Pennyfarthing reviews

★★★★★ 1/5

Trustpilot

Negligent and uncaring company culture. AVOID

Home owner at Augustus Park - Fordingbridge. Northerbury house design. Purchase date: December 2020I cannot in good conscience recommend this builder and would advise others to stay away from their further developments in Fordingbridge, Hampshire.Dealing directly with their Construction, Sales, and Customer service Directors it is very clear they want rid of us and have failed to upkeep any promises made, we have been lied to and eventually they no longer respond to our emails. Unfortunately this has been the experience all of our neighbours have received as well, leaving us as a community frustrated and angry.At least every month or few weeks our manhole outside the house has blocked stopping the two bathrooms mentioned from draining. Unfortunately PF did not initially take the issues seriously and we were told:- Flush twice when using the toilet.- Use different toilet paper.- That the house was designed for more than two people living in it and that we were using the toilets too infrequently, making it our problem not theirs.- The other toilets in the house were meant to help with flow and to use them more instead.- Clearing our blocked manhole regularly is a part of normal household maintenance.Now two years later, they have told us to go to the buildings warranty provider and stop emailing them as its household maintenance.I attempted to have hard wood flooring laid in the carpeted half of the downstairs (the rest is large tiled). It was found that the subfloor of the downstairs had been improperly laid and that it had totally failed. After a discussion with PF it was agreed that my contractors would rip up and relay the defective floor for hardwood fitting later, PF agreed to pay for this extra work. After the work was completed and the invoice was sent to PF they refused to pay the amount as they deemed it “unreasonable” and that my £3000 bill would not be reimbursed. Their directors visited the property whilst it was an unliveable concrete mess and said that they had had retrospective quotes from contractors that never visited the property for £450 and that it was immoral for them to pay. (Job size: two men, 4 days of work, equipment hire and materials.)To get the money from them I had to take them through the legal system at small claims court, which took over 8 months. The judge awarded the full sum to me and gave PF a good scolding. All documents/transcripts/evidence are, of course, public domain and I urge you to read them to understand the attitudes of PF should you ever be in the same position after buying a house from them. Salisbury Claim/Court reference: 365MC626Further to this, the large format tiles in the rest of the downstairs have faults. The downstairs bathroom and the utility room have every tile loose and eventually cracking, along with some of the tiles in the kitchen. When lifting the tiles, you can clearly see they never bonded to the defective subfloor, that hasn’t yet been replaced. PF agree that the subfloor for the whole of the downstairs would have been laid at the same time, they agree that the subfloor would have the same defect (obviously) as the replaced area, but they do not classify the tiles coming up as a defect with the subfloor. This means that they will not be making good. Instead they wish to spot replace the tiles that have come up, with a wildly different batch colouration, but as it’s the same part number they do not care. (Its practically a different tile and looks ridiculous, I don’t want a floor that looks like a chessboard). Not only this but PF are trying to wheedle out of it by saying that we loosened the tiles by having hardwood flooring laid. Luckily we have video evidence of the subfloor being taken up in the areas near the tiles, showing it soft and coming up almost with your fingernails. Now we are over the two-year mark we have engaged the housing guarantee who will ensure PF put it right. To note, if you go this route, if you are not extremely lucky/careful ALL of the investigation costs to resolve a problem with your house must be paid by you, they are not reimbursed, this might include surveyors etc who are expensive, the guarantee provider will foot the bill for the repairs after that. I can only despair and urge any potential buyer to steer clear. Mistakes and bad workmanship are all very well, but this company is negligent, uncaring, and immoral, they have often resorted to bully tactics to get their issues left alone. I am not able to go blow by blow in a review but a lot of this is within the publicly available court case documents. Many of our neighbours have given up with their problems as the effort required to get anything resolved is too much.These are aside from the appx 200 snags when we first moved in, some major, some small, some requiring lots of pushing for resolution.

Alastair · 10 September 2023

★★★★★ 5/5

Trustpilot

All very friendly and approachable people

Jackie and the sales team have been really good at helping us throughout the buying process with Pennyfarthing. We have now been living in the house for almost 2 months and couldn't be happier. Matt and Taisha in the customer care team have also been great at sorting out the snags and answering our various questions we had.

Alice · 11 October 2024

★★★★★ 5/5

Trustpilot

Really good and efficient- help with…

Really good and efficient- help with any issues big or small. Malcom and rafal seem to want to make sure everyone is happy with the service and take a lot of pride in their work we called up with a slight issue and someone was here within an hour and the problem was solved :)

Karlie · 6 December 2022

★★★★★ 2/5

Trustpilot

Been in a Penny Farthing House since…

Been in a Penny Farthing House since October 2020, they look good but as they say the devil is in the detail! No idea how they won the award/s that they claim. The issue is that the builds are rushed they chase the money and compromise on quality on the basis that they can fix issues later.Customer service blame most snags on 'settlement'

Chris · 10 September 2021

★★★★★ 5/5

Trustpilot

Great Customer Care Team at Potters Wood

When we moved in to our new home there were a small number of snags. Malcolm and Rafal arranged tradesmen to attend quickly, staying in touch regularly until everything had been put right. Well done guys!The house is really well built with exceptional attention to detail, and a superb, high-end finish.

