Every review we hold for the Farnborough office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI've worked with Frank and Dave in the past and would highly recommend using these guys to help you move. My review is personal and not financially driven. I just wanted to say using older, more experienced estate agents will stand you in good stead. Frank, well, he has the patience of a saint and Dave is a good, family man, takes a cracking photo' too...keep going lads, you deserve all the success you get.....
Iain · 30 September 2025
Agent replied · 12 October 2025
Thank you for such a generous and grounded review. We’re proud to have earned your trust, not through flash or fanfare, but through the kind of steady, human service that’s harder to come by these days.
Frank’s patience is indeed legendary (we’ve tested it often), and Dave’s eye for a good frame has helped many homes tell their story. We believe experience isn’t just years on the clock, it’s knowing when to listen, when to act, and how to make people feel at ease in moments that matter.
Your words mean a great deal to us. We’ll keep going, just as you said, with care, with purpose, and with gratitude.
Warmly,
All of the the team at TEKOOP!
★★★★★ 5/5
GoogleWe have been very impressed with Tekoop, Frank is always there to offer advice and talk you through the process and his knowledge of the local housing market is excellent . All communications are easy and we will be recommending Tekoop to friends and family.
Sarah · 25 May 2026
Agent replied · 11 June 2026
Thank you for your lovely review. We’re so pleased to hear you’ve had such a positive experience. Clear communication and honest, knowledgeable guidance are exactly what we aim to deliver, so it’s great to know that came through at every step.
Your recommendation to friends and family is the highest compliment we could receive. Thank you again for choosing TE KOOP, we’re always here if you need anything.
Best regards,
Team TE KOOP
★★★★★ 5/5
GoogleFrank was very friendly and professional, did a fantastic photo shoot and video of our house for the sale.
Kept us informed during all the stages of the move, keeping it swiftly moving forward which meant the sale went through very quickly.
We would definitely recommend using Frank if you are moving home.
Thanks again Frank.
George · 9 February 2026
Agent replied · 26 February 2026
Thank you so much for your lovely review. It was a real pleasure working with you. I’m delighted the photo shoot and video helped showcase your home at its best, and even happier that the move progressed smoothly and quickly for you.
Keeping you informed at every stage is something we take seriously at TE KOOP, so it’s great to hear that made a difference.
Thank you again for the recommendation, it truly means a lot.
Best regards,
Team TE KOOP
★★★★★ 5/5
GoogleMember of staff and the way of handling the client was outstanding and also an excellent to understand the client’s needs. I highly recommend Tekoop state agency.
Jaspsard · 21 August 2026
Agent replied · 23 August 2026
Thank you so much for your kind words. We’re delighted to hear that you felt well looked after and that our approach made the process clear and comfortable for you. Understanding each client’s needs is at the heart of how we work, so your feedback really means a lot.
We truly appreciate your recommendation and are always here should you need anything in the future.
Best regards,
Team TE KOOP
★★★★★ 5/5
GoogleGreat experience buying our first house with Frank at TE Koop. He was always there at the other end of the phone whenever we had questions and was regularly updating us and chasing up information from the chain. He also recommended Juno solicitors which were amazing so I’m grateful for that!
Thanks Frank!
Laura · 9 February 2026
Agent replied · 26 February 2026
Thank you so much for your wonderful review.
It was a pleasure helping you through your first home purchase. I’m really glad the regular updates and quick communication made the process feel smoother, that’s exactly what we aim for.
Great to hear Juno Solicitors were a good fit for you as well. We only recommend partners we trust, so I’m delighted they delivered the service you needed.
Wishing you many happy years in your new home.
Best regards,
Team TE KOOP
★★★★★ 5/5
GoogleKaren at ELC was great! She dealt with a potential repair issue which involved a leak. Plumber was on site within 1 hour and my query was responded to within 10 mins of logging. Thanks Karen, great customer service!
