Trusted Agent profile · Farnham

Hamptons Farnham Sales reviews

★★★★★ Great

1,655 reviews across 2 platforms

4 Castle Street, Farnham, GU9 7HS, GU9 7HS

Part of Hamptons, see every office.

Hamptons's office in Farnham, at 4 Castle Street, is rated 4.3 out of 5 across 1,655 reviews on two platforms, including 210 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Hamptons won in 2026.

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4.9 / 5

210

Reviews on Google

This office

Trustpilot logo

1,445

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Awards

The Trusted Agent 2026 results for Hamptons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Farnham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Hamptons in Maidenhead have managed…

Hamptons in Maidenhead have managed several properties for me over the past ten years. The service I have received from the entire team and in particular from Harjeet Kaur has been extraordinary; attention to detail and super-efficient, many times going above and beyond expectations. I can highly recommend their all-round management services!

Chris · 17 June 2026

Agent replied · 22 June 2026

Thank you for taking the time to leave such a wonderful review and for your continued trust in Hamptons over the past ten years. We are delighted to hear that you have been so pleased with the service provided by our Maidenhead team. Delivering a professional, efficient, and reliable property management service is extremely important to us, and it is fantastic to know that this has been reflected in your experience. We are especially grateful for your kind comments about Harjeet Kaur. Her dedication, attention to detail, and commitment to going above and beyond for our clients are qualities we greatly value, and we will be sure to share your feedback with her and the wider team. Thank you once again for your recommendation. We truly appreciate your support and look forward to continuing to assist you with your properties for many years to come.

5/5

Google

I’ve known the team for many years and recently completed another smooth transaction with them. James Webster was professional, communicative and proactive throughout, which made the whole process far easier for everyone involved. It’s always a pleasure working with people who take such pride in doing things properly. Thank you for all your help, and I look forward to working with you again to make our clients' home sale and purchase happy, smooth and successful.

Maranda · 11 December 2025

Agent replied · 11 October 2026

Thank you for the kind words! It was a pleasure working with you again and ensuring a smooth and successful transaction. We take pride in providing professional and proactive service to our clients. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

The team at Hamptons were fantastic in both my selling and purchase. Each stage of the process was transparent and efficient. I felt supported and well advised throughout. Special mention must go to Nigel who has fantastic knowledge and experience. James was extremely supportive and efficient and on several occasions when the unexpected happened, threatening to derail the timelines of the sale and purchase, he went the extra mile, I cannot sing his praises enough. I would use Hamptons again in the future and highly recommend the Farnham team.

Helen · 11 October 2025

Agent replied · 10 December 2024

Hi Helen, we are delighted that you enlisted Hamptons Estate and Letting Agents Farnham and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!

1/5

Trustpilot

Expensive and inadequate

Hamptons’ idea of a fully managed letting service appears to be charging the fees and leaving the landlord to chase everything else. Our experience was appalling. Detailed questions about a serious electrical fault were overlooked for 11 days. Communication was poor, records were badly handled, and we repeatedly had to point staff towards evidence they already had. Hamptons’ own senior review acknowledged multiple service failings. Yet when we asked for a partial refund of their fees, they refused. So they accept that the service fell short, apologise for the frustration caused, but apparently see no reason to put things right financially. We paid for professional management and ended up spending our own time chasing the agent. Based on this experience, I would strongly advise other landlords to think carefully before trusting Hamptons with their property.

Nick · 13 October 2026

Agent replied · 23 October 2024

Thank you for taking the time to share your feedback. We are sorry to hear that you remain dissatisfied with your experience and the outcome of your complaint. We recognise the concerns you raised regarding communication, service delivery and the management of matters during your tenancy. As these issues have recently been reviewed through our formal complaints procedure and have been the subject of a Final Senior Review response, it would not be appropriate for us to comment on the specific details in a public forum. We appreciate you taking the time to provide your feedback and are sorry that our service did not meet your expectations on this occasion.

5/5

Google

When buying our flat in Farnham, James was incredible - very responsive and speedy, friendly and personable, eager to seek answers to our questions, and enabled us to complete within deadline. When we decided to rent the flat for a while Jay was also professional, well-informed, friendly and approachable. I can genuinely recommend Hamptons.

