Trusted Agent profile · Galway City

Sherry FitzGerald Galway Lettings Galway City reviews

4.2

★★★★★ Great

276 reviews across 2 platforms

One Galway Central, Galway City, H91 E3FW

Part of Sherry FitzGerald Galway Lettings, see every office.

Sherry FitzGerald Galway Lettings's office in Galway City, at One Galway Central, is rated 4.2 out of 5 across 276 reviews on two platforms, including 99 Google reviews rated 4.6.

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4.6 / 5

99

Reviews on Google

This office

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177

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Galway City office, from every platform, shown as written. First names only.

1/5

Trustpilot

Web chat gave no info just looking for as much pers information they can get out of yoy

I went on Sherry Fitzgerald website sat 15June24. I was looking at specific property and an offer to chat popped up "what do you want to know about this property" I replied is this still on the market and if so what is the current highest offer. Chat replied "great question who am I talking to" I gave my name. Then chat asked for my phone number then my email. I asked again if the property was still on the market. Chat asked me if I was also selling. I said no. Chat then told me they were at home,had no access to information and someone would contact me Monday. I was duped into giving my info under the belief that the person chatting could answer basic questions. I went on the website again and got another offer to chat. I was curious so I started to chat again. Again they asked for my name. I replied that before I gave them my personal info could they tell me some basic info. The person chatting said they could see I had been talking to a colleague. I asked what the point of all this was as they could not answer basic questions. The person chatting then wrote " I think we've lost the connection are you still there" I answered yes I'm still here. But I got a message saying connection lost. The whole thing seems like a scam to get personal info. Is this chat run by Sherry Fitzgerald and do they take responsibility for keeping it secure. All they needed to have is a recorded message that the office is closed contact them Monday.

Philomena · 15 June 2024

Agent replied · 28 October 2024

Dear Philomena, Apologies for the delay in responding to you. We appreciate you taking the time to give feedback. We are sorry that your experience with our live chat unsatisfactory. We would appreciate an opportunity to speak with you. Please email your contact details to customercare@sherryfitz.ie we will be in touch asap. Kind regards, Sarah

1/5

Trustpilot

Never again would I deal with sherry…

Never again would I deal with sherry Fitzgerald Farrell after my experience with Justin. He was the most unprofessional person iv ever come across and shafted me over a house I was the highest bidder on for weeks. It’s so obvious he sold it to a friend or someone he knows. I’m absolutely disgusted and angry and upset at the way he’s treated us .the online bidding platform magically kicked me off the bidding and I contacted Justin to tell him and he hung up on me and wouldn’t return my calls or texts. And boom house sold to someone else in minutes after I being the highest bidder for weeks.

Suzanne · 13 June 2024

Agent replied · 28 October 2024

Dear Suzanne.Apologies for the delay in responding to you. We appreciate you taking the time to give feedback. We are sorry that your experience with our franchise member Sherry FitzGerald Farrell was unsatisfactory. We would appreciate an opportunity to speak with you. Please email your contact details to customercare@sherryfitz.ie we will be in touch asap. Kind regards, Sarah

5/5

Google

Shane was great. Extremely helpful through the whole process.

Jonathan · 16 March 2026

5/5

Google

We had a wonderful, stressfree and enjoyable purchase of our new home with Shane. We were looking for over 6 years and Shane helped us secure our new home- Thanks so much Shane!

Therese · 16 May 2024

Agent replied · 27 August 2024

Hi Therese Thanks for taking the time to leave a review. It was a pleasure to do business with you and we wish you all the best for the future. Kind regards, All the team at Sherry FitzGerald Galway

5/5

Trustpilot

Sherry Fitz Mortgage Advisors: The best mortgage experience via Gillian from Sherry Fitz

Extremely satisfied with the Mortgage and Life Insurance advice we received for our first home journey from Sherry FitzGerald financial services. Gillian Stewart was our financial advisor who guided us professionally in each part of the mortgage journey with a personal touch. We cannot image what we would have done without here step by step guidance and support. We consider getting Gillian Stewart as a mortgage advisor a blessing. If you are like and looking for a GREAT mortgage advisor to take you though your mortgage journey, what ever special circumstances you may be in, Gillian Stewart from Sherry Fitz will your best choice. Already a few of my friends are with Gillian and they are experience here awesomeness.

