Rowland Homes Ltd Garstang reviews

★★★★★ 5/5

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A quality home & exceptional service

Great before and after sales service. Friendly, helpful, and knowledgeable staff, never pushy, nothing was too much trouble.Build quality and finish is excellent - 10/10. The house is solid, well insulated, and fitted with modern energy saving systems and devices. We are delighted with it and our extended family has been complimentary, to the point of one member considering buying a Rowland home - the most genuine compliment.Three improvements for the architects to consider - every home needs a storage facility, be it only a broom closet, to store the usual housekeeping equipment; the radiator in the kitchen would be better placed on the adjacent toilet wall (to provide space for seating on the long wall); the sink in the en suite bathroom needs to be positioned a few inches closer to the shower door - as it is it is a tight squeeze getting onto the toilet seat (we are not obese!).All in all, we are delighted with our new home and the quality of service we have received. Thanks Andrew (sales and front office) and Tony (site manager! You are both a credit to Rowland Homes.

Clive · 23 October 2023

★★★★★ 5/5

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Richmond point

Sadly my house was delayed by one week. There was no heating or water for two weeks however Sean the assistant site manager could not have been more helpful to rectify these problems without his input this would not have allowed me to continue working. I was also reassured by Andy the site Manager that if I had any further issues these would be resolved. I have to say that due to the professionalism of Andy and Sean I would have no hesitation in recommending Rowland Homes at Richmond Point and indeed have taken brochures to London to recommend to friends and colleagues. A property developer friend was extremely impressed by Richmond point’s build and the customer care

Nicola · 20 October 2023

★★★★★ 5/5

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Happy home owners

Having bought a few new homes over the years from different builders, I can honestly say that the experience we have had from Rowlands has been the best. The quality of the home, and the readiness of the site team to make sure we are comfortable and that everything is perfect has been amazing. Thank you in particular to Shaun, Tony and Mel. You have been amazing.

Nellymay · 3 July 2024

★★★★★ 5/5

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Excellent house

Excellent house, excellent site, excellent support. Shout out to Jordan the sales executive who helped me every step of the way and provided first class customer service. He is wonderful. Any issues that inevitably arise are dealt with quickly & effectively by the site team. Thank you to all at Rowland for a great experience buying one of their stylish homes.

Deborah · 29 September 2024

★★★★★ 5/5

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Jubilee Gardens

We are currently buying a property with Rowland homes in Euxton. Stephen is amazing and the customer service from him has been exceptional. If I have a question or a problem, Stephen has responded promptly and professionally. Overall my experience with Rowland to date has been outstanding and I cannot wait to move in our new home before Christmas.

Iris · 22 September 2024

★★★★★ 5/5

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It was a wonderful experience with…

It was a wonderful experience with Suzan, as she explained everything with a great, pleasant attitude and was always there whenever I needed any information. I am so happy, and I would give her a 5/5 for her service.

Johnson · 25 July 2026

★★★★★ 5/5

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Thank you from Benny & Amy

Couldn’t recommend Stephen at Rowland homes more. Stephen has been so helpful and is a really lovely person to deal with. Stephen has made a stressful and scary process of buying our first home so much less daunting. We reserved our home with Matt in October (he was covering on Stephen’s site). Matt was super easy to work with and explained the process really well. Following our reservation, we then dealt with Stephen for all aspects moving forward. From choices, to regular updates Stephen was always well in the know and had helpful suggestions and insights. No matter whether Stephen already had customers in the Showhome, we never felt like a burden and he always made the time to speak to us about any queries. Our house completed in early February and we got the keys on 24 February 2023. Since moving in, no snag has been too big or too small. All snags were dealt with efficiently and there has been no issue with adding additional minor snags as we live in our home and become familiar with our new setting. Harry and Liam have been great in making sure we had everything we need and that everything was the way we wanted. Stephen has also regularly checked in and made sure we were happy with our home and that we were happy with how snags were being dealt with. Overall, we could not be happier with our experience of Rowland Homes and buying our first home with them. From first impressions to life post moving in, we have had a great experience and are so glad we put our trust in Rowland Homes.

