Trusted Agent profile · Gateshead
★★★★★
1,098 reviews across 2 platforms
2 Hills Street, Gateshead, NE8 2AS, NE8 2AS
Pattinson's office in Gateshead, at 2 Hills Street, is rated 4.3 out of 5 across 1,098 reviews on two platforms.
Every review we hold for the Gateshead office, from every platform, shown as written. First names only.
5/5
TrustpilotVery friendly helpful staff who…
Very friendly helpful staff who proactively market your property and provide regular updates to ensure the process is as smooth and straightforward as possible. They were realistictic with the property appraisal and market value which guaranteed a timely sale. Many thanks to Claire and Gemma.
2/5
TrustpilotTerrible repairs service
Currently renting a property from them, they bend over backwards to get you in but that's it, report any maintenance issues to them and nothing happens its up to the tenant to do all the chasing to get anything resolved, terrible service
Hi. We are sorry that you have not had the experience we expect from our team. Please provide us with some more information, like the property address and your email address or contact number for yourself. Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
5/5
TrustpilotExcellent service
Excellent service, great communication skill, politeness and good personal relationship
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotExperience at Houghton branch
I have had an excellent experience within the Houghton branch, corresponding with Susan and Carole. Both have been extremely helpful and professional in their conduct. They respond in a very prompt manner to any of my queries. I am very happy to have them assisting me in the purchase of my property.
5/5
TrustpilotLouise and the Blyth team. Thank you.
I've used the team at Blyth branch on more than one occasion in helping sell properties or find new tenants and never felt I've needed to use anyone else to do this for me. Thank you Louise and the rest of the team. x
5/5
TrustpilotExcellent service from Pattinson in…
Excellent service from Pattinson in what was a challenging sale. Regular updates on progress and frequent contact and feedback from solicitors and purchaser. All the team were very friendly and approachable and demonstrated great patience. Also helpful in arranging things outside the normal service to assist in the sale. A big thanks in helping to get this sale over the line.
5/5
TrustpilotWendy Burbridge Pattinsons Sales team Newcastle
Hi , I’d like to thank and review my sales negotiator. Wendy Burbridge recently contacted me to let me know she was fromThe sale progress team . She was friendly very pro active in checking on the status Of my sale of my property . She made several calls to check as I was very disappointed with my solicitor whom I was using for the sale .Wendy managed to speak to the buyers solicitor too and bring together them both into agreement.As you well know the buying and selling of a house is very stressful indeed . But Wendy’s support was well needed and she went above and beyond to try get my sale completed more than my solicitor did . Thanks for your support in a very stressful time Wendy Sharon Stirzaker
4/5
TrustpilotPattinson Staff Helpful
The staff at Pattinson were very helpful, always friendly & polite & I give them 5 stars but my only reason for giving 4 stars is because the sale of our property fell through because of a buyer who for months kept giving mis-information that he was proceeding but in actuality was not. We have now decided to renovate first with a view to renting but again thank you Pattinson staff.
5/5
TrustpilotPattinson estate agents were brilliant…
Pattinson estate agents were brilliant throughout our house purchase process. In particular we dealt with Alison, who was great. She kept us updated throughout and was always really friendly and helpful.Thank you.
5/5
TrustpilotCarly was very professional and…
Carly was very professional and provided a really good service.Extremely polite around the house and seemed very knowledgeable.
5/5
TrustpilotSheila Brannen was wonderful throughout…
Sheila Brannen was wonderful throughout the process of me purchasing my pair of flats. Very efficient, friendly, helpful and always ready to answer any questions. She is happy to help through any inquiries aftersales too.
5/5
TrustpilotExcellent service
from the very first Pattinsons were excellent, very punctual and pro active and my house sold within a day due to the amount of viewings obtained for us. Follow up has been excellent, couldnt be happier
5/5
TrustpilotGreat from start to finish!
The agent, Simon, was a great help and made the whole experience stress-free, which when trying to look for a new home isn't always the case. He made sure to take the time with my mum and myself, making sure the property was right for her and suitable for her needs. He was knowledgeable and always happy to answer calls and questions no matter what. Thank you for such a pleasant experience.
5/5
TrustpilotAmazing customer service
Amazing customer service! Eloise was fantastic in answering all our queries and ensured we had everything ready in time for our move. Highly recommend! ☺️
5/5
TrustpilotGreat company
Great company. Found me a tenant within 1 week of requesting help. Natalie went above and beyond.
1/5
TrustpilotBeen in my new property for nearly 3…
Been in my new property for nearly 3 weeks now, I have asked 4 times via telephone to remove the sold sign, the manner of the staff I spoke to were not bothered in the slightest, totally unprofessional, still stuck with an 8ft Sign 🙄
Hi Darren Crutwell, We are sorry this hasn't been removed yet. Can we ask you to provide more information, like the property address in question and the email address you registered with us. Can you provide this information to socialmeadia@pattinson.co.uk so we can look into this matter further.
5/5
TrustpilotCarly is an excellent agent and always…
Carly is an excellent agent at the Washington branch and always has good deals for investors.
5/5
TrustpilotExceptional Service
Purchased an online auction property. Joe Bennison from the low fell branch kept me updated prior to and on the auction day. His guidance and instructions enabled a successful outcome. I'm super impressed with the overall expertise. knowledge and friendliness of the team (including Drew) which included providing a solicitor. It's ultra rare to receive this professional level of service in the UK.
5/5
TrustpilotAuction Sale of property
I sold my late parents house through Pattinsons Auctions. My main contact was Caitlin. She kept me informed of the process on a regular basis, and any queries I had she was more than happy to help me. I would have no hesitation in recommending Keith Pattinsons
5/5
TrustpilotThe crew at Pattinson estate agents on…
The crew at Pattinson estate agents on the fell were so helpful when my wife and I called in to ask them questions about the areas we were interested in ,They have fantastic local knowledge and were extremely helpful in every action .Helen the manager pointed us in the direction we could take and Jordan Duffy our agent showed us what we asked to see .Nothing was too much trouble and we will definitely be doing future business with them .. a fab little team working very professionally
5/5
TrustpilotPattinson Heaton Branch OUTSTANDING
Pattinson Heaton Branch (NE6) to be precise were marvellous. Hayley in particular alongside the rest of the office diligently dealt with our requests, phonecalls, emails and kept well-updated in regards to our property purchase. They are a great team and will certainly look forward to working with them again God willing the chance opportunes again. Whilst I must confess I did contact and hassle them with bombarding phonecalls to devastating effect; Hayley dealt with me fantastically updating me more than my own lawyers! Thoroughly and genuinely recommended!
5/5
TrustpilotWe dealt with Lyndsey from the Whickam…
We dealt with Lyndsey from the Whickam branch & she kept us up to date every step of the way. She was very professional & are very happy with the service received. Would chose Pattinsons again
5/5
TrustpilotProfessional Service
This is the first time we have had contact with Pattinson's Blyth Branch. Our experience so far is that the whole team are very professional, friendly and helpful in meeting our requirements as customers. Thank you Team Linda and colleagues!
1/5
TrustpilotAvoid at all costs
Avoid at all costs, very high over inflated unjustifiable fees. Scam you into contracts with solicitors fees and still charge you full even not using their solicitors.Mess you about by moving the property to Auctions which will waste your time and reduce the value of the property.
Hi Rakesh, we are sorry to hear you haven't had the experience that we would expect. Can you supply us with some more information so look into this further? Would you mind emailing as much information such as property address and any contact details you would like to share with us to socialmedia@pattinson.co.uk
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