Every review we hold for the Folkestone and Hythe office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI can't find a place to stay I have…
I can't find a place to stay I have been looking for a month and nothing i think you are overbooking views
Rosianu · 11 April 2022
Agent replied · 26 December 2024
Hi Rosianu Dennis,Thanks for taking the time to leave us a review. We hope you will find your dream home soon!You can search through thousands of UK properties on our desktop website or within our app, with properties divided into For sale and To rent, encompassing New homes, Commercial and Overseas.Each department can be searched within, the search results saved, properties added to your Saved properties list and also shared with friends and family members or on social media too.Here is a Help Centre article showing you step by step how to complete a residential property search on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/Alternatively, if there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotYou tell it how it is plain and simple…
You tell it how it is plain and simple to use very good platform overall very informative articles for information many thanks
Cornelious · 10 April 2022
Agent replied · 26 December 2024
Hi Cornelious,Thanks so much for leaving us a 4 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotVery user friendly site.
Very user friendly site.Not found my forever home but am sure it is out there - lets hope Zoopla can find it! 😊
Barbara · 18 February 2022
Agent replied · 26 December 2024
Hi Barbara,Thank you very much for leaving us a 4 star review. We hope you will find your dream home soon!You can search through thousands of UK properties on our desktop website or within our app, with properties divided into For sale and To rent, encompassing New homes, Commercial and Overseas.Each department can be searched within, the search results saved, properties added to your Saved properties list and also shared with friends and family members or on social media too.Here is a Help Centre article showing you step by step how to complete a residential property search on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/Alternatively, if there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
Trustpiloti really like the ads for your house…
i really like the ads for your house because i can adjust what price i can charge for the house and how much tax so i can adjust my budget
Rasa · 28 September 2020
Agent replied · 26 December 2024
Hi Rasa,Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you're pleased with our site, and we hope we continue to help and support you in all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you can also find many articles for property seekers:https://help.zoopla.co.uk/Best of luck with finding your new home!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotUnresponsive estate agency
Wasn’t happy after emailing an estate agent had no response after 2 weeks contacted them to be advised property no longer available
Michelle · 8 April 2022
Agent replied · 26 December 2024
HI Michelle,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotEasy to use and quick plus when you…
Easy to use and quick plus when you email an agent you get a confirmation email from zoopla so you know email gas been sent
Steven · 20 October 2021
Agent replied · 26 December 2024
Hi Steven,Thanks for leaving us a 4 star review. We're really glad to hear you find our site easy to use. We hope Zoopla continues to be useful for you in all things property related.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Warm regards,Zoopla Support
★★★★★ 1/5
TrustpilotOn many occasions
On many occasions, I have asked a question with regards to a property to rent, and no one ever gets back to me.Very disappointing
Dene · 3 December 2021
Agent replied · 26 December 2024
Hi Dean,Thank you for taking the time to leave us your review, and for letting us know about the issue you are experiencing with agents.We'd like to assist you with your property search and we will now message you directly for more information.Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotNot had much luck finding a property with zoopla…
Been using Zoopla for almost a year now i apply to vue around two property's per week to rent but haven’t had a single offer or even a reply
Ma · 27 November 2020
Agent replied · 26 December 2024
Hi Marcel, Thank you for your review and for you comments. We’re really sorry to hear the agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Best of luck with your property search!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGreat experience
Great experience, for all my searches I use mainly Zoopla. I have the app also on my phone, easy to search and update accordingly to my preferences.Love it.
Leyla · 21 February 2021
Agent replied · 26 December 2024
Hi Lenuta,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our app. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotLove Zoopla!!!!!
We love Zoopla because they also send us very informative articles on all things to do with property. We have gained a lot of insight with these articles.
T.A · 15 February 2021
Agent replied · 26 December 2024
Hi T.A. Gullick,Many thanks for your 5 star review. It is great to hear you've had such a great experience using our website and reading through our articles. We hope we'll continue to help you with all things property related.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotYes there are places to rent
Yes there are places to rent. But seems I contact estate agent etc and properties have already gone. Very frustrating as I. In desperate need of a place
Mrs · 14 February 2021
Agent replied · 26 December 2024
Hi Mrs Smith,Thank you for your valuable comments and for leaving us a 4 star review. We appreciate the feedback you have provided as it helps us to develop and make Zoopla a more useful resource.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you with your property search, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotWell I've called about a few…
Well I've called about a few properties, and a couple times I have a agent has said they will get back to me however failed to do so
Shareek · 12 February 2021
Agent replied · 26 December 2024
Hi Shareek,Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre::https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThe site is very easy to use
The site is very easy to use. And it gives comprehensive description of properties. Also an indication of the age of the property, when it was first listed etc
Bimtom · 13 November 2020
Agent replied · 26 December 2024
Hi,Many thanks for your comments and for leaving us a 5 star review. We're very happy to hear how helpful and easy to navigate you find our site to be.We truly hope we'll continue to assist you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotYou cancelled every single viewing I…
You cancelled every single viewing I had and as a result I am now homeless, I would say you are about as useful as a fart in a submarine
Joseph · 9 November 2020
Agent replied · 26 December 2024
Hi Joseph,Many thanks for sharing your feedback with us. We're sorry to hear about your bad experience with this agent. Every agent undertook several checks before they were accepted as a Zoopla agent; however, we have no control over their daily business. You can search through thousands of alternative UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If you ever need any assistance with your property search or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Good luck on the search for your next home!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotAlthough i did not find my new…
Although i did not find my new accomadation through Zoopla just wanted to say they were very imformative and would use them again.