Ben · 29 April 2023

★★★★★ 5/5

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If you need a house find Stephen

We were a First time buyers and we're completely out of picture when we met Stephen from Rowland homes in Sandpiper grange. He was so helpful,so kind and patient with us. He helped us to pass through all the process from early bird to handover the house and everything passed smoothly. We are so happy with our new house. If you need a new home find Stephen and all will be OK. Thank you so much Stephen

Mr · 30 June 2023

★★★★★ 1/5

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I bought my first house through Rowland…

I bought my first house through Rowland homes, what a mistake from the day I moved in I have had nothing but problems. A huge snagging list that included a new bathroom and re tiled during to tiling over the wrong tiles they put in. New carpets, 3 leaks , holes in the walls, holes in the felt broken tiles on the roof sloppy mastic work, garden was a weed filled sloppy muddy mess,windows and doors that do not close and in some cases do not open decorating not done, generaly the whole house was and still is a mess my patio doors have also since broken. I have been living in the house for 12 months now and still have out standing snags to finish after constant nagging to the site foreman been lied to and let down time after time even booking time off work so jobs can be done and not have them turn up to fix the work.shoddy workman ship through out. With none of the extras I had paid for done when I moved in. I have still not managed to decorate 12 months down the line due to work still needing to be done! This is not just the case for me it seems the be the norm after talking to my neighbours that are also waiting on things to be sorted in there homes.My advice is stay clear and buy a reno as you will have just as much work to do in that as your so called new build! If you are buying one pay for someone to check the snags as they hide lots of shoddy work and be prepared for a long wait and to be lied to lots! This is the Rowland homes site in Ulverston.Updated 16/12/22All snags finally completed after dealing with Beth from the customer care team who was a great help and arranged for the final snags to be sorted. Now Looking forward to decorating our home.Thank you Beth.

Joe · 16 December 2022

★★★★★ 5/5

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Stephen at Rowland Homes

We had an exceptional experience working with Stephen as our Home Sales Consultant at Waddicar Rise in Melling . From the very beginning, he made the entire journey feel personal, professional, and genuinely memorable.

Customer · 21 July 2026

★★★★★ 5/5

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We moved in one of the Roland homes new…

We moved in one of the Roland homes new build at their Finch Park development. The process from the initial visit to the sales office to the reservation and final key collection was seamless and smooth. We got support through all the steps facilitated by Kiera. She was absolutely brilliant. The finishing of the house was good except some minor cosmetic snags that were sorted out once it was mentioned to them. I will definitely recommend Roland homes to anyone interested in buying a house.

Yewande · 3 October 2022

★★★★★ 5/5

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5 Star Review

We have been recently purchased and moved in Rowland property in Finchpark.It is perfect. We are happy with the service of Rowland ,especially Kiera ,she has been amazing throughout the whole purchase process from early bird reservation and she always keep us uptodate with every stage and was very professional and knowledgeable when responding to our queries and questions. Kiera has excellent customer service skills and made us feel valued customers. When we had home demonstration Andy ,from site management team explained everything well .After collecting the keys, Simon and Neil ,from site management team came to sort the snags,we have only few snags and they are working on it.We would definitely recommend Rowland homes…

Reji · 30 September 2022

★★★★★ 5/5

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5 Star Experience!

My husband and I purchased a house from Finch Park Development in Mosley Common. Kiera has been amazing throughout the whole purchase process. We were always up to date with the build stage and Kiera was very professional and knowledgeable when responding to our queries and questions. Kiera has excellent customer service skills and she always made us feel valued customers. When we collected our keys and site management took over, all 3 Gents from Site Management Team (Simon, Neil and Andy) were fantastic sorting out the snagging. I will definitely recommend Rowland to my family and friends. 5 stars from us!

Alex · 29 September 2022

★★★★★ 5/5

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Jubilee Gardens customer service…

I’ve recently been exploring shared ownership options and had the pleasure of speaking with a Stephen Speed (I hope I haven’t butchered your name) at Rowland Homes based at Jubilee Gardens in Chorley. He went absolutely above and beyond to support me. Unlike many others I’ve spoken to in across various businesses and housing associations, he took real time and care to guide me through the process, offering advice and ensuring I had everything I needed to move forward.

Daniel · 31 May 2025

★★★★★ 5/5

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So far so good!

I remember the first time we walked into the sales office at the Cottam/Preston site and soon as I spoke to Steve I knew he was the guy we’d do business with.Having been around a few of the sites that day, he applied himself very professionally, mixed with a bit of Wit thrown in to make experience more fun and relaxing. He didn’t pressure us and something worked as I already had my eye on on our dream house.We were in the process of completing the transfer of contracts for our new home in January, but we did have a few hiccups on the way. Our house sale fell through so we had the pressure of selling our house all over again and getting Rowland to give us more time and patience whilst we started from scratch.Due to solicitor issues at both ends we could of easily lost the house.At the latter stage Steve seemed to go out of his way and went above and beyond to reassure us and we felt he was on our side pushing it over the line. He got involved with our technical issues and help to push everything in the right direction. For once we felt more than just a sales pitch and he genuinely made it very personal as could of easily replaced us with another buyer.Overall Rowland seem to put the extra effort in, even Jordan up in Levens view (Ulverston) always made us welcome when we went to view the showroom to our type of house.Hopefully (fingers crossed) we should be moving into our new property in August when building should be complete, and as promised is on schedule.Sandpiper residents.