Lisa · 11 May 2026

Agent replied · 11 October 2026

Thank you so much for your positive review! We are thrilled that you had a great experience working with our team. We pride ourselves on being responsive, friendly, and knowledgeable. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team

1/5

Trustpilot

Never order online

I ordered food thursday for home delivery, 20 minutes later i get a call to say they aren't making pizza . I asked for my money back and was told by the alleged manager that would be done. It is 5 days and when I called today I was told a manager would call me in 1hr and half, 3 hrs later no call I call back and told hold the line let me call the manager and was cut off. Called again and told the manager is too busy to deal with me, Absolutely disgusted with the level and lack of responsibility and customer care shown.

Nicola · 5 October 2026

Agent replied · 10 October 2026

We're sorry to read about your experience and understand your frustration. However, we believe this review may have been posted on the wrong business profile. Hamptons is a residential estate and lettings agency, and we do not provide food delivery or takeaway services. We would encourage you to check the business you intended to review and contact them directly so they can investigate this matter for you.

5/5

Google

A HUGE thank you to everyone at Hamptons working on the sale - awesome persistency and highest professionalism on viewings and landing a great sale ! Great thanks to Riccardo Sapia, Danielle Swan, Caroline Holley, James Webster All were great to deal with and made the journey a fun and v good experience particularly managing a few twists and turns in the process. Very effective team. Thank you so much - we are thrilled with the move

Howard · 11 October 2025

Agent replied · 10 December 2024

Hi Howard, we are delighted that you enlisted Hamptons Estate and Letting Agents Farnham and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!

5/5

Trustpilot

Thank you Hamtptons Balham

I would like to warmly recommend Bernardo and Tiffany at Hamptons Balham. They have been helpful, kind, informative, supportive in a very stressful moment - finding a new home. Thank you, you have made it enjoyable. Maria

Maria · 13 August 2026

Agent replied · 23 September 2026

Thank you for taking the time to leave such a lovely review. We are delighted to hear that Bernardo and Tiffany provided such helpful, kind and supportive service during what can often be a stressful time. Finding a new home is a significant milestone, and it is wonderful to know that their professionalism, guidance and communication helped make the experience both enjoyable and positive for you. Your feedback will be shared with Bernardo, Tiffany and the wider Balham team, who will be thrilled to receive your recognition. Thank you again for your recommendation, and we wish you every happiness in your new home.

5/5

Trustpilot

Excellent service

Anca has been professional, responsive and helpful throughout. She is proactive in managing matters and always provides clear communication and updates. Her efforts are much appreciated.

KP · 13 October 2026

Agent replied · 13 October 2026

Thank you for taking the time to leave us such a wonderful review. We're delighted to hear about your positive experience with Anca. It's great to know that her professionalism, responsiveness and proactive approach have made such a difference. Providing clear communication and keeping our clients informed are things we place great importance on, so it's fantastic to hear that Anca has delivered this consistently for you. We'll be sure to pass your kind comments on to Anca, who will be thrilled to receive such lovely feedback. Thank you again for your review and for choosing Hamptons.

5/5

Trustpilot

Patryk from Hamptons Windsor has been great

Patryk from Hamptons Windsor has been our property manager for the last 12 months and I have been pleasantly surprised on his professionalism, follow-up and quality of work

Benn · 30 September 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave such a lovely review. We're delighted to hear that Patryk has provided such a positive experience over the past 12 months. His professionalism, attention to detail and commitment to keeping things moving are qualities we know our clients value, so it's wonderful to see this reflected in your feedback. Thank you again.

5/5

Trustpilot

Patryk Property Manager

Patryk has been my property manager for three years and he’s always very professional. He communicates well, regularly keeping me updated on issues, from start to finish.

Miss · 23 September 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave such a lovely review. We're delighted to hear that Patryk has looked after you so well over the past three years. His professionalism, communication and commitment to keeping clients informed are qualities we greatly value, so it's wonderful to hear that this has consistently been your experience. We'll make sure your feedback is passed on to him, as I know he'll really appreciate it. Thank you again for your continued support and for sharing your experience with us.

