Every review we hold for the Garstang office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotReeds Rain Blackpool - poor Customer Service and Liars
Reeds Rains Blackpool provide a shocking service to tenants/potential tenants. I viewed a property on Saturday and emailed after the viewing to say I was interested but needed the remnants of the previous tenant removing (including dirty pillows and shower gel) and some electrical things checking to confirm they all were in satisfactory working order. I expected at least an email to thank me for my interest but nothing so I called and left a message for the negotiator to call me back. No return call so I called again and was told by the other lettings person that the landlord had rejected my interest with no explanation available. The negotiator, Hannah, had left at this point. I left a message for her to call the following day and still no contact. I rang two more times and finally got to speak to her but she though being told no was satisfactory with no explanation. I said she was meant to negotiate with me and the landlord as without a tenant there is no let. I agreed to store the tat in the cellar and asked her to go back to the landlord. We then got cut off and I rang back and her colleague refused to transfer the call! I advised the Hannah was taking my details (again) and was going to speak to the landlord. She then put me on hold without warning and then came back to say that half an hour ago, the landlord had called to say that their friend was taking on the house. I left it here, but my partner called up today to show interest int he property and was told it was still available! So not only is the customer service atrocious, they are liars too! Avoid at all costs.
Miss · 8 March 2023
★★★★★ 1/5
TrustpilotWhat an absolute joke
What an absolute joke they are sold house quick but took 7 months to complete. They always had an excuse . Never there fault When rang up to chase they was just about to do it ? Never kept me upto date . Never rang back when supposed too
Carl · 13 January 2023
Agent replied · 19 June 2024
Hi Carl, sorry to read your review. I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further. Sorry this has been your experience. Kind regards
★★★★★ 5/5
TrustpilotGreat service and professionalism.
It was a great experience dealing with Reeds Rains. I just landed in UK and I struggled a lot in finding a place as per my need, but special call out to Gurdit for his attitude and professionalism to make this deal for me. I dealt with Many agents before when I was here last time but Team Reeds Rains is best in every aspect be it responding to calls, emails and top class service. Thank you Gurdit and Team, much appreciated.
UP · 10 February 2023
★★★★★ 4/5
TrustpilotJennifer goes above and beyond
Jennifer is so helpful. Nothing is too much trouble for her. Very efficientAlways keeping us updated with the property.
Pamela · 4 November 2024
Agent replied · 23 November 2024
We're delighted to hear about your positive experience. It's wonderful to know that you found Jennifer so helpful and efficient. We appreciate your kind words and will share your feedback with her.
★★★★★ 5/5
TrustpilotBest lettings agents in the area - Gosforth
The staff at reeds rains Gosforth couldn't have made our renting experience any easier. From the viewing all the way up until us moving into the property they have been helpful in anyway they could, even down to recommending companies to help us move with us not being from the area. Big shout out to Phil and Kirsty!
Kirsty · 11 July 2024
★★★★★ 5/5
TrustpilotVery helpful and friendly agency with a…
Very helpful and friendly agency with a very good knowledge of Rye.
Gary · 22 May 2026
Agent replied · 31 May 2026
We truly appreciate your kind words about our agency and our knowledge of Rye.
Regards,
Reeds Rains
★★★★★ 5/5
TrustpilotMy Initial Call with Lucy was warm and…
My Initial Call with Lucy was warm and welcoming, she was able to accommodate myself for a viewing soon as due to my work schedule, ever since Lucy has followed up and has been nothing but above and beyond for myself and my wife, she has kept us in the loop from start to finish I would definitely highly recommend anyone to approach Lucy as I am confident that you will receive the highest level of service that we have received I am grateful for the fast and efficient process to renting my home. Once again perfect service from Lucy and the team.
Danielle · 25 January 2023
★★★★★ 5/5
TrustpilotFriendly and approachable team
Friendly and approachable team, kept us fully informed all the way along. Very professional
Sharon · 4 May 2026
Agent replied · 31 May 2026
We're happy to hear our team was friendly and kept you informed. Thank you for your kind words!
Regards,
Reeds Rains
★★★★★ 5/5
TrustpilotExcellent services
Excellent services, e.g. friendly and helpful staff, the responses speed were quick and knowledgeable.
Yi · 4 May 2026
Agent replied · 31 May 2026
We're so glad you enjoyed our friendly, helpful staff and quick, knowledgeable responses. Thank you!
Regards,
Reeds Rains
★★★★★ 1/5
TrustpilotWhy do we still need Estate Agents in 2024?
