Romans Fleet reviews

★★★★★ 5/5

Trustpilot

Another year of great service from the…

Another year of great service from the Swindon branch, especially Christine Lancaster, who is always knowledgeable about the market and the needs of myself as a landlord and my tenants. The professionalism and service is always great and has been for the numerous year we have been with Christine and Romans.

Pippa · 23 January 2024

★★★★★ 5/5

Trustpilot

Support over a number of years

As a landlord I regularly deal with Kimberley in answering Tenants queries and resolving propertyissues and find her very responsive to our tenants and just as responsive, informative and cheerful in any communications between us. I can't recall any occurrence of her not responding within a couple of hours unless she has been out of the office. In those cases arrangements have been made for someone else to stand in for her, or, in the case of short absences she has responded immediately on her return.If this is the general standard of all staff at Romans then both tenants and landlords should be well looked after.

Old · 6 February 2023

★★★★★ 5/5

Trustpilot

Friendly team, fantastic communication

I recently put my house up for sale with Romans, its my own fault that we have removed it from the market, we just cant find anything we like elsewhere. I honestly cant fault Romans, their customer service and communication has been 10/10. All of the team are so friendly and helpful. I will not hesitate to come back to them when we do decide to put our house back up for sale. Thank you so much.

Emily · 5 May 2023

★★★★★ 1/5

Trustpilot

What Service?

What Service?? The service I have had from Romans has been very poor, I have had to use the estate agent we are buying from to step in and take over as no one at Romans could be bothered or even help to get things moving. I had to keep calling Romans to get an update, when I did manage to get something done myself, the person dealing with our sale left Romans and we had to start again with someone else. Then they had to play catch up but again did not have the go in them to chase our buyer, they asked me if I could do that for them, then just before Christmas he left and I had to get the estate agent we are buying from to step in and take over otherwise we would’ve lost our purchase.The manager at Burnham has since taken over and I’ve had no contact at all from him, I had to call him to let him know we’ve exchanged contracts but still no effort from Romans side. This is the first communication I’ve had from Romans since the exchange before Christmas. To say your service is shocking is an understatement and I would definitely not recommend you to anyone moving soon. To still claim your fee when you have done absolutely nothing is a joke, but I expect I will get some communication then when that’s due.

Richard · 27 January 2023

★★★★★ 5/5

Trustpilot

Long term professional fully managed letting service.

We have used Romans fully managed letting service for many years and this has worked well for us, whilst overseas and also when back in UK.The property has been managed sensibly and we have benefited from continuity with a specific, named property manager (Donna-Marie Brant) who has been our point of contact over the long term. This provides us with confidence that queries from both the tenants and ourselves are addressed professionally, politely, consistently and promptly, together with ongoing personal knowledge of the letting history.

P · 24 January 2023

★★★★★ 5/5

Google

I would like to say a HUGE thank you to Andy, and the team for their tenacity, patience, and professionalism. After what can only be described as a terrible time with potential buyers pulling out (on more than one occasion), Brexit snapping at our heels, and a general malaise in the market, the team were great. WE GOT THERE!! I cannot thank you enough - this allows us to get on with our lives at last! - A genuine heartfelt thank you guys - have a great Christmas!!

Martin · 17 June 2020

★★★★★ 3/5

Google

As the buyer of a property in Fleet recently was sold through Romans, I have mixed feelings about the experience. This is quite justifiable when you remind yourself that Romans are employed by, and acting solely for the seller of a property, as are any estate agents. Romans are one of the big boys, they know what they are doing and do it relatively seamlessly, the paperwork and communication was relatively efficiently sorted and indeed i was kept in the loop along the way. The whole sale was wrapped up swiftly albeit i felt at times i had to prod and push a little bit. Matthew our main point of contact was good, he arranged a second viewing for us, came to say hello on moving day and answered and helped whenever needed. The fleet office manager Jessica was also very efficient in dealing with a few after sale enquiries and problems whilst Matthew was away for a period of time. Sadly Roamans is massively let down in my opinion by head office. Staff must be over worked in the fleet branch as almost every call was diverted to head office. I don't know where this office is but every time someone different answered the phone and took a message. Why can't the branch get a decent call waiting system or an answering machine? Infuriating at times. Also bear in mind as a buyer to one of the big boys, you will enter a system whereby they will try and squeeze every penny out of you. At one point i was told that my offer on the property could not be formally accepted before a credit and anti money laundering and check was done. Someone promptly phoned from a different company to complete this with me and before I knew it, they were pushing mortgage offers, solicitors and conveyancing packages and all sorts of life insurance packages at me down the phone line. Commission commission commission! Furthermore, i was away for a few days and came back to about 5 voice messages regarding home insurance. Someone promising to give me a great quote. I assume because once i was on the phone i would be targeted with other sales pitches and paraphernalia, no way was i going to give them the opportunity after the last sales call organised by Romans!. Romans also pushed us in the direction of their mortgage advisor, who we did end up using for ease, although i firmly regret this as it did cost us 300 pounds (down from 600 as i questioned their fees on the day) as the very same mortgage was available direct with HSBC. In summary, a relativley smooth but very ‘processed’ purchase.

