William H Brown Wisbech reviews in Fenland

★★★★★ 1/5

Trustpilot

If I could give less than one star for…

If I could give less than one star for the penistone branch, I would. We rearranged to view a property. The lady we spoke to in the office was most unhelpful very annoyed because we gave her a few dates for our visit and it was almost as if we were putting her out because she had to contact the vendor to arrange it! when we finally arranged the visit the vendor never turned up so we were stood waiting for an hour. We’ve never once been contacted by the estate agency since to find out how the visit went , so presumably they’re not interested in whether the vendor wants to sell their house or not .Maybe the staff for the Penistone branch could do with a little bit more customer service training, we would never use this estate agent again.

Haighy · 12 February 2026

★★★★★ 1/5

Trustpilot

Cheated out of £5000. Disgrace.

We have just bought a property from them. We agreed to pay full asking price, cash, immediately, as long as it was a direct sale and did not go through the auction process. On completion, we were charged over £5000 for an Auction and Auctioneers fees which did not happen. I have to take legal action.

Alison · 7 August 2026

★★★★★ 1/5

Trustpilot

Infirmation On SEQUENCE, Connells, William H Brown.

People should avoid SEQUENCE like the plague, as what they (you) don't realise is that they are owned by Connells, who are owned by The Skipton Building Society, and as such operate (now they have bought Country Wide) a corporate monopoly, is what they thrive on, but don't, yet, have. What they do is have the longest tie-in contracts for sales, of 20 to 30 weeks! These are excessive, and you should, when selling, never, ever enter into anything so long! They also claim to only offer 1.5% agency commission, when most agents will over between 0.5% and 1%. So, negotiate! Your tie in, for sole agency, should, ideally, be 4 weeks, and 4 weeks notice. Some will try to keep you for 8 to 12 weeks, but you can get this down to 4. You can serve notice the moment you begin, so there isn't 8 weeks, just 4. If you go multi, and have another or other agents, do NOT listen to SEQUENCE, as they will try and make you pay an up front fee. DO NOT PAY ANYTHING. This fee, around £500, is only removed from the final statement, IF you stick with them, and they could be useless, hence not wanting a tie-in tat is excessive in the first place! State, ''I will go elsewhere''. They also, now, attempt to charge a money laundering check fee, and will try and charge this upfront, too, usually £99 plus VAT! Refuse this nonsense! They, as with all agents, can and should apply this fee as part of their commission, only payable upon completion! Their reason? Again, to make you feel you have to stay with them, even IF you are unhappy, as you have paid money up front! Next, be aware that William H Brown, as with all the brands they have bought, are run by management; an area manager, a branch manager, and above that little lot, another manager! They, and their staff, are given targets! They MUST get X number of properties on their books per month! If they achieve their targets, they get pay-outs! Not much, but they get it for each unit, and so a member of staff can start to earn commission even without selling a house! They earn much more: every mortgage appointment, they get a slice, ever referral to their legal panel, a payment, every survey booked, a payment, and they even get payments for an instruction, and (this is the worst!) they receive payments IF they manage to persuade you to drop the price!!! This whole 'up-sale' usage is something the Ombudsman should have dealt with years ago! It is unfair, as the public just don't know about it! It also means that some agents, under the Connells and SEQUENCE banners, operate unfairly, whereby the people who view are the people who take out their products; an agent can earn more in a mortgage commission than from a sale! So, all of you out there, only use them IF you understand their con tricks, and ONLY if you manage to get a short tie in, decent commission rate, and don't agree to their attempts to bring your selling price down!

Just · 19 January 2026

★★★★★ 1/5

Trustpilot

Will not return deposit

I would not recommend using this company when you need to rent/let a home while stationed at Mildenhall or Lakenheath.Yes they are great at finding you a property and at taking the rental money every month. However when it’s time for your rental deposit to be returned - it does not happen!We have been waiting for our rental deposit to be returned since January 2024 on a property that was rented in Mundford.We were told that our full deposit would be returned after we did our final walk through of the property.We still have not received the deposit. Every time we call the office we are told that the deposit is being transferred but it never happens. We have spoken to Daniel Juniper, Richard Thurston, and Aliya Vadillo. It should not be this difficult to get a deposit into our account. There has been zero follow up by this office to resolve this matter.Every time we call the office from the US our cell phone carrier charges us international rates on an average of $100 USD! It would be great if this company would take the time and spend their money to call us to confirm this has been resolved!If you are in the US military please Do Not use this company if you need to rent/let a home!!!!

H · 29 May 2024

★★★★★ 5/5

Google

An excellent lettings agent. We rented with William H brown only for 1 year and would highly recommend them. Especially Lorraine Burton is my letting agent and she is really very kind, helpful and on the ball throughout the process and was always available to talk to! Thank you.

