Every review we hold for the Framlingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBea has been fantastic from the beginning of my purchasing journey with William H Brown. Bea responded quickly to my viewing requests, was knowledgeable on the property as well as the area and was consistent and timely in her response.
Lottie printed my solicitors documents and witnessed them so I could get them sent off ASAP, and even helped pacify my toddler with biscuits 🍪.
All of the employees I have spoken to in the office have been helpful, accommodating, and kind.
Thank you all for helping me throughout the journey, I cannot wait to see you to pick up my keys next week :).
Aimee · 10 December 2025
Agent replied · 24 December 2025
Thank you so much for your glowing review! We're thrilled to hear that Bea, Lottie, and our team at William H Brown exceeded your expectations during your purchasing journey. We pride ourselves on delivering knowledgeable, efficient, and friendly service to our clients and we can't wait to see you next week to hand over your keys! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAn excellent service from the team Bea Lottie & Harry. With the sale of my late mother’s property. From the valuation by Bea to the you’ve completed call from Lottie. It was done in a professional way. I was kept informed of viewings and feedback. Always ready with any advice I required. Made the whole process very smooth. I would highly recommend Lottie and the team
Once again many thanks
Addam · 16 January 2026
Agent replied · 16 April 2026
Thank you for your kind words and choosing us to sell your late mother's property. We're thrilled to hear that our team, especially Bea and Lottie, provided you with excellent service throughout the process. We always strive to make the selling process smooth and professional for our clients. Your recommendation means a lot to us. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe have just purchased our new home though Lottie. The whole process was so easy and Lottie was always available and helpful. Lottie's knowledge and communication was both personal and professional giving us full confidence in the whole process.i would definitely recommend Lottie, the team and the branch for anyone one looking to be helped to fine a new home in an amazing place. Lottie, thank you for everything...
Paul · 24 November 2025
Agent replied · 24 December 2025
Thank you for the kind words! We are thrilled to have helped you find your dream home. Our team takes pride in providing exceptional service and we are glad to have exceeded your expectations. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe have purchased a house through William H Brown. The process has been smooth and the team are always at the end of the phone ready to help.
Everyone we have dealt with has been lovely, but a particular shout out to Alice (who showed us around the property) and Lottie (Branch Manager) who have guided us through the process and offered valuable information and insight along the way.
Buying a house is a complicated thing, especially if you haven't done it before, but the Team at William H Brown have enabled us to navigate the process with ease.
I would definitely recommend them if you're in the thinking of purchasing a property.
Ben · 16 April 2025
Agent replied · 26 August 2024
Hello Ben, thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that Alice, Lottie, and the rest of our team could assist you smoothly through the home-buying process. We truly appreciate your recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleVery frustrating to deal with. Lack of attention to detail. Spoke to a few different employees about various things and found the same problem across the board - they aren’t listening most of the time and make a lot of assumptions instead of bothering to ask you a simple question.
I asked repeatedly to be emailed but the employee Harry I spoke to kept insisting on calling against our wishes. There was also a significant amount of errors made on his behalf which was incredibly frustrating. Especially when no matter how I worded it he just refused to listen and kept doubling down on the same mistake. We were also informed by the manager that if we wanted to purchase a property fully furnished, we would have to negotiate additional money however when we saw the ad listed on their website it clearly stated it was being sold as fully furnished… so I’m unclear as to whether or not this was an attempt to get us to spend more money unnecessarily. This comes across as really bad business practice and very deceptive and devious. I have reached out to William H Brown for clarification.
Dev · 25 December 2024
Agent replied · 8 December 2024
Hi Dev,
Thank you for sharing your feedback. I'm sorry to hear about your experience and appreciate you bringing this to our attention. Please contact us at complianceresidential@sequencehome.co.uk so we can address your concerns directly.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWe bought our first home through William H Brown and couldn't be happier! Lottie, Bea and the rest of the team have been extremely helpful answering all questions we had (and being new to the house purchasing game we had a lot)!
They made us feel totally as ease. No question was too silly, they calmed our nerves, helped us with tradesperson recommendations, always super friendly and attentive.
