Trusted Agent profile · Faversham
★★★★★
114 reviews across 1 platform
8 Market Place, Faversham, ME13 7AG
Wards's office in Faversham, at 8 Market Place, is rated 4.9 out of 5 across 114 reviews on 1 platform, including 114 Google reviews rated 4.9.
Every review we hold for the Faversham office, from every platform, shown as written. First names only.
5/5
GoogleHannah was really helpful, friendly and supportive during my purchase, I felt I was in very good hands. Can't recommend her, and Wards, enough.
Thank you for leaving a review! We're delighted to hear that you'd recommend us based on the help and support you've received from our agent, Hannah, during your purchase. Best wishes, Wards.
5/5
GoogleWards in Faversham gave us great service through the months of viewings and the sale of our property. There was a bit of hicup at the last minute with miscommunication regarding exchange but Wards were on the case and got us completed on the day that we needed. Many thanks to all the staff.PositiveResponsiveness, Quality, Professionalism, Value
Dear Mark, Thank you for your recent feedback regarding your experiences with our Faversham team. I am delighted to hear the service was great and the team were on hand when you needed them. Stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
GoogleI cannot recommend Gary Wale and the team highly enough. Donna is great viewing guide, and as buyers, Gary has worked incredibly hard (including outside of working hours) in recent weeks to assist us, culminating in offer acceptance. We are looking forward to continuing the process with them, and can say that the Wards team are professional and communicative. Highly recommended estate agents.
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleWards provided a fully intergrated service that allowed the sale of our old house and the purchase of our new one to progress quickly and easily. At every step of the process the friendly staff went the extra mile in the service they provided. Many thanks to Paul, Gary and Maria for their help. Would recommend Wards to anyone.PositiveResponsiveness, Quality, Professionalism, Value
Dear Keith, Paul, Gary and Maria were delighted to have been able to help with both your sale and purchase of your new home. They are also very touched you would recommend them to anyone! All the best in your new home. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
GoogleRelocating to the area was going to be stressful enough but Hannah at Wards made the whole process as easy as possible. Being patient with us when we lost our first buyer, keeping in touch on a regular basis and updating us with new houses to the market that met our criteria! We couldn’t have done it without you! Thank you Wards Faversham!
Hi Craig, Thank you for your kind words about our Faversham branch, and Hannah in particular. Our goal is to help our customers through what we know can be a stressful time. All the best, Wards of Kent
5/5
GoogleVery helpful and professional. My sales progressor Maria was approachable and kept me well informed.
Dear Claire, Thanks for taking the time to leave us a review. All the best, Wards of Kent
5/5
GoogleMany thanks to the team at Faversham for the help in our recent purchase. Special thanks to Maria Meddings who acted as our Sales Progressor, giving us weekly updates without the need to chase. This really took away a lot of the stress. The buying experience was exemplary. Thanks to all the team.PositiveProfessionalism
Dear Tom, Thank you for your positive review regarding your recent purchase with our Faversham team. Maria is a superb Sales Co-Ordinator isn't she?! Nothing is ever too much trouble for her. Her many many years of experience certainly helps along with her "can do, positive attitude". She will be delighted to hear she was able to relieve a lot of the stress. Stay safe. Kind regards Sam Dalton Senor Operations Director Wards Estate Agents
5/5
GoogleWards of Faversham, were very helpful, friendly, polite and nothing was too much trouble, with regard to my sale. Thank you, Paul & Hannah I fully recommend you both
Hello Jenny, Thanks for your review, we're delighted you're happy with our service. We're thrilled to hear that you found our team to be helpful, friendly, and polite throughout your sale. Your recommendation means a lot to us. Best wishes, Wards of Faversham Estate Agents
5/5
GoogleWas a pleasure to deal with Shahla, Hannah and Paul who were so helpful and friendly, making the house buying process far less stressful than it might have been.