ARUN · 27 April 2023

5/5

Trustpilot

Great to deal with

I have had a very positive experience working with Linda Christopher from SherryFitzgerald O'Leary Kinsella in Gorey. Clear communication and support during the sale of my home.

Arlene · 3 February 2026

Agent replied · 21 March 2026

Hi Arlene, Thanks for your review, it was a pleasure to work with you and we wish you all the best for the future. Kind regards Sherry FitzGerald O'Leary Kinsella

1/5

Trustpilot

Actually non-professionals stay away

Actually non-professionals stay away. Their agent discussed my private information with a third person, this one told me all about it. When I asked for closing dates they were always elusive. I was in the lead for a house for over two weeks without anyone making further offers. When I called to find out where we were in the negotiation as soon as I got off the phone after 1 minute a new offer came in. The lack of transparency and the lack of professionalism of the agent makes me suspect that there is something dishonest going on. In the end I withdrew my offer despite being very willing. When it comes to investing my money I want answers to my questions and I want to deal with serious people not kids. Sheery f. Go hoe the fields! Dear Sarah thank you for your interest, but I honestly do not intend to waste any more time with Sherry fitzGerald. By the way, the day after I withdrew my bid and went out. Your agent sent me an e-mail trying to push the price further outside the online auction. Shameful stuff.Fortunately, there are serious agencies in Dublin that publicly announce bidding deadlines on their sites. And deadlines for house viewings. They don't play games to raise an extra EUR 2,000. When a customer has to invest over 500K in Cash. I'm just telling you that your agent lost a 570k cash sale, to try to pull in an extra 2000k. The house is still for sale today.

Claudiano · 1 April 2024

Agent replied · 28 October 2024

Response on 2nd April: Dear Claudiano Rosati Stampa, I note that you do not wish to pursue this matter further. However, we are keen to fully investigate the situation you describe. Please email your contact details to customercare@sherryfitz.ie we will be in touch asap.Kind regards,SarahResponse on 25th March: Dear Claudiano Rosati Stampa,We appreciate you taking the time to give feedback. We are sorry that your experience with us was unsatisfactory. We would appreciate an opportunity to speak with you. Please email your contact details to customercare@sherryfitz.ie we will be in touch asap.Kind regards,Sarah

5/5

Trustpilot

Pippy Proger - Excellent service from 1st viewing to getting the keys!

We recently purchased our new home through the Sherry Fitzgerald Dun Laoighre office and I have to say we were both very happy with the overall process and we were especially happy the Sherry negotiator, Pippy Proger. Even after going sale agreed Pippy was always available to us and worked tirelessly to ensure a smooth and on time closing.

Damien · 18 May 2024

5/5

Trustpilot

5 stars for Tallaght office

Ronan and Sean in the Tallaght office office helped us with the sale of our dad's house after he died. The virtual staging helped to show the house in a more contemporary way. And queries we had, were promptly handled. Professional service overall. Robert

Robert · 8 May 2026

5/5

Trustpilot

House Sale

Ed Reilly, Sherry Fitzgerald has just completed the sale of our home. I found Ed and his office staff very professional right through the process. I chose Sherry Fitzgerald because they had a very good knowledge of properties in the area. It was a pleasure to deal with Ed and his team. The house photography was excellent and the sale was handled professionally. I would have no hesitation in appointing Ed and his team to sell a property for me in the future.

