction agreements clearly set out the circumstances in which a fee may become payable by a vendor, including where a sole selling rights agreement is in place and a buyer introduced to a property through our marketing subsequently goes on to purchase that property. These provisions are intended to ensure that vendors are aware from the outset of the terms of their agreement and any potential fees that may arise.
We aim to be as clear and transparent as possible throughout the auction process, including in relation to buyers introduced through our marketing and the contractual arrangements that apply. Where a fee is applicable, this is determined by the terms of the signed agreement and the circumstances surrounding the subsequent sale.
We appreciate that every transaction is different and are sorry that you have been left feeling dissatisfied with your experience. We take concerns of this nature seriously and would always welcome the opportunity to discuss any outstanding points directly, particularly where there may be further information that could help clarify the position if this has not been raised already.
Please contact us directly on reviews@pattinson.co.uk Our team will be happy to review any points that may not already have been addressed and ensure that your feedback is reviewed.
★★★★★ 1/5
TrustpilotWe sold a property and used their…
We sold a property and used their recommended solicitors... A big mistake. In the main Pattinson people are helpful... but why would they recommend Bridge view law who were the worst solicitors we have ever dealt with.?... Interestingly a look at Trust pilot would definitely make you NOT use Pattinson recommended lawyers.. so think carefully before you are persuaded by Pattinson to do this.... They told me they are very used to auctions and as such very professional... NOTHING COULD BE FURTHER FROM THE TRUTH. The auction experience was not great... On balance I would not recommend it. Use your own solicitor and sell by a high street agency.
Mr · 17 August 2024
Agent replied · 27 October 2024
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
★★★★★ 4/5
TrustpilotProfessional, Friendly and Efficient
I concluded on a property on this day. Whilst some of us might watch 'trash TV' such as Bargain Hunt, this was my first ever auction. So, no Toby Jug, although, your primary home. All whom I interacted with were professional, friendly, and efficient. Technically we concluded slightly over the legal period, although zero grumbling from this organisation. I don't rule out another interaction in future.
Ken · 6 June 2026
Agent replied · 22 June 2026
Thank you so much for this review Ken! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 4/5
TrustpilotSteph and Eloise and the team have been…
Steph and Eloise and the team have been really helpful, quick to answer calls and help whenever needed, I really do appreciate the speedy reference team in managing my rent.
Sabina · 13 February 2026
Agent replied · 20 March 2026
Thank you for this review Sabina! We are delighted that your experience with us has been as positive as we aim to give all of our customers! Sincere thanks, from the whole team here at Pattinson Estate Agency
★★★★★ 1/5
TrustpilotJust constant bombardment from all…
Just constant bombardment from all there branches all because I liked properties from a central website like right move etc, its constantly phone call and emails, its a joke I've asked 4 times now to be removed true story, another true story they still haven't taken me off there database, fed up with them
David · 8 August 2026
Agent replied · 23 September 2026
We’re sorry to hear that you have found the level of contact frustrating.
As part of our protocol, we follow up with customers who have shown an interest in properties, with the aim of understanding their requirements and helping them find their dream property. As we have multiple branches working across the area, this can sometimes result in contact from more than one branch, particularly when enquiries have been made through central property portals such as Rightmove.
We do appreciate that you have requested on several occasions to be removed from our database, and we apologise that this request has not been actioned as you expected. We take this feedback seriously and will ensure your request is reviewed so that the appropriate steps can be taken to prevent further unwanted contact.
We’re sorry for the frustration this has caused and appreciate you bringing it to our attention
★★★★★ 5/5
TrustpilotTop service from Jonny at Pattinsons
Jonny Buckle from the Pattinson Regional Centre has been amazing right from the property enquiry, offer being accepted and whilst the purchase is progressing. He has been available to answer queries, look into issues and just the sort of person you want to deal with. His polite and attentive demeanor have been a bonus to his professionalism. He is a credit to Pattinson and have already recommended a couple of friends also searching for properties.
Harprit · 4 September 2024
Agent replied · 27 October 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotQuick response and action
Kaya Riches was amazingly quick with her response and was very helpful. Thank you
Jen · 4 June 2026
Agent replied · 22 June 2026
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all our customers! Many thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotFrom the very first meeting (Phil…
From the very first meeting (Phil Whiteside - Low Fell branch - attended to give valuation) to the multiple conversations with the wider team - but in particular Jessica Loftus - the service offered has been excellent. Prompt, attentive and extremely professional. At no point did I feel that our best interests were not their priority. Having met the buyers following the completion, they also spoke very positively about the firm and also specifically mentioned Jessica. Thank you for making - what can be a difficult process - as smooth and painless as possible.
