Trusted Agent profile
★★★★★
151 reviews across 1 platform
Whitsbury Road, Fordingbridge, SP6 1NQ
Pennyfarthing's Fordingbridge office at Whitsbury Road is rated 4.5 out of 5 across 151 reviews on 1 platform.
Every review we hold for the Fordingbridge office, from every platform, shown as written. First names only.
5/5
TrustpilotPotters Wood, Verwood
We were lucky enough to buy on the “First homes” scheme, without this we would not have been able to buy our first home.
Thank you for your kind review. We’re delighted you’re happy with your new home!
5/5
TrustpilotThanks to Malcolm and the customer care…
Thanks to Malcolm and the customer care team. Replaced a roof ridge flashing in a prompt and professional manner. Great service. Thanks.
Hi John,Great to know that Malcolm and the rest of the Customer Care Team have been able to promptly fix the roof issues, we strive to provide this level of service for all our customers.Regards,The Pennyfarthing Homes Team
5/5
TrustpilotWe moved into a Pennyfarthing Homes…
We moved into a Pennyfarthing Homes newbuild in August 2023. As with any newbuild there were a few snags but thanks to the Customer Care team these were all dealt with quickly and politely. The house has been all we could wish and more.We are moving shortly for family reasons and this will be into another Pennyfarthing newbuild. We are looking forward to a high quality home with the support of caring staff during and after the move.
5/5
TrustpilotWell done Matt!
Matt came round to fix our list of snags. He was very professional, took great care and sorted out all the problems. Thanks Matt for a good job well done!
5/5
TrustpilotPennyfarthing homes - Whitsbury Green
The sales team at Whitsbury Green, Richard in particular, were superb through the whole process and have been even after we moved bought our house there.
Your kind feedback means a lot to us. It was a pleasure supporting you throughout the process.
1/5
Trustpilot2 En-Suites Replaced Twice!
2 En-Suites Replaced Twice!Having lived in our new home for just over a year we can confirm that the customer care from Pennyfarthing is absolutely non existent. We have had one En-suite replaced twice, due to boarding not being attached properly to the studs and also floor adhesive being used on the wall tiles, and the second En-suite has had a similar issue where we are still waiting for the issue to be rectified. We have been left with damp and mould in a room where our young daughter is sleeping.We are ignored by customer service, their operatives lie when they visit the property to discuss the issues and emails are constantly ignored. We have invited the MD over to view all the issues we have yet apparently he is too busy.The houses look lovely from the outside but the aftercare is appalling. They sat on our independent snag survey for over 6 months. We have had days and days of missed appointments where they have failed to turn up. Health and safety on their live sites is appalling - random spot checks are needed by the council.They hold your personal data, use it, pass it onto subcontractors and BREACH the data protection regulations.All staff are rude, arrogant and want nothing more to do with you once the house is sold. They are too busy pushing the sales on phase 2 and have left all of the customers on phase 1 up in arms over their treatment of us.When we have complained they don't get all the facts together, won't liaise with us and their only argument is 'we helped you with a border issue with a neighbour'..... you only confirmed where our border was!If you want a lovely house after all the snags are completed then buy away, but if you want hell after you've moved in then I'd avoid this builder like the plague!
Thank you for your comment, we are aware that your compliant is being managed with the Customer Care Team, if you have any further issues then please do not hesitate to contact us.
1/5
TrustpilotExtremely disappointed by the sales…
Extremely disappointed by the sales process and the lack of transparency
5/5
TrustpilotMalcolm was fantastic
Malcolm was fantastic , he looked after us at Potters Wood (customer care), pre and post moving in 👍Sean .
Hi Sean,Thank you for your 5 star review, we hope you are enjoying your new home!Regards,The Pennyfarthing Homes Team
5/5
TrustpilotGreat Job
The repair team were courteous, diligent and on time. They were very helpful and cleaned up after themselves. Thank you Matt, Chris and Clare
Thank you so much for your 5 star review! We are so pleased to hear that you had a great experience with Pennyfarthing Homes.
5/5
TrustpilotWhitsbury Green
Just wanted to share our very positive experience with everyone from Whitsbury Green!
We’re grateful for your positive feedback. It was a pleasure supporting you throughout the process and we will pass on your kind comments to Richard and Amy!
5/5
TrustpilotExcellent Customer Care
We had some work done on our windows by Greg from Munster Windows and he reported a secondary issue. The very next morning, without us having to chase it someone was there to correct tissue. This was excellent customer care. In addition, Matt, Chris, Clare and the whole customer care team are always excellent; quick to respond and quick to remedy problems. We have been vey impressed.
Hi John,Thank you so much for your review, it is great to hear that Matt, Chris and Clare have been there to help with any issues you have faced. We hope you are enjoying your new home and wish you all the best.Regards, The Pennyfarthing Homes Team
5/5
TrustpilotSuperb
Amazing Customer service from Jackie, she was very knowledgeable and was able to answer any questions we had. The build quality is superb, only a few little snagging items (door not closing properly, etc.), which were fixed very quickly with the help of Malcolm.Definitely recommend them for a new home, don't let the online critics of new builds put you off with a Pennyfarthing home. Top Quality.
Hi Josh and Yasmin,Thank you so much for leaving us a glowing 5 star review. We are so happy Jackie and Malcolm helped you along your purchasing journey making it as seamless as possible. We hope that you both are enjoying your new home!Regards, The Pennyfarthing Homes Team
1/5
TrustpilotConstant problems with Pennyfarthing New Build
We purchased a Pennyfarthing Home earlier this year. We have had nothing but problems both before and after purchase. The houses appear good but the reality is that the company cuts corners and produces shoddy quality and when there are problems their customer service is appalling. We are far from alone in this experience. This is a family business which had a good reputation but its recent builds are terrible and the company just does not care when things go wrong. If you are buying a new home for it to be hassle free unfortunately this is very unlikely to be the case.
