Every review we hold for the Felixstowe office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAs an update to a previous review from a few years ago (previous review can be found below)
Update: Having recently contacted Vikings regarding a couple of repairs needed for our rented property, I wish to update my previous review from a few years ago to say that the service is still as excellent as ever! The ease of communication and the speed of response to any query or repair request is second to none. Any issue has always been smoothly dealt with. This level of service and reliability removes any stress that could so easily otherwise arise. A special thank you to Michelle for your wonderful efficiency as always.
Previous review:
The service from Vikings has been excellent. The communication was first-rate (updates etc) and everything progressed really smoothly. Thank you so much to Helen and Jamie for your friendly and efficient help. Would highly recommend Vikings.
Hayley · 16 March 2026
Agent replied · 14 June 2024
Dear Hayley, Thank you for your kind review, Helen and Jamie are delighted to receive such positive feedback. We wish you all the happiness in your new home. Best regards, Jason K Scales, Managing Director
★★★★★ 5/5
GoogleI cannot recommend Vikings highly enough. The team are professional, proactive, and incredibly supportive throughout the entire process, taking the time to ensure everything ran smoothly. The communication was outstanding, we were kept updated every step of the way, with no question too small and every concern addressed promptly. Special thanks to Jamie who was an absolute star, highly efficient and always one step ahead. The team are genuinely invested in getting the best outcome for you!
Madison · 16 July 2025
Agent replied · 25 December 2025
Dear Maddison, On behalf of the whole Vikings Team, I thank you for taking the time in leaving us a most positive review. It is so pleasing that you felt the we provided you with excellent customer service from start to finish. It means a great deal to us. Wishing you all the very best for the future.
Kind regards
Jamie Scales, Senior Property Consultant
★★★★★ 5/5
FacebookI cannot recommend Vikings highly enough. The team are professional, proactive, and incredibly supportive throughout the entire process, taking the time to ensure everything ran smoothly. The communication was outstanding, we were kept updated every step of the way, with no question too small and every concern addressed promptly. Special thanks to Jamie who was an absolute star, highly efficient and always one step ahead. The team are genuinely invested in getting the best outcome for you!
Maddy · 8 July 2025
Agent replied · 22 September 2025
Thank you so much for your extremely kind words. We very much appreciate you taking time to give us such positive feedback - we do try our very best to deliver an excellent service, and it really makes our day when hear from a happy customer! - The VIKINGS Team
★★★★★ 5/5
GoogleVikings rented out my flat over a period of 12 years and managed it's recent sale with absolute professionalism and efficiency, but also great humour and a personal touch. They have always been on hand to address and problem-solve any issues which have come up over the years, and in a timely and effective way, in both managing and ultimately selling my property. Thank you to Jason, Jamie, Dee and Michelle, your hard work was much appreciated and I would highly recommend yourselves at Vikings.
Michelle · 12 February 2025
Agent replied · 25 June 2025
Dear Michelle
The whole team are touched by your wonderful review. We all have enjoyed working on your behalf for many years and are so pleased you felt you received a personal service with some humour added for good measure!
I would like to take this opportunity to wish you all the very best for the future, it has been a pleasure working with you.
Best regards
Jason K Scales
Managing Director
★★★★★ 5/5
GoogleHave been with Vikings as a tenant for about 5 years and eventually bought my own house. There has been some ups and downs but overall i had a great experience and whatever issues i had were resolved with considerable effort on Vikings part.
I highly recommend them and in my opinion they have earned the five stars.
Oh yes, and Michelle is the greatest.
THE · 12 February 2025
Agent replied · 24 May 2025
Dear Mr Machine,
I was delighted to read your most honest review, sometimes property management can throw up some issues, we pride ourselves on providing a friendly efficient service to enable our tenants maximum enjoyment in our properties. Michelle is most pleased to hear you were more than happy with her property management service. Wishing you all the very best for the future.