5/5

Trustpilot

Patryk Lehmann has been a fantastic…

Patryk Lehmann has been a fantastic property manager throughout my tenancy. He’s always responsive, helpful, friendly and has made my rental experience smooth and stress free.

Sam · 23 September 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave such a lovely review. We're delighted to hear that Patryk has made such a positive impact throughout your tenancy. Being responsive, approachable and reliable are all qualities we know are so important when renting a home, so it's wonderful to hear that he has helped make your experience smooth and stress-free. I'll make sure your kind comments are passed on to Patryk. I know he'll be genuinely pleased to hear how much his support has been appreciated. Thank you again for your feedback and for sharing your experience with us.

5/5

Trustpilot

Hamptons excellent service

I have had a very positive experience dealing with Danish Ashraf at Hamptons. Danish has been professional, responsive and extremely helpful throughout, dealing with queries promptly and keeping me updated whenever required.

Paulo · 3 August 2026

Agent replied · 23 September 2026

Thank you for taking the time to leave such a wonderful review. I am delighted to hear about your positive experience with Danish. Providing professional, responsive and proactive service is something we strive for, and it is fantastic to know that Danish's communication, dedication and willingness to assist have made such a positive impact. I will ensure your kind feedback is shared with Danish and his manager, as I know he will be pleased to hear that his efforts have been recognised and appreciated. We are also incredibly grateful for your loyalty over the past ten years. Your continued trust in Hamptons means a great deal to us, and we are delighted that you remain happy with the service you receive. Thank you again for your recommendation and for taking the time to share your experience. We look forward to continuing to support you for many years to come

5/5

Trustpilot

Nicole Drakket is Top of the line elite property manager

Huge shoutout to Nicole Drakket at Hamptons. Throughout my tenancy, Nicole has been exceptionally supportive, communicative, and truly goes above and beyond to help navigate issues as quickly as she can.

Irene · 7 August 2026

Agent replied · 23 September 2026

Thank you for taking the time to leave such a lovely review. We are delighted to hear about your positive experience with Nicole. Providing a high level of customer service is extremely important to us, and it is wonderful to know that Nicole's patience, professionalism and commitment to keeping you informed have made such a positive impact throughout your tenancy. Your kind words will be shared with Nicole and her manager, and I am sure they will be greatly appreciated. Thank you again for your feedback, and we wish you all the very best for the future.

5/5

Trustpilot

I would like to provide feedback for Danish Ashraf from Hamptons

I would like to provide feedback for our Property Manager Danish Ashraf who we have worked with for over 8 months. He has a very friendly open manner , is easy to get hold of, very responsive and is very understanding of a landlords needs and perspective. He is very professional and experienced in his field. He remains calm under pressure, can be assertive when necessary, is very organised and you can rely on him and trust that he will get things done. He takes control of things for you , is constructive in finding solutions and making helpful suggestions in order to get things done. He is a good communicator keeping you informed on what’s going on at all times , and has a great sense of humour!

Louise · 12 July 2026

Agent replied · 23 September 2026

Thank you for taking the time to share such detailed feedback about Danish. We're delighted to hear that your experience working with him over the past eight months has been so positive. It is wonderful to know that his friendly and approachable manner, responsiveness, professionalism, and dedication have made such a difference. We're especially pleased that you value his ability to remain calm under pressure, communicate effectively, provide practical solutions, and keep you informed throughout the process. Your comments about his organisation, reliability, understanding of a landlord's perspective, and sense of humour are greatly appreciated and will be shared with Danish and his managers. Thank you again for your kind words and for recognising Danish's hard work and commitment

5/5

Trustpilot

I have been a client of Hamptons in Reigate for many years…

I have been a client of Hamptons in Reigate for many years renting out my semi furnished property. I am extremely satisfied with the service. Their staff are very attentive. Athena and Jessica do an outstanding job at finding the best tenant for the property and ensuring the whole rental process goes smoothly. And similarly once rented property management presently handled by Conny has been really excellent, making sure that any issues are promptly reported and then get fixed. So all in all I can highly recommend Hamptons.