Steven · 21 July 2025
★★★★★ 5/5
TrustpilotAs always the staff in forest hall…are the best in the business
As always the staff in forest hall branch are professional & friendly ,they know the business inside out whether thats sales or rentals, the fees are competitive & fair ,keep up the good work & thanks for renting out my property & selling houses for me ,great job
Steve · 21 August 2026
Agent replied · 23 September 2026
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotAvoid at any cost. Don't ever bid if you're looking to buy a house.
I was a first time buyer and they trapped me dus to my lack of experience in buying property. Lie after lie. They made me pay seller's solicitor fee of £3500 which was written at the bottome of the special conditions in very small words. Told me the property will be in a vacant possession but it wasn't as this was another trap just to make me bid on the property. And they are so many things I can't be asked to write as I am so annoyed and frustrated with their service.
Moiz · 17 December 2025
Agent replied · 22 December 2025
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly email us the details, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate.
Many thanks.
★★★★★ 1/5
TrustpilotCommunication Issues?
We were frustrated and disappointed in our tenant find dealings this time as we have been customers of Pattinson's for several years and this has been our worst experience. Progress from prospective tenants viewing the property to actually taking up the tenancy was slow, we were constantly chasing the local office for answers. We also received two incorrect communications from the central office saying the tenancy had started when it obviously hadn't. The individual agents involved were all pleasant and helpful but perhaps more communication between them, the central office and us could have made the experience more positive.
Mrs · 15 December 2025
Agent replied · 22 December 2025
Dear Mrs Simth, Thank you for taking the time to share your feedback, and we’re genuinely sorry to hear that this experience fell short of the standard you’ve come to expect from Pattinson, particularly as a long-standing landlord with us. We fully appreciate how frustrating delays and conflicting communications can be, and it’s disappointing to hear that you felt the need to chase for updates. While we’re pleased to know the individual team members were helpful, your comments around coordination and communication between offices are taken very seriously. We’d really welcome the opportunity to look into this properly and learn from it, so please could you email further details to reviews@pattinson.co.uk including the property address and timeframe involved, so we can review what happened and respond appropriately. Many thanks, the Pattinson team.
★★★★★ 5/5
TrustpilotRecent sale
I would not hesitate in recommending our local Pattinsons estate agents. Jason and his team were extremely helpful, personable and answered any questions we had as a family.
A · 18 January 2026
Agent replied · 23 January 2026
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
GoogleI'd definitely recommend Pattinson and in particular Jessica. She was unbelievably helpful throughout the whole process (which was very stressful and long!!). As a first time buyer I was very inexperienced and nervous about the whole process but Jessica put me at ease with her invaluable guidance. A real credit to the team.
Katie · 17 April 2025
Agent replied · 10 December 2024
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of … More
★★★★★ 5/5
GoogleFrom my first viewing of my house the team, particularly Michelle were extremely helpful. I even received an email from them when I requested a second viewing over the bank holiday weekend when the office wasn’t open. The whole team is very friendly and supportive as a first time buyer. My experience felt very personal as opposed to just being one of lots of other people that they don’t remember. Thanks again!
Emma · 8 September 2025
★★★★★ 5/5
TrustpilotI recently bought a house from…
I recently bought a house from Pattinson. Lyndsay Greenwell is very helpful person. You always get quick response from Lyndsay and other staff.
Hui · 3 February 2026
Agent replied · 20 March 2026
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
GoogleMichelle was super helpful, really thorough and has great property knowledge and insights which she doesn’t hesitate to share. Will be using the team again! Special thanks to Michelle for her support, hard work and consistency with communication it’s hugely appreciated.
Haseeb
Dentaya · 1 August 2025
Agent replied · 23 August 2025
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
GooglePattinson handled the sale of my property professional and expediently. As a first time seller, they had all the contacts to services to hand to save me looking for my own solicitors. They kept me up to date with the sale progress and helped to iron out the issues that needed addressing. Overall and hassle free experience and one that I can recommend highly.
J · 17 March 2026
Agent replied · 17 April 2026
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Many thanks from the whole team here at Pattinson Estate Agency
★★★★★ 5/5
TrustpilotMarian was fantastic through the whole…
Marian was fantastic through the whole process! Very helpful and informative and kept me updated all throughout! Thanks again
Lori · 13 February 2026
Agent replied · 20 March 2026
Thank you so much for this review Lori! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
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