Easthams & Co Fulwood reviews

★★★★★ 5/5

Google

I honestly can’t recommend Chloe and the team at Easthams & Co highly enough. I was previously a tenant with them and had such a positive experience that when it came time to move, I didn’t even consider going elsewhere. I’ve just secured a new tenancy through them again, which says everything about the level of service they provide. Chloe has been absolutely amazing throughout, professional, responsive, and genuinely helpful. Nothing ever feels like too much trouble, and communication has always been clear and timely, which makes such a difference when you’re renting. The whole process, from my previous tenancy to securing my new property, has been smooth, well-managed, and stress-free. It’s rare to find an agency that you actually want to stay with, but Easthams have been consistently excellent. Thank you again to Chloe and the team, I really appreciate everything you’ve done!

Cassie · 8 April 2026

★★★★★ 5/5

Google

We had an exceptional experience with Easthams & Co, in particular Marienna our estate agent who dealt with our property. From the very first contact, Marienna demonstrated professionalism, expertise, and genuine care for our needs, she is incredibly responsive, always keeping us updated throughout the process, and went above and beyond to ensure a seamless conclusion. Marienna's knowledge & honest advice made the entire experience smooth and stress-free, answering all our phone calls and emails including, arranging additional viewings without hesitation. We would highly recommend Eastham's & Co to anyone looking for a trustworthy and dedicated estate agent. Honestly, a five-star service from start to finish. Thank you so much, Dawn & Kieron

Kieron · 28 December 2025

★★★★★ 5/5

Google

Easthams & Co were an absolute pleasure to deal with, in particular Chloe. From the first enquiry she was very professional, polite & friendly, which already surpassed previous agencies I had made enquiries with. From there onwards, the whole experience of application & securement of my new home was very efficient continuing a high standard of professionalism, which allowed me to find my new home with confidence & stress free.

Hayley · 18 March 2026

★★★★★ 1/5

Google

Update On 12 September I finally had my property returned to me. I met Matt and there was a hasty rushed inspection. Photos were taken. There is a huge stain on the carpet and the adjacent kitchen lino has huge black marks. The carpet he said needed "cleaning"..and to his credit got me a £100 refund. Turns out the carpet isn't stained it's melted from either hot fluid or an iron and therefore ruined. Additionally the light switch and fan switches both broken and needed replacing. 3 door mechanisms broken, shower hose destroyed. Today I lifted the bathroom lino...the floor is covered in mould and due to the high amount of water it has been subjected to, sunk in places. Just as I suspected in April when I raised my concerns and was publicly dismissed. (The vinyl was sealed along the edges). It must have been used as a wet room, as there was no toilet paper in the bathroom on my previous visit and thanks to the Eastham brothers has been subjected to a further 6 months of abuse despite me raising my concerns. The house was managed by them for 6 years and it has been ruined in the last 2 because they were too feeble to challenge the practices of foreign medics. The damage isn't wear and tear as dismissed by Easthams but abuse and disrespectful . Eastham's haven't protected my interests other than obtain the rent whilst protecting the tenants rights to do whatever they like regardless of the consequences. So be aware that Eastham's specialise in short term contracts for medics from abroad with very different domestic ways of living and your property will suffer accordingly. ( Irritatingly Matt told me pre payment gas and electric meters had been installed (unknown to me)but there was no credit on so the gas was off. Then I got in touch with another provider who told me they weren't pre payment meters. I then had to return and get the readings and the gas WAS on. Honestly!) I'm really not over the moon as you suggest I should be. . Add. Re reply. I have no knowledge of a previous leak. Easthams haven't informed me of a previous leak, the date of a leak or the repair of a leak.I expect it would have been chargeable. Neither have they apologised for the misinformation regarding the renewed contract, which is the main instigator of this frank review. ( I don't believe that mattresses on carpeted floors are hygienic. They encourage mould growth. Thought they would know that. Carpets less common in hotter countries). Open windows and central heating on, on a fine sunny day, to me, suggest trying to dispel damp/ mould smell . Audacious...the vinyl was sealed properly. Review This company used to be be reliable and I believed trustworthy. I was asked to renew my tenants' agreement, which I did for 6 months but was concerned when the inspection showed water staining on the kitchen ceiling. It was dismissed as "old leak" . There hadn't been an old leak. I asked to inspect. The lifting of the newly fitted lino in the bathroom above to a dry unstained floor revealed heavy black mould.( It was a hot day but the heating was on full and all the windows were open). Easthams dismissed this as "wear and tear" . They confirmed there was a new signed 6 month agreement. I queried this as the portal did not show this. I received an email that said the agreement would now be a rolling monthly. The tenants haven't got beds just mattresses on the newish carpets and dubiously using the bathroom, I suspect, as a wet room. ( Hence staining and mould). I asked for my property back. They said they would do the necessary ....then they found a signed 6 month agreement......so I can't have my property back until November. I am dreading the " wear and tear" ..so if you are a landlord considering using this company ...just saying... they talk the talk and walk the walk but you, the landlord, are very secondary to their business model. Questionable as to why they carry out inspections after getting the landlord to sign a renewal which was the original point of the dispute. Be warned.

