Every review we hold for the Garstang office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleI recently rang to get some more information on a property and its area. I spoke to an helpful lad by the name of Liam. He was very professional, kind and had thorough knowledge of the area. Pleasant young man to speak to.PositiveProfessionalism
Nikki · 14 June 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. I am so pleased that Liam was able to help with your property search.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
TrustpilotWorst estate agent ever
The worst estate agent I have ever come across
Mark · 22 August 2025
★★★★★ 5/5
GoogleI wish all estate agents were as wonderful as Karen! Friendly, helpful, responsive and genuinely interested in helping us find what we were looking for, I can't recommend her highly enough. Thank you for all you did for us. :)PositiveResponsiveness, Professionalism
Tara · 14 June 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported during your search for a new home by Karen and our Garstang team.
It sounds like the team have gone out of their way to make buying your new home as easy and successful as possible and that you have been given the professional guidance you needed.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
TrustpilotCompany clearly isnt well managed
Since finding a place to rent, i've asked numerous times via a 'opt out' link and email, to be removed from mail lists for promotional material. It is months later and I am still receiving emails when consent has been revoked.
Curtis · 30 May 2021
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. Customer service is extremely important to us and your custom is highly valued. I hope this matter has now been resolved for you. If you are still receiving unwanted correspondence please contact us at marketing@farrellheyworth.co.uk and we will remove you from all our mailing lists.Kind regards,Jeremy Collins - Director
★★★★★ 1/5
TrustpilotBait and switch
Bait and switch, don’t trust the company. Offer fictitious costs for properties then increase the cost when applying
Stephen · 21 November 2023
Agent replied · 12 June 2024
We appreciate your feedback and apologise for any frustration you've experienced. Occasionally, landlords may need to make adjustments to the rent during the marketing process, and we are duty-bound to communicate this to prospective tenants. We strive to be transparent and understand your concerns. If you have further questions or would like to discuss this matter, please feel free to reach out to our lettings team.Best regards,Jeremy CollinsDirectorFarrell Heyworth
★★★★★ 1/5
TrustpilotIf I could give less than 1 star I…
If I could give less than 1 star I would. Awful customer service. Disgusting malpractice and mistreatment. Unprofessional and rude. Do not rent with this company!
Abi · 18 April 2023
Agent replied · 12 June 2024
We're sorry to hear that you had a negative experience with our company. We take all customer feedback seriously, and we strive to provide the highest level of customer service to all our clients.We take pride in ensuring that our staff are professional, courteous, and knowledgeable, and we do not condone any behaviour that may be seen as unprofessional or rude. We understand you are currently in communication with our team to resolve this matter.Please be assured that we take all customer feedback seriously, and we will continue to work hard to improve our services and provide the best possible experience for our customers.Thank you for taking the time to share your feedback with us.Best regards,Jeremy Collins - Director
★★★★★ 1/5
TrustpilotUnprofessional and keep saying…
Unprofessional and keep saying different things and messing around when put a bad a review they took house from us
Muhammed · 20 March 2025
★★★★★ 5/5
GoogleThe Garstang team were brilliant. Kept us informed all through the sale of our house.
They helped us sell really fast.
Thanks
Ian · 14 June 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from the start of your sale by our Garstang team.
It sounds like the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
TrustpilotShocking Property Management service
Shocking Property Management service. Blatantly obvious damage and neglect by the tenants not picked up in inspection reports leading to a big bill once they left. Incompetent management of the tenant's departure led to limited deposit being recovered.
Chris · 18 November 2020
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you were disappointed with the service you received. Customer service is extremely important to us and your custom has been highly valued.We wish you all the best for the future.Kind regards,Jeremy Collins - Director
★★★★★ 5/5
GoogleThey did what they said they would do - I can't give a higher recommendation than that. Gemma and Janet manoeuvred us through the quagmire of Covid and solved 100 problems in between. Thank youPositiveProfessionalism
Toby · 14 June 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. I am so pleased that Gemma, Janet and our Garstang team were able to help and give you the professional advice and assistance you needed.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
TrustpilotHouse sale Carnforth.
