Trusted Agent profile · Farnham

Hamptons Farnham Sales reviews

★★★★★ Great

1,651 reviews across 2 platforms

4 Castle Street, Farnham, GU9 7HS, GU9 7HS

Part of Hamptons, see every office.

Hamptons's office in Farnham, at 4 Castle Street, is rated 4.3 out of 5 across 1,651 reviews on two platforms, including 210 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Hamptons won in 2026.

Google logo

4.9 / 5

210

Reviews on Google

This office

Trustpilot logo

1,441

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Hamptons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Farnham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Honest appraisal, dedicated staff

Honest appraisal, professional Company, who take care of everything. Keeping you informed every step of the way. Personal service by dedicated staff members, who you can speak to on a regular basis without feeling you being a pest Thank you Christian Sevenoaks office for all your help snd support, much appreciated, and to Linda and the rest of the team grateful thanks for assistance re the sale of our home.

Jim · 13 June 2023

5/5

Google

We bought a property in north Farnham and it was a very good experience throughout, considering the challenges that come with any property transaction. Given the circumstances (difficult at times) Hamptons maintained a great level of communication and had a fair approach to each step of our purchase, from negotiations to completion. Although ours was not the easiest, it was successful and in the end looking back on the entire experience it makes us feel nobody could have done anything more for us really. Hamptons did their best and we had the result we wanted - they were consistently professional and indeed they have a great understanding of a client's needs. We warmly recommend their services. Thank you for helping us move into our dream home! ❤️

Laura · 13 November 2023

Agent replied · 12 November 2024

Hi Laura! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!

5/5

Google

Moving home is always stressful and the current market situation is not helping! From friendly, honest advice to the way Nigel, James and the team handled the marketing, viewings and sale, I was very impressed. Communications were excellent and I was kept informed throughout. I have no hesitation in recommending them, particularly if you have something more individual to sell.

Nick · 14 November 2019

Agent replied · 12 November 2024

Thank you for your review. Customer service is very important to us and we are thrilled to hear the team provided you with a 5* service, particularly Nigel and James. We take great pride in our people and are thrilled to hear communication was to a high standard and you would recommend our services further. We look forward to sharing your review with the team, thank you again!

5/5

Google

Very happy with my Property Manager Jocelyn Williams. Extremely responsive and helpful. Fully recommend Jocelyn and the Hamptons team if you are considering letting your property with management services.

Jono · 12 January 2024

Agent replied · 11 January 2025

Thank you for taking the time to leave us a review Jono. We are so pleased to know that the team provided you with a high level of service!

5/5

Trustpilot

Effective, informed and professional

We bought and sold through Hamptons, Farnham. Although it is never an easy experience, we have nothing but praise for the help and service from Hamptons. We were disappointed previously with other estate agents but this was smooth, informed and professional throughout. They were able to draw in potential purchasers from a wide area. The person who oversaw our journey was Riccardo, who kept us up to date, with the purchase and sale, and the rest of the chain. We recommend Hamptons, especially Riccardo.

David · 22 May 2022

5/5

Trustpilot

Great service from the Hamptons Bath team

Very responsive and proactive to all property and tenant issues. Very good service from the team and much better than other agents / managers that I have used. I would recommend the team (in particular Melanie Hudson who is our key point of contact) to all those in need of property agency / management services.

John · 11 May 2024

5/5

Trustpilot

Fantastic property manager

April Keane was our recent property manager at Hamptons. She was wonderful, meeting us in person to discuss our concerns and skilfully negotiated with the owners to resolve some outstanding matters to everyone’s satisfaction. I was really surprised with this and very happy with her dedication and support.

Nadia · 9 September 2024

5/5

Trustpilot

Feedback for Max Barnes

There was an issue with the hot water immersion heater. I emailed Max Barnes at Hamptoms. He responded very quickly, organised for a plumber to come to the flat almost immediately to have the issue checked out. He made sure to follow up with the plumber the same day, and when he found out that it was an electrical issue - organized with the electrician to come and have this fixed in few days. He made sure to get information about mine and the landlord's availability, to organise this. Very grateful to Max - for getting this sorted so expediently for me.

