Trusted Agent profile · Faversham
★★★★★
114 reviews across 1 platform
8 Market Place, Faversham, ME13 7AG
Wards's office in Faversham, at 8 Market Place, is rated 4.9 out of 5 across 114 reviews on 1 platform, including 114 Google reviews rated 4.9.
Every review we hold for the Faversham office, from every platform, shown as written. First names only.
5/5
GooglePaul, Hannah and the team went above and beyond to sell our house. Very professional, helpful and always smiling, nothing was ever too much trouble. Thank you.
Good afternoon, Thank you for your feedback, we’ll be sure to share it with the team. We’re so pleased to hear you found our service professional. Warm wishes, Wards of Faversham
4/5
GoogleHannah at Wards of Faversham went above and beyond with a our sale and purchase. We were in a unique situation and I cannot thank her enough for the support she provided. She worked tirelessly to progress our sale right at the final hurdle with obvious success.
Good afternoon. We are delighted that you had such a good experience with us. We will let Hannah and the team know how happy you were with their service. Thank you for taking the time to review our company Regards Wards
5/5
GoogleHannah at Wards in Faversham helped us to find and buy our first home. She talked us through everything we needed to know, and no question was too small or silly! From helping us secure the price we wanted to getting it over the line, she did her best every step and we are so grateful! Thank you Hannah!
Hi Jessica, Thank you for leaving a review! It's great to hear how our agent, Hannah, has helped you find and buy your first home and how she took the time to talk through everything you needed to know throughout the process. Best wishes, Wards.
5/5
GoogleI had a good experience using Wards Faversham to buy a house. They were very professional and communicative. Many thanks to Vanessa, Hannah, Joanne, Debbie and the rest of the team.
5/5
GoogleThe service received from wards estate agents in faversham was excellent . Nothing was too much trouble for the manager ,Paul , who went out of his way to be helpful in any way he could . The requests I made to Bailey and Sam ,which were not necessarily part of their normal job description ,were fulfilled with a pleasant and competent attitude . Thanks to Paul , Bailey and Sam the sale went through smoothly and efficiently. I would recommend Wards in Faversham . Regards V Timm
Hello Christopher Timm, Thank you for your kind review - we will pass this on to the team! Best wishes, Wards of Kent
5/5
GoogleWe count ourselves very fortunate that when we went into Wards in Faversham, Sam Killick was the person we saw. He's very personable, efficient, and knows the different areas of the town well. He accurately assessed our needs and offered a few options to view. At the first property Sam and we quickly realised that it was not for us, though its location was ideal. Later that day he emailed us, with "I know "abcd" didn't tick all the boxes, but in terms of the property itself I think "efgh" could be the one for you!" It was indeed and from viewing to exchange of contracts recently we've been so pleased that Sam at Wards has steered this through. He even sent us routes of footpaths that we could find helpful. Every question we've asked, if he didn't know the answer straight away, he'd come back to us as promised. He is a super sales manager and a great ambassador for Ward Estate Agents and for the Faversham branch in particular. Without you, Sam, we're unlikely to have found such a suitable home. Thank you so much, you're worthy of every one of the shining Five Stars that I've awarded you!
Dear Mark, Thank you for your recent feedback regarding Sam in our Faversham team. He is so knowledgable about the local area and his housing stock which really helps when trying to find customers their ideal home. I am delighted to hear he went above and beyond for you! We are looking to raise £1,000,000 for vulnerable Children in our local area. Every valuation we attend, we will donate £100 to our local charity. If you know of anyone that is thinking of moving please pass on my details and you both could be helping towards our £1,000,000 target; sam.dalton@wardsofkent.co.uk All the best, Sam Dalton Senior Operations Director Wards Estate Agents
5/5
GoogleWards were agents for our seller. Everyone was fantastic, Sam in the office was always helpful. Maria, Senior Sales Progressor is an absolute legend. She went above & beyond to help us even tho we were not Wards client she kept us up to date at every step , I'm ashamed to say our lawyer treated Maria like her PA but she took it all in her stride. Highly recommend the team.