Wendy · 16 January 2022
Agent replied · 26 December 2024
Hi Wendy,Thanks for leaving us a 4 star review. We're really glad to hear you like our website. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotIt hardly ever states if pets are…
It hardly ever states if pets are accepted by the landlord. This makes it difficult to find a home to view even though you are a good tenant
Mai · 5 February 2021
Agent replied · 26 December 2024
Hi Mai,Thank you for sharing your feedback with us and for leaving us a review. We here at Zoopla are pet lovers too!To help you find a home which is pet friendly, you can tailor your search results easily when searching for rental properties. Here is a help centre article that will guide you through this step by step in just a few clicks depending on if you are using our website or apps:https://help.zoopla.co.uk/hc/en-gb/articles/360006063738You can further refine your property search in the ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as pets. You can search for exact phrases using quotation marks such as "pets allowed"; to exclude a term you can prefix it with ‘-’ for example -student.Please note, the keyword searches check the description of every advertised property as it is provided to us from the advertising estate agent and displaying all matching results. Thus, if the word ‘pets’ is included somewhere in the description of a property containing the ‘no pets allowed’ phrase, then that property will also be included in your search results and property alerts.All the best on finding a new home for you and your furry family members!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI enjoy using Zoopla
I enjoy using Zoopla, whether it is for checking prices of properties in different areas or finding various information about the property market. I find it useful and enjoyable.
Izabela · 31 October 2020
Agent replied · 26 December 2024
Hi Izabela,Many thanks for your 5 star review and for your feedback. It is great to hear you've had a great experience using our website, and we hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThe app is easy to navigate
The app is easy to navigate, range of properties and prices to choose from. I’ve always found something that suits me. Don’t even look at other property sites anymore.
Cecilia · 31 October 2020
Agent replied · 26 December 2024
Hi Cecilia,Many thanks for your comments and for leaving us a 5 star review. We're very happy to hear how helpful and easy to navigate you find our app to be.We truly hope we'll continue to assist you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotStill searching
When signing on several years ago we used to receive regular updates on property values in the area we were interested in.This facility no longer seems to be available.
Anthony · 20 October 2020
Agent replied · 26 December 2024
Hi Anthony,Thank you for leaving us a 3 star review and for your feedback. We decided to temporarily pause this particular email campaign send while we optimise our house price estimate valuation model. We're always working on new features and improvements for our site and it's valuable feedback and ideas from users like you that help us to develop and make Zoopla a more useful resource, so thank you for your comments and for your patience.Do not hesitate to visit our Help Centre if there is anything else we could help you with in the meantime:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI try to find flat studio to 800pounds…
I try to find flat studio to 800pounds before 20.04.2021Can you help me to find with my brother 🥺 please. I need in reading area please .
ZLATKO · 12 April 2021
Agent replied · 26 December 2024
Hi Zlatko,Thank you so much for taking the time to leave us your review and we're sorry to hear you haven't found a property through our website yet.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a property within your price range, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotFrustrated
I was frustrated that My search for detached properties always included semi-detached and terraced properties. Apart from that, it was a good tool to use during lockdown and after.
Martin · 16 October 2020
Agent replied · 26 December 2024
Hi Martin, Thanks for leaving us a review and we're really sorry to hear about your bad experience.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties. We request them to describe the properties accurately but unfortunately, it seems sometimes this is not always done resulting in our users finding listings in search results they did not expect.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option to allow us to investigate the issue further with the agent advertising the property. Here is a Help Centre article that will guide you how to do it step by step:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://support.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI rang the numbers provided and a…
I rang the numbers provided and a bright and cheerful voice answered positively. I was directed quickly and found the service excellent. Keep up th good work. Thank you.
Peter · 15 October 2020
Agent replied · 26 December 2024
Hi Peter, Thank you very much for leaving us a 5 star review. We're really glad to hear you like our site this much and you had a positive experience with the estate agent you contacted. We hope our site proves useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance.If there's anything we can do to help you with in the future, be sure to visit our Help Centre where you may find a designated section for property seekers:https://support.zoopla.co.uk/We hope you find your dream home soon!Many thanks,Zoopla Support
★★★★★ 2/5
Trustpiloti filled in my details and there wasnt…
i filled in my details and there wasnt many choices of property with my criteria and no follow to see how i got on
Miss · 30 October 2021
Agent replied · 26 December 2024
Hi Krista,Thank you so much for taking the time to leave us your feedback. We're very sorry to hear you are having issues.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI don't get many alerts from you.
I don't get many alerts from you.But I no if there are no houses or flats in my price range then I understand why.
Jean · 28 October 2021
Agent replied · 26 December 2024
Hi JeanThank you so much for taking the time to leave us your feedback. We're very sorry to hear you are having issuesWe'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.