Trusted Agent profile · Garstang
★★★★★
2,019 reviews across 3 platforms
2 High Street, Garstang, PR3 1FA
Part of Reeds Rains Favsco 23, see every office.
Reeds's office in Garstang, at 2 High Street, is rated 3.7 out of 5 across 2,019 reviews on three platforms, including 79 Google reviews rated 4.9.
79
Reviews on Google
This office
1
Reviews on Facebook
This office
1,939
Reviews on Trustpilot
Business-wide
Every review we hold for the Garstang office, from every platform, shown as written. First names only.
5/5
TrustpilotVery responsive
Very responsive, clear and well organised appointments for viewings.
We're truly happy to hear that our viewing appointments were clear, well-organized, and responsive to your needs. We appreciate your positive feedback. Regards, Reeds Rains
5/5
Trustpilot4 Willow Grove
We had an outstanding experience with Reed Rains. From our initial consultation, Simon took the time to understand our needs and priorities, making us feel heard and valued. The flow of information was exceptional; we received prompt emails, helpful phone calls, and the online portal provided up-to-date information on viewings and offers. We especially appreciated the regular updates and feedback after each viewing. Kurtis's expert negotiation skills and market knowledge resulted in us achieving our asking price, exceeding our expectations. He is an absolute delight to deal with and a credit to your company, professional, courteous, and friendly throughout the entire process.
We are thrilled to hear about your positive experience with our team. It's wonderful to know that Simon and Kurtis were able to provide you with the exceptional service you deserve. We are proud to have such talented individuals representing our company. Thank you for sharing your feedback; it motivates us to continue providing the highest level of service to all our clients.
5/5
TrustpilotThank you all for all your hard work…
Thank you all for all your hard work you are an amazing team
We are so happy to hear such kind words about our team's hard work. Thank you for your wonderful feedback! Regards, Reeds Rains
5/5
TrustpilotFantastic communication
Excellent from start to finish and great to work with.
We're so glad to hear you had such a positive experience working with us from beginning to end. Thank you for your wonderful feedback! Regards, Reeds Rains
1/5
TrustpilotIf I could give 0 stars I would.
If I could give 0 stars I would.Absolutely appalling company. I will never recommend them to anyone, in fact I advised my friends against renting or purchasing a property with them to the point that their “dream house” is now in the process of been purchased through a much better company. The communication in Reeds Rains is laughable, their lack of communication is really what annoys me. I was renting a property, due to circumstances out of my control I had to leave the property. The terminations team for Reeds Rains. SHOCKINGLY BAD. It’s over 2 months later and I’m still waiting for my deposit back. I was told it would take 10 days. I’m constantly chasing them for the return of my deposit, email after email. Call after call. Nothing. I hear nothing from them majority of the time. The repairs I asked for were still not done by the time I left the property. They are horrific company. I’ve never had a worse service. I might be young but I know my rights as a tenant, a humans and the way they treat me was not right. I’m disgusted. They’ve caused damaged to my mental health, the stress this whole situation has caused me is endless. At one point it cause me to have fear that I could lose my job due to it causing me so many issues. Reeds Rains, if I could I’d stop you trading. No one deserves to be put through what I have nor should someone have to deal with a business like you.
Hello Jennifer - We are very sorry to hear about your situation. If you could tell me which branch you have been dealing with, I would like to help resolve this issue as quickly as possible.Kind regards,Reeds Rains
5/5
TrustpilotKeep up the good work
They know their job and are reasonably priced
We're happy to hear that our team's expertise and pricing met your expectations. We appreciate your kind words. Regards, Reeds Rains
5/5
TrustpilotThanks for excellent service and…
Thanks for excellent service and support that i have received though out the process of buying the property that i really like. Thanks for professionalism and making this experience nice and smooth.The whole team were very friendly approachable easy to talk to and helpful.Special thanks to Gemma, Bin and Daniel you guys are amazing. You made my experience of buying the property easy nice and smooth. Your work is Really appreciated by me and my family. Thank you once again.Regards K.D.Tamin
Hi Khaga - Thank you for taking the time to write such a positive review, we will be sure to pass on your kind words to the team.Many thanks,Reeds Rains
1/5
TrustpilotExtremely Disappointing and Stressful…
Extremely Disappointing and Stressful ExperienceI had the worst experience with Reeds and Rains. The property was listed on the market for £850 per month, but we agreed on a rent amount of £800. I paid the advance rent of £800 to Reeds and Rains, and I was instructed to pay the security deposit directly to the landlord. All parties signed the tenancy agreement at the agreed amount of £800.We moved into the property with all our belongings, but just two days later, Reeds and Rains contacted us, demanding that we re-sign the contract for £850. They have repeatedly threatened me and my wife, saying that if we do not sign the contract at the higher amount, we would have to leave the property. This has caused tremendous stress for myself and my family.With over 150 years of experience in the UK market, I never expected such unprofessional behavior from Reeds and Rains. I am extremely disappointed and would not recommend this estate agent to anyone.
