Every review we hold for the Garstang office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleTaylor was so helpful, excellent customer care, nos her stuff, friendly, a breath of fresh air.
Patricia · 31 July 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased our Fulwood team were able to provide you with a great service. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported with our full service offering.
If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleWe had great help in selling our house with Farrell Heyworth recently . We had made offer on another property when a potential buyer of our property pulled out midway through the purchase. While we were stressed and thinking about what to do next , Farrell Heyworth miraculously managed to secure us a new buyer in no time . Thank you Farrell and HeyworthPositiveProfessionalism
Stanley · 22 June 2021
Agent replied · 21 June 2024
Thank you for taking the time to leave feedback. I am so pleased that our Preston team were able to help you to achieve a fantastic result in the sale of your home in difficult circumstances.
If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI just wanted to say a MASSIVE Thank you to the AMZING Jonathan and Mandy for sealing me the deal and getting me my lovely new house! They have both helped me and my son start the new life we wanted. They are an absolute credit and I honestly can’t thank them enough for all their help!!! THANK YOU THANK YOU THANK YOU! XXXX
Sarah · 28 May 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Jonathan, Mandy and our Fulwood team were able to help you find your new home and were able to give you the professional advice you needed.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
Wishing you all the best in your new home!
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleTaylor was amazing from start to completion -PositiveResponsiveness, Professionalism
Holly · 22 June 2022
Agent replied · 21 June 2024
Thank you for taking the time to leave feedback. I am so pleased that Taylor and our Preston team were able to provide you with a friendly and professional and service. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleThank you for your wonderful service. Polite, efficient and professional valuation. Very thorough and I would highly recommend David Heap
Judith · 25 March 2020
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleJonathan was very helpful and fast to respond would recommend
Danni · 14 March 2022
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Jonathan and our Preston team were able to help you.
If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleGreat service from the whole team in Southport. Amanda was really helpful with my search for a property. Although I couldn't secure the property I viewed with them, they kept in touch offering help and advice and other properties to view. Really approachable, knowledgable and professional wouldn't hesitate to recommend.
Sharon · 14 March 2020
★★★★★ 5/5
GoogleFrom start to finish Chris and his team have worked extreme hard to help us complete our sale
Aileen · 14 March 2020
Agent replied
Thank you for taking the time to leave feedback. I am so pleased our Preston team were able to provide you with a friendly and professional and service during the sale of your property. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
All the best,
Chris Heyworth, Director
★★★★★ 1/5
GoogleFrom the day I went with this company I did not want a for sale sign putting up ,but one appeared.when the contract was signed in Feb last year I have only had 2viewings since , I understand that the contrictions are due to covid but I feel I have been very let down by this company to say the least.NegativeResponsiveness
Craig · 22 June 2021
Agent replied · 21 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review, customer service is extremely important to us.
I understand you have recently spoken with the branch, and following some work by yourself inside the property, we have now had the opportunity to re-take photographs. This seems to have had a really positive impact on interest in the property and that this is now reflected in increased interest.
Our team will continue to keep you informed about the sales process but if there you need any additional support the team would be pleased to hear from you.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleWe had a fantastic experience with Farrell Heyworth, very helpful and knowledgeable staff, particularly Mandy with whom we dealt with on several occasions ,all very polite and respectful including Liam,we would definitely deal with this estate agent again,an excellent personal service makes all the difference.
Thankyou.
D · 14 March 2021
★★★★★ 5/5
GoogleVery efficient handling of finding a new tenant to move in with no break in tenancy.
Adam · 5 December 2024
Agent replied · 9 December 2024
Thank you for your kind review! We’re delighted to hear that the transition to your new tenant was handled efficiently. At Farrell Heyworth, we strive to ensure smooth and seamless experiences for both landlords and tenants.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleGreat communication and service and thank you Taylor for explaining the process thoroughly
Susan · 25 February 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Taylor and our Fulwood team were able to provide you with a friendly and professional and service. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleIt was a pleasure dealing with Katie , she is very professional and has a great knowledge of the property market.
Would certainly recommend anyone for her services .
