Every review we hold for the Framlingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCharlotte put our lodge on the market. Her visit was efficient and everything was very clear. All the way through the team have kept in touch offering suggestions and just making everything a very unstressful experience. Their customer service has been some of the best I have ever received and will not hesitate to use or recommend them
Sam · 16 April 2025
Agent replied · 26 August 2024
Sam thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI viewed my house with a young negotiator Bea and she was very professional. Bea helped me with my concerns about down sizing, pointed out alternatives to ensure I could happily live in my new home and then communicated well throughout the whole sale process. Bea was efficient, diligent and made the whole process very easy for me. I would highly recommend her. Thank you I love my new house!
Tammy · 17 June 2023
★★★★★ 5/5
GoogleI went to William H Brown for a property valuation for probate. The office staff were really friendly and helpful. Lottie came out to look at the house and valued it really quickly and the process was just so easy. Lottie was really kind and made me feel like our case was genuinely important to her. Nothing was too much trouble. I would thoroughly recommend William H Brown Framlingham!
Emily · 17 June 2023
★★★★★ 5/5
GoogleFirst impressions from enquiry of the property I am purchasing to going through the buying purchase to being introduced to a mortgage advisor, to a solicitor is very professional. All of the staff are very lovely, quick to respond to your calls or emails. I am being looked after by Alice who is a lovely person who has looked after me. I would highly recommend this branch in buying or selling a property knowingly know that you will be well looked after by friendly, knowledgable, trusted staff. Thank you - Lou
Louise · 20 September 2023
Agent replied · 16 June 2024
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
★★★★★ 4/5
GoogleCharlotte was incredibly friendly and approachable. Always happy to help and responded quickly and efficiently to my enquiries along the way.
Georgina · 16 April 2024
Agent replied · 16 June 2024
Many thanks for the great review and your kind words Georgina. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe team at W H Brown Framlingham sold my house in a difficult market and worked hard to see the sale through. Thanks guys
Clive · 24 November 2025
Agent replied · 24 December 2025
Thank you for your kind words! We are thrilled that we were able to successfully sell your house in a tough market. Our team works diligently to ensure a smooth and successful sale for our clients. Congratulations on the sale! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAfter a single enquiry to W H Brown; I received nothing but complete professionalism from Oliver Yeatts. Not only has Oliver been prompt with updates, he has been extremely thorough too, even behind the scenes he worked hard to make the house progress faster for our benefit. My partner & I had a house buy processing when the vendors suddenly changed their minds about selling; Oliver made a very emotional situation easier to get through. Within days of that house buy falling through, he had found our (now) forever home. He had gone above and beyond to get us viewing it right away; the property hadn’t even made it onto the W H Brown website before our offer got accepted. From then on, Oliver continued to act in complete dedication to getting it to completion. It wasn't easy paperwork, there was a lot more chasing compared to a standard house sale due to it also being converted from leasehold to freehold at the same time. As if being the link between us and the vendor wasn’t enough work, he was also in communication with the local council, regarding the conversion, to keep things moving along smoothly! We will be buying additional property in the future, and Oliver will absolutely be oury first call when we do! We cannot recommend Oliver enough; he thrives under pressure and is an asset to any team he’s a part of. A complete credit to W H Brown, they are very lucky to have him. Thank you for helping us find our home, Megan & Rob.PositiveResponsiveness, Quality, Professionalism, Value
Meg · 27 August 2021
★★★★★ 5/5
GoogleWillian H Brown Framlingham were so helpful with the purchase of our first home. Unfortunately we did not have the best experience with our solicitors, so the entire process was very stressful for us, especially as we were first time buyers. The only thing that kept us sane was the fact that Oliver and the rest of the team at William H Brown were so helpful. Oliver went above and beyond to help explain things to us and push our solicitor when they refused to answer the phone to us! Thanks again for your hard work Oliver, you helped hugely through a very stressful few months! Jenny & HarryPositiveQuality, Professionalism
Jenny · 17 June 2021
★★★★★ 5/5
GooglePleasure to deal with this office, helpful and informative, especially Beatrice! But the whole team are great
Mark · 16 April 2024
Agent replied · 16 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLottie and her team have been amazing and have gone the extra mile supporting us with our move from start to finish.
Aaron · 21 August 2023
Agent replied · 16 June 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSuperb advice and management of house purchase. Special thanks to Lisa Moores, mortgage advisor, and Bea. The A Team!
