5/5
TrustpilotExcellent service from Maria Hammill
Excellent service received from Maria Hammill at the Rothwell branch. Been looking for a property to buy, Maria is always helpful & nothing is too much trouble. Thanks much appreciated.
Trusted Agent profile · Folkestone and Hythe
Reeds Rains Folkestone reviews in Folkestone and Hythe
★★★★★
2,111 reviews across 2 platforms
85 Sandgate Road, Folkestone, CT20 2AF, Folkestone and Hythe, CT20 2AF
Reeds Rains's office in Folkestone and Hythe, at 85 Sandgate Road, is rated 3.8 out of 5 across 2,111 reviews on two platforms, including 186 Google reviews rated 4.7.
Reviews
Every review we hold for the Folkestone and Hythe office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotJust a quick note to thank Liz at…
Just a quick note to thank Liz at Dinnington Office for her professionalism in helping us buy our new home. I would highly recommend Liz and her team.
5/5
TrustpilotExcellent service and a very professional team. Highly recommended .
Excellent Service by Claire.Very professional.Claire was very approachable and always willing to help.I heave dealt with Reeds Rains before and have had brilliant service every single time. Highly recommended .
5/5
GoogleI dealt largely with Adam and he was brilliant throughout. Being a first time buyer during COVID was a nerve wracking experience but even when faced with a number of delays Adam worked hard to get the sale across the line - keeping me updated throughout.PositiveResponsiveness, Quality, Professionalism
Agent replied · 25 October 2024
Dear Nykita, thank you very much for your kind review. I am pleased to hear that your dealings with our branch went well as we pride ourselves on our excellent customer service. I hope you enjoy your new home. Regards, Stephen Dumbrell, Franchise Director.
4/5
Trustpilotmost valuable of a company is Customers' Care
Your staff respect customers' wishes and requests, then try to achieve what customers' need.
Agent replied · 25 October 2024
Hi there,We appreciate your feedback and are glad to hear that our staff is respectful of your wishes and requests. We strive to provide excellent customer service and will continue to work hard to meet the needs of our customers.Regards,Reeds Rains
5/5
TrustpilotDealt with Scott in the chesterfield…
Dealt with Scott in the chesterfield branch. Absolutely fantastic bloke, had no issues at all and he’s been better than I could’ve asked for.
5/5
TrustpilotJames 5 stars
May I thank James in property letting for all the assistance he gave to my daughter and sorting out the problem with her apartment and talking with landlord and dealing so well with the issue ... very polite professional gentleman
1/5
TrustpilotDisappointing
Made the mistake of using these to sell our house. We have now been waiting for a memorandum of sale for well over a week. Initially we were getting told we would have it 'by the end of the day'. This then changed to 'we have chased it', were now getting to the point that our emails are just being ignored. Nobody seems to be taking ownership of this their side, its left to us to do all the chasing. The one document we are waiting on to move forward is being held up by our own estate agent. I would not recommend them!
5/5
TrustpilotEverything went really well for our…
Everything went really well for our rented property. Lucy was very friendly and communicated with us every step of the way.
5/5
TrustpilotVery helpful staff.Got us through our…
Very helpful staff.Got us through our identity check quickly.Thankyou so much.
Agent replied · 25 October 2024
We appreciate your kind words about our staff. We're glad to hear that they were able to assist you with your identity check efficiently. We strive to provide our customers with a positive and seamless experience.
1/5
TrustpilotWarning this pack of thieves is still…
Warning this pack of thieves is still taking tenancy renewal fees off of tenants which is illegal.This fee was abolished on 31st May 2020 but they are doing it still as I write this.Cant wait to inform Trading standards and local council.This review concerns the branch in Dinnington South Yorkshire.Postal code s25.
Agent replied · 25 October 2024
Hello - We are sorry to hear this - Reeds Rains are very rigorous about applying the correct fees and pride ourselves on being up to date with all matters of legislation. We would like to look into this further if you can let us know which branch you have been dealing with?Kind regards,Reeds Rains
5/5
GoogleWe are grateful for the support that Reeds Rains sales department provided in the recent sale of our property. They were always conscientious, professional, friendly and very helpful
Agent replied · 25 October 2024
Dear Carol, thank you very much for your positive review. I really appreciate you taking the time to review your experience with our company. Regards, Adam Pritchard, Sales Manager.
