5/5
TrustpilotI moved home with Pattinson's Whickham
I moved home with Pattinson's Whickham, I mainly dealt with Lucy Sage and her Customer Service was excellent ! I would highly recommend anyone looking to buy or sell a property using Pattinson's
Trusted Agent profile · Gateshead
Pattinson Estate Agents Gateshead reviews
★★★★★
1,174 reviews across 2 platforms
425 Durham Road, Low Fell, Gateshead, NE9 5AN
Pattinson Estate Agents's office in Gateshead, at 425 Durham Road, is rated 4.3 out of 5 across 1,174 reviews on two platforms, including 91 Google reviews rated 4.6.
Reviews
Every review we hold for the Gateshead office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotSophie has been excellent with updates I have found the service to be fantastic
Sophie has been excellent with updates.
5/5
TrustpilotFirst class service from start to…
First class service from start to finish Carly was excellent.
5/5
TrustpilotJarrow branch
I have been dealing with this branch, buying flats and having them fully managed by themselves. Alison and Jason have been highly professional at all times. They are friendly, approachable and communication has been open, honest and timely.We have always found them to be very helpful and nothing is too much trouble.They are knowledgeable in what they do and offer sound advice when necessary.Look forward to dealing with them in years to come.
5/5
TrustpilotThanks to the Alnwick branch!
Thanks to Claire and the team at the Alnwick branch. They had 2 offers over our asking price within 2 weeks of marketing our property. The service from Alnwick branch is friendly and professional.
5/5
TrustpilotAlways amazing service with a smile
Always amazing service with a smile, I have dealt with Blyth branch for many years while buying and selling BTL properties. Wouldn't use anyone else Terri knows her stuff and never fails to deliver
5/5
TrustpilotFantastic
We received a fantastic, friendly and helpful service. Pattinson’s in Alnwick made it incredibly easy throughout the whole process and we would definitely not hesitate to use again! I could not recommend more.Thank you!
5/5
TrustpilotMost professional Estate agent I have ever had the pleasure to work with
I searched all local estate agents when looking to let my property. Pattinsons stood out by a mile. In particular the Peterlee branch and all staff, from Claire the manager, to Carter and Natalie. The professionalism and knowledge was better than all other agents I dealt with, and they did over and above to assist with making sure I was fully aware of each potential tenant and honest feedback from those viewings.I will continue to use Pattinsons and will be very quick to recommend them to all my contacts.
5/5
TrustpilotMy favourite state agent
I am happy to buy another property from this state agent. This agent is one of my favourite state agent, their patient and friendliness, help me to make a good decision. Communication is always quick, clear and traceable. The reminder of appointments always makes me feel in touch. The staffs are so proactive and give good advice. I am so please Sheila recognise me just by my voice over the phone. Professional and personal.
4/5
TrustpilotAmazing Customer Service
We were met at the property on Great Park by a property consultant - Katie, and were so pleased to see her from the moment she got out of her car. She was smiling and she knew a lot about the property that we were looking at, and i am saying this because we have viewed quite a lot of properties with other agents as well and if we were to ask anything outside the box (what wasnt completely visible) they would not know a thing and would then direct us to the office. However Katie knew what she was talking about and even managed to calm down my little 2 year old that was crying. Cheers Katie, you are a star, We are also quite pleased with the quick turnaround time that we have been receiving with regards to email and text. Thank you for caring about your tenants.
5/5
TrustpilotNumber 1 agent and advisor!!
Carly List put our house up for sale on the Wednesday, booked 4 viewings by Friday and had the house under offer by Monday afternoon. She is a great asset, with an incredible eye for detail, thoroughly invested and really puts the graft in at Pattinsons Washington. I cannot praise her and the team enough. Number 1!!
5/5
TrustpilotWell done Pattinsons
You are always apprehensive when you put the sale of a house in the hands of an estate agent. Pattinson's of Durham had sold a house opposite and the timely arrival of a 20% off fixed price leaflet followed by a visit from Gareth had us giving them our business..Helen, who has since moved to manage the Jarrow branch and the two David's did their stuff selling the property, getting our asking price and keeping us informed throughout. For us they delivered and we are happy to recommend them.