Stela · 25 April 2024

★★★★★ 5/5

Google

Me and my partner dealt with Sarah, gave us 5* service, was very kind to me and my partner and was so helpful in helping us rent our first place and gave us advice about the electric etc, we viewed the house with Sarah and that same day we got it, very thankful

Kelsie · 26 January 2024

★★★★★ 5/5

Google

Ross Stannard was our agent and helped us navigate the process as my wife and I looked to rent our first home. He made it very simple and straightforward for us to accomplish something that my spouse and I were both quite unsure about. We strongly recommend him. With that said i also, strongly recommend this company.

Irvine · 23 October 2023

★★★★★ 1/5

Trustpilot

Lettings - Holderness Road Branch Hull

William H Brown's Holderness Road Branch in Hull was tasked with managing 24 apartments but failed to provide satisfactory service. The absence of a senior lettings manager and reliance on outsourced call centres in Liverpool led to poor communication and unresolved tenant issues, reflecting a lack of proactive management.After enduring eight months of inadequate service, we tried to terminate our contract, only to uncover a hidden six-month notice requirement. This lack of transparency highlighted the company's focus on securing fees rather than providing quality service or ensuring client satisfaction.This negative experience with the local branch has convinced us to cease using William H Brown and its wider group for our property management needs nationwide. It reflects the importance of carefully choosing property managers who are truly committed to serving the interests of their clients and maintaining valuable business relationships.

Kekul · 29 April 2024

★★★★★ 5/5

Google

Highly recommend! Sarah Townsend has been absolutely amazing with me and my partner, kept in contact very often whilst sorting our new home out! Was so lovely to deal with! Thankyou so much Sarah! x

Ninny · 1 December 2024

★★★★★ 1/5

Trustpilot

Where do we even start...

Welwyn Garden CityWilliam H BrownWe had an issue at home with our washing machine with a fault showing on the screen. We immediately contacted our estate agent for them to send out an engineer as we were home all week so needed to use our washing machine (of course). The estate agent we were dealing with replied to say they will contact the landlord to arrange an engineer to come out to look at the washing machine.2 weeks later.. nothing. We chased this with our estate agent who we must say had NO idea what he was doing. His responses and replies were awful and unprofessional, completely unhelpful.Maybe 2 1/2 weeks later, they sent out an engineer to finally look at the machine. In this time, we needed to wash our clothes elsewhere so took them to a family member who we were very lucky to have help us - some people aren't this lucky. Where they spent a total of £112 during this lengthy time to do our washing whilst needing to do washing for their own family.The engineer spoke to the estate agent to let them know that the system needed to be replaced completely. That was another 3 weeks that went by... which meant we were without a washing machine for around a month. During the time we waited for the new machine, we chased.. and chased.. and chased.You guessed it, no reply or a very unhelpful unprofessional email.Finally - a washing machine!We thought as paying tenants of a property, we would be eligible for some sort of compensation for the fact that we had no machine for a month (must just address, white goods come under the cost of the rent and we were still paying our full rent). We kindly asked the estate agent whether we could request some deduction of the rent from the landlord.6 weeks.. yes.. 6 weeks went by and nothing.. no updates, no word of a reply from the estate agent.We were then informed the estate agent was on annual leave, so another estate agent took over. Very helpful guy and we finally saw some hope!Within less than a day the estate agent replied to let us know the landlord was not prepared to offer a single penny for the stress we went through that month with the travelling to do our washing, stresses of emails and constantly checking to see about a response.Firstly.. I have very little doubt the initial estate agent even contacted the landlord regarding this situation as the landlord replied very quickly to the second estate agent.Where do we even go from here!? We can't let them get away with this. We have been treated so poorly and unfairly by William H Brown - not to mention the other issues we had within the property regarding insulation. We have been recommended to take this further with the ombudsman but honestly, we are so tired and fed up.(It's now 15/04) I must just also mention, we've had to continuously chase them for updates regarding anything.. literally anything to do with the house, repairs, money.. anything. We have since decided to take this matter further, now we are happy and settled into our new home. Wish us luck!Please avoid or please don't let them get away with taking money and not dealing with issues in a good time. We will NEVER go with William H Brown in Welwyn Garden City again.

Lauren · 15 April 2024

★★★★★ 1/5

Trustpilot

Appalling service

Appalling service after signing contract, send people that aren't even on the market to view.. never return calls, castleford staff are arrogant, and lie through their back teeth.. would never use William H Brown again and advise anyone not to use them and go with anyone but them. Put a complaint in and got more lies, end of subject.. the at te reviews they have so many one stars 😡

Beverley · 17 March 2026

★★★★★ 5/5

Google

Wow premium customer service. I have dealt with Sarah Townsend throughout the process for renting a property and she has been so responsive and always with a smile and a “can do” attitude. I can’t praise her enough. Thank you Sarah for making what could have been a stressful situation, a very easy and smooth experience.