5/5
TrustpilotFriendly
Friendly, knowledgeable staff, couldn't have done more. The Garstang office.
Agent replied · 25 October 2024
We appreciate your kind words about our staff at the Garstang office. We strive to provide excellent customer service and are glad to hear that our team exceeded your expectations.
1/5
TrustpilotLandlords Beware
Reeds Rains, as agents colleced the rent from our tenants, however, they then kept it for themselves for no reason that they could state when asked, within their own Terms and Conditions.They will happily quote their Terms and Conditions to you, but, ignore them when you quote them back to them. Avoid them.
Agent replied · 25 October 2024
Hi,I’m sorry you’ve not been pleased with the service you’ve received from Reeds Rains. Customer service is of paramount importance to us. I can’t find your details on our system however if you could please email me at leyland@reedsrains.co.uk or call me on 01772 423772 I would appreciate the opportunity to discuss this matter for you. Kind Regards, Reeds Rains, Leyland
5/5
TrustpilotVery helpful and efficient staff
Very helpful and efficient staff, very professional standards all round.
Agent replied · 25 October 2024
Thank you for your feedback! We're glad you found our team helpful and efficient. It's great to hear that our professionalism stood out!
5/5
TrustpilotTake all the stress out of letting
We have used Reeds Rains in a Bamber Bridge to manage one of our properties in the town and have found the service they provide to be very professional and efficient. They respond quickly to help take the pressure off the landlord when issues arise and make it a stress free process. I have just placed another property with their Chorley branch as opposed to trying to manage it myself as it takes all the work out of it.
5/5
TrustpilotReed Rains Morley Niamh Titterington
Great service Niamh was brilliant. A few hiccups but she was great at getting them resolved. Whole process from start to finish was easy and throughout Niamh was helpful.
5/5
TrustpilotBlowing the myth out of the water
RR blow the myth that most estate agents are hapless out of the water! The company culture is remarkable, truly putting the client's needs first and above their own. At the Didsbury branch Connor took the initiative to refer my query to David who sought additional advice from Peter. As a great team they swifly helped me to a happy conclusion on my house sale - despite my not being their client. I am so grateful.
5/5
TrustpilotSmashing service
The team were always honest, professional and supportive. Excellent communication.
Agent replied · 25 October 2024
We are so glad to hear that you had a positive experience with our team. We strive to provide excellent communication and support to all of our customers. Thank you for your kind words.
1/5
TrustpilotLiars telling me i have to pay 1 months…
Liars telling me i have to pay 1 months rent and deposit, payed it then when i was moved in they said oh no sorry you dont get your holding deposit back because your short on your deposit by exactly what i paid for a holding deposit. Nathan you sly little boy, shame on you.
Agent replied · 25 October 2024
Hello Casey - We're so sorry to hear that you have had a negative experience with us, could you please let me know which branch you dealt with so I can feed back to them?Many thanks,Reeds Rains
1/5
TrustpilotAbsolutely appalling service
Absolutely appalling service. Our tenants recommended by reeds rains ransacked our home, didn’t pay rent, utilities for a year and cleverly avoided eviction. All this supported by reeds rains Preston. Don’t know how they can sleep at night.
Agent replied · 25 October 2024
I’m so sorry you have had a bad experience with us. We aim to provide satisfactory service at all times. If you would like to provide more information regarding your experience with us please email marketing@reedsrains.co.uk and we will be able to look into this matter further. Kind Regards
1/5
TrustpilotHull office has no idea
Hull office has no idea how to manage the chain. Our purchase took twice as long as we expected and throughout we were in an information vacuum. Reeds Rains did not know enough about what was happening further up the chain and didn't attempt to find out. In the end we went over their heads and spoke to the next agent along, who did not have to speak to us at all but was far more knowledgeable and communicative.
5/5
GoogleI can highly recommend Reeds Rains for any sale or buying of properties either for your dream home or investment purposes. Both Stephen & Adam will aid your search in a very personalised manor adhering to all your requirements.
Agent replied · 25 October 2024
Dear Jane and Greg, thank you for your positive review. We look forward to continuing our long standing relationship with you both. Kind Regards, Stephen Dumbrell, Franchise Director.
5/5
TrustpilotHonest answers
Honest answers to all questions, friendly staff and reliable.
Agent replied · 25 October 2024
Thank you for your kind words :)
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