Hi Melvin,Thank you for your review - we would like to investigate this further for you. You will receive a request for more information directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotExcellent support and service
Excellent support and service, would strongly recommend
We are so happy to hear you had such a positive experience with our support and service. We truly appreciate your recommendation. Regards, Reeds Rains
1/5
TrustpilotNot had a great experience with this…
Not had a great experience with this estate agents, i understand that they are not allowed to tell you that the house is a repossession but the house i purchased had a garage that the estate agent didnt tell me about even though there were garage keys on the bunch of keys they had, that then cost double the amount of solicitors fees. After i put an offer in on the house and i had got a mortgage for it i got a sales memorandum through with all the information on stating that it had 28 days to complete which i was never previously told, buying a house is a huge process and not being told certain things and left in the dark about things is really not professional or great for the buyer so i wouldn't recommend Reeds Rains to anyone or use them again myself. I have also later found out that although the ad for the house sale said Council Tax Band B it is actually a C so, these should not happen as its all extra cash for the purchaser
Hi Kelly,We understand your frustration with the experience you had. It's important to us that our clients feel informed and supported throughout the home buying process. We'll like to investigate this further for you but will require more details. You will receive a request directly from Trustpilot.Regards,Reeds Rains
1/5
TrustpilotDisappointing and Frustrating Experience with Reed Rain Plaistow
I recently had a very unsatisfactory experience with Reed Rain Plaistow while attempting to purchase a property. The process was fraught with miscommunications and a lack of professionalism that ultimately led to a great deal of frustration.Initially, when I contacted the agency, I was asked to provide all my personal information and proof of funds. I informed them that my husband would be viewing the property on our behalf, and was advised to have him call directly. However, when he did call, he was told he couldn’t view the property without my details, despite me having already provided them. This initial mix-up should have been a warning sign of the confusion that was to follow.On the day of the viewing, my husband's appointment was nearly disrupted by a last-minute call to change the time, which was impossible for us due to his work commitments. During the viewing, the agent Greg was uncommunicative and only responded when I directly questioned via video call, despite my husband being present with him. My real disappointment began during the offer process over the Christmas period. After placing an offer, I received an out-of-office reply from Dea and was instructed to email the main branch. Despite doing so, I received no acknowledgment or update, leading to uncertainty and the need for further follow-ups. I telephoned and spoke to Greg, who sounded like I was a bother for calling to ask if my offer had been received. Once Dea returned, there was some back-and-forth over the offer, and I submitted the figure she suggested, which was eventually declined. I even increased my offer significantly above the asking price, only to be informed later that day that another offer had been accepted. Surely an estate agent would give an option to increase to give the seller the best price. I have since read other reviews on another platform that they have done this to other buyers through this office. The entire process felt underhanded, leading me to believe that there was a preferred buyer from the start. The lack of transparency and poor communication have left me feeling that Reed Rain Plaistow is not only unprofessional but also dishonest. This experience has been a complete waste of my time and has significantly impacted my view of their business practices.
2/5
TrustpilotVery very painful renting experience so…
Very very painful renting experience so far and still not moved. There's always something else that needs to be done. They never call back when they promise to. They withhold important information. I just don't trust them anymore. Not even sure I can ever move my family into their new home. Now looking elsewhere. My stress levels are sky high due to Reeds Rains.After the reply from Stuart: thank you, thank you. This is the first time in 4 weeks of pain and frustration that someone has actually said SORRY! Such a simple word with so much meaning. You guys are experts with your processes, but to the detriment of the human element. Your customers are all human. Don't ever forget that !I haven't received a sorry from the agent yet for not returning calls and lying, and withholding information though but this is a good start. Thank you Stuart.
Hi Paul,Sorry you're unhappy with the time it's taken, but we do need to make sure everything is properly processed at the beginning of the tenancy to try and prevent difficulties further down the line.In this case, we received two tenant applications on the same day and the landlord took a few days to decide which to proceed with. You had a change of employment during the reference checks and, unfortunately, this meant we needed a little more time to conduct our tenant checks.We have now fixed the move-in day, and contacted you to confirm this.Stuart
3/5
TrustpilotGood staff, but poor external partners
The Reed Rains staff are professional and helpful.They do have a problem with the company they are partnered with to do identity checks, Landmark. From the payment link not working properly, I couldn't view the privacy policy and access the payment screen, to receiving payment reminders every day (six and counting) even after they sent me a receipt for my payment. The Landmark help line didn't reply to my query and Reed Rains staff responded but didn't make a difference.As is often the case good frontline staff are let down by poor IT or partners
Hi Michael,We appreciate your feedback and understand your frustration with the issues you encountered with Landmark. We value your business and strive to provide a seamless experience. We will certainly share your feedback with our partners at Landmark to address the concerns you raised. We are committed to working with our partners to ensure a smooth and efficient process for our clients.Regards,Reeds Rains
5/5
TrustpilotBrilliant service from Reeds Rains…
Brilliant service from Reeds Rains Selby. All staff really helpful and had a good understanding of what I was looking for in my next home.
