William H Brown Wisbech reviews in Fenland

★★★★★ 5/5

Trustpilot

William H Brown - Bury St Edmunds

If I could score higher, I would! Richie and Charlie are excellent estate agents. Richie was very personable and kept our information on file, so once a property came up to view that met our needs, he contacted us immediately. They were both extremely professional, friendly, and quick to respond to any queries we had. The best experience with estate agents we’ve ever had, hands down! Couldn’t recommend this team enough.

Josee · 19 October 2023

★★★★★ 5/5

Google

Sarah at the Wisbech branch was lovely. She was informative, chatty and cheerful. She answered emails promptly and everything was easy. Thank you again! ♥️

Roxanne · 10 February 2026

★★★★★ 5/5

Google

Massive thanks to Ross, who sorted everything out prior to me and my partner moving into the property. Fast and efficient support. Everything went smoothly, with the documents, keys, and landlords. Very pleased.

Janssen · 25 February 2024

★★★★★ 5/5

Google

Renting a property isn't always easy - renting an old property can be even worse! We fell in love with our little cottage but my goodness, it has some problems. Sarah Burt, the maintenance manager at William H Brown, has been brilliant - always ready and willing to answer my calls (and there have been many) and then to get the issues resolved. I cannot fault the support we have had and look forward to continuing the excellent relationship.

Jennifer · 26 March 2024

★★★★★ 5/5

Google

Great experience with William h brown. Ross Stannard was brilliant. Very helpful and got me moved in super speedy!

Laura · 22 September 2024

★★★★★ 5/5

Google

I have just completed on my purchase and I want to thank Alfie for his amazing professionalism as well as his interaction to keep me informed all the way through! I have been in to meet this young man and it's amazing how new to the business he is but he has done an amazing job and I will definitely go back to him when I decide to sell or if I need any advice on the services they offer! 100% Recommend!PositiveResponsiveness, Quality, Professionalism, Value

Apollo · 23 October 2022

★★★★★ 5/5

Google

Miranda has been fantastic, yet again! As a lifetime member it always takes the stress away from remortgaging or selling/buying knowing that I am seeing a familiar face. Miranda goes above and beyond, even having multiple phonecalls with me on her days off - including her daughter's birthday! This morning's (Tuesday) courtesy call to say our mortgage is all sorted after only seeing Miranda on Friday was a very welcomed call indeed! Thank you so much for everything Miranda, you are an assett to William H Brown!

Hannah · 23 October 2022

★★★★★ 5/5

Google

We made contact with Wisbech branch regarding one property we would like to view, Alfie was extremely helpful in obtaining a viewing at short notice on Saturday. We e-mailed regarding a second property Friday night. While travelling from Dorset we received a call from Karolina to say the other property we wished to see had been sold. Meanwhile she had found another similar property that we might be interested in. We found this to be a very refreshing change from Estate agents in Wales. Although we haven't purchased a house with these agents we can highly recommend them for their advise, helpfulness and politeness. Thank you Karolina and Alfie. Kind regards Sandra and John.

John · 23 October 2022

★★★★★ 5/5

Google

I am very pleased with the service. Dale has been absolutely outstanding, he has given me the heads up about properties that meet my criteria and has made the sale and viewing process so easy. Dale is one of the main reasons I've used WH Brown. He's been very personable and makes you feel really valued as a client. I would also highly recommend Tanya as a mortgage advisor, she has secured me a great deal. Her advice really felt like she was putting her client first. I relied on Tanya heavily and she was quick and efficient at getting a mortgage sorted.

Jacob · 23 October 2022

★★★★★ 5/5

Google

I was assisted by SARAH BURT. Very knowledgable, friendly and professional. She made my moving experience much easier than any I've had so far, Thank you Sarah

Clayton · 25 April 2024

★★★★★ 5/5

Google

Best experience! Mandy is an asset to the company. The way she treated me was special. She was prompt, friendly and easy to deal with. She made my home selection so easy! And it was not even an appointment it was very spontaneous walk-in and she arranged the viewing at the very same time... would highly recommend all of you to see Mandy for your home search....5star..

