Every review we hold for the Garstang office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleKatie ward and the team a Farrell heyworth were amazing. They were very helpful throughout the renting of my property. Katie ward was always available for help, and acted as an excellent liaison . Their service is much appreciated and I would definitely recommend them to anyone renting their property.
Roy · 2 December 2023
Agent replied · 30 December 2023
Thank you for your kind words! We're delighted to hear that Katie Ward and the team at Farrell Heyworth provided you with amazing service and were helpful throughout the renting process of your property. We appreciate your recommendation. If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleChris is exceptionally professional and responding. I would give it 5 stars
Muhammad · 12 February 2023
Agent replied
Thank you for your glowing review of our Preston branch manager Chris! We are so glad to hear that you found him to be exceptionally professional and responsive. A 5-star rating is a testament to his hard work and commitment to delivering exceptional customer service. We appreciate your positive feedback and are grateful for the opportunity to serve you. Thank you for choosing us and we hope to have the opportunity to assist you again in the future.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleEveryone I have spoken to, especially Taylor who has been my point of contact, has been prompt, efficient, friendly and professional at all times.
Beth · 24 June 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased our Fulwood team were able to provide you with a great service. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported with our full service offering.
If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleA big thank you to Anil Palmer for his great service, friendly, straightforward and an efficient all round experience.
Claire · 14 March 2022
Agent replied
Thank you for taking the time to leave a review of our mortgage adviser, Anil. I know that Anil always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins - Director
★★★★★ 5/5
GoogleBrilliant estate agents. Have been so helpful with the selling of a much loved home. Keeping me informed at every stage. Chris in particular has been amazing, even to the extent of running me around in his car! The whole team are friendly, informed and make you feel welcome at the office. They have all made the difficult process of selling a house a little easier. Would definitely recommend them if you are selling your home.
Eleanor · 14 March 2020
Agent replied
Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that our proactive Preston team have achieved such a fantastic outcome during the sale of your property.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleA sale agreed today. Thank you Taylor and the Team for all your hard work and support with the sale.
Margaret · 25 December 2021
Agent replied · 24 December 2024
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins, Director
★★★★★ 1/5
GoogleI have never encountered service as relaxed as that offered by the Lettings division of Farrell Hayworth (FH). I rarely leave reviews online but was so disappointed by the time FH took dealing with my tenancy application that I wish to warn others who may need an application dealt with quickly: I paid an £150 fee for a reference check on the 15th August, and only now just signed a tenancy agreement to begin the 9th November (nearly 3 months). It took 2 weeks for FH to even send me the application form. Over the course of the tenancy application I had to call them on average 2-3 times a week for updates. They were very polite on the phone (would love to share a pint with Stuart), but they lack any sense of urgency and rarely call back on request (perhaps a fifth of my calls were returned). Please note that their agency fee is non-refundable.
Ben · 15 March 2017
Agent replied
Dear Mr Merivale,
Thanks for getting in touch with your concerns. We are keen to hear all feedback from our clients and actively consider it when planning changes to our customer service policy.
All applications are dealt with by our lettings department as expediently as possible. Occasionally applications take longer than expected due to delays regarding third parties which are beyond our control.
Communication with our clients is very important to us. Our lettings team are constantly working hard behind the scenes to ensure all matters are dealt with as quickly as possible and are in contact with clients as and when they have information to share.
Our lettings team at Preston would be more than happy to discuss your concerns further. Please feel free to contact them on 01772 888012.
Kind regards,
Laura@FarrellHeyworth
★★★★★ 5/5
GoogleFantastic support from the start and specifically Shelley has been amazing, everything goes really quick and so friendly, the service would be highly recommended.
Ben · 21 February 2021
Agent replied
Thank you for taking the time to leave feedback. I'm delighted that Shelley and the fulwood team were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best.
Kind regards,
Jeremy Collins, Director
★★★★★ 1/5
GoogleHad appointment to view a property. Agent did not turn up. Contacted agent, they said I could no longer view the property as a financially qualified offer was made. Not accepted by the vendor as vendor was out of country, offer was simply made.
Katrina Chinn can be VERY rude on the phone and needs to work on her telephone manner.
I'm quick to give credit when its due. For me to leave a negative review, you really have to push my buttons. This is exactly what they have done.
Ibby · 30 July 2016
Agent replied
We're sorry that you were unhappy with the service you received from our Fulwood branch. After further investigation of this matter it is our understanding that prior to your viewing date, we received an offer on the property. The offer was financially qualified, and submitted to the solicitor who is overseeing the sale in the vendors absence (they live overseas) At this point the solicitor accepted the offer, and agreed to the clients request to cancel future viewings as a condition of the offer.
The branch staff then went on to cancel all of the viewings on the property going forward. We can understand that this must have caused some disappointment however the staff were simply following the instructions of the acting solicitor who was acting on his client’s behalf.
Customer service is the number one priority for all branches, all feedback helps us to inform our future planning and customer service training. Unfortunately our Fulwood branch manager Simon Long is currently on annual leave, however I will ask him to call you to discuss this matter further on his return.
★★★★★ 5/5
GoogleGreat service, thank you Natalie for all your help.
Nil · 21 February 2023
Agent replied
Thank you for leaving a positive review! We're glad to hear that Natalie was able to provide great service. If you have any further property needs in the future, please don't hesitate to contact us.
All the best,
Jeremy Collins - Director
★★★★★ 5/5
GoogleA sale agreed today. Thank you Taylor and the Team for all your hard work and support with the sale.
Margaret · 29 July 2021
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins, Director
★★★★★ 1/5
GoogleCon estate agent gave the house to another buyer even after my offer had been excepted and I had instructed solicitors paid for a survey and searches, because someone offered more 3 months later. They like to push the prices up creating a bidding war making thousands on peoples miseries. Lied to me time and time again. Stay clear.