Cathryn · 10 October 2024

★★★★★ 5/5

Google

I have been using Easthams for many years. Over the last few years, I have dealt with Chloe Ollerton. Chloe is excellent at her job, has lots of knowledge and is friendly and very polite. Most importantly for me, if Chloe says she's going to do something, it's done. I find this a rare trait these days. Thanks Chloe

John · 25 March 2026

★★★★★ 5/5

Google

Marienna has been excellent in managing my HMO. She is professional, responsive, and always keeps everything running smoothly. Communication is clear and timely, and she handles any issues quickly and efficiently. It’s reassuring to know the property is in such capable hands. I would highly recommend her to anyone looking for a reliable and proactive property manager.

Arron · 1 April 2026

★★★★★ 1/5

Google

Worst Rental Experience of my Life. The application process was not seamless; especially if you're a returning citizen or immigrant to England. The agents don't have knowledge of the properties at viewings. Ask basic questions, and get responses, such as, ''Oh, I don't know.'' They don't introduce themselves, but walk ahead, open the door and say, ''have a look around for yourself.'' The quality of homes they select to manage vary drastically. Especially, if the monthly price ranges from 700 - 1200. It mainly depends on who does the inspections. To be fair, some of the landlords of the properties are misleading to the agent; thus, causing future problems for both the agent and tenant. For example: use of incorrect paint in the bathroom and kitchen, and inadequate insulation and ventilation. We rented 8 Armstrong Street, Ashton-on-Ribble, Preston. We had numerous issues which relate to the above examples. However, there was an existing flea infestation which required a specialist, damp and mold, inadequate heating, screws and nails protruding from the back gate, inadequate roofing, and rotting floorboards on the ground floor. The representatives from the Eastham's & Co were very quick to blame us. On one instance, I was told, ''I need to learn how to live in an English home.'' Prior to living in this property, I lived in England from 2017 without issue, and had a great landlord. When Eastham's & Co did address the issue, they would instruct contractors to turn up at the property unbeknownst to us. This was a problem as we have an infant child. This was a continuous problem until about a month before we left the property. The Director, Mark Eastham, did attend the property, but this had little effect on change. Ultimately, I had to contact the Council to get involved, and they identified more issues than I realized. Due to the aforementioned, I had to seek another rental until I could get a mortgage. The whole interaction caused me to become angry and frustrated. It was a burden to my family. I wish I never dealt with Eastham's & Co, nor met anyone who works there. I feel very bad for anyone who desperately needs a rental and has to deal with this agency.

Richard · 2 September 2025

★★★★★ 5/5

Google

We have recently rented a house through Easthams & Co. Laura, Ed and the team have been extremely helpful, professional and understanding during the course of our tenancy. Laura has been extremely helpful in terms of keeping me regularly updated on various matters and always replies to my queries very quickly. It is clear that the agents at this firm go above and beyond to ensure both tenants and landlords are well looked after. Thank you Laura, Ed and the team.

Katie · 2 December 2023

★★★★★ 5/5

Google

Marienna was incredibly helpful in finding me a new home with moving into the area having never been in Preston before and moving by myself. She responded quickly to queries and went above and beyond in order to ensure my move went smoothly …

Phebe · 15 February 2026

★★★★★ 1/5

Google

EXTREMELY RUDE STAFF👎👎👎 I wanted to rent a house in Fulwood and paid the holding fees, but then discovered that the bills are too high and the house insulation was bad and that I won't be able to afford the costs. So I called the office to view another relatively cheaper house, but Laura was very nervous and told me that they won't show me any other property. THE WORST AGENCY EVER TO RENT WITH. Edit : Ofcourse I didn't want to waste your time nor lose my money (especially after I paid the holding fees). And had no intention to cancel the renting, but the bills were too expensive and I wouldn't be able to afford the house, so I tried looking for another cheaper house.