Sam · 13 May 2026
Agent replied · 13 August 2026
Hi there, thank you for your feedback. It’s great to hear Karen was able to respond so quickly and get the issue with the leak dealt with promptly, and that everything was arranged so efficiently. I’ll be sure to pass your kind words on to her. Many thanks, Matt.
★★★★★ 5/5
GoogleFrom the very beginning I had a good feeling about using this office. Phil was to the point and informative. He gave me what I thought was a honest appraisal of my property. During the process the staff were helpful and accommodating and …
Ken · 1 April 2026
Agent replied · 1 September 2026
Thank you so much for your wonderful review! We’re delighted Phil and the team made the process smooth and stress-free for you. Congratulations on your sale, and thank you for recommending our Hornchurch office, we truly appreciate your support!
★★★★★ 5/5
GoogleFrank at Te Koop sold our flat for us which through no fault of our own/Franks turned out to be a much longer process than anticipated. Frank was amazing throughout - communicating with us regularly and providing professional advice and support. I would highly recommend Frank and his team to anyone considering working with them.
Beth · 11 December 2025
Agent replied · 14 December 2025
Beth, thank you for your kind words. We’re delighted that, even with the process taking longer than we all expected, you felt supported and well‑advised throughout.
Frank’s commitment to clear communication and professional guidance is central to how we work, and it’s wonderful to know this made a difference for you.
Your recommendation is greatly appreciated. On behalf of the whole team, we wish you every success in your next chapter.
Best Regards,
Team TE KOOP
★★★★★ 5/5
GoogleNaz was great help at my viewing today, she was very friendly and such a welcoming person. The flat was beautiful and Naz knew all the answers I needed. Very good experience, thank you again.
Lucy · 13 May 2026
Agent replied · 13 August 2026
Hi Lucy, thank you for taking the time to leave your feedback; it is much appreciated. It's great to hear that Naz was a great help to you at your viewing, and I will pass your lovely comments onto her. Best wishes with your move, and if we can be of any further service please do let us know. Many thanks, Matt.
★★★★★ 5/5
GoogleA big thank you to Phil, Neil and the whole team for helping me sell my property. From the initial valuation and marketing through to finding a buyer, everything was handled smoothly and efficiently. The team were always friendly, …
Tony · 1 April 2026
Agent replied · 1 September 2026
Thank you so much for your wonderful review Tony. We’re thrilled to hear that Phil, Neil, and the whole team in Hornchurch made the selling process smooth, professional, and stress-free for you. Your confidence in us and your recommendation mean a lot.
★★★★★ 5/5
GoogleI was recommended Frank and he was excellent from start to finish. His advice, communication and approach throughout the sale of my flat were spot on, and he achieved a fantastic result. I would recommend Frank without hesitation and will only use him again in the future.
Lucy · 19 January 2026
Agent replied · 26 February 2026
Thank you so much for your fantastic review.
I’m really pleased to hear the advice, communication and overall approach helped make the sale of your property feel smooth and well‑supported.
Your recommendation means a great deal, and I’m genuinely grateful for the trust you placed in us throughout the process. We’d be delighted to work with you again in the future!
Best regards,
Team TE KOOP
★★★★★ 5/5
GoogleThe potential stress of selling and moving made so much easier by the calm presence of Frank, always at the end of a phone for any help or support if needed. He kept me fully appraised of the progress throughout the whole process. I can't thank him enough for going above and beyond. Highly recommended.
Joy · 6 November 2025
Agent replied · 17 November 2025
Thank you so much for your generous review. Selling and moving can be one of life’s more demanding chapters, and we’re truly glad Frank was able to bring a sense of calm and clarity to the process. His approach is always the same: no fuss, no pressure, just steady guidance, clear updates, and a phone that’s never far from reach.
We believe good estate agency isn’t just about transactions, it’s about trust. And your words reflect exactly the kind of quiet support we aim to offer every step of the way. Frank will be quietly chuffed to know he made a difference.