Graham · 12 March 2026

5/5

Trustpilot

Great experience overall

I had a great experience overall. Any questions or issues I had were dealt with quickly, and communication was always prompt and helpful. Thank you to Danish Ashraf for the support throughout the process.

Rashed · 26 June 2026

Agent replied · 23 September 2026

Thank you for taking the time to leave such positive feedback. We are delighted to hear that you had a great experience and that any questions or issues were dealt with quickly and efficiently. Providing prompt, helpful communication is something we strive for, so it is wonderful to know this was reflected in your experience. A special thank you for recognising Danish Ashraf for the support provided throughout the process. I am sure they will be pleased to hear your kind comments. We wish you all the best i and thank you for choosing Hamptons.

4/5

Trustpilot

Removal of Canting Tree Close to Shed and Fence

We had struggled to find someone capable/willing to remove a large canting tree at the very end of our garden, next to a shed and a fence. Mandy Dorta thought outside the box and managed to achieve this through someone, quite rightly, she thought could achieve this. If the tree had come down it would have caused serious damage but Mandy Dorta was proved right as the chosen person did a very difficult job very well, especially given the lack of parking outside the house. Thank you Mandy.

Sandra · 12 March 2026

1/5

Trustpilot

Hamptons Kingston upon Thames

Absolutely appalling experience with this agency. We were asked to give a £5,000 reservation fee for a new build property, with no relevant paperwork offered. Eventually after the matter being escalated, we received the correct paperwork. Paid the fee into a BRIP8 account, which we have since been told is ‘irregular’ for this type of transaction. The money has gone missing, and continues to be missing some 6 or so weeks later. Hamptons have had proof from our bank that it has left the account but rather than making any attempt to trace it, they have done nothing. Between Hamptons and the builders (Kidbrook Homes) solicitor, the evidence we gave them has clearly not been shared. The 3 members of Hamptons staff that we had dealings with, one being the Head of Residential Development, Surrey & Southern, has been stressful and pointless. They are rude, condescending and arrogant. They clearly have no interest in representing their client in securing what was a full asking price purchase. To date, we are still £5,000 out of pocket, and have no hope of Hamptons making any effort (along with Kidbrook) to trace the whereabouts of this money. They could not care less, and that is the attitude we’ve endured for weeks before we finally pulled out of the process.

DjD · 25 June 2026

Agent replied · 23 September 2026

Thank you for bringing this matter to our attention. I am sorry to hear about your experience and the concerns you have raised regarding the reservation fee, the handling of the transaction, and the level of service you feel you have received. I appreciate that this situation must be extremely frustrating, particularly given the length of time that has passed and your concerns regarding the whereabouts of the funds. If you would like the Customer Care team to formally review this matter, please send full details of your complaint, including the property address, the names of those involved, and any relevant correspondence or supporting documentation, to customercare@hamptons.co.uk Upon receipt, we will ensure your concerns are reviewed and directed to the appropriate team for investigation in accordance with our complaints procedure.

4/5

Trustpilot

Hamptons International a safe choice

Hamptons International has a large comprehensive support team offering many resources for the residential landlord. The size of the company may allow a larger turn around of agents than preferred; nevertheless the transition was typically swift and seamless. Our experience with most of Hamptons property managers and their other departments professionals have been good. Hamptons managed difficult tenants professionally and delicately and communicate well with the landlord. Our most recent property manager, Selen, has been extremely supportive and responsive. We greatly appreciate her initiative to invite other Hamptons professionals to assist with providing the best service for the landlord and coordinating with contractors and subcontractors during extensive renovations.