The sale of our house went very smoothly. Debbie Woodhouse from the Lancaster Branch, who dealt with the sale was very friendly and knowledgeable and kept us well informed during whole sale process. Thank you very much Debbie. Would recommend to anyone selling or buying their home to go with yourselves.
J.Hodkinson · 15 May 2023
★★★★★ 1/5
TrustpilotAbsolutely dreadful not apply
Absolutely dreadful service n aftercare after I became a tennet, there was no customer care and no help or support and it took ages to fix every problem n I would never use them again. They took 3 months to sort out blinds n over 8 months to solve a little damp issue. I advise people to stay away
Nick · 5 May 2022
★★★★★ 5/5
GooglePolite, professional and hard working with delivery of services to a high standard.
Lee · 18 August 2023
Agent replied · 13 June 2024
Thank you for your kind words! We greatly appreciate your feedback and are delighted to hear that you found our team to be polite, professional, and hardworking. At Farrell Heyworth, we take great pride in delivering services to a high standard, and it's always rewarding to know that our efforts are recognized and valued by our clients. If you have any further questions or need assistance in the future, please feel free to reach out. We look forward to serving you with the same level of dedication and excellence in the future.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 1/5
TrustpilotTerrible service
Terrible service. We have a big deposit and no chain and refusing to let us view a property, lost out on a possible sale for their vendor. Would advise all vendors to avoid.
Rebecca · 7 January 2021
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.Kind regards,Jeremy Collins - Director
★★★★★ 5/5
GoogleI contacted the Garstang branch via email and messenger to discuss a property, i was called by Gemma, Branch Manager, who was extremely helpful and professional. I would highly recommend using this branch.PositiveResponsiveness, Professionalism
Kev · 28 August 2020
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. It's great to hear that you have received great service from Gemma and our Garstang branch team.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
TrustpilotFarrell Lancaster are excellent
Farrell Lancaster are excellent - I had a great experience with Nathan who really pulled out all the stops to help me, keep me updated and offer advice.
Aro · 21 July 2021
Agent replied · 12 June 2024
Thank you for taking the time to leave feedback. It sounds like the team have gone out of their way to provide you with a great service.If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director
★★★★★ 1/5
TrustpilotDon’t use this incompetent company if you want to sell your house
Wish I’d looked at the reviews before wasting our time asking this useless company to value our property with a view to selling it for us. Short email after they’d viewed the property with a completely nonsensical valuation. When emailed them asking for how they had arrived at that figure didn’t even bother to reply
Stephen · 22 March 2022
★★★★★ 1/5
TrustpilotDo not sell with this Company!!!
Customer · 15 April 2025
★★★★★ 5/5
GoogleGreat service from the entire team, including Blake Bolton who was very informative and friendly. Highly recommend.
Husnah · 14 June 2022
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. I am so pleased Balke and our Garstang team were able to provide you with a great service when helping you to find your new home. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported with our full service offering.
If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
TrustpilotStaff very rude and not helpful in…
Staff very rude and not helpful in anyway disgrace and will never rent off them again
Customer · 17 September 2024
★★★★★ 5/5
GoogleVery helpful, nothing was too much. Nick travelled to my local branch at times to suit me and has got me an amazing deal.
Laura · 14 June 2020
Agent replied · 13 June 2024
Thank you for taking the time to leave a review of our mortgage adviser, Nick. I know that Nick always strives to provide his clients with the very best service and support throughout the mortgage application process.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Chris Heyworth - Director
★★★★★ 5/5
TrustpilotThese guys (Katie & Simon) from the…
These guys (Katie & Simon) from the clevelys branch have been amazing,I have sold 2 properties with them.theybhave shown nothing but professionalism and amazing customer service from start to finish,always get back to you and keep you fully updated.highley recommend!!!
Paul · 28 October 2022
★★★★★ 5/5
TrustpilotExcellent service and advice
Farrell Heyworth Property sales department were excellent, from the initial advice as to value through to completion - matters were chased where needed - I thoroughly recommend them and will use them again
Karen · 13 December 2022
★★★★★ 1/5
TrustpilotI've been trying to rent a house and…
I've been trying to rent a house and the staff at Lancaster have been very rude and discriminatory. I had my English friend call and enquire about the same house and they gave them the information.
Carlos · 24 May 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.