Trusted Agent profile · Fleet
★★★★★
1,660 reviews across 3 platforms
257 Road, Fleet, GU51 3BN
Romans's office in Fleet, at 257 Road, is rated 4.1 out of 5 across 1,660 reviews on three platforms, including 211 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Fleet.
Every review we hold for the Fleet office, from every platform, shown as written. First names only.
5/5
TrustpilotRomans Burnham
David was excellent to deal with from start to finish. He was always on hand to answer any questions and very easy to get along with. I can not recommend his services highly enough.
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans Head Office Bracknell
We have been dealing with Donna-Marie Brant for a good number of years now on our properties and always had a very good working relationship with her.Donna is honest, professional, polite and sorts out any problems that may sometimes occur.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleHad my tenancy with romans for a while and definitely recommend. Aston Busby and Jodie Leeds were very helpful with any queries I had and they have my praise.
Good Afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotMission not impossible!
Had the most friendly & professional experience from Romans in Camberley. A huge thank you to Barnaby and Olly. So helpful & made a really difficult time for us so much easier. I thought I would never find a house to rent! Thank you.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotDenise Hurn
Would like to mention Denise Hurn a very professional kind hearted lady that is always available to help in any situation. Thank you Denise for all your support and hard work 🙂
Dear MarinaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotWorkingham angent Sam Thank you so much
Workingham angent Sam He is patient and can help customers solve problems every time!Efficiency is perfectWe were so grateful to meet him and the Romans on our first UK rentalI will definitely recommend to my friendsthank you Sam
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotFriendly and prompt customer service
Having recently moved into a Romans rental property, the property manager Kimberley Garcia-Jones has been a pleasure to deal with and happy to help with any issues, including swiftly arranging maintenance repairs and keeping me fully informed of updates while doing so.
Dear Alex,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotA job well done
Romans have been managing a pair of buy-to-lets for us for about eight years, and have done it very well. My particular thanks go to our primary contact, Stacey Cowap, who keeps us well informed about events without becoming intrusive, acts as conduit to specialised departments when required, and remains in (apparent) patient good humour when I bang on about stuff I often don’t completely understand. I’d also like to mention Lewis Bebb who navigates us gracefully through any issues surrounding changes in tenants. It’s people like these that make it worthwhile to be a client of Romans.
Dear Mr MacmillanCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotNatasha and Katie
Straight from the off meeting Natasha she was very easy going and forthcoming, she allowed myself and my partner to view the property at our own free will and and answered all questions in full detail without hesitation.Inside the Swindon office I was in contact with Katie who waited on hand and foot and disclosed all information quickly and efficiently and was an absolute please to deal with even when I felt I was being a nuisance. Natasha and Katie constantly made sure our procedures and process was quick and efficiently and worked at an incredible fast pace to ensure myself and partner got the home we desired. I feel comfortable knowing that any issues or questions we have in future they will give us 110% assistance and our best interest at heart. An amazing experience through a nerve racking time. A massive thank you to you both.
Dear Jordan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotEasy moving process
Nathan from the Tilehurst branch in Reading has been a great help in organising our move. We are first time renters with a lot of questions and Nathan was happy to help with any queries we had.
Dear Sophie Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRenting made easy with Katie & Natasha.
I would like to say a massive Thank you to - Katie Page & Natasha who have helped us on every step. You have both gave us massive confidences within your self's but also with Romans. Looking for a home can be stressful but you have made it stress free and always gave us the helping hand we needed on the way.Romans have made our home looking experience full of fun and excitement.Within x 2 weeks of our viewing we have got the keys to our home :DWell done to all the team within Swindon.Thank you.
Dear Charlotte Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAndrei Csomortani
My daughter and I travelled down from Yorkshire as she was about to take up a new job with Berkshire NHS. We had paid a deposit to another agent, who became increasingly evasive, then stopped taking calls.Two days before she was due to move in we abandoned all hope, cancelled the removal van and booked a further week of hotel. I walked past Romans that afternoon and saw a possible rental. Andrei took us there late that afternoon (Monday), we agreed an offer and Andrei said it might be possible to move by the following Wednesday.In fact he did it by the following Monday lunchtime!!!!Exceptional serviceThank you Andrei and RomansTerry Harris
Dear Mr HarrisCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI had a great experience with Romans…
I had a great experience with Romans during my letting period with them, they were extremely helpful and supportive. Our property manager Christine Lancaster has been actively resolving issues during our stay at rented property.Thanks
Good morning,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotFantastic service
We were quickly able to get in touch with Romans after falling in love with a property they advertised on Rightmove, and arranged a next day viewing without any troubles. After the wonderful customer care provided by Amy, Saffron and the rest of the team in the Bath office, we happily signed the tenancy agreement and moved into our new home promptly. We were welcomed with warm regards, professionalism and outstanding communication. Thank you for everything you have done for us!