Dilawar · 23 October 2023

★★★★★ 1/5

Trustpilot

I do not have words for this level of unprofessionalism and incomptence

Just poor on every level. Communciation has been abysmal from the start. I feel I have been lied to on several occasions and it is clear most members of staff don't give a damn. Avoid I have the great displeasure having to deal with these people over the last fortnight regarding a property I want to rent. There have been issues right off the bat, including an agent called George not turning up to a viewing because he forgot and it taking four days and six phonecalls for me to be told that no-one in the office I was calling was going to call me back and I needed to call elsewhere. No apologies offered at all. It got worse when I put in an offer on a property though. When I put in my offer I was asked some questions and these identified I would need someone to guarantee my lease. That's fine, I'd anticipated that and my parents were willing to do this for me. I dealt with an agent called Sam who called them before putting in my offer to ensure they would meet the criteria for a guarantor. At this point, or at any point during the process, Sam never gave any indication that they did not. This only came to light approximately a week before I was due to move in (my parents are semi retired and generate a portion of their income through investment property and the stock market. This was apparently unacceptable for a guarantor. Which would have been fine, if Sam had told them that from the start). We found a solution, where my parents would pay my first six months rent and I'd then rent from the landlord. I had to chase (approximately four phone calls) to get this answer from him and even then, I had send him back to renegotiate as he had not done this properly (he attempted to agree a six month lease when both me and the landlady wanted something longer). When putting in my offer, I had agreed to go into a zero deposit scheme and paid £250 in order to do this. The issue with the gaurantee also took my out of this scheme, although this was never communicated to me at all. If I had known, then I would have reconsidered my position. Because Sam did not mention the problem when it arose, I was not afforded this opportunity. The only warning I had that extra money was needed, came to light when the invoice arrived and they had stuck an additional £1200 onto the fees. The only possible inkling we had about this was a phone call from Sam about 20 minutes before the invoice was sent, which lasted for all of 30 seconds and briefly mentioned a deposit. Something that I thought had already been paid and had no reason to suspect otherwise. I want to be clear here, the fact I failed the checks is not the problem (I'm a recent university graduate moving from part time to full time work and separating from my partner. I'm not naive to the fact I do not look good on paper). The lack of communication and the lack of care from Sam and his director, Rachel is. They prevented me from making a decision with the full facts. I have been left feeling utterly lied to and like I have no choice but to find an additional insane amount of money or leave me and my children homeless. Salt was further rubbed into the wound as when I called Rachel to discuss this, she sadly decided to double down on the lie that Sam had discussed this deposit with me and implied I was making it up. I have emails to confirm this deposit was never mentioned. No apologies were forthcoming, just a shoulder shrug and an offer to refund my holding deposit as well as a sly comment that it's a landlord's market right now, which is just further confirmation of how little they value potential tenants. No property is worth having to deal with these people.

Penny · 22 August 2022

★★★★★ 5/5

Google

Miranda was absolutely perfect. fantastic customer service. Mortgage signed and sealed within 5 working days. Highly recommended. Although i am not sure Miranda`s work/life balance is 50/50 as she did deal with my mortgage needs on a Sunday night. Miranda definitely deserves a company paid holiday!

Ingus · 23 October 2022

★★★★★ 1/5

Trustpilot

Do not use William H Brown they are the…

Do not use William H Brown they are the worst agent any one could get they never return your calls no good advice at all you do not hear from them at all and if you do there advice is totally wrong there staff are badly trained and give the wrong advice. I nearly lost my removal company on there advice which was totally wrong,but the removal company which is Relocate were brilliant and brought in an extra van on the day.the only good advice and updates were from the agent I was buying from Chris Deller they were excellent I could go on for hours but will not SO PLEASE DO NOT USE WILLIAM H BROWN if you do God help you

Pauline · 1 July 2022

★★★★★ 5/5

Google

I have been using William H Brown in Wisbech for the last 4 years to let out a property using their Full Management Service. Sarah Burt is my Property Co-ordinator, Sarah has given me help and guidance over the years and has always been on hand to answer all my questions with her valued expertise.PositiveResponsiveness, Quality, Professionalism, Value

Tracy · 26 March 2024

★★★★★ 2/5

Trustpilot

Its Rental Payments

I found my letting agent to be brilliant Mr N Bourne and I prefer to only deal with him as I found him to be quiet honest and extremely fair, I don’t like dealing with other people in the office as they don’t seem to be able to keep to their word.

