Martin & Co Dunfermline reviews

★★★★★ 5/5

Google

A huge thank you to Natasha at Martin & Co for helping me rent out my flat. As a new landlord, relocating and starting a new job at the same time, it’s been a pretty stressful period, so I really wanted the letting process to be as smooth and stress-free as possible. Natasha has been fantastic throughout. She’s kept in regular contact, answered my endless questions with patience, and consistently reassured me along the way. I’ve felt fully supported from start to finish. A special shoutout as well to Kiera and Sarah for their support. It’s clear the Dunfermline branch has a great team! I have absolutely no regrets choosing Martin & Co as my letting agency. Highly recommend!

Veronika · 17 March 2026

★★★★★ 5/5

Google

My experience with Martin & Co has been fabulous, starting as a tenant in one of their properties in 2020 and culminating in my recent home purchase with them. From navigating home viewings during the pandemic to relocating, every step of the way has been positive. As a tenant, I found Sarah, Natasha, Donna, and Kiera consistently available to address any property concerns and provide support on various levels. Their personal service shines through, whether in property management or, more recently, facilitating my home buying process. A special thanks to Sarah and Natasha for your invaluable assistance. I highly recommend renting or purchasing through this team :)

Richard · 21 January 2026

★★★★★ 5/5

Trustpilot

The process of searching for and…

The process of searching for and acquiring a rental property can be extremely challenging and stressful, but when you are assigned an agent who’s willing to work with you to find that property, then work with your interests in mind, that makes the process that little bit easier, my agent Ryan McKenzie was that person.thank you Ryan,

Alex · 4 September 2026

★★★★★ 5/5

Trustpilot

Views of a customer

From start to finish this has been the most efficient, respectful and informative process I could have asked for from Martin and co. The professionalism of the team at egham especially Jasmine Gahunia has been of the highest standard and I’ve so much gratitude for the way it’s been handled. All stress and worry was taken care of and left me convinced my best interests were at heart. Even with it being at Christmas the speed at which it was all done shows exceptional standards. Would recommend this company and team to anyone looking to rent, buy or sell.

Lee · 27 December 2025

★★★★★ 1/5

Trustpilot

The only good experience is when you aren't interacting with them

Sent harassing emails to entire flat building during tenancy; expecting tenants to maintain the building in a way that is clearly the landlords responsibility. Would also try and sell us 3rd party insurance coverage to cover "damage" that falls under wear-and-tear, so the cost would not fall onto them. When we first moved in there was a clear fire hazard (exposed wires hanging from the ceiling with running electric), that after requesting maintenance for, was told it was a known issue for months. Oven upon move in was essentially broken, with the top heating elements bent at a 90 degree angle into the oven, and it produced a bad smell. Hob on top was rusting off. Was told that because it was "technically working" they didnt have to replace it. They finally replaced it after 6 months, but only when we emailed them saying they were infringing on our rights as tenants. Bad at communication for viewings when we were moving out. Also, the woman I turned my keys into on the last day was EXTREMELY rude, mocking me, and overall completely condescending and snarky for no reason when there was a small issue of keys not matching their inventory. The keys issue was resolved quickly as it was my housemate who had misplaced a key, but Martin and co were absolutely no help in resolving it and were horrible to deal with. Landlords are evil.

Pooqa · 22 August 2026

★★★★★ 1/5

Trustpilot

I viewed a property at Bestwood Village

I viewed a property (House) at Bestwood Village as i am very eager to move there. The agent showing me the property put me forward for an application right there on the spot after i told her i was desperate to live in this area to be close to relatives. On viewing I mentioned one concern about the bath panel needing repair but there were several other minor concerns i was prepared to deal with myself on moving in. Once i had been put forward for the tenancy everything seemed to run smoothly until it came to being handed the keys. It was only after paying the deposit and getting the keys that i was told there was an inventory attached to the contract with repairs that were pending. I took my own photos and added these to an email and sent them to the agency and the landlord.

Patrick · 21 June 2026

★★★★★ 5/5

Google

We had a fantastic experience from start to finish when selling a bungalow in Crossford. Natasha and the team kept us up to date at all stages and even arranged a final meter reading on day of key hand over. I would not hesitate in recommending you give Martin and Co a go if you need to sell……or buy I guess.

