Every review we hold for the Gateshead office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid at all costs
Avoid at all costs, very high over inflated unjustifiable fees. Scam you into contracts with solicitors fees and still charge you full even not using their solicitors.Mess you about by moving the property to Auctions which will waste your time and reduce the value of the property.
Rakesh · 22 October 2021
Agent replied · 23 October 2024
Hi Rakesh, we are sorry to hear you haven't had the experience that we would expect. Can you supply us with some more information so look into this further? Would you mind emailing as much information such as property address and any contact details you would like to share with us to socialmedia@pattinson.co.uk
★★★★★ 5/5
TrustpilotSold my house with the whickham branch…
Sold my house with the whickham branch Lyndsay and Ian have been amazing and helped us through every step of the way! I would definitely recommend the service always call you back and answer your queries and always very helpful, I didn’t feel they were pushy with ‘getting the sale’ and the fees were really good! They did everything to market my property and we’re fabulous throughout the sale I would definitely recommend this team they are very knowledgable and friendly too!
Kerry · 5 August 2021
★★★★★ 5/5
TrustpilotFinding a tenant
Lisa was exceptional from the start of the process to the finish in our search for a new tenant, highly recommended
Mark · 5 January 2023
★★★★★ 5/5
TrustpilotGreat as usual!
Great as usual!! They found us a family home to buy!
Katie · 4 September 2024
Agent replied · 23 October 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotSo helpful
Lyndsay was really lovely when showing us around a property, made us so welcome, relaxed and so helpful.Thank you x
Anita · 31 January 2023
★★★★★ 1/5
Trustpiloti put a offer in for a property with…
i put a offer in for a property with pattinson at peter lee which got accepted, which then i sent proof of funds by email, which the lady who worked there natalie harbord, she didnt even notice until i told her 4 days later, then i asked her some information about the property which then she took another 3 days to get back to me, then i was busy last week catching up with work with the back log with covid and miss her calls 3 times, i had no emails or a call at the week end, then she calls me saying the vendor has gone somewhere else because of lack of communication, she reckon she sent me voice mails which i dont have one, i think this is very poorly on there behalf and building up peoples hopes and letting them down all because they are not doing there job right in the first place.
Shane · 21 June 2021
★★★★★ 1/5
TrustpilotThe most frustrating experience ever…
The most frustrating experience ever and I still don't have the keys to the property I've just purchased. The vendor was 1 week late with no penalties, I would have been charged hundreds of pounds. Pattinson did nothing to help.I sent the funds 4 days ago, I had to chase everyone to get any kind of response. I was then called by Pattinson after sales team to let me know I can collect the keys (no phone call from the estate agent) and all I was provided with was a phone number and company name. I've since called 4 times with no answer or response. It's a small agent which doesn't look trustworthy at all.No office staff to pick up calls! £155k spent with nothing to show for it and from start to finish. The only person willing to help is a girl in the North West team called Ellen. Everyone else was completely incompetent from start to finish. Don't use this firm, they don't care once they have their money. There's plenty of other Auction houses I've used in the past which are far better and much more helpful.
Jordan · 14 June 2021
★★★★★ 5/5
TrustpilotTeigan was particularly helpful as the…
Teigan was particularly helpful as the other members of sales and referencing teams.
Babiker · 14 August 2023
★★★★★ 5/5
TrustpilotPattinson Blyth great estate agent
Pattinson Blyth great estate agent, friendly staff, special shout out to Linda who was very helful she is full of enthusiasm, knowledge and with vast experience guided us all the way, we would highly recommend this company !
Christina · 30 May 2019
★★★★★ 5/5
TrustpilotI would like to say a big thank you to…
I would like to say a big thank you to Terri at Blyth branch, she has been truly amazing, very helpful and professional in helping me secure a rental property, would highly recommend the Blyth branch to everyone.
Shannon · 24 May 2019
★★★★★ 5/5
TrustpilotWe bought a property at auction and…
We bought a property at auction and Helen was really helpful in guiding us and ensuring that the process went as smooth as it could. Overall very happy with their service thank you!