5/5
TrustpilotRuth Robinson at pattinsons kept me…
Ruth Robinson at pattinsons kept me constantly updated with the purchase of my flat, nothing was a bother too her even when I requested additional viewings Thanks Ruth for all your help
5/5
TrustpilotRuth at pattinsons estate agents North…
Ruth at pattinsons estate agents North Shields is absolutely fantastic I couldn’t recommend her enough she has stood by me all the way through buy my first house absolute heart of gold
5/5
TrustpilotReally good service from all 3 of them
Really good service from all 3 of the staff todayReally work hard to do as much as they couldAll 3 of them get involved in one way and anotherNothing was too much for any of themAs soon as I walked in they made me feel at easeLoved the cup of coffeeI had lots of questions which were all answeredWe had a good laugh never been in a estate's where I had laughed so muchPlus one of the staff gave me advice on something else too which I'm very interested in doingTop quality estate agentDefo use them again10 out of 10 for everything todaySue was so helpful10 out 10 again for sue
5/5
TrustpilotGreat service - Jarrow branch
Great service from the Jarrow branch. Viewed a house and fully moved in all within 2 weeks. The staff were really efficient in organising all the appropriate paperwork and ensuring it was completed ASAP from all parties. I found all of the staff very pleasant and helpful, being in regular contact with them throughout the process ment we had a smooth transition into our lovely new home- just weeks before Christmas! Would definitely recommend, thanks so much
5/5
TrustpilotPattinsons at Jarrow were great
Pattinsons at Jarrow were great. all my house purchase was dealt by Susan from the branch and she kept me up to date and was always available via an email/phone.
5/5
TrustpilotPattinsons Estate Agents in Durham City…
Pattinsons Estate Agents in Durham City were fantastic. They never gave up or stopped trying and nothing was too much trouble - especially the two Davids! Thank you.
5/5
TrustpilotA pleasure dealing with pattinsons…
A pleasure dealing with pattinsons especially Dean Florence and Eloise Wallace, they push our rental through as quick as they could and handled everything for us! Would definitely recommend
1/5
TrustpilotMultiple undisclosed issues
Taken me a while to write this but here it goes: we asked various questions regarding our rented property. Such as mould, plumbing, heating, which we were told there were no issues within the property etc. Having mould develope in multiple rooms, broken heating which cant be monitored/set etc. No water pressure in the kitchen(not disclosed). We were told by landlord to "bugger off if we dont like the property", letting agency has been NO HELP. I will be writing to my local MP and citizens advice as this has become a dangerous property to live in.
5/5
TrustpilotGreat service and advice from the…Pattinsons Alnwick branch
Great service and advice from the Alnwick branch dealt with Claire , Jess ,and Emily keeping us well informed about what to do and happenings with the property would recommend this company .
2/5
TrustpilotAdequate but costly service, but avoid their recommendation of a solicitor
I used the Forest Hall branch of this company. Whilst Joanne provided an adequate service, there was very little follow up after the buyer for my home had been secured and in the end, I did most of the communication between the various parties for my sale and purchase.As for value for money, I am truly appalled at the amount I paid for someone to view my home, take photos of it, put it on Rightmove and basically wait for people to respond to the advert. There are no specialist skills required to do this job, and sellers undertake their own viewings with prospective buyers. How this justifies £1,500 + VAT = £1,800 I just don't know.However, what concerns me most about this estate agency is its recommendation of the services of a solicitor. Taking up their recommendation was a huge mistake. The company I was allocated to deal with me, RAW Clark, charged exorbitant fees and costs for items such as 'file storage' of £40+VAT for both sale and purchase. This is what they are supposed to do with your information, not charge you for it! What really upset me, though, was the fee for searches of £426, when my son moved to the same estate last year and his solicitor charged £230 for all of the searches.When I delved further, RAW Clark wouldn't disclose the name of the company to whom they subcontracted this service and their explanation that this particular company provides a 'premium' service for searches and hence the high cost, is just not true. There aren't grades of service for searches.When I challenged both RAW Clark and Pattinsons about these issues, their responses were defensive, unwilling to accept any criticism of what was being offered and hugely disrespectful. Please, therefore, be aware that there are estate agents which offer a better level of service at lower fees and DO NOT take up Pattinson's recommendation of a solicitor. Find your own and thoroughly check out the fees for all of the services that they will be carrying out for you. I secured a solicitor at two-thirds of the price of RAW Clark.
5/5
GoogleGreat branch, great staff, and great service! Chloe, Steph and the team have been amazing; their knowledge and experience made the whole sale and buying process so easy. Couldn't recommend them more!
5/5
TrustpilotWhickham branch customer service excellent
Whickham branch customer service was excellent. Nothing was a problem to Lucy and her team. They were very informative and patient throughout the whole process. I would recommend them to anyone.
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