Steve · 7 June 2022

★★★★★ 5/5

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We purchased our house on the Levens…

We purchased our house on the Levens View estate, we first saw the sign that the estate was being build and contacted the sales executive Jordan, we were unsure which type of house we wanted to buy so visited different sites to have a look, Jordan was a font of information and advice he arranged any visits we needed. We did chose a house and have lived here for 11 months now, Jordan was so enthusiastic and professional, he is a credit to your company. All the people who work at the site are very helpful, we love our house thank you. Lynne & Paul

Lewis · 18 May 2022

★★★★★ 5/5

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Irene & Stanley

Amazing level of service provided by Roland Homes. This relates to the overall process from first contact with Kiera to the handing of the keys to the property. One of the key features that particularly drew our attention was the frequent updates regarding the progress of the work on site. On the day of handing us the keys to the property, Rowland left us a card and a flower; little things like this matter. Obviously, like with any other property, there are always going to be very minor defects following snagging. It is worthwhile saying that Andy has been fantastic with coordinating the repairs. Moreover, he would ask if everything was ok.

Stanley · 1 April 2022

★★★★★ 5/5

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We moved into our new home on Levens…

We moved into our new home on Levens View in August 2021 and we are delighted, yes you have the initial snags like with any new home but the whole process was made very easy from start to finish. Our Sales Office kept us informed every step of the way and nothing was too much bother, Jordan was and still is very helpful and continues to be interested and caring towards his new residents, I often call round for a chat with him which is always nice :)Gary and Sue, Plot 19

Sue · 31 March 2022

★★★★★ 5/5

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Finch Park home owner

We reserved our home at Finch Park in the February of 2021 and moved in early July 2021, we were fortunate in having dealt with Kiera at the sales office throughout the process, her regular communication and updates really helped the process for us and she was never too busy to assist us even after the sale was completed.The home and build quality has also been of a very high quality, there were a few minor cosmetic snags that needed resolving but this was completed in a timely fashion and Andy the site foreman was always on hand to address any issues we had.I’m glad we chose to purchase a Rowland home and from speaking with friends that have bought with other developers they haven’t had things go as smoothly.

Alex · 29 March 2022

★★★★★ 5/5

Trustpilot

Rowland Homes have been amazing

Really happy with Rowland Homes. Bought the Brantwood 2 on the Finch Park estate in Mosley Common. We put down a deposit back in April 2021 and got the keys in January 2021. There were a couple of little bumps in the road in timings due to the fall out from covid but apart from that it was stress free. Kiera in the site office was brilliant, always on the end of the phone if we had any questions. There was a slight delay on the move date that was in relation to supply issues but we were made aware of this with plenty of notice. Since moving in Andy the site foreman and Kiera have both been great, there has been quite a few snagging issues but things are almost finished now.

Brian · 27 March 2022

★★★★★ 5/5

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Rowland Homes Cuerden-place

We are quite happy with our new home. Build quality and aftercare is good. The team on site is good and helpful. Regards Hayati.

Hayati · 16 August 2026

★★★★★ 5/5

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Plot 44- Early Bird.

We have recently opted to ‘early bird’ a plot at sandpiper grange. Stephen was extremely welcoming, knowledgeable and honest with us. We had a couple of meetings where he provided us with all the relevant information and gave us a thorough walk through of the show home. My husband and I were very indecisive and unaware of the process involved with purchasing a new build property. Even though Stephen was busy, we were able to visit the show home on a couple of occasions before making our decision. We greatly appreciate the time Stephen has taken to guide us through the process and answer all of our questions. We are very much looking forward to fully reserving our new Rowland home.

Laura · 8 March 2022

★★★★★ 5/5

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Working with Jordan at Levens View

Working with Jordan and the team at Levens View has been a pleasure! Buying a new home isn't always as straight forward as we'd like it, but Jordan has gone out of his way to ensure that the property was ready in the time scale we needed (as our temporary accommodation was due to expire). We've been here for just over a week and the team at Rowland have frequently checked that everything is as needed. It is worth noting that Jordan has (on many occasions) worked late and on his days off to ensure we were dealt with in a highly professional and customer focused manner.

Lynne · 20 February 2022

★★★★★ 5/5

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Stephen at Sandpiper Grange ⭐️⭐️⭐️⭐️⭐️

I am currently in the process of buying a home on the Sandpiper Grange development and Stephen has been absolutely amazing throughout the whole process! He has made everything so much easier for someone who doesn’t know much about the process of buying a house and has been on hand to answer all my questions (which is a lot!). He’s really honest and genuine and had made the process so far a really enjoyable one! Thanks Stephen! ☺️

Sian · 23 March 2022