Hamptons Farnham Sales reviews

★★★★★ 5/5

Trustpilot

Property Manager who manages

Often a property management service is at arms-length, with the "we'll get a contractor in" standard email response to any problem reported by the tenant. This PM leaves the owner to get to the bottom of an issue - what actually is/is not working? why? what's the root cause? What I value about Melanie Hudson is that she takes on the enquiry role to investigate and try to pinpoint the actual problem, and then organise a fitting solution. A property manager who manages - not just a pinger of emails!

Sara · 8 December 2021

★★★★★ 5/5

Trustpilot

Excellent property management

I have let my property with Hamptons for over 4 years and have been very impressed with the service - from the early stages of listing it to property management. I have been particularly grateful to my property manager Melanie Hudson for acting on my behalf and dealing with any issues in a timely and sensitive manner. This was especially important throughout the pandemic and Melanie was always first to keep me updated with any developments and kept her colleagues fully informed as back up. I would have no hesitation in recommending Melanie and Hamptons for the highest level of customer service combined with trust and reliability.

Juliette · 7 December 2021

★★★★★ 5/5

Trustpilot

Keeping it in the Family

This is specifically a review of the Property Services department run by the amazing Katie Tucker. It is easy to eulogise about the department that shows you round your dream home or letting but just as important is what happens next! I rented an apartment from Lettings (Stratford Upon Avon) and the team there led by the Hampton's Poster Girl Mrs Barnard are just the first leg of the relay. The last leg is run by the very dry Property Management Service! Well, no race is run until the last leg is complete and Katie Tucker is gold. Katie is professional, fastidious and responsive. Katie will reply to your concerns in a New York minute and she will follow up every time to see if the remedy actually worked. Hampton's MD proclaims that they are a family and families work together! Katie Tucker personifies the brand intent.

Chris · 30 November 2021

★★★★★ 5/5

Trustpilot

I am extremely pleased with the…

I am extremely pleased with the outstanding support and care provided by Mya Miller in resolving my property issues. Her compassion and prompt action ensured everything was handled smoothly. Mya was consistently responsive, keeping me informed every step of the way. Her empathetic approach and genuine concern were incredibly reassuring.

Anonymous · 9 June 2024

★★★★★ 5/5

Trustpilot

Hamptons Are No 1

I wanted to take this opportunity to thank the Hamptons letting team. They have been dealing with my property since the first tenant moved in till now. I would like to specifically mention Samantha Hunt, who has been amazing through the tenancy period. Her prompt replies to my email, coordination with other department and general positive attitude made the whole relationship a positive and smooth one. I want to thank her for all her cooperation in the matters related to the property and hope to continue working with her, as the industry certainly needs more individuals like her, thank you Sam and Hamptons team!

Education · 18 November 2021

★★★★★ 5/5

Trustpilot

Selen Hurbas

Selen Hurbas has been managing my property for several years and her attentiveness is second to none. She always responds to emails quickly and seems to handle almost any task with great ease. Very efficient in handling communications between myself and my tenant. 5 star stuff!

Simon · 15 August 2024

★★★★★ 5/5

Google

We recently had to move and we came across a property on Zoopla and from the minute of enquiry until the day we moved in, Dani, who works for Hamptons was there every step of the way to help us with everything we need in order to ensure a simple and efficient time line into moving into our new house! If you are on the hunt go and speak to Dani and the team at Hamptons, they really are a tremendous help! Thank you Dani!PositiveProfessionalism

Ryan · 13 November 2021

★★★★★ 5/5

Google

We sold our property through Hamptons and Riccardo was our key contact throughout the process. From the initial meeting to the day we moved Riccardo was totally in control and went above and beyond to ensure the chain kept moving in the right direction. Riccardo's communication skills were great and even when situations arose, out of our his remit he would ensure he did as much as he could to help. I would also like to mention James and Karen for all they did when Riccardo had a well deserved week off. Thank you all, you were fantastic and hesitation to recommend Hamptons for your sale or purchase.