Kind regards
Jason Scales
Managing Director
★★★★★ 5/5
GoogleI would to express my sincere gratitude to Michelle and her team. Your service and quick response is amazing, I really felt as if I was the only one looking for a property to rent as everything just went on quickly and smoothly. I recommend anyone to get in touch with you for excellent services
Sibongile · 16 April 2025
Agent replied · 16 April 2026
Dear Sibongile,
Thank you for your lovely review. It is so good to hear 'The Vikings Team' made your renting experience with us a pleasurable and efficient one. … More
★★★★★ 5/5
GoogleI am so grateful to Vikings for their care and compassion. I initially contacted them for a house valuation for probate purposes. All the members of staff I spoke to were caring and friendly. The valuation was done with sensitivity and care. I then asked them to sell the family home, which was sold professionally and quickly. They provided me with continued support and great communication. I highly recommend Vikings estate agents and wish to particularly thank Jamie.
Lisa · 16 March 2024
Agent replied · 14 June 2024
Hi Lisa, Thank you so much for your insightful review, i am so pleased that Jamie and The Team acted in caring and supportive manner in assisting you with the sale of your property. Our aim is to provide a high level of customer care and sincerely hope we made the selling process a pleasurable experience for you. We wish you all the best for the future. Best regards, Jason Scales, Managing Director
★★★★★ 5/5
GoogleWe were extremely happy with Vikings Estate Agents.
From initial viewing of properties to purchasing a property through them we found there expertise, friendliness and knowledge throughout the entire process to be a step above the norm.
We mainly dealt with Jamie whose work ethic was exceptional.
A great Big Thank You to Jamie and the entire team at Vikings.
Mark · 16 December 2025
★★★★★ 5/5
GoogleI recently had the pleasure of working with Vikings Estate Agents in Felixstowe, and I must say, my experience was nothing short of exceptional. As a first-time seller transitioning into becoming a landlord, the journey could have been overwhelming, but the team at Vikings made it seamless and stress-free.
From the outset, their professionalism and deep market knowledge were evident. They provided invaluable advice on how to best present my property for sale, leading to a swift and profitable transaction. Their marketing strategies were top-notch, ensuring my property received the exposure it deserved.
The aspect that truly set Vikings apart was their commitment to helping me transition into a landlord. Their expertise in the rental market in Felixstowe is unparalleled. They guided me through the intricacies of property management, tenant selection, and legal compliance, making sure I was confident and well-informed every step of the way.
The communication from the team was consistent and transparent, keeping me updated throughout the process. It was reassuring to know that they were just a phone call away for any queries or concerns.
I cannot recommend Vikings Estate Agents enough. Whether you're selling your home or stepping into the world of property rental, their team is equipped to provide exceptional service and guidance. Thank you, Vikings, for making my journey into real estate a successful and enjoyable one!
Thanks Jamie and the Team
Paul · 17 December 2023
Agent replied · 14 June 2024
Dear Paul, Firstly, thank you for your most positive review, your comments are greatly appreciated by Jamie, Michelle and Dee. Secondly, from my perspective, it is so pleasing that the VIKINGS ethos of how we treat our clients has been appreciated by yourself. we aim to provide you with our local knowledge and property management expertise for many years to come.
Best regards, Jason K Scales, Managing Director
★★★★★ 5/5
GoogleJamie has been so helpful all the way through the property sale and even when issues cropped up he couldn’t do enough to help sort them out, which was particularly welcome as I don’t live locally. Wouldn’t hesitate to recommend Vikings.
Olga · 26 July 2025
Agent replied · 23 August 2025
Dear Olga, Thank you for the excellent review you have left on behalf of Jamie, he is delighted that you felt his efforts in getting your sale through are appreciated. Vikings prides itself on providing a customer friendly service. We wish you well for the future.
Kind regards
Jason K Scales
Managing director
★★★★★ 5/5
GoogleI want to say a huge thank you to Jamie, Jason & the team at Vikings. They kindly held my hand from the beginning, right to the moment I sold my flat - with regular updates, and provided me with excellent advice and support. They were patient, answering all my many questions. They gave me absolute peace of mind throughout the process. They offer fantastic customer service, and deserve a five stars review! Thank you again from a very satisfied customer.