We are so pleased to hear about your positive experience with our team. Thank you for your kind words! Regards, Reeds Rains
1/5
TrustpilotThe worst customer service ever
The worst customer service ever. I rented my home out through them, they allowed pets in my home after I had specifically told them no pets. They let one tenant sub let a room, and did nothing about it. They let a tenant move her boyfriend in, 3 years down the line I'm still getting letters from bailiffs and debt collection agencies. They have been no help whats so ever getting it rectified. Calls were never returned. The photos they took when tenant moved out, where inadequate for the company dealing with my claim against the bond. Even though I paid for them to fully manage the property when ever there was a problem they could never find a contractor I had to find my own. Stay well clear
I'm sorry you've been unhappy with our service. Please contact our Customer Relations Department so we can investigate this as a formal complaint. You can do so by emailing rrcustomerrelations@reedsrains.co.uk.To see our full complaint process, please visit https://www.reedsrains.co.uk/contact-us/lettings-complaint-branchReeds Rains
1/5
TrustpilotAppalling service
Would not recommend this company at all. Very rude staff at Crossgates branch. Booked an appointment for a valuation of my home for today on Tuesday/Wednesday. They rang to confirm yesterday and then received a phone call this morning saying they have to cancel without giving a reason so he spoken to Claire the manager who then rung us and said she doesn’t cover LS16 and that it would take 45minutes from crossgates to cookridge! I know for a fact it doesn’t take that long. There was no apology, there was very poor customer service and the comment we received was ‘I am not willing to argue about this’ when we didn’t even receive an apology !
Hi Abigail, I'm sorry this was your experience. It is true that our agents only cover certain postcodes, and will not be able to give a valuation in a postcode which is out of area. You should have been informed of this when you originally booked your valuation and we apologise that this was not the case, clearly as a result of a breakdown of communication between our teams. I also apologise that you feel our agent was rude on the phone. Reeds Rains
1/5
TrustpilotCertainly NOT worthy of an 'Estate…
Certainly NOT worthy of an 'Estate Agent service'! With all the New and upcoming, Far CHEAPER estate agents on-line like 'Purple Bricks', 'YOPA', 'Tepilo', 'Doorsteps', etc, etc one would of thought Reeds Rains would provide a Far better, indeed Far CHEAPER service than what happened to us!? Reeds Rains 'Customer Relations Manager' Ignored the whole complaint Below :- 1. They totally ignored their then employee “J” first visit with us, his appalling discriminatory behaviour towards our beliefs etc, etc. They readily dismissed this as entirely irrelevant!2. We did NOT say ‘There was not a Vat element to this fee’ We said “J” and others said the Total at the end would be Only £1,700 and No more! This was the Agreement.3. This is the First Time We had seen this Document Reeds Rains say had a part to play in my sale!4. We also phoned Reeds Rains as suggested by your employee “J” to Clarify this with management etc at Reeds Rains. They clarified the Total amount would be asked to pay would be £1,700. and No More!5. They chose to ignore the fact that Reeds Rains Asked us to conduct the viewings ourselves stating because “No one is in the office twas available for the viewing!” We felt Literally pressurized into it! We had to sell our Property to prospective buyers and indeed We alone showed the Property to all who came around even the buyer. No one at Reeds Rains conducted the viewings and even with the buyer Reeds Rains Never told us the viewing was to take place with the buyer. We were kept entirely in the dark even when they turned up on our door step unannounced!This is Not the service anyone should expect is it not?6. Reeds Rains ignored the fact that the Floor plan made by Reeds Rains was entirely Wrong and we had to take considerable time redrawing it to how it should of been.7. We were forced to take the pictures because your staff put the old pictures up the pictures when I purchased this property years go when we purchased the property before we renovated it. Reeds Rains used some of the old pictures! In Their response to our complaints they conveniently chose to ignore these facts.Our Case is with the Property Ombudsman because Reeds Rains chooses to ignore our complaints but still demand money for their far from professional service!******In Reeds Rains response they say, we say honestly *****:1. While Reeds Rains use the convenient excuse that the offending ‘Employee no longer works at Reeds Rains’ his behavior was appalling and one that simply should not be brushed under the carpet and ignored with regards to our complaint! The Impact was felt and it proved extremely upsetting!So there you have it a company who readily dismisses the abuse just because ‘This employee no longer works at Reeds Rains’ !2. There was No ‘Confusion’ between us! In Good faith a “Total of £1,700!” was clarified which Means “£1.700!” in the real would clearly not Reeds Rains world.When I purchased a Car the Price I was told all in, the total amount was what I paid not £340 More like with Reeds Rains!As for the middle document they say appears ‘proving at etc £340’ ? We had never seen this alleged document or signed our name on it! 3.. ' when one of the viewings was booked by our central call centre.' That was the integral Viewing where the eventual buyer turned up without any notice, and unaware of them coming I almost did not open the door! As We stated at almost all times any viewings We were told would we do the viewing from the office at Reeds Rains, because of some excuse Reeds Rains couldn't! In Actual Fact WE sold our property with Reeds Rains They at Reeds Rains were to busy to conduct the viewings! 4. Floor plan was ready to be posted on -line already as were the Old out of hate pictures BOTH wrong!We thankfully spotted them and had to painstakingly redraw them and retake the pictures! Again We did the work of Reeds Rains and We sold our Home Not Reeds Rains!