Thank you for your comment, we are aware that your compliant is being managed with the Customer Care Team, if you have any further issues then please do not hesitate to contact us.
5/5
TrustpilotThank you Matt, Chris and Claire
Thank you Matt, Chris and Claire for their assistance with a window and door issue. The fixes went in and got sorted.
Thank you so much for your 5 star review! We are so pleased to hear that you had a great experience with Pennyfarthing Homes.
5/5
TrustpilotSuperb :)
We are delighted with our new home from Pennyfarthing Homes. We would like to express our sincere gratitude to Sina, who assisted us throughout the entire process. We are truly thankful for her invaluable help, patience, and professionalism. Our heartfelt thanks go out to Sina and the entire Pennyfarthing Homes team.
Hi there,We are delighted to receive your 5* feedback. It is great to know that Sina was able to assist you throughout your entire moving experience. We will ensure that Sina and the rest of the Pennyfarthing Homes Team is aware of your kind words.We wish you every happiness in your new Pennyfarthing Home at Potters Wood.Regards,The Pennyfarthing Homes Team.
5/5
TrustpilotWell done Penny Farthing Potters Wood sales team!
My experience with the Penny Farthing Sales team at Potters Wood phase 2 has been very good. The team (Jackie and Ellen in particular) have been super-friendly and really efficient. Throughout the build they kept me regularly updated on progress, talked me through the finishing options available, and ensured that last minute problems were resolved to my satisfaction before I moved in. A great experience!
Thank you so much for your 5 star review! We are so pleased to hear that you had a great experience with Pennyfarthing Homes.
1/5
TrustpilotWe bought our house with great…
We bought our house with great excitement but unfortunately have had several problems number one issue for me is our house was sold as being detached house but is in fact a linked detached. Number 2 issue is that we along with most other people on our site were not informed at any stage that Augusta’s ave is being turned into a thru rd to the A338 with the projection of at least 3,000 cars buses vans and lorry’s going past the front door absolutely shocking way to treat people please be very careful before you buy from this builders
5/5
TrustpilotA great experience
From the day we moved in Malcolm and Raf helped with all the little snags and loose ends that needed tying up. The tradesmen that came were all friendly, helpful and did a great job. All of the sales team were great and we are really happy with our new home. Thanks Pennyfarthing!
Hi Matt, Thank you for leaving a 5* star review of your experience with Pennyfarthing Homes, and your kind comments regarding Malcom and Raf. We will make the Customer Care Team aware of your kind comments.Regards,The Pennyfarthing Homes Team.
5/5
TrustpilotPennyfarthing from purchase to aftercare
My overall experience with PennyFarthing has been excellent. There are of course always hiccups and challenges. The sales team were a pleasure to deal with and couldn’t have helped me more and Malcolm from the aftercare team is always superb. He always does exactly what he promises and is extremely efficient in resolving an issue the moment he knows about it. 🙂
Thank you so much for your 5 star review! We are so pleased to hear that you had a great experience with Pennyfarthing Homes.
5/5
TrustpilotPennyfarthing Review
I couldn’t be happier with my first home.
We’re so grateful for your feedback. It was a pleasure supporting you throughout the process.
5/5
TrustpilotPotters Wood
I have found Jackie and the sales team excellent at keeping us well informed throughout the process of buying the property. The house is built to a very high standard and the minor snags I found were dealt with by Malcolm with speed and efficiency.I would not hesitate to recommend Pennyfarthing homes to anyone wanting to purchase a new home.
Thank you so much for your 5 star review! We are so pleased to hear that you had a great experience with Pennyfarthing Homes.
5/5
TrustpilotGreat Customer Care experience
Just had Malcom from the customer care team to check my water pressure and answer a few related questions. He was very friendly and considerate, organised the visit on Monday after raising it on a Sunday with the team, and sorted the issue in no time.Very happy with the experience.
Hi JR, We are delighted to receive your feedback. We will make our team aware of your kind comments and praise. Regards,The Pennyfarthing Homes Team.
5/5
TrustpilotWell done the Customer Care team!
There are often teething problems and niggles with a new build property, but Matt, Chris, Clare and Sue in the Customer Care team are friendly, efficient and easy to deal with. On site, Matt and Chris are perfectionists and always willing to "go the extra mile" to ensure they leave behind a happy customer!
Hi Pete,We are really please to see that Matt, Chris, Clare and Sue have made your purchase as seamless and efficient as possible. We hope you are enjoying your new home as much as we did building it.Regards,The Pennyfarthing Homes Team
5/5
TrustpilotOur experience of buying a new home…
Our experience of buying a new home from Pennyfarthing homes has been outstanding. Jackie and the Sales office team have been incredibly friendly, polite and professional throughout, Nothing ever too much trouble. Always kept us up to date, contact made every 2 weeks. Thank you for making the journey smooth and stress free. Sue and Sean.
Thank you so much for your 5 star review! We are so pleased to hear that you had a great experience with Pennyfarthing Homes.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Pennyfarthing's Fordingbridge office has 151 reviews across 1 platform: 151 on Trustpilot (across the whole business).
Pennyfarthing Fordingbridge is rated 4.5 out of 5 across all 151 reviews.
Pennyfarthing Fordingbridge, Whitsbury Road, Fordingbridge, SP6 1NQ.