Guido · 22 April 2024
Agent replied · 21 June 2024
Thank you for your kind words about Katie! We're delighted to hear that you had a positive experience working with her. It's wonderful to know that her professionalism and expertise in the property market made a difference for you. We appreciate your recommendation and are grateful for the opportunity to assist you. If you ever need any further assistance or have any questions, please feel free to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth
★★★★★ 5/5
GoogleAnil Parmar mortgage advisor was excellent from start to finish! He was very professional but also friendly, honest and compassionate. He was contactable any time of day / day of the week and went above and beyond to ensure a fantastic service delivery. I would highly recommend his services.PositiveResponsiveness, Quality, Professionalism, Value
Laura · 22 June 2022
Agent replied · 21 June 2024
Thank you for taking the time to leave a review of our mortgage adviser, Anil. I know that Anil always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins - Director
★★★★★ 5/5
GoogleThe service has been brilliant. The Mortgage Advice Bureau representative Robbie Marshall provided mortgage advice and sorted out a mortgage offer for me extremely quickly and efficiently. This helped put me in a great position to make an offer on my first house which was accepted. He has guided me through the process and has provided regular updates on progress. Would definitely recommend his services!
Kerr · 13 July 2019
Agent replied
I am delighted to hear that you've received such fantastic professional service from our mortgage adviser Robbie, especially as you are taking your first step on the property ladder!
Our mortgage advice team are here for much more than just finding you a great mortgage deal. If you need any further help and support please don't hesitate to get in touch.
Wishing you all the best,
Chris Heyworth - Director
★★★★★ 5/5
GoogleChris and the team are great, always helpful and keep me informed. Would highly recommend.
C · 14 March 2020
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best.
Kind regards,
Chris Heyworth, Director
★★★★★ 5/5
GoogleKatie in Lettings - asset to Farrell Heyworth. She's always proactive with my property and makes sure I'm kept up to date. Definitely recommend this agent!!
Jon · 22 May 2024
Agent replied · 21 June 2024
Thank you for your positive feedback about Katie in Lettings! We're thrilled to hear that she's been proactive and attentive to your property needs, ensuring you're kept informed every step of the way. It's great to know that she's made such a positive impression on you and that you would recommend her services. If you have any further questions or need assistance in the future, please feel free to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth
★★★★★ 5/5
GoogleVery nice place.. Thomas was very heplful and explaned everything I need to know.
Martin · 14 March 2020
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. I will pass your kind words on to the team, who will be delighted.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleI had a few questions I needed answering and the team was very quick to respond, Liam Taylor got back to me and was very helpful! Couldn’t recommend enough!!
Lucy · 7 March 2024
Agent replied · 21 March 2024
We're delighted to hear that Liam Taylor and our team were able to promptly address your questions and provide helpful assistance. Thank you for recommending us! If you have any further inquiries or need assistance in the future, please don't hesitate to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth
★★★★★ 5/5
GoogleStaff were highly professional, attentive and went far out of their way to make things happen efficiently. I recommend highly.
Val · 10 August 2024
Agent replied · 24 August 2024
Thank you for your kind words. We're thrilled to hear that our staff's professionalism and attentiveness made a positive impact, and that they went above and beyond to ensure everything ran smoothly. Your recommendation means a lot to us. Please don't hesitate to reach out if you need anything in the future.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleBoth Nicola and Richard have been amazing and very responsive. Kept up to date and informed of progress and had a number of viewings and a cash offer within a week of the property going on the market. Cannot speak highly enough of the professionalism & exemplary customer service from the outset, highly recommendedPositiveResponsiveness, Professionalism
Jas · 22 June 2021
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that we have lived up to our recommendation.
It sounds like the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 4/5
GoogleChris, Natalie and Blake worked with us to sell our house. We are very pleased with the service the Farrell and Heyworth team provided. They were friendly, positive and kept us well informed at all times. They worked hard to secure our sale and we have an end result that exceeded our expectations.PositiveQuality, Professionalism, Value
Helen · 22 June 2021
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from the start of your sale by Chris, Natalie, Blake and our Fulwood team.
It sounds like the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
GoogleDisgraceful service. Very disappointed. Been sat on the phone for about 2 hours listening to an annoying automated message constantly going from number 5 in the queue to number 1 and being sat at number 1 for over 45 minutes. I feel sorry for anyone trying to sell their house with this estate agent. Not happy at all!!!
Georgina · 16 July 2020
Agent replied
Thank you for taking the time to leave feedback. We're sorry to hear you've had trouble getting in touch with our team. They are working through all of our messages and getting back in touch regarding enquiries as soon as possible. We are reopening our branch services through seven area branches, staffed by members of the FH team and supported by home working members of the team.
We ask at this time for your patience as we do this and adapt and introduce work arounds to our normal exceptional customer service so as to adhere to the safety guidelines.
We would still like to assist you to find the right property in Fulwood and our team would be delighted to hear from you.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI would like to thank Russell for his fantastic service, my home was rented to a wonderful tenant in a reasonable time. His property management team are now taking care of my property and are completely on the ball. What a nice change!
Star37 · 14 March 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.