David · 17 June 2020

★★★★★ 5/5

Google

We would like to say a big thank you to Romans of Fleet especially Andy, Matt and Alison. We were selling our house after living in it for 28 years. Nothing has been to much trouble for the Romans team if we ever had any questions or queries it was dealt with promptly, honestly and professionally but always sensitive to our attachment to the house. From the start when Andy came round to value the house he was so understanding (both times as we had put it on the market with them 2 years ago and took it off as we changed our minds about selling). They have all gone above and beyond to support our sale. Matt has always been at the end of the phone to help in anyway he can which was a great comfort as we were out of touch in buying and selling properties. Right up to Alison our dedicated move manager trying to get the contracts exchanged (which was quite a challenge) and finally to the phone call from all three of them to congratulate us on the exchange and to say that they were still there if we needed and help and advice. I would recommend Romans Fleet to anyone who is buying or selling a house in the area. We will certainly be using them again if we ever move, maybe in another 28 years!

Kerry · 17 June 2020

★★★★★ 5/5

Google

We have just exchanged contracts on a property with Romans. When we first enquired about the property we were shown the virtual viewing which is a really great idea and gives you a real feel of the place. Andy, Matt and Alison have pulled out all the stops answering any questions or queries during the buying process, massive thanks for all your help. Also highly recommend Jon, Debs, Laura and Jodie in lettings - we gave notice on our rented home but the sale was taking longer than anticipated so they managed to agree an extension until the sale went through. Romans in Fleet come highly recommended by myself and my partner. Thanks again Fleet branch for all your help.

Emily · 17 June 2020

★★★★★ 5/5

Google

Just exchanged contracts on a purchase with the team at Romans in Fleet. We had originally declined to view the house with another agent due to the poor quality photography. With some 'persistence' from the team at Romans, we agreed to look at the house that they felt was right for us. As soon as we walked through the door, we immediately knew it was the one. The transaction has been an absolute breeze and nothing has been too much trouble. A massive thank you to Andy, Amy, Matt, Alison and everyone else at Romans.

Matthew · 17 June 2020

★★★★★ 5/5

Google

We had a number of agents round to value our property but Andy's attention to detail, market research and selling strategy impressed us most. We found the whole process of putting our house on the market professional and efficient. The sales team came over beforehand to get to know our house , the brochure and pictures were great and within hours viewings were arranged. Feedback was always really helpful and delivered quickly. We listened to Andy's knowledge and adjusted our asking price after a few initial viewings and our house went under offer in 2 weeks from going to market. Unlike other agents, Roman's offer an after sales dedicated move manager to liaise with all the solicitors and parties in the chain to ensure exchange happens efficiently. This proved invaluable to us as we hit a significant and tricky delay. Our Move manager Alison Savva did a fantastic job keeping us in the loop and helping push the process along and our buyer was equally grateful for her help and intervention. I would not hesitate in recommending Roman's fleet if you are thinking of selling. First class.

Kirsty · 17 June 2020

★★★★★ 5/5

Trustpilot

Good customer experience

The consultants are very friendly and professional. I've interacted with two of them. Amanda picked up our query quickly, answered all our questions, came on time and prepared for the meeting/view.Another colleague called me in approx. two hours after receiving my question about a property accepting dogs. It is the first time I have interacted with the Agency, and I am impressed.

D · 24 April 2024

★★★★★ 5/5

Trustpilot

Really helpful and efficient staff

The team at Romans where really helpful. We dealt with Anne-Marie, Sam, Kerry and Courtney. All of which were really helpful and we secured our rental property within a week of contacting them. Would highly recommend.

Andrew · 11 August 2022

★★★★★ 5/5

Trustpilot

lettings advisor, Zara Younas

Lettings advisor Zara Younas has been wonderful! She was so lovely when viewing houses and ensured we were fit with the right landlords and house. Any problems she easily fixed for us and is a very friendly person!