Apparently this estate agent can only sell houses during THIER opening times. How ridiculous. All they need to do is contact the seller to ask if they are happy to undertake a viewing after work, around 5-6pm. If the seller is not happy with that, fine, I'll respect their wishes and find another property. My wife and I are registered with them and we've already viewed another property where the vendor showed us round. Don't the majority of people who want to buy a house work for a living? I thought estate agents had modernised their practices but Reeds Rains still seem stuck in the 80s.
Zahid · 6 March 2024
Agent replied · 19 June 2024
Hi Zahid,Sorry for your review - we would like to investigate your issue further. You will receive a request for more information from Trustpilot. Regards,Reeds Rains
★★★★★ 2/5
TrustpilotWhen the going got tough, the manager went AWOL
This is in reference to the Rye Branch.All started well with my intended property purchase, but I was to learn I made a big mistake in using their recommended company of conveyancing solicitors.When the latter proved to be simply appalling, the branch manager decided to go AWOL. No attempt was made to retrieve the situation or to contact me.That was the end of the potential sale. So very disappointing.
PeterQS · 17 November 2023
★★★★★ 5/5
TrustpilotGreat experience
Simon and Kurtis made the selling of our home very straightforward. Easy to contact and no question ever too small.
Donna · 3 October 2024
Agent replied · 23 October 2024
We're thrilled to hear about your positive experience! It sounds like Simon and Kurtis provided exceptional service, making the process smooth and stress-free. We appreciate your kind words and are happy to hear you felt comfortable reaching out with any questions.
★★★★★ 5/5
GoogleWe ended up in a really challenging chain, it would not have been possible to resolve all the many moving parts without Mairead from Reeds Rains constantly chasing and prodding. Thank you so much for the hard work. I highly recommend using Reeds Rains.
Matt · 3 August 2025
Agent replied · 25 August 2025
Hello Matt,
We hope you're well.
Thank you for your review. I'm glad that you have been happy with the service received.
I have made Mairead aware of your kind words.
All the best for the future.
Mark
Branch Manager
★★★★★ 1/5
TrustpilotPOOR ESTATE AGENT
We used Reeds Rains selby north yorkshire to sell our bungalow , things were ok ( allthough we had to do all the chasing up on viewings and despite telling the manager not happy with the service or the lack of it nothing changed ) upto selling but once we had a buyer the manager lost all interest , no updates with how things were progressing and not even a thank you once they got paid quite a large sum of money . definitely will never use them again .
David · 16 February 2024
Agent replied · 19 June 2024
Hi David, Thank you for your review, and I'm sorry that this is how you feel. I cannot agree with your comments around lack of feedback for your viewings as we had multiple customers viewings on your property and I can see notes on every viewing where the staff were chasing and collecting and giving feedback to you. I also do not agree with your loss of interest comment either. I, personally, helped negotiate the offer, achieving £14,000 above the asking price as well as running through information, looking at floorplans and discussing the property you wished to purchase (not being sold via Reeds Rains). During the progression of your sale, I had numerous conversations with you, including when your buyers had lost their purchaser, and I understood from the buyers you had exchanged numbers. At the exchange and competition stage we would normally receive all keys and would thank you for being a customer however, with you having exchanged numbers, and agreeing with the buyers you would meet them to hand keys over directly, we were left out of this stage. So I will thank you for being a customer, I'm happy we helped you buy and sell and buy again, I hope you enjoy your new house and hopefully our paths cross again.Regards,Reeds Rains Selby
★★★★★ 1/5
TrustpilotRude
Rude, degrading staff. Not helpful at all very judgmental and cocky. Would never ever like to sell my house or buy a house from them. Andrew was fabulous everyone else just total discussing rude behaviour, no empathy and just rude.
Sarah · 11 August 2023
Agent replied · 19 June 2024
Hi Sarah,Very sorry to read your review. We would like to look into this further so we will be sending you a request for more information that will come directly from Trustpilot.Regards,Reeds Rains
★★★★★ 5/5
TrustpilotDean was very professional and…
Dean was very professional and accommodating, and took the extra mile to fit us in.
Mr · 5 December 2024
Agent replied · 25 December 2024
We're delighted to hear about your positive experience. We appreciate your kind words about Dean's professionalism and willingness to go the extra mile. We strive to provide excellent service, and we're glad that Dean was able to meet your needs.