Sandra · 23 October 2023

★★★★★ 5/5

Google

Just as lockdown started, my mother moved out of her bungalow so I assumed I might have problems trying to sell it. After speaking to Steve Bowles from William H Brown however, I was very reassured. His local knowledge meant that he knew the details of the property without needing to visit it initially, and he was very thorough in setting up as much as possible before any viewings were allowed and his advice on all aspects of the sale was spot on. Thanks to Steve and the other staff in the office for a seamless sale despite the obvious difficulties this year!PositiveResponsiveness, Quality, Professionalism, Value

Andy · 23 October 2020

★★★★★ 5/5

Google

5 stars for Miranda Horne for her amazing support and service over the last couple of months. We couln't have asked for anything more! Miranda is super professional, reliable but she also cares about her clients, Miranda made our whole mortgage expereince smooth and enjoyable and even went over and above coming in on a Sunday to get our mortgage application completed and offered before Christmas. We will definately use Miranda in the future and will highly recommend her to anyone!

Dee · 23 October 2020

★★★★★ 5/5

Google

I went to William H Brown Wisbech to seek Mortgage advice from Leigh Rutter. I can highly recommend her. Leigh went out of her way to help me achieve the mortgage which fitted my circumstances, which as a lone first time buyer can be challenging. She is professional and provides excellent customer service. Leigh has been there for me every step of the way with my house purchase and I cannot thank her enough for all her help. Thank you Leigh :)

Louise · 23 October 2020

★★★★★ 5/5

Google

We have been dealing with William H Brown as or residential letting agents since 2018 and can say we are very happy with the service they provide. Our portfolio manager, Sarah Burt, is very efficient and is always a delight to speak with. Thank you Sarah :-)

Richard · 25 April 2024

★★★★★ 1/5

Trustpilot

Scunthorpe branch of William H Browns…

Scunthorpe branch of William H Browns were absolutely diabolical. House was up for sale with them for 5 months .They did not respond to any of my e mails voicing my concerns at the lack of customer service and the length of time it took people to be able to get a viewing (2 weeks ) by which time they had already bought other properties.They booked multiple viewers in to view the property at the same time .They did not inform me if viewers had cancelled.The whole experience was negative they appear only to be interested in selling to property developers.Once contract was up I moved to a different estate agent and the property had 3 offers and was sold within 1 day for over the asking price .

CJ · 29 March 2024

★★★★★ 5/5

Google

07/03/24: Once again Sarah Townshend has outdid herself. She has help me find my own little haven. Ever so helpful, kind and sweet. Thanks Sarah. 11/22: Sarah Townshend was very helpful and approachable. She was very accomodating when we where looking for a property to rent. This was a bit difficult specially because we are foreign and didn’t have any credit records etc. Sarah really did her best in making sure we secure the property. Thank you very much Sarah

Thembi · 26 March 2024

★★★★★ 5/5

Google

Ross Stannard was amazing! WHBrown is by far the most forward thinking company when it comes to dealing with lettings. Everything was fast and smooth. Thank you Ross. 5 Stars. Mr & Mrs Preston

Loud · 17 November 2024

★★★★★ 5/5

Google

Having dealt with multiple estate agents in the last couple of months to find a rental property, James at William H Brown was by far the most professional. He found us the ideal property and managed to get us a viewing within 24 hours, 3 days later we had signed contracts and keys ready to be picked up! Easily outclassing other estate agents. Many thanks James, we look forward to our future life in our wonderful new home.

Chantelle · 26 December 2020

★★★★★ 5/5

Trustpilot

Excellent service

“I had the pleasure of working with Phil as my mortgage advisor, and I couldn’t be more impressed. Their expertise and professionalism guided me through every step of the mortgage process with ease. They took the time to understand my financial situation and goals, providing personalized advice and solutions tailored to my needs. Their communication was exceptional, keeping me informed and updated throughout the entire process. Thanks to their diligent work, I secured a fantastic mortgage rate that exceeded my expectations. I highly recommend Phil to anyone in need of expert mortgage advice.” Belinda

Belinda · 7 March 2024

★★★★★ 5/5

Google

We recently had a viewing with Ross Stannard, he was very friendly, made us feel comfortable, no question was too much ( we had a lot!😂 ) and we will definitely be looking to find a property to rent from William H Brown thanks to Ross and how well he represented the company! …

Kayleigh · 23 October 2023

★★★★★ 1/5

Google

A big thank you to Sarah, she has been fantastic, nothing has been to much trouble. 2 months in and I am changing my 5 stars to zero . My advice would be if the property is let and managed to choose another company to give your business to

Cara · 26 January 2024

★★★★★ 5/5

Google

Me and my partner have been looking to rent our first property and Ross Stannard was our agent helping us to get through the process. Both me and my partner were very unsure on what we had to do but he made it very clear and easy for us. We highly recommend him.

Savanna · 23 October 2023