Emma · 13 November 2021

★★★★★ 5/5

Google

I've had dealings with many agents in the local area and can say without hesitation that Hamptons made the best impression of the bunch from day one and continued to deliver through the sales process. I found the team at Hamptons to be helpful, friendly and honest whilst also conducting their business in a very professional way. Simply put, the team are good at what they do... something that should be a given when dealing with any business but sadly is rarely the case. Shout out to Riccardo who stayed in touch for several years after our first meeting and ultimately won our business for Hamptons, will definitely be calling him again when the time is right to look for a new home.PositiveResponsiveness, Quality, Professionalism

Tom · 13 November 2021

★★★★★ 5/5

Google

Ricardo and James were so helpful when we bought our house in Farnham this year. We had an offer accepted just before the first lock down. As soon as things started moving again they managed all aspects of the sale really efficiently. They were both very friendly and communication was great - they really helped us with buying our house in this uncertain time. We will be going to them to help find my mum a house when she moves next year.PositiveResponsiveness, Professionalism

Caroline · 13 November 2021

★★★★★ 5/5

Google

My sellers used Hamptons and I was immediately impressed with James Webster’s professionalism and approach from the first viewing of what is now my new home. So much so that when the sale of my property fell thru at the last minute we choose to come over to Hamptons to handle our sale. Their approach from the initial meeting to discuss the sale, the brochure and photos, to handling viewings was head and shoulders above other estate agents. We had an offer after the first viewing! One of the key differences was having the sale teams attend each viewing - not send someone random just to open the door to potential buyers. (Which many estate agents in Farnham use even mid week!) The Hamptons team knew about the property and local area - from my experience this aids the sale so much. We also received feedback from viewings which helped a lot. Thanks to Brad who managed the sale and James who was pushed the sale and purchase over the line! It was also a team effort with the whole Farnham office helping to get the chains’ solicitors to line everything up to exchange. That extra effort and push meant we completed before the end of stamp duty - we are very grateful for their efforts! I highly recommend using Hamptons to sell your house! Thank you again.PositiveResponsiveness, Quality, Professionalism, Value

Emma · 13 November 2021

★★★★★ 5/5

Google

Very happy with our purchase through Hamptons. James was great.

Stephen · 13 October 2024

★★★★★ 1/5

Trustpilot

Predatory Behaviour

Worst property management ever.This agency encourages predatory behaviour from landlords towards tenants, they provide absurd and totally pretentious quotes for deposit deductions (works that of course won’t be done while the landlord will pocket the money). It took a month before getting any update about my deposit and then I got a proposed deduction of over £650 for a minor sign on a wall and tub (which was already broken). I had a quote for a handyman to do the works (even if they are both fair wear and tear) for £180. They take advantage of vulnerable tenants who would want to go to a TDS dispute trying to scare them off doing that and blackmailing you to accept the absurd deductions. Shameful behaviour.They are also unable to deal with the most basic property management issues taking days to reply and providing unhelpful / vague answers to make you lose time and patience.Definitely to avoid all costs, I won’t ever deal with them again.I have been dealing with the Islington branch.UPDATE: After 4 months, I have obviously won the TDS dispute. Painful process to avoid getting scammed

Tomaso · 20 July 2023

★★★★★ 5/5

Trustpilot

The Hamptons Deposit Manager and the TDS.

The Hamptons Deposit Manager, Camillie Solomon, was extremely helpful in handling a disputed sum by outgoing tenants. Throughout a four month period of resolving the dispute Camillie was meticulous in keeping me updated on her negotiations with the tenants and the Tenancy Deposit Scheme (TDS). She did this with much courtesy and I could not have expected a more efficient and fair outcome. Thank you Camillie.

John · 23 May 2023

★★★★★ 4/5

Trustpilot

Patryk Lehmann

Patryk Lehmann, is a great property manager, Proactive and efficient managing property request and concerns. A good 'can do' attitude and probably one of the best property managers I've had in my property in the 14.5 years it's been rented with Hamptons!Thank you Patryk!