Adam · 15 October 2022
Agent replied
Thank you for taking the time to leave a review. Customer service is extremely important to us and your custom is highly valued.
The sales market is moving extremely quickly at present. We understand it can be very frustrating not to secure your chosen property but unfortunately this is a matter beyond our control. We have a legal duty to inform our vendor clients of every offer that is made for their property. We are then duty bound to act on their instructions.
We hope you find your ideal home quickly and our team are still here to help.
kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleWould recommend Farrell Hayworth if you want a professional and honest appraisal.Andrew Roscoe was both informative and knowledgable.His advice was invaluable,a credit to the company.
Ava · 14 March 2020
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service when valuing your property. I will pass your kind words on to Andrew and the team, who will be delighted.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleI would like to thank Russell Hodgson and the team of Farrell Heyworth for their quick dedicated efforts to find me and my family a new home in a record time very unexpected. As it normally takes much longer. But a very cheerful friendly helpful team I would always recommend who made it possible for us thanks appreciate it.
Michael · 15 March 2019
★★★★★ 5/5
GoogleWhen our existing tenants gave notice to leave, the team at Farrell Heyworth moved very quickly to get the property marketed. New tenants were found quickly with the minimum of fuss. The whole team worked really well. At the final stage, Imogen ensured a smooth process transition and provided a really professional service. Thank you
Paul · 12 February 2023
Agent replied
Thank you for taking the time to leave feedback. I am so pleased our team were able to provide you with a great service when letting your property. We know how important communication is to landlords and our lettings team make it their top priority to ensure customers are always well informed.
We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleTaylor has been extremely professional throughout my house sale, and continues to keep me updated throughout the sales process.
Nicky · 30 July 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased to hear that you’ve received such great service from Taylor and the Fulwood team.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleBrilliant service, Thanks Chris Plumpton, helpful advice and very quick service (on market Saturday... Sold Tuesday)PositiveProfessionalism
George · 12 January 2022
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from the start of your sale by Chris and our Preston team.
It sounds like the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI can't recommend Farrell Heyworth enough and particualry due to Taylor and Anil. In this day and age to have people that you feel are genuinely trying to help you, offer exceptional service, call and email when they say they will and always keep you up to date is rare in this day and age but Taylor and Anil always do. Highly recommend and thank you.PositiveProfessionalism
Rick · 25 August 2021
Agent replied
Thank you for taking the time to leave us a 5 star rating. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI had a conversation with Blake a while ago when I told him about the property I was looking for and he remembered me and called me straight away when a house that was matching my requirements was available! I saw the house on a Saturday and Monday I had my offer accepted by the seller!
You're a star, Blake, you made me so happy!!! 😻😻😻😻😻❣️💕❤️💙💜🌸🌸🌸PositiveProfessionalism
Maria · 25 August 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Blake and our Fulwood team have been able to help you find and buy your new home. I'll be sure to pass your kind words on, they will be delighted.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
GoogleUnbelievably after all my complaints and poor review of this company 20 minutes before my supposedly cancelled appointment, I still get a text saying that the valuer will be coming to my address at 11. They can’t keep using the following excuses - 1/ We are very busy 2/ It’s a IT issue 3/ It’s due to Covid !! Come on Farrell Heyworth sort yourselves out
Roger · 29 July 2021
Agent replied
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
Our fulwood branch manager will be in contact with you shortly to discuss this matter. This will help us to identify the difficulties our customers may be experiencing so we can provide our normal exceptional customer service standards.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleI have used Farrell & Heyworth for my last 3 tenancy change overs. They have provided me excellent service on each occasion and equally as wonderful tenants, each one of which I’ve been sad to see go.
Very friendly, very informative and very efficient. Thank you.
Megan · 4 April 2025
★★★★★ 5/5
GoogleI met with the office viewer yesterday, a lady called Ann. What a really polite and informative lady. She took the time to answer the questions I had to the best of her ability. I thought I would comment on this as I have viewed several houses recently and simply had a door opened for me and that is it! People like this are so important and yet probably not praised enough.
Ak · 12 August 2019
Agent replied
Dear Ak,
Thank you for taking the time to leave such a thoughtful review. At Farrell Heyworth we believe that every member of staff, no matter what role they perform, is a crucial part of your customer experience. I am delighted to hear that Ann provided you with such a great experience when viewing a property.
Ann and the rest of our viewing team are a real asset to our buyers, they always work hard to be well informed about the properties they are showing and endeavour to answer all your questions to best help you with this very important decision.
if we can be of any further assistance please don't hesitate to get in touch.
All the best with your property search!
Kind regards,
Chris Heyworth - Director
★★★★★ 5/5
GoogleI had a conversation with Blake a while ago when I told him about the property I was looking for and he remembered me and called me straight away when a house that was matching my requirements was available! I saw the house on a Saturday and Monday I had my offer accepted by the seller!
You're a star, Blake, you made me so happy!!! 😻😻😻😻😻❣️💕❤️💙💜🌸🌸🌸
Maria · 17 April 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Blake and our Fulwood team have been able to help you find and buy your new home. I'll be sure to pass your kind words on, they will be delighted.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleMy experience with Farrell heyworth has been brilliant . Dealing with Jonathan , he has been the most friendly , professional & supportive estate agent . He has helped me and my partner out throughout the whole of the process . As I am a first time renter he has reassured me & always been there when needed . Definitely would recommend!! 5 stars .PositiveProfessionalism
Monique · 22 June 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased Jonathan and our Fulwood team were able to provide you with a great service when helping you to find your new home. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
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