Priyadarshini · 12 May 2022

5/5

Trustpilot

Property Management - Saima H

Viewing the property, liaison with landlord and getting in has been great. I wanted to add the property management team at Hamptons has been amazing. Special mention goes to Saima who is managing our property - one of the best I have dealt with. Always very responsive, swift action and true efficiency at it's best! Fantastic to deal with and would highly recommend.

Loving · 22 October 2025

5/5

Google

Kristina help us to secure my new apartment the process was smooth, though I have head some negative feedback about hampton but for my point of view I’m happy with the service.

Nigel · 11 October 2025

Agent replied · 11 October 2026

Thank you for your review Nigel. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

5/5

Google

An excellent estate agency and a breath of fresh air in the market place. Riccardo made the sale as effortless as possible from beginning to end with his attention to detail. Really appreciated Nigel giving an honest opinion on what we needed to do to our house to make it sell and it worked! Highly recommended.

James · 13 November 2020

Agent replied · 12 November 2024

Thank you for leaving us a review James. We are delighted to hear how happy you are with the service Riccardo and Nigel provided, and in particular that there was a high attention to detail. We take great pride in our people and look forward to sharing your review with the whole team, thank you again.

5/5

Google

We have just rented a sizable property through Danni McMinn at Hamptons in Farnham. Despite having a tricky time with timings on our side and it being a substantial move for us, Danni was extremely professional, knowledgable, friendly and very helpful. It also helped that she had a great sense of humour! We were really impressed with her having had some bad experiences with a lot of other letting agents. Thank you Danni!PositiveResponsiveness, Quality, Professionalism

Charlotte · 13 November 2022

5/5

Google

Danielle was amazing at helping us find & settle into our new rental in Farnham. She went above and beyond to make sure we were happy whilst remaining super professional. We’d rent or buy through Hamptons in the future just because of Danni!

Sian · 13 November 2022

Agent replied · 12 November 2024

Hi Sian! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your home!

5/5

Trustpilot

A first class dedicated team

We experienced exceptional hard work and dedication from the Hamptons team during the sale of our family home. There were regular informative updates and nothing was a problem for Tamsin or any of her very professional staff. We would certainly use again and thoroughly recommend Hamptons to anyone looking to sell or purchase any kind of property.

Jez · 12 March 2024

5/5

Trustpilot

Great experience with Hampton's Clapham team

The Hamptons team in Clapham has been managing our property for the past 5 years and done a great job. Anca Ciobanu is very responsive to tenants needs and always ready to help sort out issues that can arise in our house. I would recommend them to anyone looking for a property manager.

Vincent · 28 May 2024

5/5

Trustpilot

Hamptons Reigate and particularly that…

Hamptons Reigate and particularly that of Jonathan Higginson was professional, helpful & efficient in marketing my property. They obtained three offers in four weeks, compared to a previous agent who had achieved zero offers in twelve weeks. I found their whole approach to be informative and I would certainly use them again

David · 12 June 2024

4/5

Trustpilot

Hamptons Oxford & Banbury

I deal with Hamptons Oxford & Banbury and my experience so far has been very good. I live abroad and have a full management arrangement so relay heavily on good communication and timely responses to tenants issues. There has been a couple of slight frustrations in that it took well over two months to refit a front door and when it was done resulted irreparable damage to my door bell which does raise concerns over the contractors that Hamptons use. However the door bell was replaced FOC and the 10% commission fee was waived also. So I really cant fault how this issue was handled by Hamptons. I also didn't receive my rent one month and it took me to notice and highlight this to Hamptons. Over a week overdue. However again it was swiftly dealt with afterwards and no problems since. Overall I think Hamptons have been communicative, friendly and trustworthy but I would like to see improved account management and have concerns over appointment of contractors.

George · 16 March 2022

5/5

Google

Had a great experience with Riccardo and the team at Hamptons when selling my house recently. Great service and attention to detail and they really did pull out all the stops nearing the exchange date, to make sure everything went through smoothly!

