Trusted Agent profile · Fleetwood
★★★★★
126 reviews across 2 platforms
88 Lord Street, Fleetwood, FY7 6JZ
Unique Estate Agency Ltd's office in Fleetwood, at 88 Lord Street, is rated 4.0 out of 5 across 126 reviews on two platforms, including 104 Google reviews rated 4.1.
Every review we hold for the Fleetwood office, from every platform, shown as written. First names only.
5/5
GoogleWe’d like to say a huge thank you to UNIQUE- in less than 8 months we purchased our forever home, which Angela found for us, and Kevin worked out our mortgage. The purchase was smooth and well managed in under 8 weeks. We then sold two properties and again cannot fault Angela and Sarah who answered every question we had. We gave them the keys and everything was sorted. Thank you so much UNIQUE- we will always recommend you but we won’t be needing you as we have our forever home 🥰
5/5
GoogleThis is the second time I have used Unique in Fleetwood for selling my house & all I can say is wow! Angela & Sarah have been fabulous again. Straightforward talking & they get the job done. They found a buyer within 2 weeks & everything went smoothly, informed every step of the way. I will definitely use again. Thanks so much ladies, really appreciate all your help and support
5/5
GoogleMy huge thanks to Nicola and to Angela for their speedy, efficient and prompt responses to all my queries and questions. I succeeded in moving to Fleetwood during a very challenging time for everyone (Covid-19) and doubt that I would have managed this without Nicola's pro-active approach and Angela's helpfulness. No wonder Unique has such an obvious presence in the area - I wish them well!
5/5
GoogleLaura and Angela have both been brilliant for me, guiding me through the process and went above and beyond, thank you ladies
Thank you for the review!
5/5
TrustpilotFantastic service once again this is…
Fantastic service once again this is the third property they have sold for me really lovely team who keep you constantly updated thanks Dominica it’s been a pleasure as always
1/5
GoogleVery disappointed in Unique Estate Agency, we made an offer with Emily for a bungalow and was told for over a week that they had not been able to get in touch with the owner. We drove past today and saw another family who also viewed the property moving in. My mother is in a terrible situation and needs to move in with my family urgently and we wasted over a week and was lied to, we even offered to pay 6 months up front. Emily does not understand the consequences of her actions on vulnerable people. Shame on them.
1/5
TrustpilotVery disappointed in Unique Estate…
Very disappointed in Unique Estate Agency, we made an offer with Emily for a bungalow and was told for over a week that they had not been able to get in touch with the owner. We drove past today and saw another family who also viewed the property moving in. My mother is in a terrible situation and needs to move in with my family urgently and we wasted over a week and was lied to, we even offered to pay 6 months up front. Emily does not understand the consequences of her actions on vulnerable people. Shame on them.
1/5
TrustpilotWhere do I start…
Where do I start… we went to view a rental property, it was empty,we felt rushed on the viewing and the agent kept checking their watch. We let them know a few days later that we would like to apply for the property, they dragged their feet, no organisational skills at all. We eventually were told it was ours to move into. 2 weeks before we were due to move, after we had paid and booked movers and done redirection of our mail etc, we were told the property was still in probate!! For those who don’t k ow, it is against the law for a property to be sold or rented while still in probate. This landlord wasn’t technically the landlord and did not own the property and was still in someone else’s name!! Unique claimed ignorance, turns out it has been in probate since last year. In my opinion a good agency would ask the person wanting to rent or sell a property if they actually owned the property and would ask for proof!! Either this wasn’t done or they knew and were complicit!! Please a void this agency for your own mental health.
5/5
GoogleI found them very friendly and professional right through our search for a place to live very quick and efficient right through the every process up to moving in our house thank you
5/5
GoogleExcellent service, friendly efficient and courteous....They keep you in the loop, do follow up called and relay feedback to you. The only downside is that they are so good they are very busy! So didn't have time to actually do my viewings when the prospective buyers were available, I had to do them myself. Still sold my house for what I wanted even with the strict covid restrictions.
Hi Debbie, What lovely words. Thank you very much for your business and all the best in your new home. Kind Regards, Team Unique
2/5
TrustpilotNo words.