Noe · 18 June 2026

Agent replied · 22 June 2026

Thank you for taking the time to leave such a detailed review. We are delighted to hear that you have had a positive experience with Hamptons and that our teams have been able to support you throughout your property journey. We appreciate your comments regarding the breadth of resources and expertise available across the business, as well as your recognition of the professional manner in which difficult situations have been managed. A special thank you for your kind words about Selen. We are pleased to hear that she has been supportive, responsive, and proactive in coordinating with colleagues, contractors, and subcontractors to help ensure your renovation project progresses smoothly. We will be sure to share your feedback with Selen and her managers, as we know she will be delighted to receive your recognition. Thank you once again for choosing Hamptons. We greatly value your continued trust and look forward to supporting you in the future.

5/5

Trustpilot

Mandy Dorta, Hamptons, Marlborough

Mandy Dorta, at Hamptons, Marlborough, does a fantastic job of managing my property for me. She is always attentive, responds virtually immediately to requests, organises remedial work and sub-contractors very efficiently, providing alternative options where relevant, and calls me if there are any immediate problems to discuss. She provides a truly personalised service and gives me confidence that my property is being managed effectively.

Mark · 29 September 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave such a wonderful review. We're delighted to hear about your positive experience with Mandy and the service she provides. Mandy takes great pride in looking after her landlords and ensuring they feel informed, supported and confident that their property is in safe hands. It's lovely to hear that her approach have made such a positive difference for you. Thank you again for your recommendation and for trusting Hamptons with the management of your property.

5/5

Trustpilot

Great support

Mandy is very proactive and helps maitaining my rental a breeze

Kathleen · 13 October 2026

Agent replied · 13 October 2026

Thank you for taking the time to leave such a lovely review. We're delighted to hear that Mandy's proactive approach has helped make managing your rental property a breeze. Providing responsive support and staying on top of matters before they become issues is exactly the level of service we strive to deliver. We'll be sure to pass your kind words on to Mandy, who will be thrilled to know her hard work has made such a positive difference to your experience. Thank you again for your review and for choosing Hamptons.

1/5

Trustpilot

Very bad experience

Very bad experience. Incompetent staff who don’t listen and try to fob off repairs. The property we were given is so badly built whereby there’s massive gaps in doors that Hampton came and put some cello tape to stop the cold drafts. Absolute joke of a company. An emergency toilet repair was reported and Hamptons said to manage with buckets of water down the toilet till office opens after bank holiday. A washing machine provided with property was left for over 3 weeks until somebody bothered to respond to my constant reports almost everyday. No apology just absolute incompetence from staff who simply don’t care about repairs just collecting rent. We are a family which includes vulnerable tenants yet completely ignored and almost bullied not to report repairs

Sim · 24 May 2026

Agent replied · 22 June 2026

Thank you for sharing your feedback with us. We are committed to providing a high standard of service and are disappointed to learn that you feel we have fallen short on this occasion. We take all feedback seriously and would welcome the opportunity to understand more about your experience. If you would like us to investigate your concerns, please email customercare@hamptons.co.uk with your contact details and any relevant information, and a member of our team will be in touch. Thank you for bringing this matter to our attention.

5/5

Trustpilot

I have been using Hamptons to help me manage a property

I have been using Hamptons to help me with the rental of my property since they moved to Blackheath. I recently have upgraded to their management service and I couldn’t be more delighted with the service I’ve received from the entire team there. My point of contact there is Abida Tasnim who is simply superb. Her response time is immediate and her attention to detail and professionalism second to none. I feel in very safe hands there with her and Alan Van and could not rate this Blackheath branch highly enough.

Ailish · 15 May 2026

Agent replied · 22 June 2026

Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with our team. Knowing that our efforts have been appreciated means a great deal to us, and your comments will be warmly received by those involved. Thank you for taking the time to share your experience. We truly value your feedback and your support.

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Questions about Hamptons Farnham Sales

Has Hamptons won any awards?

Yes. In The Trusted Agent 2026 awards: Hamptons, Waverley won Trusted Agent; Hamptons, Wandsworth won Trusted Agent; Hamptons, Cherwell won Trusted Agent; Hamptons, Richmond won Trusted Agent; Hamptons, Kingston Upon Thames won Trusted Agent; Hamptons, St. Albans won Trusted Agent; Hamptons, Winchester won Trusted Agent.

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Tell us what you need and we'll put you in touch. Hamptons Farnham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Farnham.

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