Ian · 23 August 2024

★★★★★ 5/5

Google

Can't speak highly enough of the service we received from Natasha and the team. So glad we decided to go with Martin & Co. the whole process was slick and well managed with great communication that resulted in a great result for us. thoroughly recommended

Andy · 21 February 2025

★★★★★ 1/5

Trustpilot

Worst company ever

If i could give zero stars i would, please please NEVER rent using this company. They do not care about you they only want your money. Got Mould? Has ur boiler exploded ? Or want a nice clean apartment when u move in? Yea nah they do not care im afraid, all this stuff happened to us, when we moved in the house was disgusting, the washer cupboard had like crusty carpet (and im no princess i can make do but bro it was so disgusting) like 10 year old hoovers covered in mould, trash bags with ripped out blinds in, all the bathroom cupboards had mould in and the legs on the bed were like snapped and the light in the bedroom wasn’t attached either it was such a safety hazard and now these guys have the nerve to ask us for money towards a cleaning service for the next people when i know theyre just going to keep the money and leave it. I left that apartment c l e a n too! Oh yea and when we moved in the water wasn’t even attached to the washing machine properly so we had an apartment flood which happened like 4 times while we were there, 2 was the washer just spitting so much water and 1 time the boiler exploded water everywhere to the point half the walls doors and frames all swelled up! and i swear it was the reason i got a lung infection cus there was so much mould and water in the air bro AND THEY STILL ASKED US FOR MONEY!!! I swear im not a dramatic person, i cleaned that apartment so much and im very understanding but it got to a point where it was just ridiculous and you’re paying all this money and nothing but the bare minimum ever got done! And i had to email so much to even get that! For real if you want your sanity, just go with literally anyone else!

Molly · 5 May 2026

★★★★★ 5/5

Google

I would recommend Martin & Co Dunfermline to anyone wishing to sell their home. Natasha and her team were very professional and friendly too. Nothing was too much trouble and the house got lots of viewings. Very pleased with all aspects of the service.

Carolyn · 9 February 2025

★★★★★ 5/5

Google

Absolutely great service. We had lots of viewings and were kept up to date on a daily basis of viewer feedback and how interested in our property. Natasha made every stage smooth and simple. They really could not have done a better job.

Paul · 22 February 2025

★★★★★ 5/5

Google

Natasha looked after my flat sale with a cheery professionalism that made the whole process a pleasure. Martin & Co were competitive in their rates, and I was confident using a national company, but it was Natasha’s positive and trustworthy approach that sealed the deal. And the best part was that I never had to chase for information. I was kept up to date regularly from viewings to closing. Very highly recommended.

Stuart · 24 September 2025

★★★★★ 5/5

Google

Natasha and the Martin & Co team were fantastic partners to help me as a local investor close a deal that had sat on market for some time. They were responsive, understanding and helpful at making a good deal work. I hope to work more with Natasha and the Martin and co team.

ANDREW · 17 February 2026

★★★★★ 1/5

Google

Charged 378 pounds for a clean of house and 360 to empty bins and garden clean. Garden had weeds growing which were not my fault as I was given a concrete garden. 360 pounds to remove a couple lights from the garage. We will take them to small claims court and I will dispute the deposit being taken with deposit protection scheme.

Osama · 22 November 2025

★★★★★ 1/5

Trustpilot

Worst tenancy ever

The agency does not provide any support or help throughout the tenancy period. I have been charged with nonsense expenses such as a part of my initial deposit been taken for unnecessary cleaning although the apartment was left in a far better condition than at the beginning of the tenancy. Also the agency did not provide any help in moving out and I had to contact all the utilities suppliers on my own.Bureaucracy is a nightmare and prices unfair. Sleeping under a bridge is a far better option

Marco · 4 August 2022

★★★★★ 1/5

Google

I sadly have to say Martin & Co Dunfermline were helpful in me renting a property unfortunately ive been asked to vacate the property after less than 5 months as the landlord needs his place back . There is no support what so ever and a very harsh approach in leaving some one high and dry . Cant believe the law is 28 days notice and no support to find another place nothing. Not to mention costly

Tracey · 12 November 2022

★★★★★ 5/5

Trustpilot

In Hitching Mr Chris is the most…

In Hitching Mr Chris is the most talented professional very good estate agent ever see.

Maximum · 16 July 2026

★★★★★ 1/5

Trustpilot

Avoid them at all costs!

