Martin & Co Gainsborough reviews

★★★★★ 1/5

Google

Would be 0 if I could. Deleted and blocked me after leaving a negative Facebook review! Left me living in damp and mould with no working heating for 6 months along with no doors on hinges due to the hinges rotting off for damp. They then charged me to re do all the walls when it was caked with mould and damp from day 1 of moving on. There was even dried urine on the toilet seat the day i moved in. Never respond to call outs for maintenance and will try to charge you for to pay for upgrades to the house then call them repairs. I only live a short distance from the house I rented with them and know the new tenents, so I can see and know.all the upgrades theyve done to the house that they charged me for as ‘repairs’. Needless to say I’ll be contacting trading standard and consumers rights for blocking and deleting negative reviews’

Shanize · 28 November 2025

★★★★★ 5/5

Trustpilot

Highly Recommend⭐️

Myself and my Fiancé have just bought out first home together, we are so glad that we had Martin and Co Gainsborough as our estate agents! Alex and Keeley were so helpful thought the whole process, always there to help whenever we needed it right up until we picked up our keys! (which also included multiple visits to the house.. sorry again!🫣)

Emily · 10 December 2025

★★★★★ 5/5

Trustpilot

Very impressed with the service

We would like to say a massive thank you to Alex and Keeley and all the staff at Martin & Co who have helped us to buy 2 properties and sell our recent property, they sold our recent property in 3 days of it going on the market and went above and beyond for us in the purchase of the other 2 properties we purchased through them, we have also today made an offer on another property they are selling and should it be accepted we will look forward to working with them again, thank you Alex and all at Martin and Co for your support and help.

Gina · 13 February 2025

★★★★★ 5/5

Trustpilot

Close working relationship between us and Martin & Co

We are a Wall Tie & Damp Proof Specialist company, who also offer an element of property maintenance and have a close working relationship with Martin & Co. They provide swift property management and have excellent communication with ourselves. We deal heavily with the maintenance team and the manager Angela Longstaff. We would also like to thank Sinead Bench, Sophia Cooper & Samantha Wharton for there continued support and swift resolutions, when needed. We have now provided them tenant & landlord support for 24months +.

Adrian · 23 January 2025

★★★★★ 5/5

Trustpilot

Close working relationship between us and Martin & Co

We are a Wall Tie & Damp Proof Specialist company, who also offer an element of property maintenance and have a close working relationship with Martin & Co. They provide swift property management and have excellent communication with ourselves. We deal heavily with the maintenance team and the manager Angela Longstaff. We would also like to thank Sinead Bench, Sophia Cooper & Samantha Wharton for there continued support and swift resolutions, when needed. We have now provided them tenant & landlord support for 24months +.

Adrian · 23 January 2025

★★★★★ 4/5

Trustpilot

Personal attention and asistance of…

The personal attention and much appreciated asistance of Alex Walshaw, regarding the recent sale of our house sale, can be recommended. He kept us updated on progress, chased where needed, and even did a couple of extra house visits on our behalf (because we lived a good hour away) assisting our buyers with a couple of queries they weren't sure about. All in all very satisfied with the service.Thanks Alex and Martin & Co.

Lynn · 13 March 2025

★★★★★ 5/5

Trustpilot

Helpful and Effective

I read the other reviews on this site, and found my experience to be totally different. Alex Walshaw couldn't do enough to help me through the purchase of my property in Gainsborough. Alex arranged to meet me for a viewing on his day off because I couldn't make any other days. I found Alex to be courteous and answer all my questions in a warm and friendly manner. I had great difficulty getting a formal mortgage offer being an Australian citizen and only having one year's self-employed accounts, and Alex kept himself abreast of this whole process. My conveyancing solicitors took 5 weeks to get answers to their queries, and in the end it was Alex who was able to contact both solicitors and move them along earnestly (colourful language could be read between the lines) to the point where it was completed within 2 weeks of Alex's push. I moved 250 miles from Devon and obtaining the keys was again Alex meeting me personally 8.30pm Saturday night on his day off at the property. Next day he messaged me to ensure all was well. Great service basically. I would use him again and recommend others.

Paul · 25 September 2024

★★★★★ 1/5

Trustpilot

Very shoddy communication and no motivation to sell

At the valuation Rich was fab and very professional, he was very helpful, after the valuation and putting the property up for sale is where it went wrong. They only contacted us on 1 occasion after e-mailing on multiple occasions with any updates. We were promised they would visit to conduct a review and didnt contact me further regarding thisso after 6 weeks i decided to take it iff the market, i tried calling no one got back to me so i e-mailed and never received acknowledgement or any review as to why and they took it off.

Miss · 7 August 2024

★★★★★ 5/5

Trustpilot

Helpful and polite

I’ve read the other reviews and exercised caution because I was so keen on a property, but I found the experience delightful. Sinead was able to book us in to look at a lovely local property and was very polite. Unfortunately, it wasn’t for us, but we would use Martin & Co again and feel safe with them if the right property came up. Thanks Sinead.