Julie · 4 February 2026

★★★★★ 5/5

Google

Karolina has been an absolute superstar! She has gone above and beyond helping us with our latest purchase and has made things quick and smoothly. Couldn’t ask for more help!

Marcin · 27 December 2023

★★★★★ 1/5

Google

Phoned up to ask some questions about my landlords and was shocking to speak to a very rude lady that was clearly on tge landlords side did not care about tenants at all STAY AWAY FROM THIS COMPANY THEY SIDE WITH THE LANDLORDS

Simon · 22 June 2025

★★★★★ 5/5

Trustpilot

Fabio and Andria made the whole process…

Fabio and Andria made the whole process easy and smooth for us to get a new house to rent and move in. They were informative and updated us on each and every development. They were so helpful. We are so grateful of their professionalism and world class customer service. Many thanks to Fabio and Andria. Not forgetting Ethan who warmthly welcomed us and assisted us when we first visited William H Brown.

Njabulo · 20 March 2023

★★★★★ 1/5

Trustpilot

William H Brown or Sequence, both the same... crap!

This is basically the same review as my Sequence Review, but since they're essentially the same company, why re-invent the wheel?I honestly like to see the best in people or companies, but William H Brown is one of the worst.As a tenant, dealing with them is a nightmare. Everything from arranging repairs, to dealing with contracts.Everything is outsourced; they're nothing but secretaries throughout their entire company.Living in Yorkshire, why do I need to ring someone in Liverpool to tell them a tap is loose, and then wait weeks for a response?And if that 1 person is off work, no one else can pick up that task?Why do I have to send multiple emails and make several telephone calls to get answers, and then be badgered by them for "not doing something", or anyone external to their system?Or the fact that they don't know, nor have access to, their own systems in order to answer any of my questions.Literal blame shifting to anyone but them.And I've only dealt with them for 6 months.

Niall · 9 May 2022

★★★★★ 1/5

Trustpilot

An incredibly poor service

Quite possibly one of the worst estate agents we have dealt with.We were contacted by one of the agents from the Welwyn Branch, who repeatedly told us that unless we had our house valued, we would not be taken seriously by Vendors. After being called on the third occasion by the agent, we decided to get a valuation and I contacted him by return, to let him know that we had. Even though the valuation had been the day before, the agent told me that it would be useful if he also valued my house. This would have been the fourth valuation in the space of 6 months.We were then called by someone from their call-centre and although, seemingly impossible, the service was even worse.All that the lady we spoke to wanted to do, was sell us a product. No real interest in us, or what we were looking for in the housing market. I finally gave in and asked how much the service would cost - she had no idea. When I questioned how she could try to sell me a product, where she did not know the cost, she became flustered and told me that her she would liaise with her "boss". The first time, he apparently told her that he would provide me with info, as he was in my area. When I asked when, she told me he was not, but he could be. When questioned further, he was not going to be in our area. So, I asked her to get him to email me - he was not able to. I then asked her to get him to call me and I was told he would. One week later, she called me back, not remembering me at all. I then got the whole sales pitch again. Enough was enough. I asked to make a formal complaint and was told her "boss" would call me, as he took these things seriously. Still waiting.You are treated as a number and not a person. I am not really sure how they can still be in business.

John · 20 April 2022

★★★★★ 5/5

Google

Connor carried out a valuation on my property and talked me through listing it for sale. He was very professional, understanding and polite throughout. I have no problem recommending Connor, very helpful and knowledgeable.

Alison · 8 September 2025

★★★★★ 5/5

Trustpilot

Fantastic turnaround in Lettings

I have had a very difficult relationship with WH Brown over my years as a professional landlord and considered them to be among the worst agents in my area .However they really have got their act together, in recent times, due to a change in Management in Lettings starting with Izabela and latterly with Olivia .Olivia has been fantastic not only has she done what she said, she has achieved more than 30% more rent than I was getting and a new tenant was found interviewed and signed up within a week with no hassle or inconvenience to me .Thanks for making my work life easier Olivia I cant recommend you enough and won't hesitate in using WH Browns in future .

David · 4 March 2022

★★★★★ 1/5

Trustpilot

Purchasing a property

Tried purchasing a property and had the offer accepted on agreement it was removed from the market with no further viewings. Solicitors were involved and all checks completed. They continued viewings, without our knowledge, and we were gazumped. DO NOT use this estate agents!!!

Clara · 15 October 2024