5/5
TrustpilotTelephone contact with BUPA is easy
Telephone contact with BUPA is easy. The response friendly, effective and inspires confidance
Trusted Agent profile · Fleet
Leaf Living Fleet reviews
★★★★★
153 reviews across 3 platforms
Redfields Lane, Church Crookham, Fleet, GU52 0RL
Leaf Living's office in Fleet, at Redfields Lane, is rated 4.3 out of 5 across 153 reviews on three platforms, including 26 Google reviews rated 4.1.
Reviews
Every review we hold for the Fleet office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotSimple process and well handled with…
Simple process and well handled with timely appointments and treatment.
5/5
TrustpilotThank you for prompt service &…
Thank you for prompt service & appointment and friendly staff.
4/5
GoogleThe staff care about the residents and have looked after my mum for the last 5 months in very difficult and challenging times with covid but despite that they have continued to smile and be courteous and helpful to visitors. The care staff genuinely care about their residents and look after them as if they were their own family members
Agent replied · 26 August 2024
Hi Marianne, thank you for taking the time to leave a review. We are thrilled to hear about your positive experience and appreciate your comments about our home. We'll share your feedback with the home's manager.
5/5
TrustpilotEfficient handling and authorisation…
Efficient handling and authorisation for my out patient procedure.
5/5
TrustpilotFriendly and knowledgable contact at all times.
Making contact throughout, and asking questions no problem.
5/5
TrustpilotDental payment request dealt with…
Dental payment request dealt with promptly and efficiently.
5/5
TrustpilotEasy experience to make a claim
2/5
TrustpilotThe representative was obstructive and…
The representative was obstructive and unhelpful.
5/5
TrustpilotVery good
Very good, thorough and extremely helpful
5/5
TrustpilotExcellent service
Excellent service, friendly, smooth and quick!
5/5
TrustpilotMy operation went so smoothly
My operation went so smoothly.
5/5
TrustpilotSimple
Simple, fast, clear.
5/5
GoogleAs a daughter of one of the residents I only want the best care for my lovely mum. Every aspect of care is covered at Freelands Croft. From the amazing nurses and healthcare professionals, catering , laundry, and all the admin staff working tirelessly behind the scenes. I can't thank you all enough.
Agent replied · 26 August 2024
Hi Sonia, thank you for taking the time to leave a review. We're really thrilled to hear about your positive experience and appreciate your comments about our home. We'll share your feedback with the home's manager.
5/5
Googlerecently visited this home, it looks lovely. garden is spacious, staff is friendly and overall, its a lovely care home.
Agent replied · 26 August 2024
Hi , thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We’ll share your comments with our Freelands Croft Care Home manager.
5/5
TrustpilotAppointment with a BUPA doctor
The doctor asked a lot of questions about my medical problem and approved for me to see a specialist
5/5
TrustpilotMy Cashplan
Was the first time using my BUPA cash plan.
1/5
GoogleSadly it's not what i expected
Agent replied · 26 August 2024
Hi Enrick, please can you provide more information? We are constantly looking to improve and would value your feedback. Please email feedback@bupa.com with your contact details and we will be back in touch.
5/5
TrustpilotVery quick response.
Rating only, no written review.
4/5
GoogleGreat place. Well recommended.
Agent replied · 26 August 2024
Thank you for your review. We are pleased to hear about your positive experience and will share your comments with the home’s manager.
5/5
FacebookThis is a truly amazing home, my mum has been a resident for 3 month, I couldn’t wish for a nicer home, the staff are amazing, I know my mum is save and well cared for here.
5/5
Trustpilotsmooth easy efficient service
Rating only, no written review.
5/5
TrustpilotEfficiency
5/5
TrustpilotVery professional
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
