Trusted Agent profile · Fenland
★★★★★
1,522 reviews across 2 platforms
20 High Street, Wisbech, PE13 1DE, Fenland, PE13 1DE
William H Brown's office in Fenland, at 20 High Street, is rated 2.6 out of 5 across 1,522 reviews on two platforms, including 330 Google reviews rated 4.6.
Every review we hold for the Fenland office, from every platform, shown as written. First names only.
5/5
GoogleI would like to give a mention to Sarah Burt at William H Brown as she has been a pleasure to have as point of contact. Sarah is always helpful with any questions we may have and is very professional at all times. 😊 …
Thank you for taking the time to leave us this amazing 5* review jess faunch. Kind regards Lucy, Customer Relations.
5/5
GoogleRoss was fantastic, he kept his word and kept in contact with us when new properties within our price range came up, even if I hadnt been keeping in contact myself! We ended up going somewhere else in the end, but very good customer service indeed.
Many thanks for your fantastic 5* review Em. Best wishes, Lucy, Customer Relations.
5/5
GoogleNatasha has been extremely helpful in regards to my property I am currently looking to rent out. She has kept me informed each and every step of the way via email. Natalie is polite, friendly and very helpful. Would definitely use again if I decide to buy another property i would request Natasha to deal with the process for me. Jackie rickardPositiveQuality, Professionalism
Hi, thank you so much for the 5* review of our William H Brown branch! It's great to hear that the team have been helpful, friendly & efficient! If you ever require anything else from our team, we will be more than happy to help.
5/5
GoogleExcellent experience👏 Ross Stannard is very professional and a great asset to WHB. Honest and trustworthy. Ross never gets tired of my too many questions😊. Thank you, Ross. I appreciate your hard work, your professionalism and politeness. I Highly recommend, Ross WHB, very reliable to a fault. …
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotOur experience with WH Brown Rentals…
Our experience with WH Brown Rentals was shocking. Upon taking a rental property under the managed scheme, like many tenants, we faced maintenance issues. For example, we lived in a property with an oil boiler. One morning, we awoke to find an issue. Despite informing WH Brown that we used oil, they repeatedly sent gas engineers, eventually stating, "We can't fix it; sort it out yourself." After obtaining the landlord's contact information, it took three days to resolve the issue, leaving us without a boiler during winter. When we requested a hotel due to WH Brown's refusal to address the problem and having young children, we were told, "Sort it yourself; we don't offer that. It's not our problem."Other reported issues weren't addressed under the management scheme, leading us to contact the landlord directly, who addressed them but requested we not report him to the council due to WH Brown's ignorance. When deciding to leave the house, the situation worsened.Upon contacting WH Brown, they told our new agent we were in contract and wouldn't be moving. After challenging this, they acknowledged our break clause. Regarding referencing, they claimed 2-3 weeks, which our new agent and the referencing agency found unacceptable, prompting an alternative approach due to WH Brown being labeled as "the most difficult agent I have ever dealt with for absolutely no reason."Despite three emails, we received the final account balance four weeks later from a company associated with WH Brown. The amount requested was incorrect, and when questioned, they refused to provide clarification. We paid the verified amount as per our contract through a solicitor.During checkout, we returned the keys, receiving the checkout report seven days later, conducted four days before we received a copy. WH Brown absolved themselves, stating another company handles the deposit. Ten days later, with no information, we've threatened legal action for deposit recovery. WH Brown, when contacted, cited busyness and non-responsiveness to emails. The checkout report showed photographed parcels, which we arranged to have collected by a neighbor. However, they were removed without permission, and we've reported this to the police as theft from WH Brown.I've never experienced such shocking service from an agent, and it seems we may need to take legal action to recover our deposit. I strongly advise anyone considering renting with WH Brown to think twice. This review is based on a genuinely terrible experience, and we will continue to fight to get our money back, regardless of the legal implications.
5/5
GoogleDealt with Ross Stannard who was excellent and patient as we had a few things to sort out. Ross went above and beyond to advise and help us. Initial experience in dealing with this agent has been a positive one. I would definitely recommend.
Many thanks Lee for the great recommendation and 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleOverall I had a good experience with them. Kirsty, Karolina and Sam where the people involved in my buying process, they where very helpful, answered my question and replied to my messages quite fast. The only thing I wouldn't recommend is to get the solicitors they recommend. The worst decision we made when buying our first house. Just do your research and find solicitors yourself. They wouldn't reply to your messages and now, two weeks after completion I'm still waiting for some bits and pieces of documents from them. William H Brown Wisbech - yes, The solicitors they recommend - Gilson Gray - BIG NO!
Hello Paulina, Thank you for your kind words about Kirsty, Karolina, and Sam. We're glad to hear you had a good experience with us. We appreciate your feedback regarding the solicitors and will take it into consideration. Best regards, Lucy, Customer Relations.