Engi · 9 March 2023

★★★★★ 4/5

Google

Very helpful team. Good communication :) Chloe has been great and very supportive.

Sabah · 15 January 2026

★★★★★ 1/5

Google

We didn’t feel valued as clients throughout our interaction with this agency. I was in contact with Marienna, who repeatedly asked for additional information, one email at a time, instead of clearly outlining everything needed in one comprehensive message. Our application included a guarantor (a homeowner with a £52k salary), my own income (£26k from part-time work), and my boyfriend, who was in the hiring process for a company. Despite this, Marienna stated that the landlord required full-time employment. When I asked for alternative solutions, she simply stopped responding, no reply, no follow-up, nothing. Later, my father-in-law, with an income of £37k, decided to move in with us. My boyfriend called the agency again, explaining our updated situation, only to be told, "Landlords don’t see well three people living in a two-bedroom property," before the call was abruptly ended. There was zero willingness to discuss options, find compromises, or assist us as clients. Overall, an extremely disappointing experience.

Yessica · 22 December 2024

★★★★★ 1/5

Trustpilot

Look elsewhere, Easthams aren't here to help.

Poor communication and a lack of professionalism from the lettings team. The level of service we received was unacceptable. As British citizens relocating back to the UK after living overseas, we found their lack of transparency and understanding both frustrating and disappointing. Other letting agencies in the area were much easier to work with and helped us find the home that Easthams appeared unwilling or unable to do.

Emma · 23 June 2026

★★★★★ 5/5

Google

Chloe was so helpful and professional. She made the process smooth and easy and was always quick to reply to any queries - I would highly recommend Easthams and Chloe is a credit to the company

Jonathan · 15 February 2026

★★★★★ 5/5

Google

End of an era! Myself and my husband have been tenants with Easthams for almost 9 years, in that time we have always been treated very well by the Easthams team, always on hand with advice, and always had any repairs sorted quickly. Would highly recommend both potential tenants and landlords to go with Easthams as they are experienced and professional. Many thanks to Matt, Ed and all the team at Easthams. Mr Shane & Graham Longton

Shane · 26 October 2024

★★★★★ 5/5

Google

I recently went for a property in Ashton on ribble and the process went really well. Very polite, very helpful and very professional. Marrienna pye even sat down with me and help me upload my references and other documents on my phone because I am not that tech savvy and I thankyou for that. The letting it self is spotlessly clean and I would definitely use Easthams again and also tell my friends the experience I’ve had .

Martyn · 15 March 2026

★★★★★ 4/5

Google

I've had a fantastic experience with Easthams & Co - Residential Lettings. From the moment I contacted them, the team was incredibly professional and responsive. They made the entire process of finding and moving into my new home smooth and stress-free. Their attention to detail and commitment to customer satisfaction are truly commendable and a special shoutout to Chloe for her exceptional service. From the very beginning, Chloe was professional, attentive, and incredibly helpful. I highly recommend Easthams & Co to anyone looking for a reliable and efficient lettings agency. Thank you for your excellent service!