Thank you for your review! We're pleased to hear that Shahla, Hannah, and Paul made your house buying experience more enjoyable and less stressful. Our team is dedicated to helping you with life's journey, and it's wonderful to know they were able to assist you so well. Best wishes, Wards of Kent
5/5
GoogleWards Faversham Wards of Faversham were excellent from the initial valuation appointment to the completion of the sale. This was made simple as Paul Jordan and Sam Killick were professional, helpful, polite and supportive through out the process for which I highly recommend.
Dear Jan, Thank you for your recent regarding Paul and Sam in our Faversham team. Their calm demeanour along with Pauls many years of experience (over 35 I believe) is a great reassurance when moving. All the best, stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
GoogleHannah was really helpful, friendly and supportive during my purchase, I felt I was in very good hands. Can't recommend her, and Wards, enough.
Thank you for leaving a review! We're delighted to hear that you'd recommend us based on the help and support you've received from our agent, Hannah, during your purchase. Best wishes, Wards.
5/5
GoogleWe met this person a year ago when trying to find a property but unfortunately, we chose the wrong house with another provider. Recently we have had Sam Killick out to our house to value the property. I cannot express enough how grateful we have been for his support and professional manner. He has acted in our best interest throughout. Even when terminating our contract due to my partner now being self-employed and unable to port our mortgage, he understood what this meant to us, and he still asked if we were okay and offered other options. Following my initial meeting with Sam we received calls from all over our suggested areas looking for a home for us. He is productive, empathetic and to meet him during such a sad time, he provided us with a glimpse of hope!
Hello Ryan, Thank you so much for taking the time to leave a review. We're very sorry to hear that your property journey has not been smooth sailing, but happy that Sam has been able to support you along the way! Please don't hesitate to contact Sam and the team if there is anything more we can do to help you move forwards. Best wishes, Wards of Kent
5/5
GoogleIn July 22 we started looking for a property in Faversham. We were very fortunate that Wards had just the place for us. Since the acceptance of our offer to exchange of contracts we have been helped by all the staff with their friendliness, courtesy, approachability and action. In particular, we greatly appreciated Maria Meddings who on introduction said she'd steer us through which she has done with regular updates, answering all our queries (however minor) and was always reassuring us that all would be well. Without her help and understanding of our concerns, this time would have been most stressful to us. She has indeed steered us through what we felt were very choppy waters, which she smoothed over easily. Thank you, Maria, for your forbearance, perseverance and general good cheer throughout. We wish you every success in your career and are sure that we are only one of many clients you deal with daily, equally helpfully. A bit like spinning plates when none fall to the ground! Five stars without a doubt.
Dear Jan, Thank you for taking the time to write regarding your recent experiences with Maria our Sales Co-Ordinator. Having recently moved herself, Maria appreciates how complicated and stressful the journey can be and likes to ensure all her customers are supported throughout. Her positive and reassuring demeanour is certainly someone I would want helping me when I move. We all hope you will be very happy in your new home. We are looking to raise £1,000,000 for vulnerable Children in our local area. Every valuation we attend, we will donate £100 to our local charity. If you know of anyone that is thinking of moving please pass on my details and you both could be helping towards our £1,000,000 target; sam.dalton@wardsofkent.co.uk All the best, Sam Dalton Senior Operations Director Wards Estate Agents
5/5
GoogleVery helpful and professional. My sales progressor Maria was approachable and kept me well informed.
Dear Claire, Thanks for taking the time to leave us a review. All the best, Wards of Kent
5/5
GoogleThe team at Wards Faversham were excellent throughout the whole of our purchase. Sam, Paul and Maria were all helpful, informative and gave excellent customer service and advice. Would thoroughly recommend.
Dear Edmund, Thank you for your feedback regarding our team in Faversham. I am delighted to hear they looked after you throughout your move. All the best. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
1/5
GoogleMoney and time wasted. Communication has been dreadful with Maria, Wards failed to mention the property were trying to purchase was a Airey House, which requires the seller to provide a PRC certificate. Despite Paul informing the seller this is needed to sell the property, the seller failed to provide this from day 1. 9 months later we have now lost our buyers thanks to Wards and their failure to disclose that this property needed a cash buyer.