5/5
GoogleKirsty Young and Sam from this branch were absolutely fantastic! As everyone knows buying a house can be slow and stressful, but with the help of Kirsty and Sam we managed to buy a house within 2 months. They kept on top of contacting the people needed for the exchange and kept us informed all the way. A big thank you for helping us move into our first home, will we be coming to you again if another house move is needed☺️
Thank you for the fantastic 5* review Jessica and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleQuite simply the best service I could expect, Ross was always patient and knowledgeable, and helpful at every step, if I could give them 10 stars for the service Ross has given us I would, without hesitation 😁 …
Dear Simon, thank you for your kind words! We are thrilled to hear that Ross provided you with exceptional service every step of the way. Your 5-star rating and glowing feedback mean a lot to us. If you ever need assistance in the future, don't hesitate to reach out. Thank you for choosing William H Brown Estate Agents Wisbech! Best wishes, Lucy, Customer Relations.
5/5
GoogleI've rented two properties now with Willian H Brown and service has been on point. Recently, Sarah has been quite helpful with finding a rental and managing the move. As an expat, it was quite handy to have that support. Thank you!
Thank you Karthic raaja Sivakumar for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDo not recommend renting with WHBrown
I don't usually leave reviews but the horrific experience I had renting a property with William H Brown warrants letting others know how this company functions. From start to finish things were conducted haphazardly - no exit inventory was done when the tenant before me left and the inventory they did prior to me moving in was extremely inaccurate. When I moved in I found rodent faeces, mould, and general grime throughout the house. A couple of weeks after moving in, the shower was leaking badly through to the ceiling below, next to an electrical fixture. It took nearly 8 months to get them to sort it. At the end of my tenancy, the landlord made claims on the deposit for a number of inaccurate reasons, including damage left by the contractors they hired to finally do the repairs on the shower. Throughout my tenancy, getting through to the property manager with "Sequence" was difficult. I was often told they would call me back and never did. All in all they do not seem to have the best interests of tenants in mind and do a poor job of mediating with unresponsive landlords. I will not ever rent from them again and would never recommend anyone else to do so either.
5/5
TrustpilotGood renting experience with…
Good renting experience with Williamhbrown. Special thanks to Matthew Wolff for his efforts and following up the process throughout.
5/5
TrustpilotMany thanks Matthew Wolf for your…
Many thanks Matthew Wolf for your assistance. The service you provided made the renting process much easier and smoother.
5/5
GoogleI have been supported by Amanda Campling To find the right property closer to work And there was a little issue on the way that I was scared I wouldn’t be able to rent the house. However Amanda plead my case to the landlord and she was able to sort the situation for me and I am just days away from renting the property I want to thank Amanda for all she has done and is doing for me Thank you so much
5/5
GoogleI contact William Brown to look for a house to rent and I had the luck of getting Amanda (Mandy) she has been absolutely amazing So helpful always keep in touch , update me daily and always with an amazing and happy approach. For me was the first time going on the agency route for renting but Amanda has helped me so much and all has been a smooth journey . She definitely made the experience worth it . Can thank her enough I strongly recommend Amanda and William Brown
5/5
GoogleKirsty at the Wisbech office was so helpful throughout our buying process, keeping us informed quickly and chasing up our questions. Also thanks to Karolina who suggested this house for us and really understood what we were looking for.
Jessica Woods thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotI have not yet completed but my…
I have not yet completed but my experience so far has been plain sailing. All the team have been really helpful especially Olivia who carried out the valuation who was very sensitive to my personal situation . I also needed help with some paperwork and Olivia took the time to come and sit with me. Would definitely recommend their services.
5/5
GoogleThanks Sarah for everything😀😀.You are dealing with my application so efficiently and faster than anyone I have experienced before in this kind of situations. Keep going.I suggest William H brown for all who is searching for rent houses. …
Thanks LIJO KURIAKOSE for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleSarah was absolutely brilliant when I was enquiring about a rental property attention to detail amazing and even considered the fact I worked nights when calling about the rental process can’t fault her at all! Credit to the company
Thank you for taking the time to leave us this amazing 5* review ciara hargreaves. Kind regards Lucy, Customer Relations.
5/5
GoogleHighly recommend estate agent especially Vickie Jones and Sarah Townshend they have been brillant for our little family helping us find our new home and been very supportive and attentive couldn't ask for any better, looking for a new rental go see these lovely ladies!
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotSwaffham - Aston 10/10
Aston at the Swaffham branch was fantastic. He made us feel really comfortable and answered all the questions we had. As first time buyers it can be all very overwhelming at times however Aston made the process very simple. 10/10. Also Tony and Emily at the Swaffham branch are great. All very friendly and they are there for you across your house buying journey.
1/5
TrustpilotDeal with William h brown at your peril…
Deal with William h brown at your peril . The motto of the parent company Skipton building society is "Founded on Fairness" but I think it should be "looking after number one".
5/5
GoogleCalled about a property and spoke to Ross stannard he was extremely helpful and arranged a house for me and my wife and he very professional and was very knowledgeable about the property. our experience is one of total professionalism with a personal service.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleSarah Townshend - absolute asset to your company! Sarah has been wonderful in looking and securing our new home. Nothing was too much trouble, emails and calls answered almost immediately. I couldn’t have asked for anyone better. Thank you Sarah - you are amazing!
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's Fenland office has 1,522 reviews across two platforms: 330 on Google, 1,192 on Trustpilot (across the whole business).
William H Brown Wisbech is rated 2.6 out of 5 across all 1,522 reviews, and 4.6 out of 5 on Google from 330 reviews.
William H Brown Wisbech, 20 High Street, Wisbech, PE13 1DE, Fenland, PE13 1DE.
