Trusted Agent profile · Fleet
★★★★★
1,665 reviews across 3 platforms
257 Road, Fleet, GU51 3BN
Romans's office in Fleet, at 257 Road, is rated 4.1 out of 5 across 1,665 reviews on three platforms, including 211 Google reviews rated 4.6. See how it compares with other estate agents in Fleet.
Every review we hold for the Fleet office, from every platform, shown as written. First names only.
5/5
TrustpilotNathan has gone above and beyond to…
Nathan has gone above and beyond to help me find my new home
Dear Sam, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
1/5
TrustpilotYou are guaranteed to get ripped off…
You are guaranteed to get ripped off with end of tenancy deductionsThey will charge fees at the end for cleaning even if you have had it cleaned yourself.They will tell you the property was professionally cleaned at the start. Do not accept this check go round yourself record evey mark/scratch/dirt/dust. Photograph it. Report it. Ask them to rectify it straight away.Totally unprofessional companyAvoid
5/5
GoogleSelling my property with these guys, very helpful and they are definitely getting people through the door!
Good afternoon, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotEma provided a great service
Ema provided a great service. She was quick, efficient and supportive. I would definatley use Romans again. Thankyou for your help
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotGreat service from Eleanor regarding my…
Great service from Eleanor regarding my inquiry, phone call within the hour helping with a solution.Rare in todays world where speaking to a human is virtually impossible.
5/5
TrustpilotProfessional and friendly service.
All the staff involved we're very committed and professional and I would definitely use Romans again.
Dear Barry,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotProfessional and personal
Very professional approach from Mark and Nathan . Completed proper DD on prospective tenants which is reassuring and said No if any issue’s discovered ( unlike other agents who just want their commission!). Kept me informed
2/5
TrustpilotGraham Ashby was a really helpful guy
Graham Ashby was a really helpful guy, however the sales staff were an absolute nightmare
1/5
TrustpilotEmily Tolley
Emily Tolley - very unhelpful, very blunt very unprofessional.
Dear Unhappy Tenant,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotHelpful staff
Had a very helpful team member called Tom Bath, he was quick with his response and helpful.
Dear Cieran,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
1/5
TrustpilotIf i could give them 0 stars I would
If i could give them 0 stars I would. What an absolute money grabbing farce of a company!!! Wanted to move into 1 of their properties on the same site as we live now but they wanted to charge myself and partner a whopping £600 in fees!!!!! What an absolute joke. They already have credit checks on file for us.Avoid avoid avoid
5/5
TrustpilotFriendly and helpful staff
Friendly and helpful staff, great deposit scheme
Dear Kweku Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotEma antalova was so lovely and…
Ema antalova was so lovely and attentive when searching for our home , would definitely recommend . Very professional.
Dear Ana Macias,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAlways available and helpful
Always available and helpful. Made the transaction easy.
Dear Mr SmithCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotCourtesy
Courtesy Always treated with the utmost respect and given plenty of information!!
Dear Mary Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRenting an apartment
The service was fast and efficient. I had to do many viewings and they were always willing to accommodate my time. All my requirements were also communicated to the property owner in a timely manner. So all the facilities I have asked for were provided before my move date. I thank them immensely and would recommend them to anyone unreservedly. Mustapha
5/5
TrustpilotSincerely appreciate Nathan and the…
Sincerely appreciate Nathan and the entire team of Romans Tilehurst. The process was easy and professional. You get to view your on-boarding process online and make payment. I will recommend them anytime. Thank you Romans Tilehurst
1/5
TrustpilotTry to avoid if you can
I am not going into details but find another agency or even purple bricks just to avoid this crooked agency.
Dear NaimWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
Trustpilothelpful advice at all times with sensible property matches
so far Romans have listened to my queries with looking for a new property.Answered all my questions clearly and truthfully.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotRomans Caversham first class service
Romans Caversham have always given us excellent service with our BTL investment portfolio in finding us good tenants and offering competitive rates. Anais in the Caversham branch is responsive and efficient.
1/5
TrustpilotAbsolute scumbag of a company
Absolute scumbag of a company, I wouldn't trust romans and there employees as far as I could throw them. Thieving scumbags
Dear DinaWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to raise this formally through our complaints procedure, please email us on customercare@lrg.co.uk.Kind regards, Customer Care Team
5/5
TrustpilotBrilliant!
Lovely experience from start to finish. Very professional and very helpful throughout.
Hi Ew, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
5/5
TrustpilotFantastic team!
It was a long haul with everyone doing their bit to ensure that we finally sold the property. Lots of ups and downs but we always felt the team were there to support us .
5/5
TrustpilotA really good agent Saffron Willmott
I found a very nice house in Bath City Center thanks to the help of the agent Saffron WiIllmott who helped me through the journey
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Romans Fleet won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 20222022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Fleet.
Yes. Romans won Gold for Best Estate Agent Guide 2023 Gold Award, Fleet branch at EA Masters 2022.