Im not someone who usually leaves reviews howevr I have been left with a sour taste. I have been viewing properties for approximatley a year now and I have had varying degrees of estate agents, some great, some poor and some as expected. It has been a stressful year with other things going on including trying to get onto the property ladder. I went to view a property being sold through Unique. I was shown around the property in 4 to 5 minutes, the tenant was in the property whilst viewing it so I felt as though I couldn't look in cupboards, open windows, tests the taps etc because I felt as though I was disturbing them. The agent that showed me round did not seem interested and concluded the viewing by telling me that they had to go to another house for a buyer to measure up, giving me the impression that she was only interested in houses that had been sold and wasn't interested in a first time buyer on a lower budget. I feel as though I was being an inconvenience to the agent despite changing my schedule to fit in with the estate agent as they were unable to show me round the property when I initially wanted. Compare it with today's viewing from amother estate agents where the agent showed me round then let me look around again in my own time and every question I asked was answered. World's apart.
5/5
GoogleFrom start to finish they were so professional highly recommended
Thank you for your kind review!
5/5
GoogleTurned up on time to the viewing. We put an offer in and they helped with any enquiries we had. We were all moved in in under 3 months. Nic was wonderful
5/5
GoogleExcellent service, friendly efficient and courteous....They keep you in the loop, do follow up called and relay feedback to you. The only downside is that they are so good they are very busy! So didn't have time to actually do my viewings when the prospective buyers were available, I had to do them myself. Still sold my house for what I wanted even with the strict covid restrictions.
Hi Debbie, What lovely words. Thank you very much for your business and all the best in your new home. Kind Regards, Team Unique
5/5
GoogleGreat service, second time using them to find a tenant. In my buy to let. Great communications. Will definitely use unique Lettings again.
2/5
GoogleWriting on behalf of another customer. Friendly but impossible to get anything sorted. There seems to be no emergency process for repairs that are critical. Instead they will tell you they're ringing around for quotes!! It took TWO YEARS to eventually do 3 jobs out of a long list (that's still growing) that the landlord is responsible for. I appreciate this is likely the landlord being difficult to get approval from and not all of them are critical but what is rent being paid for exactly? Also there is no indication of what, if any procedure to pressure for updates from the Landlord.
1/5
TrustpilotJust be careful
Just be careful, I've found that they lied about some information saying I'd said something I hadn't so they could keep the holding fee after telling us we had the property 100%
2/5
GoogleEveryone is friendly when you speak to them however they never seem to know what's happening. Every time you call it's a different person and there seems to be no communication between them. Took 2 months to replace a carpet in the bedroom that reeked of dog when we moved in. Cleaned it many times with wet wash but it was still disgusting. Money and deposit wise it was all fine but it's unclear what you actually pay them for. Except Denise in Clevelys office, she cleared things up both times I managed to get through to her with no fuss, very professional and friendly. 5 stars for her.
5/5
GoogleWow what a service! If I could give you any more stars, I would ⭐️. They say buying/ selling a house is one of the most stressful things you can do... but with Unique, they make it that bit easier. Such a professional and friendly bunch. You just couldn’t ask for any better service and experience. Highly recommended! Thanks team Unique 🥰💙🗝
Hi Laura, Thank you for your lovely review. All the best in your new home and if you ever need any assistance in the future, you know exactly where we are and we would be more than happy to help. Kind Regards, Team Unique
5/5
TrustpilotUnique were great my myself and my…
Unique were great my myself and my partner when buying our first home. Julie helped us every step and was very friendly and efficient with any requests and questions through the whole process. Would recommend to anyone when buying a property.
1/5
GoogleWent into the shop to discuss renting properties locally, the young woman couldn’t have been more disinterested, unprofessional, unhelpful and dismissive if she tried
1/5
TrustpilotUnique estate agents please avoid at…
Unique estate agents please avoid at all cost, Constantly lied through the process of buying our property which today we had to pull away from 4 days befor ment to move in . 2 weeks before we was meant to move we only found out there was a tenant living in the property which no one told us at all and we were told nothing but lies for the process slow at given in the paperwork to our solicitors. Never return phone calls and only replied to 1 email from our solicitor's. Taking it to the ombudsman and reporting them to the trading standards.
5/5
GoogleRecently purchased a flat in Fleetwood via these agents - and I have to say that the staff were very friendly and helpful. Best on the Fylde coast!
5/5
TrustpilotI recently used the services of Unique…
I recently used the services of Unique Estate Agents for seeking out a Rental property for me. I can only say the service was exceptional. The staff sourced my requirements perfectly and referred me to a fabulous property in the centre of Poulton. The process was was quick professional and I would recommend to my friends.
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