Thank you
Charlie and Jess
Charlie · 25 November 2024
Agent replied · 9 November 2024
It’s really lovely to read another 5* review Charlie. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe team at W H Brown Framlingham made the purchase of my house a simple exercise. We completed yesterday.
I dealt mainly with Alice who was professional, proactive and efficient in dealing with all the issues involved with the process. She was very good at finding answers to my questions without delay and liaising between the vendor and I.
I would recommend Alice and the rest of the team to anyone looking to buy or sell property in this area.
RToogood
Rolf · 17 May 2024
Agent replied · 16 June 2024
Thank you Rolf Toogood for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations
★★★★★ 5/5
GoogleWilliam H Brown was incredibly attentive and helpful in my property enquiries. In particular Bea King was superb with constant updates, clear communication with the upmost professionalism. I would highly recommend dealing with Bea! I cannot speak for other members of staff but I would personally ask for Bea.
Master · 29 May 2025
Agent replied · 25 August 2025
Thank you for your glowing review! We are thrilled to hear that Bea provided such excellent service and that you were impressed with her constant updates and professionalism. We will be sure to pass along your kind words to her and we hope to have the opportunity to assist you again in the future. Thank you for choosing William H Brown! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have been very happy with the level of service from all of the team regarding the sale of my late mother's house. Lottie and Bea were very knowledgeable when helping me prepare for sale, and always helpful in answering any queries. They were very professional, extremely helpful and their speedy responses kept me up to date with any developments.
Ted · 25 December 2024
Agent replied · 8 December 2024
Thank you for your glowing 5* review Ted. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCurrently in the process of buying a property through William H Brown. So far, everything has been very good. Bea King has been brilliant at stepping us through the process. Very responsive to our emails, questions and viewing requests etc. Thank you for helping us reach our dreams! :-)
Robert · 16 April 2025
Agent replied · 26 August 2024
Thank you for leaving us your superb 5* review Robert. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCurrently in the process of buying a property with William H Brown. Bea has been really helpful and quick to respond to any questions we have had. Also arranging viewings has been a simple process and always on a date that suits us. Would highly recommend!
Enzo · 16 April 2025
Agent replied · 26 August 2024
Thank you Enzo for your fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWhat an absolute breath of fresh air! In stressful and difficult times and circumstances, the team at WHB Framlingham showed compassion and professionalism right from the off. After having many bad experiences with various estate agents, we had almost lost all faith in them entirely. Having dealt with Beatrice, Lottie and Lucy, it instantly became clear that you should always 'keep the faith'. Thank you so much for recognising our situation and our needs and assissting us with a bright and exciting future! These ladies are an absolute credit to the company and themselves. Well done and Thanks Again!
Michael · 22 July 2023
Agent replied · 16 June 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBrilliant service from the Team, especially Harry. He has been fantastic in helping us find and view properties. He is a great asset to your team and a pleasure to work with. I would fully recommend!
N · 10 July 2025
Agent replied · 25 August 2025
Thank you for your terrific recommendation and for your complimentary comments and 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAmazing company to deal with. Charlotte and Beatrice were brilliant and a real credit to the company. They kept me updated all of the way through and kept chasing when things slowed down. If you asked them something they always came back with a reply, never had to chase them. Wish more companies were like this!
MrStuart1987 · 27 August 2024
Agent replied · 26 August 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCame in with rental enquiry and request for help. I'm renting a property in Kings Lynn with all the difficulties of long distance communication.
I saw Darja, she listened carefully to my requirements, was patient, professional and took control of the situation which she dealt with perfectly. Thank you Darja.
J.Norman
Jacquie · 26 October 2024
Agent replied · 26 October 2024
Hello Jacquie,
Thank you for your feedback and for highlighting Darja's professionalism and patience. We're sorry to see your low rating and would like to understand more about your experience. Please contact us at complianceresidential@sequencehome.co.uk so we can assist you further.