Rosaline · 15 June 2023
Agent replied · 14 June 2024
Hi Rosaline, thank you so much for your lovely review, our aim is to make the client feel valued, therefore, i am delighted that you certainly felt satisfied with our service. Please do not hesitate to contact us in the future for any service you may require. Thank you once again. Best regards, Jason K Scales, Managing Director
★★★★★ 5/5
GoogleVikings have been our agent for years and they have been a joy to work with. The service they provide is second to none, even after all those years. Jason, Jamie and the team are very friendly, helpful and knowledgeable. They go the extra yard and don't take our custom for granted, which is very refreshing and appreciated. I don't usually write reviews, but Jason recently has been there for me with advise in a very tricky property query. I therefore like to show my gratitude by letting the world know that Vikings is my number one recommendation to anyone, whether you want to sell or buy, let from them or through them. You'll be in good hands.
Helen · 15 June 2022
Agent replied · 14 June 2024
Dear Helen, I thank you sincerely for you lovely review. It is most rewarding to receive such positive feedback regarding the service we provide. our aim is to offer a proactive, professional yet friendly service. Please feel to contact us whenever you need advice on any property matters, we are here to help. Best regards, Jason K Scales, Managing Director
★★★★★ 5/5
GoogleI would like to thank Vikings for making the sale of my house a pleasurable experience, Jamie and the team were a delight to deal with, they were reassuring, friendly and willing to offer advice at all times throughout the sale process. This being the first time I have used Vikings I must say how impressed I am with their genuine customer care and local knowledge of the property market. Will definitely recommend them from now on.
Carl · 15 June 2022
Agent replied · 14 June 2024
Dear Carl, thank you for your most positive review, i am so pleased that after using Vikings for the first time to sell your home you found our service to be reassuring, friendly and knowledgeable. Both myself and ''The Team'' wish all the very best for the future. Best regards, Jason K Scales, Managing Director
★★★★★ 5/5
GoogleI approached a number of estate agents in Felixstowe and on the first conversation with Jason I knew I’d found the one to work with. I found Jason and the team exceptional in dealing with quite a sensitive probate sale. I would not hesitate to recommend Vikings to anyone looking to sell their house. I must also mention their recommendation of Sean Crean for conveyancing who was extremely prompt and efficient.PositiveResponsiveness, Professionalism
Norfolk · 25 August 2022
Agent replied · 14 June 2024
Dear Norfolk Model Steam, i personally thank you for your kind words directed to myself, i am glad you found my personable approach and experience a great help in dealing with a sensitive sale on your families behalf. If there is anything i can help with in the future please do hesitate to call me. Best regards, Jason
★★★★★ 5/5
FacebookAfter purchasing a house with another estate agent and losing it due to the chain breaking we were desperate to find somewhere to live! Vikings helped us find out dream home and we brought in less than 24hours even in a pandemic! They helped us push through and complete the sale within only 8weeks! Helen was fantastic and a massive support to us through a rollercoaster of a journey, even out of hours and on her days off she was at hand to help us with any questions. We are so grateful and would 100% buy and sell with Vikings in the future. 10 out of 10 for customer service 😊
Yasmin · 6 May 2021
Agent replied · 22 September 2025
Thank you very much for your kind words Yasmin
★★★★★ 5/5
GoogleExcellent, professional and friendly service provided, would highly recommend Viking’s to future sellers and buyers.
Jan · 20 July 2025
Agent replied · 25 December 2025
Dear Jan, We are delighted that you had a positive experience with us and the high standard of customer service we pride ourselves on was reflected in the dealing of your property sale. Thank you kindly for your 5 star review.
Kind regards, Jamie Scales, Senior Property Consultant
★★★★★ 5/5
GoogleVikings provided solid services throughout a prolonged and occasionally rocky conveyance procedure. Jamie went above and beyond to accommodate our frequent requests. Highly recommended.
G&T · 4 April 2025
Agent replied · 14 May 2025
Dear G & T,
Thank you kindly for your 5 star review. I am delighted that you felt Jamie went above and beyond with the solid service he provided you. We pride ourselves on our personal approach that we provide our clients and it seems Jamie provided you with just that. We wish you all the best for the future.