We apologise that you have been left unhappy with your experience. We are investigating your complaint through our formal complaints procedure and you will soon receive our final viewpoint. However we’re happy to briefly respond here.We train all our staff to behave with professionalism and good customer service. That said, as the member of staff you refer to above is no longer employed by Reeds Rains it is difficult for us to get absolute clarity on the conduct during the first appointment, or regarding the photographs used.We apologise if there was any confusion around the fee, but we have on record our Estate Agency Agreement, signed by you, stating that the fee would be £1,700 + VAT.We understood that you were happy to conduct your own viewings. We apologise that there was miscommunication when one of the viewings was booked by our central call centre. However we’re glad that this viewing went ahead as it would prove to be the eventual buyer who completed the property purchase. As is our normal process, we shared the floorplan with you before we commenced the marketing of the property. We gratefully accepted your amends and were happy to implement these before marketing the property.Brad Ogden, Regional Operations Director, Reeds Rains
5/5
GoogleThe team at Reeds Rains Garstang, are highly recommended. On the initial valuation, Mark made us feel confident in their hands, and Sarah got us answers when needed. An excellent team all round.
Hello Sharon, Thank you for your lovely review. I'm so glad we could be of assistance and that you were happy with the service received. Kind Regards Mark Branch Manager
5/5
TrustpilotGreat feedback
Great communication with the Holderness Road, Hull branch in particular Amelia. The team as a whole were excellent and provided me with regular reports and feed back from viewings.
Thank you for your kind words. We are delighted to hear that you had a positive experience with our team, especially Amelia. We strive to provide excellent customer service and appreciate your feedback.
5/5
TrustpilotI have both bought and sold through…
I have both bought and sold through Reads Rain Colne. Delena and Fiona were excellent in the communication department. Extremely friendly with it as well. Would recommend.
1/5
TrustpilotUnprofessional Amateur Standards
My family, booked time off and flew from London to view a rental property in Shotley Bridge with an appointment booked with these agents for this morning. Having arrived yesterday they phoned the agent to confirm the appointment only to be told that the agents had already accepted another client for rental and taken a deposit. Reed’s Rains didn’t communicate this to my family prior to them leaving London - indeed no effort was made to contact them - no answerphone message - nothing. As a result the family have incurred the cost of flights and accommodation in addition to the disappointment. These agents have made no offer to compensate my family and fobbed them off with a “sorry” I therefore suggest that if you are either a buyer or a seller, that you spread this experience to others as an example of Reed’s Raine’s standards in dealing with clients whether they are buyers or sellers. You may also wish to further consider whether to use them or not! Addendum Having had a response as seen here from Reed Rains, I responded giving my telephone number a week ago, and I am still waiting! It’s the same issue as the original complaint - lack of communication, no call, no answer phone message. Their consistent poor performance should be a worry to any potential customer! Be advised.
Hi Nic,Sorry this has been your experience with Reeds Rains. We would like to investigate this further, you will receive a request for more information directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotGreat outcome
Everyone gave useful information and kept us fully informed at all times, always friendly and helpful and encouraged us to ring if we needed any information really can’t thank all enough for a great outcome
1/5
TrustpilotStolen money from me
Stolen money from me. Use this firm for letting of a property and they use the tenants deposit to protect there own cost. Not mine. Deductions made from my deposit without my authority. Also done exactly the same to a friend who they also let out there property. The property was turned in to drugs factory and scumbags withheld money which they had no rights to. I will never use them again.
Hi Karl,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotGreat service
Great service, always happy to help and very knowledgeable, Lesley is a dream to deal with makes it all seem very easy. Definitely will deal with again.Thanks
We are thrilled to hear about your positive experience. We appreciate your kind words about Lesley's service. We strive to provide exceptional customer service and are delighted to know that Lesley made your experience easy and enjoyable.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