Hannah · 13 May 2022

★★★★★ 5/5

Trustpilot

Romans Lower Earley

The service we got from Romans was excellent!I dealt with Tim, Anthony and Rachel....who were all very professional and helped us every step of the way in regards to letting our property out.I would definitely use these guys again in the future!

Jo · 28 September 2021

★★★★★ 5/5

Trustpilot

Excellent Customer Service

Lisa Fazal has been my property manager for many years. She is always very efficient, courteous and helpful. Any issues are always dealt with promptly and professionally. I am very happy with the service I receive from Romans.

Thames · 2 May 2022

★★★★★ 5/5

Trustpilot

Great support from Jessica and team

Great support from Jessica and team. We always received very fast and helpful responses to anything needed, and a great deal of support dealing with a difficult tenant. Thank you!

Emily · 9 March 2023

★★★★★ 5/5

Trustpilot

Excellent experience of selling through High Wycombe branch

The Team at High Wycombe were very good, particularly the Manager Stephanie, whose attention to details was excellent, provided brilliant advice and guidance and kept us in the loop at all times which assisted greatly in ensuring the sale went through very smoothly - we would certainly recommend the High Wycombe branch.

Mrs · 6 December 2023

★★★★★ 1/5

Trustpilot

Shambles

Shambles 18 days and still we have not had our deposit back. We have now been told they will not be back until the 3rd Jan so will then be 29 days at least until they do anything. Over £1,000 owed and a young family of 5 just before Christmas Over 21 different letting managers in 10 years. They managed to lose the master keys for the property and we did a 312 mile round trip to deliver them back early so the landlord could get the house on the market faster and despite being told we would be reimbursed of course we have received/ heard nothing. Terrible company who are living up well to their cow boy image

Joe · 24 December 2022

★★★★★ 1/5

Trustpilot

Honestly the most horrific lettings…

Honestly the most horrific lettings company I think I've ever encountered. Left with no window in the kitchen for over a year . Another Unsafe window for 4 years.Water coming through my roof and into my living room for 4 years actually had to replace my lights and TV! Still to this day have water coming through the roof. Bathroom has no shower rail so water is literally rotting the floor and no sealant around the bath or working bath taps again ongoing for 4 years (since moving in ) keep promising it will be done but it never is . I've completely given up. they order contractors to quote it then do not get back to the contractors . Countless days taken off work to accommodate countless quotes none of which in 4 years have actually been told to complete the works . Currently sat with the sound of dripping water into a saucepan . They simply do not care . I don't leave reviews often but I would seriously avoid renting with this company they really really will leave you with a complete state of disrepair and nowhere to go and noone that will fix the issue . Four Years of literal water coming Into the living room. They have cost me so much money avoid.

Chloe · 23 December 2022

★★★★★ 5/5

Trustpilot

Amazing Service from the Staines branch

We received an amazing service from Yas, Jon and Ammar who dealt with our property purchase. They were very professional,ready to help and were able to update us with what was going on with the other side. As first time buyers, property buying can be a very daunting process. At the latter part of the process,Ammar too over the purchasing. He was always available to help, he explained the process, which questions we needed to ask our solicitors and explained all jargons used.They went above and beyond to make sure our purchase was completed in time. Thank you Romans for making our firsy home buying process a memorable one. Will definitely recommend!!

35tar1 · 22 December 2022

★★★★★ 5/5

Google

We’ve used Romans for many years, as landlords, to manage our house in Fleet. They have always been on top of things and we’ve never had any issues that weren’t sorted out quickly and efficiently. Lorraine Phelps has been very helpful and responsive.

Nick · 17 June 2021

★★★★★ 2/5

Trustpilot

Ok they got me a tenant

Ok they got me a tenant, that's the easy bit ! With a whole load of admin and service errors and issues I can only give them 2 stars. Think the problem is there are too many people in the process and you get moved to another new person at each stage of the letting out process. However, each person in the chain has not done the job properly. I am unable to recommend Roman's and once the tenancy is over I will move to another agent.

Neil · 19 February 2020

★★★★★ 5/5

Trustpilot

Great agent for residential sales in Maidenhead.

The sale process went as smoothly as it could, and the whole Sales team in the Maidenhead branch were very responsive, professional, and helpful at all stages of the Sale.In particular, Warren Hendry and his team made sure that all my queries were always answered promptly, and I also received great advice about the current housing market etc.

Monika · 29 June 2023