Allison · 20 September 2023
Agent replied · 16 June 2024
It’s really lovely to read another 5* review and recommendation. Many thanks, Scott @ Customer Care
★★★★★ 5/5
GoogleTracey, Doris, Chloe and colleagues provide a really excellent service. They deliver what they say they will do. In addition, they are experts on the local market so very often can help you to sell AND buy by really understanding your needs and accurately selecting properties that suit you. The internet marketing is pin sharp and the photographic service (which can include drone views) gives very good images which get your property noticed on the web. Whilst they are a friendly local office, they are connected with so many potential buyers and sellers in the group. This is my second time using this team and I would do so again without hesitation.PositiveResponsiveness, Quality, Professionalism, Value
Vincent · 17 June 2022
Agent replied · 16 June 2024
Hi, thank you so much for the 5* review of our William H Brown branch!
It's great to hear that the team have been helpful, friendly & efficient! If you ever require anything else from our team, we will be more than happy to help.
★★★★★ 5/5
GoogleAbsolutely amazing service, could not fault the professionalism and the customer care. Went beyond what was expected, definitely walked the extra mile for me and my buyer. Would highly recommend!!!
Patricia · 16 April 2025
Agent replied · 16 June 2024
Thank you for taking the time to leave us this great 5* review and recommendation Patricia Quinn. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmazing customer service from Lottie. She has bent over backwards to answer our questions and talk through everything. We are really excited about selling our house through Framlingham WH Brown.
Sian · 16 April 2025
Agent replied · 26 August 2024
Many thanks for the fantastic 5* review Sian. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWas recommended by a good friend. Excellent recommendation, One call to set up meeting with Charlotte who came to property for valuation for probate purposes. Was right on time, very professional, very helpful and provided evaluation the same day. Great service. Much appreciated
Paul · 16 April 2024
Agent replied · 16 June 2024
Many thanks Paul for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI can only be full of praise for the staff from the Framlingham branch, professional, friendly and helpful every one of them that dealt with our attempt to purchase.
Roy · 25 November 2024
Agent replied · 9 November 2024
Thank you for taking the time to leave us your 5* review Roy! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI first used this Branch in Autumn 2022 when I was interested in a new build site this agent represented. First impressions were that of extremely friendly and helpful staff throughout the Branch. They kept me fully informed of the …
Lyn · 16 April 2024
Agent replied · 16 June 2024
Many thanks for your outstanding 5* review and your kind words Lyn. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAs a prospective buyer I was impressed by the professionalism and friendliness of Beatrice who showed me around a few properties in the area. Most importantly she was able to answer all of my questions and had lots of local knowledge.
Deborah · 20 September 2023
Agent replied · 16 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBought through William H Brown. Dealing with Ollie was a pleasure, always willing to go the extra mile to keep communication strong, morale high and arising issues solved. His drive and energy was commendable and helped make the (what is always stressful) situation easier. Thanks. Would sincerely recommend you to friends. Marc
Marc · 18 June 2018
★★★★★ 5/5
GoogleCharlotte and Beatrice were excellent, always finding out answers to our questions no matter how small and promptly returning our emails .We would highly recommend this branch.
Glenn · 17 June 2023
★★★★★ 5/5
GoogleHaving used William H Brown before, I can honestly say I have always found them to be friendly and considerate whilst maintaining a highly professional approach. …
Susan · 16 April 2024
Agent replied · 16 June 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCan’t recommend enough! Oliver was extremely helpful , reassuring, and informative but at the same time showed great sensitivity in helping sell my mums house after she passed away last August. Excellent service . Thank you .PositiveResponsiveness, Professionalism
Sandra · 27 August 2021
★★★★★ 5/5
GoogleFrom the moment that we met Oliver at William H Brown, Framlingham we know we were in safe hands. As first time buyers looking to purchase our first home, Oliver walked us through the process from start to finish with incredible professionalism. He listened to our requirements and even managed to show us around a house the day it was put on the market. The one that is now our home. All staff at William H Brown were professional, polite and knowledgeable. I know when it comes to selling our home we will definitely be using William H Brown - Could not recommend more.
Kevin · 17 June 2021
★★★★★ 5/5
GoogleVery impressed with the service I received from William h brown. All staff were very helpful and quick at getting the job done.
Ben · 22 July 2023
Agent replied · 16 June 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
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