If I could give 0 stars I would - I implore everyone to avoid martin&co like the plague if you can because they are the worst estate agents I’ve ever come across. They act nice at first and then as soon as they’ve got your money and signature, they don’t care. Lynn and Sean were the rudest most inconsiderate people, both of them have huge attitude problems, and talk to you like you’re dirt on your shoe. They trick you into thinking the property you’re signing onto is all fine and good to go, and then the second you move in it falls apart because it’s all cheaply done and they cut corners for everything (as confirmed by their own handyman!). The first day I moved in the power wouldn’t work and I got told it wasn’t an emergency even though all the food in my fridge and freezer was ruined. They also never respond to emails, I had to constantly chase for months and months to get even the tiniest jobs done, and the big jobs like fixing a mould issue took over a year for them to actually get someone on it and still it was never properly fixed. No matter how calm and reasonable you are to them, they are rude and aggressive in return and then when they’ve ended the call in a huff, when you have to speak to them again they actually try to gaslight you into thinking you were also contributing with the same temper as they were (luckily I always have witnesses for my phone calls and so I knew that wasn’t true!). Lynn and Sean are clearly two very narcissistic people. They also steal your deposit for no good reason - I wish I had read the reviews before signing with them as there are tonnes of people saying the say things, so it’s obviously an ongoing scheme they pull with all their tenants, they will rob you blind. They regularly inspect the property and say everything is fine and looks good, and then turn around at the end and try to take your whole deposit because they know they can get away with it. So in summary: beware and stear clear! And if you have no choice, then at least make sure to document everything, record conversations, and take pictures of everything, so you can at least beat them at their own game.

Lydia · 7 July 2022

★★★★★ 1/5

Trustpilot

Moved into this property with my…

Moved into this property with my partner to find it was a complete and utter state. When I viewed the property over 1 month prior to moving in, they said that they would clean the black mould from the bathroom which was fine. What a shock when we moved in to find the black mould was still there and the entire flat was a mess and hadn't been cleaned at all. My partner had to take 2 days off work because of stress and physical exhaustion from all the cleaning.There was no sense of urgency from their side when we called to stress how bad the flat was. They've still not resolved the issue and we have been in the flat for almost 1 week now. We continuously have to wear a face mask when we use the bathroom. It just makes me wonder how they can run a business like this and don't seem care at all. The bottom line is that the flat should have been cleaned and checked over before they handed over the keys, it's not rocket science.

Luan · 30 June 2022

★★★★★ 5/5

Trustpilot

Recommending will

Will was absolutely amazing helping me find a property. He was honest and genuine, moving can be stressful and worrying but I was reassured the whole time. The moving process was quick, and I am now currently in my new home. If I had any problems or questions I would call will and would always awnser and be around. Thank you Martin& Co I highly recommend this estate agent company if you are looking to move. Fast easy process. Thanks will. :)

Grace · 21 June 2022

★★★★★ 1/5

Trustpilot

Wish I could give 0 stars

Wish I could give 0 stars. They tried to move me into an unsafe building which had homeless people urinating and feces in the corridor and stairs. Vulgar graffiti on the walls. And disguised it as a luxury apartment. When I enquired about the safety of the building they just said "You're not getting your money back". They don't care about you they just want to make fast money using the fear of loss method.

Richard · 16 April 2026

★★★★★ 5/5

Google

Natasha is a credit to Martin and Co and made my experience of selling a property in Dunfermline as easy as it could be. Would highly recommend. Great service and great value.

Stuart · 18 April 2025

★★★★★ 1/5

Trustpilot

House looked like it’s abandoned during…

House looked like it’s abandoned during move in day. Place was a mess and was not even cleaned. Moulds in the bathroom. Windows dirty. After signing the contract, keys were just left in a key safe. Washing machine cannot be installed due to plumbing issues. Workers were in during the day of move in and left the house in a hurry.They were very eager to get the deposit but after they got the money, they were not helpful at all.

Consumer · 8 August 2024

★★★★★ 1/5

Trustpilot

Very disrespectful and threatening especially Ella

Very disrespectful estate agents, terrible service, think they are above others. Ella from Martin & Co at the Hobbs Moat branch is incredibly rude and even threatens clients, we were collecting our keys and she was openly threatening and disrespecting us. They only care about commission and are incredibly entitled. Do not follow basic etiquette and constantly lie without hesitation. I do not recommend anyone use this estate agents.

Razanoa · 1 May 2026