MlByrne · 9 April 2025

1/5

Trustpilot

We as a customer we have right to know…

We as a customer we have right to know what is the reason for unsuccessful. I have applied for more than 10 houses not even one I got a viewing. I understand there is a huge demand and applications. But I have applied at the very first moment it is posted. We are a full time working with clean record and I have mentioned it to them in my intro. I really don't understand how transparent they're in this process. It leads to doubts of internal dealings and unfair procedure. I appreciate you technology of automated process but when customers are spending time to fill in details and showing serious interest. Isn't your options to take your time in reviewing the application fairly to give an opportunity for the serious applicants.

Hemanth · 8 September 2023

Agent replied · 28 October 2024

Dear Hemanth Kumar Narayanswamy, We appreciate you taking the time to give feedback. We are sorry that your experience with us was unsatisfactory. We would appreciate an opportunity to speak with you to confirm which office your were dealing with.Please email your contact details to customercare@sherryfitz.ie we will be in touch asap.Kind regards,Sarah

5/5

Trustpilot

Sherry Fitzgerald's communication with…

Sherry Fitzgerald's communication with us throughout the sale process was impeccable. The sale's agent Ronan Healy was so professional and friendly it was like talking to a friend everytime we discussed the process. He made everything so easy for us.

Helen · 6 January 2023

Agent replied · 28 October 2024

Thanks for taking the time to leave a review Helen, we wish you all the best for the future.All the team at Sherry FitzGerald

1/5

Trustpilot

Unprofessional and very disappointing

My property was a new townhouse in a very sought after attractive area. When I enlisted my property with SF they promised they had a database of interested customers and my house will sell quickly. I was under the impression that the size of SF would work for my benefit but I turned out to be wrong. I was "just another customer". There was no personal touch or effort put into selling my house. In fact they brought the digital team to do the marketing piece a day AFTER I moved out, when the house was a total mess and without staging anything - showing the house "as is" (and actually worse). At one point the agent advised me to sell the house at a lower price than the one THEY recommended to list the property under. So either they overpriced the property or they didn't deliver! Either way I found their service very unprofessional and very very disappointing.

Liat · 4 January 2022

5/5

Trustpilot

Instructed Sherry Fitz to sell my home…

Instructed Sherry Fitz to sell my home this year - just after the post-Christmas lock-down.The environment was uncertain and stressful. Their quiet competence and confidence was just great. We worked out the pre-sale spending budget, and they were active with meeting my requirements. The standout for me was when there was a bump in the sale path, they were proactive and honest. They also behaved very ethically when dealing with the bidders which I found comforting. Overall, I can't imagine talking to a different agent when selling again. I dealt with Barry Ensor and Andrea Whelan in Rathmines office.

Ger · 21 October 2021

5/5

Google

Myself and my husband just sold our home. We dealt with Sharon and Lorraine. From the very first meeting they were both a pleasure to deal with. In particular during these difficult times everything was managed safely and at all times Covid Compliant. We were kept up to date regarding viewings and offers and they were always available via phone or email. Nothing was too much trouble. They are an asset to Sherry Fitzgerald and I would highly recommend them to anyone and will certainly have no hesitation in availing of their services in the near future. Thanks again for managing the sale of our home!

DENISE · 11 October 2021

5/5

Trustpilot

I have just bought my very own and…

I have just bought my very own and first home through them guys. Brilliant experience. Highly recommended. Amy was excellent. She was knowledgeable, helpful and made the whole process incredibly easy. On completion day I have received a little lovely present and a card 😊 thank you for all your help and great support!!! Simply the Best!!!

Kristina · 16 December 2023

5/5

Google

Very happy with the buying process. Sharon was proactive and kept in touch with us, so everything went smoothly.

Christine · 11 April 2024

Agent replied · 27 August 2024

Hi Christine, Thanks for taking the time to leave a review. We are delighted to help anyway we can. Kind regards, All the team at Sherry FitzGerald Galway

5/5

Trustpilot

Shining Star in Sunny South East

As recent purchasers of a residential property in Co. Wexford facilitated by vendors auctioneer Aisling McGrath of Sherry Fitzgerald Haythornthwaite. We would highly recommend Aisling and her colleagues in branch who offered a skilled and professional service from virtual viewing, right through to on site viewing and handover. Aisling ensured that there was a constant line of communication between vendors and purchasers and really went the extra mile to close the sale in a timely manner. 5 star service all the way !