Dear Abi, Thank you for your recent feedback regarding your experiences with our Faversham office. I am sorry your experiences fell short of our usual high standards and am looking into the points your raised and will liaise with you directly. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
GoogleAfter seeing the house we wanted to buy 7 months ago and many hiccoughs along the way, Paul Jordan of Ward's Faversham was an excellent communicator and kept us in touch with the situation regularly in spite of numerous setbacks. We would recommend his services.
Dear Kathy, Thank you for your positive feedback regarding Paul Jordan, Senior Branch Partner at our Faversham office and your kind recommendation, it will mean a lot to Paul as their is nothing more important to him that ensuring his customers are happy. All the best in your new home. Kind regards Sam Dalton Wards Estate Agents Senior Operations Director
5/5
GoogleSam has been brilliant throughout our journey. Very helpful and efficient 😀 such a great team. Cannot forget Jake with all our previous viewing. A really good service, and would highly recommend Wards in Faversham. Thank you!
Dear Jessica, Thank you for your 5 star review regarding Sam and Jake (who has now moved to our Herne Bay branch). Nothing is ever too much trouble Thor them both and watching them help their customers along their moving journey is truly a delight to watch. Your feedback will mean a lot to them - thank you for putting a smile on their faces today! Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
GoogleGary and Sally were incredibly professional, helpful and hardworking during our buying process. They were always available anytime we had a question and great at communicating throughout the whole process. Thank you both! We'd highly recommend them to anyone.PositiveResponsiveness, Quality, Professionalism, Value
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleGreat service and lovely friendly, helpful staff - thank you particularly to Hannah and Paul. And a successful sale of course!
Hello Trevor, Thank you for your lovely review! We're delighted to hear that you had a positive experience with our team, especially Hannah and Paul. It's fantastic to know that we could assist you successfully with your sale. Best wishes, Wards of Kent
5/5
GoogleI’ve recently purchased my first home through Wards and they were brilliant. I had help from Hannah, and she was great. From various phone calls from me with random questions, to the process itself, the team were always happy to answer questions and help. Lovely people and can’t recommend enough!
Dear Ruth, Thank you for your lovely review! We're thrilled to hear that Hannah and the team were able to assist you with your first home purchase, and we truly appreciate your recommendation. Best wishes, Wards of Kent
5/5
GoogleSelling a house on behalf of your loved ones from afar is a very stressful task! A BIG Thanks to the Faversham Wards team for making it possible -for Paul Jordan setting up the Sale, Maria Meddings Sales Progressor excellent communication…. However Sam Killick I must say made the entire journey a much easier pleasant experience, with his warm & friendly attitude that’s usually missing from such professionalism. Personal attention & due consideration was given to the needs of his client via myself at all times. Patience & kindness goes a very long way, when communication between us was on an almost daily basis at one stage! Best Wishes for the future.
Dear Michele , Thank you for your recent review regarding our team in Faversham, especially Sam. They all pride themselves on a human, hands on approach to guide their customers through what can sometimes be a tricky journey. I am delighted to hear they were able to help you and your family. Stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
GoogleReally pleased with the service I received for my sale and purchase. Sam Killick has been super helpful and friendly and has kept me informed at each stage. Many thanks.PositiveProfessionalism
Dear Alexandra, Thank you for your great feedback regarding Sam in our Faversham team. I am delighted to hear he kept you updated throughout your moving journey. Stay safe. Kind regards Sam Dalton Senior Operations Director Ward’s Estate Agents
5/5
GoogleWards were always responsive and professional through the house purchase process, and Sally Bryant in particular kept up the pressure on the chain to make sure everything went to plan. Thanks Sally and the team!PositiveResponsiveness, Professionalism
Hello, thank you for taking the time to leave a review. Many thanks, Wards of Kent
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