Melissa · 22 January 2025

★★★★★ 5/5

Google

I have bought and organised lettings through Alex and Sophia. Buying through Alex was an excellent experience, he made it smooth and stress free. He was quick to answer my questions and was very knowledgeable on the surrounding areas. He …

Raul · 13 September 2025

★★★★★ 1/5

Google

Unfortunately, our experience with Martin & Co has been a complete waste of time. From the very beginning, we were completely upfront about our situation, including the fact that we were travelling all the way from Kent, hundreds of miles, to view their properties. We also made it clear that we have pets and were assured this wouldn’t be an issue. After committing to the journey, we were then told that pets were not allowed, which made the entire trip pointless. This shows a lack of professionalism, honesty, and respect for people’s time and circumstances. To be frank, I wasn’t expecting much given Martin & Co’s existing reputation and reviews, but this experience has only confirmed why their ratings are so low. A real shame.

Jordan · 4 November 2025

★★★★★ 1/5

Google

Dear martin & Co Gainsborough. Thank you for crushing my hopes and dreams. Thank you could telling me the house I was viewing doesn't take housing benefit even though over the phone you stated it did. Thanks for making me believe me and my family would finally be able to live in a nice house in a nice area. Thank you for ruining my day. Seriously, If you are a disabled family on housing benefit, DO NOT EVEN BOTHER WITH THESE PEOPLE! ------In reply to owner------ It is ludicrous to say the other prospected tenant is better on paper when you had absolutely ZERO information on me and my family. It was our first time viewing with you and our first time even being in your office. The gentleman who provided the viewing stated that we we're the first to view the house out of a few potential applicants which is exactly the reason we headed straight for the office after viewing. There is no way the landlord could have know anything about us given not 5 minutes after sitting down we we're told to our faces he DOES NOT TAKE HOUSING BENEFIT and now here you state he does. Please stop lying to me. This leads me to believe that the woman who served us either didn't like the look of myself and my family or perhaps is a friend or relative of said other applicant and as such lied to us to insure said friend gets the house. But alas this is just speculation so I'll leave it at that. But either way over the phone I was told yes housing benefit, at the office after viewing I was told no housing benefit and now here in this review I'm once again told yes.. housing benefit... see the problem here?

Shmoogle · 5 July 2017

★★★★★ 5/5

Google

Moved into my property through Martin and co in may such a lovely team do everything possible to help with everything you need Stacey is brilliant with us anytime I need anything she is straight there helping and doing everything she can for us really appreciate what she does for us can not thank them enough in nearly 2 months of being with them🙂

Robert · 26 July 2024

★★★★★ 5/5

Google

Stacey was brilliant was always there to help us when we needed it lovely women who goes above and beyond thank you so much for all your help

C · 18 October 2025

★★★★★ 5/5

Google

Such a friendly and inviting team. Made the transition into my house smooth and really easy. Sarah, Emma, and Stacey were all really helpful. They made sure that any questions i had were answered and made the whole process really quick and easy. They solved problems that came up really fast and professionally and made me feel safe and secure.

Cadence · 17 September 2024

★★★★★ 5/5

Google

Moved into my property through Martin and co in may such a lovely team do everything possible to help with everything you need Stacey is brilliant with us anytime I need anything she is straight there helping and doing everything she can for us really appreciate what she does for us can not thank them enough in nearly 2 months of being with them🙂

Robert · 9 July 2024

★★★★★ 5/5

Google

Stacey & Sophia were absolutely amazing throughout the entire process, they were so helpful & so friendly! Thank you so so much for helping us find our home! ❤️

Ellie · 31 August 2025

★★★★★ 5/5

Google

In such a challenging industry, we believe it’s essential to acknowledge the hard work and professionalism of the staff. A big thank you to Sinead, Henrietta, and Stacey. Working together to support our mutual clients has been a pleasure, and they are a real credit to the company.

Lovelle · 7 December 2024

★★★★★ 5/5

Google

As a renter: In a difficult time of life Martin & Co have been brilliant. In less than two weeks got me into a rental property that now feels like home. I’m eternally grateful, specifically to Stacey for keeping me up to date during the process. Easily recommend them.

Nick · 8 April 2026

★★★★★ 5/5

Google

Danielle was fantastic from start to finish, making the whole process run incredibly smooth. Great service!

Donna · 3 December 2025

★★★★★ 5/5

Google

Alex was fantastic in the sale of my house. Great price, very helpful, speedy, friendly and definitely recommend 100%. Well done and thank you.

Julie · 6 September 2025

★★★★★ 5/5

Google

Was on the market for a while until Alex came along, soon got it moving with more interest than we had had for ages. We eventually sold even though the buyer was a complete pain in the rear, Alex navigated the sale to completion Thanks Alex for all your hard work, dedication and professionalism

Charlie · 9 August 2024

★★★★★ 5/5

Google

despite not getting the house i really wanted, i was so impressed by the whole lettings team at martinco, especially Stacey who was especially helpful through the application process. the whole team appears so organised and happy to help. i would love to have you be my managing agent one day. Kenneth

Kenneth · 11 August 2024

★★★★★ 5/5

Google

Alex was brilliant always there to help us Thank you Alex

Audi · 18 December 2025