Kind regards
Jason Scales
Managing Director
★★★★★ 5/5
GoogleBest estate agent in town by a mile straight forward ,easy to deal with, friendly and all round great family run business. If you wanna rent or buy go to these first. Would always use again and highly recommend to everyone. Renting was a breeze and I’m sure buying would be the same experience. Don’t be lured by big named agents give a independent a go !!PositiveResponsiveness, Professionalism
Ian · 15 June 2022
Agent replied · 14 June 2024
Dear Ian, thank you for your kind words, we aim to provide our customers with a friendly, transparent service and treat you as individuals in the hope of making your experience with us as pleasant as possible. We look forward to assisting you again in the future. Best regards, Jason K Scales, Managing Director
★★★★★ 5/5
GoogleVikings estate agents have been absolutely fantastic with us - from initial contact, right the way through our move and to present day.
Professional, efficient and responsive to any queries we’ve had - very impressive, especially when compared to other estate agents we’ve had contact with.
A very special thanks to Jamie and Dee who have been welcoming, friendly and a joy to deal with.
Very highly recommended!
Sa · 15 June 2022
Agent replied · 14 June 2024
Dear Sa Jolie Tete, thank you for you most insightful review. Your feedback has been relayed to Jamie and Dee. I really appreciate your comments which makes the service our Team provide all the more worthwhile. Warm regards, Jason K Scales, Managing Director
★★★★★ 5/5
GoogleJamie at Vikings gave us a competitive fee, undertook all the viewings, and throughout the sale was very good at keeping us informed, finding out information, liaising with our buyers, and reassuring us when problems occurred in the chain, in what turned out to be quite a long and drawn out process. In the end we were very happy with the outcome.
Heĺen · 10 April 2025
Agent replied · 25 April 2025
Dear Helen,
I am delighted that you were so pleased with the service Jamie provided you during the sale of your property. What pleased me most with your review was you felt you kept informed throughout the process, we aim to provide our clients with excellent communication skills to ensure you are well versed during the sale which sometimes, like you mentioned, can be a long and drawn out process. Wishing you all the best fotr the future.
Kind regards
Jason Scales
Managing Director
★★★★★ 5/5
GoogleJason and the team at Vikings have looked after our house rentals for the past 20 years. They are always easy to contact, quick to respond and help us look after our tentants to a high standard. I have no hesitation in recommending them, both to landlords and prospective tenants.
Jenny · 15 June 2023
Agent replied · 14 June 2024
Hi Jenny, Thank you so much for your review. It is most satisfying to read that we have been providing you with a quality property management service for your properties over the last 20 years. We will aim to maintain that standard for the next 20. Best regards, Jason K Scales, Managing director
★★★★★ 5/5
GoogleJamie and Michelle were fantastic at finding me the perfect place to rent.
They answered all my silly queries and questions without getting fed up with me.
Fabulous service and a really quick turn around once a place was found.
Thank you so much
Lindsey · 18 September 2023
Agent replied · 14 June 2024
Hi Lindsey, Thank you for your great review. I am pleased to hear that Jamie and Michelle have provided you with a fabulous service. Please do not hesitate to contact 'The Team' should you need assistance at anytime. Best regards, Jason K Scales, Managing Director
★★★★★ 5/5
GoogleExcellent estate agents. They communicated quickly and clearly. We just brought our first home with them and they made the process really easy and transparent. Jamie was great, he is really helpful. Would recommend them to anyone!
Simon · 15 February 2024
Agent replied · 14 June 2024
Hi Simon, It is wonderful to read your five star review and more importantly that you received a helpful and transparent service, which we pride ourselves in providing our customers. we wish you all the happiness in your first home. Kind regards, Jason Scales, Managing Director
★★★★★ 5/5
GoogleI have been with Vikings for 12yrs. They have made everything from admin to repairs straight & easy for tenants and are highly regarded by customers on the sales side. They are a small family firm who are so friendly, helpful as well as efficient. I am sorry to leave them. I would highly recommend them to anyone.
Margaret · 16 April 2025
Agent replied · 24 August 2024
Dear Margaret,
Thank you very much for your wonderful review, it has been a pleasure dealing with you for many years. Both myself and 'The Vikings Team' wish you all the very … More
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