Hello Sami, Thank you for your kind review and I am delighted the team did such a great job in helping you. I'll certainly pass this on to them, I know they will be pleased to hear your feedback! Many thanks, Wards of Kent
5/5
GoogleThe company did a great job, helped and guided us throughout our experience from viewing to completion. They were very responsive to my queries and promptly updates us with the progress. Especially to Hannah who assisted us with the viewings and Debbie for keeping us in the loop. Highly recommend Wards. Thank you so much for securing our first home.
Good afternoon Alice, We are honoured to hear about your positive experience. Thank you for recognising Hannah and Debbie's dedication in securing your first home. Best wishes, Wards
5/5
GoogleA brilliant Estate Agents. They went above and beyond for us helping us with our purchase. Hannah Roberts was so helpful at all times. She always took the time to help with any queries we had. Thank you Wards.
Hi Rose, Thank you for your kind review - we will pass this on to the team! Hannah will be delighted to know that her efforts made a difference in your journey. We're always here to help you move forward and assist with any future needs. Best wishes, Wards
5/5
GoogleWards Faversham, especially Hannah and Charlotte, were terrific in helping me look for a new home. They were both professional and friendly, understanding what I was looking for and being very proactive. I shall miss our phone calls! Well done ladies, you do your company proud.
Hello Fiona, Thanks for leaving us such a lovely review, we really appreciate it. We're delighted that the team did such a great job in helping you. Best of luck, Wards of Faversham Estate Agents
5/5
GoogleHannah went above and beyond looking after our house sell. They even let the dog out for a tiddle one day I was stuck! Excellant branch at Faversham.
Good afternoon, We really appreciate your positive feedback about your experience with our Faversham branch. Thank you for taking the time to share your kind words. Best wishes Wards of Faversham
5/5
GoogleWe recently completed on a property we found through Ward’s and found them to be really helpful, knowledgeable and encouraging throughout the whole process. Big shoutout to Hannah who was always on hand to help and answer any questions. Great Estate Agents all round!
Morning Jessica, Thank you for your lovely review! We're thrilled to hear that you found our team helpful, knowledgeable, and encouraging throughout your property journey. Hannah will be delighted to hear your kind words. Best wishes, Wards of Kent
5/5
GoogleWards have been amazing from start to finish, very efficient, friendly and very professional , we are very happy with the service they provided. A big thankyou to Paul, Vanessa and anyone else who have been involved with the sale of our house….
Hi Tracy, Thank you for sharing your experience. We’re thrilled that Paul, Vanessa, and our estate agent team could provide friendly, professional, and efficient support throughout your home sale. It’s wonderful to hear that our expert property guidance and local knowledge helped make the process smooth and positive. Thanks, Wards
5/5
GoogleI found my experience with wards faversham top quality and also a mention to Gary as he was the person who helped me and my girlfriend buy our first property. Both me and my partner didn’t really know how much was actually involve when making such a big investment and felt it was very confusing. Gary made it very easy to understand the process and stages we have to go through. Gary was very responsive and motivated to get the answers from the solicitors and buyers and I believe the ball wouldn’t have moved as quickly and efficiently without Gary’s help. I hope this helps anyone looking to buy or sell their house/home in futurePositiveResponsiveness, Quality, Professionalism, Value
Dear Ryan Thank you for taking the time to post such great feedback regarding Gary and the help, support he provided to you and your girlfriend buying your first home together. We all wish you the very best in your new home. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
GoogleHannah Robert’s went above and beyond to find our dream house, I would strongly recommend Wards to help you either sell or buy your new home, they took care of everything for us, Thanks Hannah and thankyou Wards 😊 …
Good Afternoon, Thanks for your review, we're delighted you're happy with our service. We're delighted to have helped find the right home for you. All the best, Wards of Kent
5/5
GoogleAlthough the sale of our property fell through recently, we wanted to say how grateful we were for the help that Debbie Ludgate gave us. Debbie gave us positive, clear and balanced advice along with support throughout the process. Debbie did everything she could to progress our sale however, ultimately our buyer decided to pull out
Hi David, Thank you for your kind review. We're delighted to hear that Debbie provided you with positive, clear, and balanced advice during your property sale journey. It's unfortunate that the sale didn't go through, but we're here for you every step of the way and ready to assist with your next project. All the best, Wards of Kent
5/5
GoogleGary Wale is a truly outstanding professional who works tirelessly to ensure that customers needs are met. Gary is efficient, thoughtful and has a great sense of humour - this meant that we fully trusted him to conduct viewings at our property. He is supported by great colleagues at Wards, specifically Megan, and the team is led by Paul Jordan. Paul has an excellent understanding of the Faversham market. He is a thoroughly professional and knowledgeable office manager who will work tirelessly to ensure that your sale proceeds to completion. We are very appreciative for their hard work and effort.PositiveProfessionalism
Hello David, Thank you for your kind review! Many thanks, Wards of Kent
5/5
GoogleOverall great experience with Wards, Faversham - but I cannot praise Hannah enough - she helps at every point, reassures you and definitely knows how to sell your home! My home sold before it even went live on the website, because Hannah knew she had people ready that would be interested. Couldn’t be happier with the service Hannah gave us!