HI Vicky, Thank you so much for leaving us a review, we really appreciate it. We really hope you love your new home. Saffron and Amy
5/5
TrustpilotA good Move Manager made the exchange…
A good Move Manager made the exchange take place. Essential and without it would be almost impossible especially when dealing with certain particular solicitor firms who quite simply are an absolute joke
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI was recommended to speak to Romans…
I was recommended to speak to Romans after a friend had a really positive experience with them. So with this in mind, I popped in without an appointment late on a Friday as I happened to be passing and was greeted by the lovely Brittany. She was friendly, knowledgeable about the area and gave me all the time I needed to pick her brains on rentals in and around Bath. In addition to this, she followed up and emailed me everything that she said she would and was punctual in her response when emails were exchanged which went a long way for me! Great customer service, professional and a letting agency I look forward to working with in the near future!
Hi Ian, Thank you so much for your lovely review. I look forward to working with you in the future.Best,Brittany
1/5
TrustpilotCannot get to view a property
Cannot get to view a property. I’m so tired of seeing suitable properties to rent advertised by Romans online, yet when I physically enquire in their branches they seem to have nothing available. Pretty unbelievable in Reading. Trying to book a viewing online is also pointless- they have a ridiculous form for every viewing you want to make demanding a full Experian credit report, then you get an automatic response saying someone will be in touch but they never do. I have the money and an excellent tenant history, but I give up with Romans as they obviously don’t care.
Dear May,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotBest agents of Romans
I have had a great experience in finding a perfect property to rent. Our agent was Steve who guided us throughout the whole process to get the property sorted for us to have a smooth move in. I would like to thank the whole Romans team for making it happen for me to get a house to stay in.
Dear RheaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Steve and the team a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotGreat service at Romans
I’ve found everyone that I’ve dealt with at Romans to be , polite, professional and very capable. They invariably react swiftly to any questions or requests that I’ve had to pose. If I ask for an annual statement it’s produced and forwarded to me within the day of asking. I was with Dewhurst prior to Romans taking over and must admit to being slightly concerned that perhaps the personal service I was used would disappear with a big company. However I worried unnecessarily, the staff at Romans kept the personal touch that I was used to. In particular I wanted to mention Naomi in the Lettings Dept. She has been particularly effective. She has had to deal with a tenant who from my perspective was problematic. She has had to balance the needs of the tenant and me, as the landlord , to a very effective standard. She has always kept me informed and offered good advice when it was needed. It’s safe to say that with Naomi looking after my property, and the fact I live in Scotland, I have have not had any problems or anxiety in my time with Dewhurst and lately with Romans. I throughly recommend Romans.
Dear StewartCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotWe have rented through Romans Bracknell…
We have rented through Romans Bracknell for the last 4 years and overall experience has been great. Thank you to Lisa Fazal, who is always friendly and for when any issues arise these are sorted in a timely manner.
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotMassive thank you to Irene
Irene was brilliant, she went above and beyond for my sale, instead of passing me along to others she kept my case, kept me up to date the whole way chased constantly for me. I couldn’t thank Irene enough for all the help she gave me.
Dear Mikaela. Thanks for taking the time to leave us a review, we appreciate your feedback and great to hear of your satisfaction of the service provided by Irene.Kind regardsCustomer Relations Team
5/5
TrustpilotAnother year of great service from the…
Another year of great service from the Swindon branch, especially Christine Lancaster, who is always knowledgeable about the market and the needs of myself as a landlord and my tenants. The professionalism and service is always great and has been for the numerous year we have been with Christine and Romans.
5/5
TrustpilotSupport over a number of years
As a landlord I regularly deal with Kimberley in answering Tenants queries and resolving propertyissues and find her very responsive to our tenants and just as responsive, informative and cheerful in any communications between us. I can't recall any occurrence of her not responding within a couple of hours unless she has been out of the office. In those cases arrangements have been made for someone else to stand in for her, or, in the case of short absences she has responded immediately on her return.If this is the general standard of all staff at Romans then both tenants and landlords should be well looked after.
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotFriendly team, fantastic communication
I recently put my house up for sale with Romans, its my own fault that we have removed it from the market, we just cant find anything we like elsewhere. I honestly cant fault Romans, their customer service and communication has been 10/10. All of the team are so friendly and helpful. I will not hesitate to come back to them when we do decide to put our house back up for sale. Thank you so much.
Dear EmilyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Fleet.