ARSHA · 24 July 2024

★★★★★ 5/5

Google

We rented a two-bedroom property through Easthams and Co. and had a positive experience overall and we found their team to be exceptionally professional and supportive throughout our time with them. Chloe Ollerton - She has been a key figure in ensuring our renting process went smoothly and has been fantastic to work with during our tenancy. She is highly efficient and always prompt in addressing any issues or queries we've had. Her professionalism and dedication ensured that our letting process went smoothly from start to finish. We greatly appreciate her proactive approach and excellent communication skills. Moreover, Her prompt responses to our queries and efficient handling of paperwork demonstrated her dedication to providing excellent service. It's reassuring to know that Chloe is always there to address any issues that arise, making renting with them a stress-free experience. Claire, she has been an absolute lifesaver whenever we've encountered maintenance issues. Her promptness and efficiency in resolving problems have been impressive. Claire is not only knowledgeable but also genuinely caring, ensuring that all our maintenance needs are swiftly addressed. We are grateful for her support and responsiveness throughout our tenancy. Easthams and Co. are lucky to have such a supportive member on their team. Laura Wilson - She has been instrumental in ensuring that our renting experience has been positive. Her leadership and guidance have been evident in every interaction we've had with them. Laura's attention to detail and commitment to customer satisfaction are commendable. She oversees everything with precision and ensures that all processes run smoothly. We truly appreciate her professionalism and the way she manages the entire letting process with ease. Her dedication to customer service is evident in every interaction, and her proactive communication style has made us feel valued as tenants. Lisa Mault - She made our first inspection a breeze with her friendly and approachable manner. She conducted the inspection thoroughly yet efficiently, making sure everything was in order. Lisa's professionalism and warmth stood out, and we felt reassured knowing that inspections were handled by someone as competent and considerate as her. Her friendly demeanour and thoroughness in conducting inspections were truly appreciated. She took the time to address any concerns we had and provided helpful feedback, which reflects her commitment to maintaining high standards at Easthams and Co. Mike Hurst - He conducted our pre-let check with the utmost professionalism and courtesy. His attention to detail was evident, and he ensured that the process was smooth and stress-free for us. Mike's friendly demeanour and thoroughness left a positive impression, reflecting his commitment to ensuring a seamless transition between tenancies. Moreover, he ensured that everything was for our move-out, and his courteous manner made the process seamless. Louise Holmes - She has been incredibly supportive throughout our tenancy. Her understanding and empathy towards our situation were invaluable, making the entire renting experience much smoother and her understanding and empathy regarding our situation were greatly appreciated. Louise's professionalism and willingness to assist have been exemplary, and we are grateful for her proactive approach to addressing any concerns we had. She handles administrative tasks with efficiency and always goes the extra mile to assist us with any queries or concerns. Louise's dedication to customer care makes her an invaluable asset to the company. Matt (Director) - Receiving a thank-you note from Matt was a wonderful gesture that highlighted his thoughtfulness and personal touch. It's clear that he cares deeply about the experience of tenants and values the relationships built with clients. His leadership sets a positive tone for the entire team. His kindness and appreciation were deeply appreciated, and it reflected positively on the company's leadership.

Vindyani · 24 July 2024

★★★★★ 2/5

Google

Booked in for two viewings this week. Great communication booking them in at first. Which is why it’s 2 and not 1 star. Today Monday the 3rd I received a call at around midday saying landlords found someone for our preferred viewing… That’s all good. Completely understand. Still have the leyland one. I then drive to the one in leyland. Wait around for a amount of time, no one is there. I called and there isn’t anything on the system, I’ll get a call back since the other staff are busy. Get told that apparently I called in to cancel this morning which is false… I then speak To a manager and says the same and apparently the other staff member is going through the conversation with her and apparently it changes to she offered me 3 o clock instead and I couldn’t attend. Story doesn’t ad up and I’m not having my integrity questioned over a staff member lying. As promised I’ve attached called logs to show I never called in the morning. Won’t be using them again. Appalling. Hope to the staff member gets dealt with appropriately,

Adam · 24 June 2024

★★★★★ 5/5

Google

In the past with other companies it has been a difficult and tedious process, but Chloe made it really easy and was extremely helpful in getting everything set up and asking any questions I had!

Oliver · 28 December 2025

★★★★★ 5/5

Trustpilot

End of an era

End of an era! Myself and my husband have been tenants with Easthams for almost 9 years, in that time we have always been treated very well by the Easthams team, always on hand with advice, and always had any repairs sorted quickly. Would highly recommend both potential tenants and landlords to go with Easthams as they are experienced and professional. Many thanks to Matt, Ed and all the team at Easthams.

Shane · 24 October 2024

★★★★★ 1/5

Google

My husband is ex military and now works away a lot, we saw a house we wanted to rent and every obstacle was put in our way, we were point blank refused to rent from them, the member of staff i delt with didn't really have a clue what she was dealing with and didn't make me feel at ease that she wanted to help us out, as for the manager he was so rude on the phone! Reading some of these reviews I think we've had a lucky escape! The house has been on the website since Jan 2024..... I wonder why!!!!

Louise · 28 December 2025

★★★★★ 5/5

Google

Great letting agency, all issues at move-in were dealt with promptly, and they’ve been excellent at resolving any queries since. Special thanks to Chloe and Mike for their help.

Hamza · 28 December 2025

★★★★★ 5/5

Google

Fantastic experience with Laura Wilson in particular. After viewing the perfect apartment, the process was a breeze - fast, efficient, accurate and well communicated. References were completed very quickly and I had the keys in my hands before i knew it. I'm now on a rolling contract which was a seamless transition - I plan to be in this same place for at least another 1-2 years and this agency has been extremely accommodating from the start. I couldn't recommend Eastham's & Co. more! Well done Laura and team!

John · 25 February 2024