★★★★★ 1/5
TrustpilotAbsolute rubbish. Do not use Reeds Reins Ossett
Absolute rubbish. I don’t recommend. I’m in the process of selling. It’s been a total frustration & I feel very badly let down by the staff at Reeds Reins Ossett. I have no idea what they are doing for their commission as it’s always me that’s chasing & trying to get things moving, I’m always getting the answer machine & I very rarely get calls back. It would be a very big review if I went into the nitty gritty of the problems due to their lack of effort. Communication is RUBBISH, the worst of any company I have ever dealt with. They didn’t keep on top of our first sale & we lost alot of time because of them. The second sale is on with & again they haven’t done anything. We’re 3 months into a sale that was supposed to take a month & it’s because they don’t chase things up or communicate with you. I complained by email to the manager laying out their negligence with the first sale. One of the members of staff agreed with my comments on the phone but the manager never responded. I rang twice for a response to my email…nothing. I’ve screenshot all the calls & you can see from my call log that they don’t get back to you. I emailed asking for a response to my complaint & it wasn’t barely a response just a couple of lines of nothing. I’m so so frustrated & fed up of doing all the leg work myself. Very disappointed. I was about to pull out of the sale & move somewhere else as I’d had enough & then they finally did something, however since then I’ve had nothing & yet again I’ve had to chase.
Victoria · 9 February 2024
Agent replied · 19 June 2024
Hi Victoria,Sorry to read your review. Your feedback is extremely important to us. We want to look into this matter further, we will send you a request for more information directly via Trustpilot.Regards,Reeds Rains
★★★★★ 5/5
TrustpilotSold my house with reeds rains i’ve had…good experience
Sold my house with reeds rains i’ve had a bad experience with Reeds Rains in the past so was sceptical about using them again until I met Mel, the manager very professional and warm person when my sale fell through she personally took charge and got us back on track with another buyer we lost no time and soon had a sale
John · 10 December 2025
★★★★★ 1/5
TrustpilotTerrible service
the service at Reed rain Durham, Darlington and Leeds is an absolute sxxtshow. there's no communication and the landlord isn't kept in the loop with anything. all the staff dealing with our property are totally incompetent and useless. they pass you on to other staff as they aren't capable of sorting out the job. Happy to take your money but provide no service. go to another estate agent 🙂
Amy · 10 October 2023
★★★★★ 5/5
TrustpilotSold in a month
House was on the market just over a month, we were kept informed every step of the way
Ms · 10 October 2024
Agent replied · 23 October 2024
Thank you for sharing! We're glad the process went smoothly, and it's great to hear you felt well informed throughout. Congratulations on the quick sale!
★★★★★ 1/5
TrustpilotVery cumbersome process
This was cumbersome and unnecessary made a very difficult process. I was a guarantor. Then I needed a reference from my employer. I have to submit taxes. Totally crazy. I have no idea how this people can even rent one house. If I wasn’t doing it for my loved one I would totally go somewhere else. They need to tone it down. Pure nonsense. Scary stuff
Fadeke · 6 October 2024
Agent replied · 23 October 2024
Hi Fadeke,We understand your frustration with the process. We appreciate you bringing this to our attention and will share your feedback with the appropriate team. We are always striving to improve our processes and make them more user-friendly.RegardsReeds Rains
★★★★★ 1/5
TrustpilotAdvised terribly
Advised terribly, advise was made for the benefit of Reeds Rains and not myself.Communication lacking.Pulled out at a cost to me.I can only tell you my experience and that is they don't care about the customer.The person advising me thought because i had to pay a fee to pull out, i would be reluctant to do it. There is no chance I would let them sell my house after all this. And on that, i have spoken to someone else who said they were trying to sell a house for nearly a year without success using Reed Rains, they went elsewhere and it sold after a week.You live and learn...
Customer · 25 October 2022
★★★★★ 5/5
TrustpilotThe entire team at Crossgates were…
The entire team at Crossgates were brilliant, especially James Walker- lettings manager. James went above and beyond to help us to find a property to let when the landlord of our previous property decided to sell. He's been an absolute star, this is the 2nd property that we have rented from Reeds Rain and James has overseen both lets and managed both tenancy's. Thank you so much to the team and a massive thank you to James for all his help. Cheers mate, Dave and Wendy.
Dave · 23 October 2022
★★★★★ 5/5
TrustpilotProfessional service from all staff in…
Professional service from all staff in the sale of the property
Jayne · 8 May 2026
Agent replied · 31 May 2026
We're happy to hear our team provided professional service. Thank you!
Regards,
Reeds Rains
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