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★★★★★
140 reviews across 1 platform
Swains House, Swains Lane, Flackwell Heath HP10 9BN
Part of Robertsons Estate Agents, see every office.
Robertsons Estate Agents's Flackwell Heath office at Swains House is rated 4.9 out of 5 across 140 reviews on 1 platform, including 140 Google reviews rated 4.9. Checked 9 October 2026.
Every review we hold for the Flackwell Heath office, from every platform, shown as written. First names only.
5/5
GoogleWe have just had the pleasure of being looked after and guided through our house sale,by James Donald, who is simply the best! James is very efficient,courteous,helpful and brings so many nice little touches to everything he does. Ask a question and he deals with whatever it is straight away. Our journey from the first meeting,to the final day when the new owners moved in,was trouble free with James at the helm If you want the best...look no further. Thankyou James Gill&Den Cox
5/5
GoogleJames at Robertsons has made the process of buying and selling our house so easy. We got our dream home and it is thanks to him. He always responded to all of my questions/ comments straight away and we built up a fantastic relationship over the few months we worked together and it has been a pleasure. If you’re looking to buy/ sell your home I would definitely recommend James and Robertsons.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThis was our second property move using Robertsons and once again we found the service offered from Simon and his team to be first class. Highly professional, their knowledge of local market conditions is excellent. Absolutely no hesitation in recommending Robertsons to anyone buying or selling in the local area.
5/5
GoogleWe recently purchased a property through Robertsons Estate Agents and would not hesitate in recommending them and would certainly instruct them personally for any sales. As buyers we found the service from James Donald exceptional. He was aware at all times of the current position with regards to the process and liaised regularly with both ours and the vendors solicitors. The communication, by both telephone call, messages and emails helped to keep us informed and made the process simple. Thank you Garry Kirsty
5/5
GoogleJames and the team at Robertsons Estate Agents have been truly excellent in the sale and purchase of our house move recently. James worked really hard at every step including weekends to ensure we got the house move that we wanted. It took only eleven and a half weeks from our old home going up for sale with Robertsons until us actually moving into our new house which was also being sold by Robertsons. This is quite amazing in todays market and a great testament to their drive and commitment. James at Robertsons really did go over and above our expectations to get things done and we believe that you will not find a better Estate Agent if you are thinking of moving house.
5/5
GoogleWe were extremely satisfied with the service we received and they were very friendly and welcoming. We were kept informed at every stage of the process and nothing was too much …
5/5
GoogleFrom the first viewing to completing purchase of our first home, we felt completely looked after by James Donald at Robertsons Estate Agents. Throughout the process James was supportive, communicative and helpful. The experience of buying a first home was as stress free as possible thanks to having a contact we could trust and who was always there to guide us through the process. No question was too small and we always felt like we knew exactly what was happening across the chain. We couldn’t have been happier with the service James provided.
5/5
GoogleWe don’t usually write reviews but due to the outstanding service we have received from James on the second occasion, We really felt we had to express how amazing his service is from start to finish. If you are looking for a professional estate agent who is efficient without the pressured feeling of your usual agent, James is perfect. No question or query is too much hassle for him. James was always easily reachable when we needed him and always went above and beyond his job role. We needed a quick sale due to finding our dream home, we contacted James, the advert was live and viewings booked ready for the week ahead, all within 24 hours. Luckily enough but not surprising due to James professionalism and mannerism with clients, we had 3 offers of which James was honest and advised us accordingly. As far as price, James was highly competitive and offered a far superior service than wye and JNP, who we have used on previous purchases. We cannot thank James at Robertson’s enough and without a doubt, we would not hesitate to use him again.
5/5
GoogleI wanted to take a moment to express my appreciation for the outstanding service I received throughout the process of buying my property. From the very beginning, your professionalism, attention to detail, and excellent communication made the entire experience smooth and stress-free. You took the time to understand my needs and provided valuable insights that helped me make informed decisions. Your proactive approach, market knowledge, and timely updates were particularly impressive, ensuring that I felt supported every step of the way. I am thrilled with the outcome and couldn’t have asked for better service. I would highly recommend you to anyone looking for a reliable and dedicated estate agent. Thank you once again for all your hard work.