5/5
GoogleEveryone at wards Faversham have been amazing from start to finish. I was getting very stressed with my solicitors and wards did all the chasing and made my life easier. Thank you all :)
Hi Jamie, Thank you for sharing your experience. We’re delighted that the Wards of Faversham estate agent team supported you so effectively throughout your property journey and helped ease the stress with your solicitors. It’s wonderful to know their dedication and local property knowledge made the moving process smoother for you. Your kind words are greatly appreciated. Thanks, Wards
5/5
GoogleI feel like I’ve interacted with all of the Faversham estate agents at this point, but Shahla at Wards has been the only person I’ve spoken to that has actually listened to our requirements and tailored her recommendations to us. Even though I’ve been local all my life (living in surrounding villages) I’ve really leant into Shahla’s expert knowledge about the area. I’ve been so impressed by Shahla that if I was to start the selling process again I’d go with Wards in a heartbeat.
Hi Millie, We're delighted we could offer you a more personalised experience than other agents in the area. We look forward to helping you again in the future, please do contact us any time. Wards of Kent, Faversham
5/5
GoogleOver the short period of time that I had the property on the market I was delighted with the service I received from Ward's. Initially I was seen by Paul the branch manager who valued the property, My point of contact was with Hannah who booked in viewings, chased feedback, and kept me informed at all times, Over a 6 week period I had 19 viewings and 12 offers, Although it took a while to complete Hannah held my hand all the way. Thanks again to all the staff. From Robert Lindley now living in Doncaster.
Dear Robert, Thank you for your kind words about our Faversham branch, and in particular Paul and Hannah. We're delighted you were pleased with the service provided. All the very best in your new home. Wards of Kent
5/5
GoogleSam Killick was so helpful and he went above and beyond nothing was never to much trouble for him to do. when we put an offer on a property and it fell through Sam stayed in touch with us with other properties that might of been an interest to our needs. Thank you for all your help. definitely recommend Sam Killick at Wards FavershamPositiveProfessionalism
Dear Dave, Thank you for taking the time to write a review regarding Sam in our Faversham branch. I am delighted to hear he went above and beyond to help you and so sorry your first offer fell through. Sam will be so pleased with your recommendation. All the best, stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
GoogleThe whole team here are brilliant, especially Hannah, she is absolutely fantastic, informative, friendly and professional. Helped me move forward with my new purchase and put me onto some friends at another branch who got my house sold within 48 hours! Couldn't recommend highly enough!!
Hi Jack, Thank you for leaving a review. We're delighted to hear how brilliant Hannah and the rest of our Faversham team have been in helping you sell your house! We'll pass your kind words along. Best wishes, Wards.
5/5
GoogleThe service I had at Wards was excellent. Previously I had been with another agent in town and the service I had with Wards ,compared with my previous agent ,,was far more professional and caring. Paul, Ann and Maria were excellent and Sam especially had a friendly, professional manner.
Dear Ann, Thank you for recent review regarding our team in Faversham. Moving home can certainly be a trying time and anything we can do to make it smoother and easier is always our number one goal. Thank you again and we look forward to helping you again in the future. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
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