Best regards, Lucy, Customer Relations Team
★★★★★ 1/5
GoogleHonestly the worst estate agents I have talked to. Trying to force us to talk to their mortgage person and when said no to, belittle you. Had two people call me not knowing what my details were and thinking I needed a mortgage when I don't. Just had a phone call from the "office" but from a 01473 number?? Saying if i still needed mortgage. NO. I asked if she was from the office and she said yes. I told her I wanted her to cancel my viewing but couldn't do that, I had to phone her colleague, when she's in the same office supposedly. Harry does not reply to emails. All properties that are for sale by them we just aren't looking at now.
Benjamin · 9 April 2025
Agent replied · 24 April 2025
Hello Benjamin,
Thank you for your feedback which is greatly appreciated, although I am sorry to read that your dealings have left you feeling this way. I have taken to speak with the branch to obtain their version of events. They confirmed that you told them you did need a mortgage and as you already had a broker, that it was your preference to stick with them and therefore to cancel the appointment. It is the branch understanding you booked the appointment so that the mortgage consultant could explain how mortgages work for auction properties. However, when you advised you were no longer looking at auction properties the mortgage consultant did cancel your appointment. The consultant did explain that she does not physically work in the Framlingham office but that she would ask somebody to call you regarding your viewings, which she did. In regard to the branch not answering your email I am sorry that this was your experience and can assure you that appropriate feedback has been given. If you would like to discuss this further please do not hesitate to contact me at complianceresidential@sequencehome.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally excellent - So impressed. Recently had Bea King from William H Brown come and value my home in Debenham (they'd been recommended by a work colleague). Now here's the thing, Bea evidently is quite young, early 20's? but my goodness she was knowledgeable, she was passionate, she was engaging and I just felt she would work tirelessly on my behalf to sell my home for the best price. Not all Estate Agents are the same.
Andy · 24 May 2025
Agent replied · 25 August 2025
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with Bea and our team at William H Brown. Our goal is to provide excellent service to all of our clients, regardless of age. We appreciate your trust in us and look forward to working tirelessly to sell your home for the best price. Thank you for choosing us as your estate agent. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSuch a friendly and professional team, particularly Lottie and Bea, for whom nothing has been too much trouble. I feel I have been very well looked after and would thoroughly recommend them to anyone wishing to sell their home.
Richard · 25 December 2024
Agent replied · 8 December 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation Richard. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleIt was our good fortune to have Alice Cox as our first port of call.
She was so approachable and professional.
We have spoken to her a few times and still hope to finalise a deal on our favourite property.
Alice is such a great listener and has been so knowledgeable.
We hope to go forward soon
Helena · 21 August 2023
Agent replied · 16 June 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe journey to purchase of our new home was made an easier and pleasant experience by our agent Beatrice. As the site developed she showed us a number of options as to type and position which for us entailed a number of visits. She was always very knowledgeable in answering our questions and where needed she took the time to find answers and let us know. Her enthusiasm, helpful manner and cheerful disposition always made for a delightful viewing.
Robert · 26 October 2024
Agent replied · 26 October 2024
Thank you for your glowing 5* review Robert. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleThe Framlingham office are absolutely amazing. They always call back when they say they will and are always happy and willing to help. They are extremely proactive throughout the whole process and nothing is too much trouble. Bea has been …
Tracy · 16 April 2024
Agent replied · 16 June 2024
Thank you Tracy for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA massive thankyou to Lottie and the team in Framlingham.
After working tirelessly to chase up solicitors and get everything in place, we finally managed to complete on the sale of our property.
Huge effort by all the team. 👍 …
Stuart · 16 April 2024
Agent replied · 16 June 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery happy so far. Harry and Bea organised some very short notice viewings for us and were very helpful. Responses were quick and accurate.
Paul · 25 December 2024
Agent replied · 23 December 2024
Thank you for your 5* review Paul. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA big thank you to Lottie and the team at Framlingham for the help and guidance in the purchase of our new home and overcoming a few problems and keeping us informed all the way though
Steve · 16 April 2024
Agent replied · 16 June 2024
Thanks for the wonderful 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