KP · 5 September 2024

★★★★★ 5/5

Google

A big thanks to Riccardo and James who were brilliant throughout the purchase. They enabled us to gain access to the property a few times, so that we could measure-up whilst we waited for probate. They kept us fully informed throughout and did everything they could to try and make the transaction as speedy as possible. They were both really friendly and made every effort to make the whole process as seamless as possible. Thanks to Hamptons of Farnham.PositiveResponsiveness

Angus · 13 November 2021

★★★★★ 5/5

Trustpilot

Excellent service

The two property managers we've had looking after our flat have both been amazing. When Sarah Sapong left her role we were concerned that the excellent service she'd offered wouldn't continue. We had nothing to worry about Thahmid Sultan has been fantastic. We have had a few issues with tenants and things needing to be repaired in the property and Thahmid has responded quickly, with interest and concern and resolved everything in a very timely manner. We couldn't be happier with the service we've received.

Keren · 30 July 2021

★★★★★ 5/5

Trustpilot

April Keane is a star property manager

April Keane has been managing my apartment for years. She is dedicated and extremely efficient. She has always operated in a timely and accurate fashion. No matter if she had to deal with contractors, the freeholder, the other leaseholders in the building or the tenants, she has without fail achieved what she set out to do upon my instructions, but also independently, when needed. She is 100% reliable and I could not recommend her more. I am very grateful for all the problems she has solved for me. Priceless.

Mariacristina · 28 July 2021

★★★★★ 5/5

Trustpilot

Hamptons Property Manager Sarita

The Hamptons Property Management have always been a huge support to us as tenants. Especially Sarita, who I consider to be an extremely special person in this instance as she has always put our needs first. Whenever we have had property issues, she's always reassuring, extremely professional in the way she handles situations and always puts us as priority. I feel grateful that we have a property agent like her who is kind and supportive and always ready to offer help :)

Faiza · 28 July 2021

★★★★★ 4/5

Trustpilot

Above and beyond our expectations

We had a quirky house in a slow and nervous market. Mark and his team were the 4th agents we used and their effort and commitment to achieving our sale was exceptional. Thank you for everything, you went above and beyond our expectations.

Rob · 3 September 2024

★★★★★ 5/5

Trustpilot

Hamptons Property Management

I have used Hamptons Property Management for over 10 years and have definitely come to expect the exceptional over that time. I never have to worry about my property, as I know whatever problems arise for the tenants or for me, Hamptons will always sort it out - quickly and efficiently. Special thanks to Angela Parn who has handled our property over the last few years, to an excellent standard.

P · 23 November 2022

★★★★★ 5/5

Google

I recently helped my father move from his large house to a two bedroom apartment. We were extremely impressed with service that Riccardo and the team at Hamptons in Farnham provided, both selling the house and locating a suitable apartment. They were responsive and highly professional throughout the entire process. We'd certainly recommend them.

Lawrence · 14 November 2019

★★★★★ 4/5

Trustpilot

Hamptons Staff always Attentive

Hamptons Staff always AttentiveAlthough it sometimes occurred that issues took a little while to be solved, this was rarely the fault of the Staff at Hamptons themselves. We have been particularly fortunate to have Property Manager Joe Sanders as our contact point, and he has always tried his best to sort things out for us whenever an issue has arisen. He has been particularly good at being an equal intermediary between tenant and landlord and never made us feel as though he was only working for the landlord and didn't care at all for the tenant.Keep up the good work, and thank you Joe!

Marina · 6 July 2021

★★★★★ 4/5

Trustpilot

My experience with our property’s manager and some of our letting agents

My experience with our property manager, Mr. Joe Sanders have always been satisfactory in terms of him being responsive, helpful, and committed. He has always tried to address our concerns in a timely manner and has a good understanding as to how effectively communicate with the landlords. In some occasions though, especially with letting agents, I’ve had some unpleasant experience which sometimes was kind of frustrating. There were some situations where one or two of the flats were vacant for relatively long period of time and I personally found it very difficult to communicate my sense of urgency with the agents. And sometimes there were different agents working on a specific flat with no effective communication channels with each other as well as with the landlords causing me send different emails to different agents discussing same matters. To me it seems there are sometimes some sort of miscommunications amongst Hamptons’ hierarchy as well as between the letting agents.

KD · 28 June 2021