Fi · 31 May 2021

1/5

Trustpilot

Totally Disgraceful

Totally Disgraceful. We heard that Sherry FitzGerald was a professional company, but how far from the truth was this. We sold our residential property with them. They found a buyer, but at this point everything went so wrong. A member of staff gave the potential buyer the key and let them enter the property unsupervised. We were unaware of this until we got a call from a neighbour stating the potential buyer had moved a static caravan into the rear garden by craning it over the roof. At this point the potential buyer had no insurance in place, they damaged the interior of the house and they were planning on living in the static caravan rent free before the contract was exchanged. The staff at Sherry FitzGerald did nit check the property to ensure this did not happen. You can imagine the extra stress this put on the seller as the interior of the property had been destroyed and there was a static caravan in the rear garden. If the sale had fallen through, I would have been in a world of pain as it would be up to me to put the house back to being sellable again. The directors of Sherry FitzGerald were concerned, not for the customer, but their business. We had nearly two weeks of stress and getting extra engineer reports completed. I would not recommend their services.

Paul · 7 May 2023

Agent replied · 28 October 2024

Dear Paul, We understand how upsetting this situation has been for you and your family. The actions taken by the third party were unprecedented, and in our 40 years of business we have never encountered such a situation before. As we previously communicated with you, once we were made aware of this incident our team proactively brought the matter to a close. We have investigated the matter in full and despite it being highly unlikely such an incident will ever re-occur, we have put extra precautions in place to protect our clients. The unauthorised actions taken by the third party were inexcusable and beyond our control. We hope that now your sale has closed you can put this distressing incident behind you. Kind regards, Ann O’Mahony

5/5

Google

Sharon Egan, of Sherry Fitzgerald, was fantastic selling our house. The most satisfying thing for us was that she was always available and always returned our calls. We were completely happy with the professionalism of the process, and Sharon.

Gerry · 19 March 2026

5/5

Trustpilot

This is a review for Paul Stack and…

This is a review for Paul Stack and Company based in Abbeyfeale, we bought a House in 2004 from Maurice Stack.When we went to sell the House in 2020 we went back to the same great Company to sell the House for us. The sale of the House went through without a hitch due to the professional manner of the team at Stacks, we cannot praise them enough for their help in selling the House, Great team, we hope to do Business with them again in the future. Many thanks again to the team at Sherry Fitz Abbeyfeale. MADELEINE AND Tom

Tom · 30 November 2020

5/5

Trustpilot

Megan Ford⭐️⭐️⭐️⭐️⭐️

We recently sold our house with the professional expertise of Megan Forde from Sherry Fitzgerald.Megan made the process flow so smoothly and efficiently.We were kept updated and her confidence and dedication meant we were never in doubt of a successful sale.Thank you Megan for a wonderful experience.Paul and Sandra Corcoran

Sandra · 5 March 2024

3/5

Trustpilot

I appreciate that the basics were…

I appreciate that the basics were delivered, but the process lacked a sense of care or attention. It felt more like I was going through a system than being supported through a service.

Zofia · 23 June 2025

Agent replied · 28 May 2026

Good morning, We appreciate you taking the time to give feedback. We would appreciate an opportunity to speak with you about your experience. Please email your contact details to customercare@sherryfitz.ie and we will be in touch asap. Kind regards, Sarah

5/5

Google

I Dealt With Rachel O Dowd, I found her to be very Friendly & Open Lady, she was handling the Sale of the house we bought...From the 1st viewing right to the process, Rachel was always available to answer all our queries , She was very Professional throughout...It was a pleasure to meet Rachel & both my Partner & I were so impressed with her work Ethic, Totally recommend Rachel, Thank you Rachel

Michelle · 11 October 2021

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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