5/5
GoogleWe purchased our dream home from Robertsons who were very supportive and professional from the start. They provided me with updates and encouragement from the very start until we completed and moved in. I can not recommend them enough - keep up the good work!
5/5
GoogleTotally satisfied with every aspect of the service provided by Simon and the whole team.
5/5
GoogleI just wanted to share some feedback on Robertsons Estate Agents and in particular James Donald. He helped us with a recent property purchase and was a pleasure to deal with. He is obviously passionate about his job. He is responsive, friendly and professional and goes above and beyond to ensure a good client experience. Couldn’t recommend highly enough. Get Outlook for iOSPositiveResponsiveness, Quality, Professionalism
5/5
GoogleThis is my second purchase via Robertson’s and when the time comes I will use them again. Simon is a pleasure to deal with. He has a kind and gentle approach which is very reassuring. He is straightforward and at no time do you feel pressured. I have spoken and met others in the office and they provide an excellent customer service. This is a brilliant team of estate agents.
5/5
GoogleThis is my second purchase via Robertson’s and when the time comes I will use them again. Simon is a pleasure to deal with. He has a kind and gentle approach which is very reassuring. He is straightforward and at no time do you feel pressured. I have spoken and met others in the office and they provide an excellent customer service. This is a brilliant team of estate agents.
5/5
GoogleWe recently had the pleasure of working with James and Robertson's Estate agents when selling our house and buying a new home. An excellent service which was delivered with swift and personable communication while always remaining professional. Clearly knowledgeable in the market, James did everything he could to ensure we achieved our desired moving date. We would recommend James and Robertson's to everybody buying and selling their homes!
5/5
GoogleJames Donald made selling our property very easy, not only does he know the area schools ect but also what type of house and what you could do to it weather it two three or four bed. I would recommend James at Robertsons very thorough with the whole process thank you
5/5
GoogleI recently sold my house through Robertsons (having bought through them 5 years ago too) and I will be using them again when the time comes. The team is friendly and really seem to care about you and your situation. There were some issues with our sale and I always knew they were doing their absolute best to resolve things quickly and efficiently.
5/5
GoogleI can not thank Robertsons enough! Especially Jacqui. They were very professional, helpful, and kindhearted. They took the time to check I was ok through the entire selling process and kept me informed. I would highly recommend using these estate agents.
5/5
GoogleJac and Simon was amazing and jac herself really goes above and beyond with the sale of my house this year. I would recommend them to anyone that's looking to sale their home
5/5
GoogleBuying a home as a first time buyer is sooo stressful because the solicitors are awfully slow. Jacqui at Robertson's went above and beyond with keeping up to date and chasing up both mine and the sellers solicitors. I really could not have done this without Jacqui and although she was not my estate agent because I was not selling.... she was literally "my estate agent" and the most important person in this whole process. So warm and funny and down to earth... when I sell in the future she will be my go to person!
5/5
GoogleYasmin and Luca were organised and v helpful!
5/5
GoogleWe have recently sold our property through Robertson’s and wanted to say a big thank you to Simon & his team. The process was very problematic but when we needed extra attention from Simon he was there, happily worked late to resolve issues and went the extra mile by doing viewing on bank holidays and days off which we really appreciated.
5/5
GoogleJames and I have recently bought our first home and were so happy with the entire process from beginning to end with Robertson’s. Steve and Simon were very helpful, very kind and supportive and always quick to respond with anything we needed. We will definitely be using them again for buying or selling. Thank you all for everything!!!
5/5
GoogleWe recently purchased a property through James at Robertson's and he provided an excellent service, giving us really useful help and guidance throughout the process. Moving house can be a stressful experience (particularly when you are in a chain), but James was very communicative and kept us updated throughout. Would highly recommend!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Robertsons Estate Agents's Flackwell Heath office has 140 reviews across 1 platform: 140 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Robertsons Estate Agents is rated 4.9 out of 5 across all 140 reviews, and 4.9 out of 5 on Google from 140 reviews, checked 9 October 2026.
Robertsons Estate Agents, Swains House, Swains Lane, Flackwell Heath HP10 9BN.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.