David · 22 January 2021
★★★★★ 1/5
TrustpilotVery poor customer service.
Very poor customer service.Lies after lies! Highly advise anyone to stay clear. £6000 fee if you win a auction with them, was lied when asked questions about a house iv bought not disclosing all the information the company should have done, I have asked for recored called but strange enough for a professional company not to have there calls recorded on the certain dates requested, still waiting for the sale to go through and once the sale as gone through will be losing more money due to the lie and false information from the vendor, I have never know a company (person) who can't deal with a issue had to get there Partner/husband or so to ring up and try and belittle me? Very professional.This is a business that will stand other anything just to get a sale but can't have consistently of aftersales and customer service...Also I wonder how many other people they have used manipulated bids with?
Michael · 25 February 2021
★★★★★ 5/5
TrustpilotHouse purchase
Great service from a few branches, but a special thanks to Helen Widdowson who guided us through the whole process and made few extra steps to help us even further.
Jacek · 21 July 2021
★★★★★ 5/5
TrustpilotGreat experience from start to finish!
Angus · 24 October 2024
Agent replied · 25 December 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotCarly at Washington has been very…
Carly at Washington has been very helpful with my enquiries she will be my go to agent going forward
Mark · 6 January 2023
★★★★★ 5/5
TrustpilotPattinson Gosforth Branch
Recently completed a rental with this branch and found the the whole team a absolute pleasure to deal with, right through from booking viewing to picking up keys. The whole process was done professionally, swiftly and in a great friendly way which made the the whole process easier,even the moving box was so thoughtful and appreciated.Would definitely recommend this team to anyone.Joanne k
Nick · 11 May 2023
★★★★★ 5/5
TrustpilotCarly at Washington is very helpful and…
Carly at Washington is very helpful and responsive.She gives a personal service.
Frances · 17 July 2023
★★★★★ 5/5
TrustpilotMy experience with Wendy Burbridge for…
My experience with Wendy Burbridge for the very limited time she was involved went very well, however the whole process of selling using the Patterson nominated solicitor was terrible and took forever to get completion on the basis that it was a cash sale and the buyer never had a building survey.When attempting to contact the actual solicitor phone calls were never returned neither were emails.
Kevin · 6 January 2023
★★★★★ 5/5
TrustpilotPattisons have been amazing with myself…
Pattisons have been amazing with myself and my move. Very considerate to the fact I was on a time scale as I am heavily pregnant and very consistent with keeping in touch and letting me know updates on the property etc. Really kind and helpful staff!
Grace · 22 May 2024
★★★★★ 5/5
TrustpilotFantastic service!
Every single person who I have spoken to in Pattinsons have been so lovely, helpful and a pleasure to speak to! Me and my partner both just got our first home together and they made it such an easy process for us, and answered all questions we had! Would definitely recommend them to anyone!!
Laura · 1 December 2023
★★★★★ 5/5
TrustpilotExcellent service from Pattinsons
We have dealt with Pattinsons for several years now concerning our rental property. They are always professional, very pleasant and supportive. We will continue to use their services. Thank you to all the staff.
J · 31 January 2020
★★★★★ 5/5
TrustpilotKept updated on progress and helpful…
Kept updated on progress and helpful staff
Jak · 12 September 2024
Agent replied · 23 October 2024
Thank you for this review!
★★★★★ 1/5
TrustpilotVery terrible service
Very terrible service! Especially from the referencing and admin team, notably a lady called Stephanie.
Disappointed · 25 July 2025
★★★★★ 1/5
TrustpilotVery impersonal.
Very impersonal Not any concern for customer or client care, can not even give a name at end of correspondence,only interested in the interests of Pattinsons. Fortunately I will not, or need attention of Pattinsons ever again.
William · 14 August 2022
Agent replied · 23 October 2024
Hi William, we are sorry to hear that you have not had the experience we expect from our team. Can you provide us with some more information like the property address and the email address or contact number you registered with us, kindly share with information to socialmedia@pattinson.co.uk so we can investigate further.
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