Mr · 15 January 2023

★★★★★ 5/5

Trustpilot

Just moved into a newbuild

Just moved into a newbuild, beautiful home , and any slight issues after moving in all i had to do was speak to the site manager Malcolm who was friendly and professional, who had people out very quickly and made sure issue was rectified asap. Great service

David · 28 April 2023

★★★★★ 1/5

Trustpilot

We bought a share to buy property from…

We bought a share to buy property from Penny Farthing in Verwood in 2023.

Kim · 7 January 2026

★★★★★ 5/5

Trustpilot

Matt & Chris from the Customer Care…

Matt & Chris from the Customer Care team carried out a shower installation to a very high standard in a timely and efficient manner - keeping the work site tidy, minimising disruption and leaving the site clean after each days work

Rob · 27 August 2023

★★★★★ 5/5

Trustpilot

Had a couple of issues to be made good…

Had a couple of issues to be made good in our home this week, which have now been sorted with the help from Taisha, Matt and Chris from the customer care team. Many thanks to you all.

David · 4 November 2023

★★★★★ 5/5

Trustpilot

Thanks to the Customer Care team for a job well done.

Thanks to the Customer Care team for identifying and remedying the problem with tiling in our dining area. Clare in the office and Matt and Chris on site were courteous, helpful and efficient throughout what was a fairly extensive programme of work. Excellent attention to detail throughout. Thankyou.

Michael · 10 November 2022

★★★★★ 5/5

Trustpilot

Customer service query

Sue in Customer Service helped me with a query about buying spare parts for a fixture in our house. We are past the end of our warranty period but she could not have been more helpful and responded very quickly. Excellent service and problem solved.

Matt · 15 February 2023

★★★★★ 5/5

Trustpilot

We’ve recently bought one of the new…

We’ve recently bought one of the new build flats and we can’t fault the service we received throughout the whole process from everyone at Pennyfarthings. Everyone is very helpful and friendly! The flat is built to an excellent standard and we’re very happy. Definite 5 stars from us!

Georgie · 28 October 2022

★★★★★ 5/5

Trustpilot

Jackie the sales lady was fantastic

Jackie the sales lady was fantastic, honest, new her product and was helpful with information on the area and gave suggestions regarding mortgages. I could not fault her, was good at listening and asking questions. Good follow up phone calls. Very impressed

Deborah · 12 March 2023

★★★★★ 5/5

Trustpilot

Aftercare team sees things through

With Malcolm of the aftercare team you get a can-do attitude that gives you the sense that everything will be seen through, whatever it takes - & that's been my experience this past fortnight. I could hardly have asked for more really.

James · 20 February 2023

★★★★★ 5/5

Trustpilot

Potters Wood

It has been a real pleasure working with the Potters Wood team - Jackie, Judith and Sina have all been so helpful. They are extremely knowledgeable and help make sense of a stressful and overwhelming situation. Thank you ladies for being there for me!

Shelley · 6 November 2022

★★★★★ 5/5

Trustpilot

Customer Caree

We would like to show our appreciation for the attention and work carried out by Matt and Chris. From Customer Care. The effort they made for us on all items was outstanding with a will to ensure that everything was completed in a satisfactory way.

Valerie · 26 September 2022

★★★★★ 5/5

Trustpilot

Excellent Company

Like the first house I bought from Penny Farthing, from Jackie and the girls in the sales office to Malcolm quickly sorting out any snags I have found that they are an excellent company and deserve there 5 star rating.

Brian · 11 March 2023

★★★★★ 5/5

Trustpilot

Would highly recommend!

It was a very positive experience buying from Pennyfarthing homes. Moving in was a slick, professional process and we've been extremely impressed with the quality of the build.

Samlawts · 22 May 2025

★★★★★ 5/5

Trustpilot

More great customer service

Customer care responded to a boiler query within the hour and had Malcolm round that morning to help me get my heating back up and running.

JR · 11 January 2024

★★★★★ 5/5

Trustpilot

Matt and Chris from Customer Care have…

Matt and Chris from Customer Care have done a great job. We're polite and and on time every day. A pleasure to have in the flat working

Arthur · 13 December 2022

★★★★★ 5/5

Trustpilot

We are very happy with our new home

We are very happy with our new home. Rich from the sales team at Whitsbury green has been excellent and made our move as smooth as possible.Any issues have been dealt with promptly by the site manager Lewis.

Matthew · 14 May 2024

★★★★★ 5/5

Trustpilot

Great experience

Lovely experience with Pennyfarthing. Jackie and the sales team made the whole journey really straight forward and we love our new home. Highly recommend buying with them!

Customer · 5 November 2022

★★★★★ 5/5

Trustpilot

Quality repair by Matt today

Quality repair by Matt today, great workmanship and attention to detail. Many thanks.

David · 23 November 2023

★★★★★ 5/5

Trustpilot

Great company to work alongside

Great company to work alongside, we look forwards to working on more developments.

Nick · 23 April 2025