James · 13 November 2022

Agent replied · 12 November 2024

Thank you for taking the time to leave us a review James. We are so pleased to know that the team provided you with a high level of service!

5/5

Google

I used Hamptons to sell my mother's house as it was from them that she bought it back in 2013. We had great service then so had no hesitation to use them again and I was not disappointed.

Richard · 19 July 2025

Agent replied · 17 October 2025

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Trustpilot

Professional and thorough

I used the services of Hamptons in Dulwich to find tenants for my property. The manager Rebecca was very good at sourcing prospective tenants and managing the process. As in any transaction there were a few questions and concerns, but Rebecca was always honest and upfront. She worked very hard to get the best tenant for my property. I think their administration of the processes is also very good. I definitely would recommend this company, and I would also use their services again.

Sandra · 12 January 2022

1/5

Trustpilot

They came highly recommended!

They came highly recommended!! After promising to communicate and keep me updated on a weekly basis, over a three month period I heard from them once.. no projections or ideas of how to produce a sale. Lap lustre and uninterested. They seemed to rely on the property selling itself for a £16000 reward. Gave 28 days notice to fulfil my side of the contract. But they had already removed my property from Rightmove, seemingly putting it back when I complained and happy to return keys 2 weeks before end of contract!! Absolutely shocking lack of industry and an example of why estate agents are not trusted!!

Kerrie · 27 August 2023

Agent replied · 23 October 2024

Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.

5/5

Trustpilot

Kudos to the Hamptons Rickmansworth Letting team !

For the past two years, I have been the happy tenant of a flat managed by the Hamptons Rickmansworth Lettings team, and i have to say that I am impressed by the level of professionalism and customer care delivered by Melissa Cameron and her team. All the issues i have reported to date have been dealt with in record time, and always with my satisfaction at heart. Never has a letting agent been so easy to communicate with and pro-active at resolving things. Kudos and thank you to Melissa and her team for their outstanding work ! I recommend Hamptons Rickmansworth Lettings in a heartbeat !

Boris · 20 December 2021

5/5

Trustpilot

I've just sold my house with Hamptons…

I've just sold my house with Hamptons in Beaconsfield. From Dee arranging the viewing to showing my buyers around the property I cannot fault the whole experience. We were kept well informed of my buyers position throughout the price negotiations. The relatively simple sale turned into a lengthy process due to the performance of my buyers solicitor, however Nabeel pushed the sale through taking on most of my stress! Thankyou to Nabeel, Dee and the team at Beaconsfield

Tarvy · 31 March 2022

1/5

Trustpilot

Treats every tenant like a criminal/ complete lack of joint up communication

Very frustrating experience if you are a tenant. We took out a one year tenancy. Once we agreed the tenancy the ‚systems‘ took over. Several different forms, none which seemed to correspond with each other as they came from different sources. Was sent from one Hamptons team to another so this required multiple unnecessary conversations. General tone in all communications assumes that every tenant is a criminal and needs to be intimidated. Within 2 weeks first problem occurred which took Hamptons 3 weeks to fix as they could not act on their own but basically were just a go between between us and the landlords who live abroad. At the end having checked out with all annual services having been performed (and reported) it then turns out that the deposit team does not speak to the property management team so they asked again for information that had already been provided. When I complained I got the classic reply ‚we are a different department’! Repayment of deposit being delayed unnecessarily. I have experience with other agents and Hamptons by far the worst. Hope I have never to deal with them again.

SB · 14 August 2023

Agent replied · 23 October 2024

Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.

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Questions about Hamptons Farnham Sales

Has Hamptons won any awards?

Yes. In The Trusted Agent 2026 awards: Hamptons, Waverley won Trusted Agent; Hamptons, Wandsworth won Trusted Agent; Hamptons, Cherwell won Trusted Agent; Hamptons, Richmond won Trusted Agent; Hamptons, Kingston Upon Thames won Trusted Agent; Hamptons, St. Albans won Trusted Agent; Hamptons, Winchester won Trusted Agent.

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