Thanks for the Recommendation, it means a lot to us.
Best regards, TEAM TEKOOP.
★★★★★ 1/5
GoogleI recently applied to rent a property through ELC and, unfortunately, the experience was quite frustrating and unnecessarily rigid, and simply told my application was withdrawn, no confirmation of when I would get my deposit returned.
While I appreciate that referencing is outsourced to Let Alliance, the process felt entirely system-led with no meaningful human review. My application was declined on affordability grounds, despite having a VISTA score of “Good”, which reflects strong credit history, good payment behaviour, low fraud risk, and overall reliability as a tenant. No CCJ's or Bankruptcy.
In simple terms, I was assessed as a low-risk applicant, yet still rejected due to a formula that did not take into account my actual financial position. Specifically, the assessment failed to consider:
confirmed additional rental income of £2,300 pcm from my own property
additional income of approximately £16,900 for the last financial year
an annual bonus of circa £9,000
the fact my current housing costs would transfer directly to the new tenancy
my willingness to proceed with a guarantor
Instead, the outcome appeared to be based purely on a static snapshot of income versus outgoings, without any flexibility or common-sense review. Paying 6 months upfront was my only option yesterday, but not today, which I find redundant, if I can't pay the initial 6 months in your eyes, how would I afford month 7....8...9....etc
Communication between ELC and the referencing provider was also unclear at times, with conflicting information being given about how decisions were made, for either side. One putting the blame on the other.
Overall, the process felt impersonal and overly reliant on automated checks, rather than a fair assessment of a tenant’s full financial picture. A more balanced approach, with some level of human discretion, would make a significant difference. Needless to say I have one week to find another flat as someone is moving into my house....
Theresa · 13 May 2026
Agent replied · 13 August 2026
Hi Theresa
Thank you for taking the time to leave your feedback. We’re sorry to hear that your recent experience did not meet expectations and that the process left you feeling frustrated.
We always aim to provide a professional, clear and supportive service to all applicants, so we’re disappointed to hear this was not your experience on this occasion.
As we take all feedback seriously, we would welcome the opportunity to discuss your concerns directly and look into this further for you. Please feel free to contact our team at your convenience on mail@elkbgroup.com.
We appreciate your comments and wish you all the best moving forward.
★★★★★ 5/5
Facebook⭐ 5-Star Review for TeKoop Estate Agent ⭐
I had never heard of TeKoop Estate Agent before, until I found the property we were interested in. We booked a viewing in May and honestly didn’t think we would be chosen, as there were around 13 people viewing the property!
My family and I met David, who was incredibly kind and patient in answering all our questions. He gave us all the information we needed to confidently make an offer. When our offer was accepted, I mainly spoke with Frank, who was also amazing and very helpful whenever I called.
Both David and Frank supported us throughout the entire process, right up until moving day. Frank even managed to squeeze us into his busy schedule for a final look at the property before completion. We truly appreciate all the effort and hard work from both of these gentlemen.
Even after moving in, Frank kindly offered ongoing support if we needed anything, which means a lot to us.
So I would like to express a BIG THANK YOU to both Frank and David! And an additional thank you to the seller for choosing us among all the other viewers.
We had a superb experience and will definitely recommend TeKoop Estate Agent to other buyers and vendors. We wish you continued success and many more happy customers! GOOD LUCK!!
Ely-Emie · 8 December 2025
★★★★★ 5/5
GoogleFrank from TE KOOP has been incredibly helpful, attentive and responsive from my first viewing of the property I purchased to its eventual completion and beyond - he is even continuing to assist me post-completion. His professional yet friendly and approachable manner has been a great help and made the entire process easier. Thoroughly recommend!
Archie · 30 September 2025
Agent replied · 12 October 2025
We are overjoyed to hear about your positive experience with Frank and the team at TE KOOP. Your recognition of Frank's dedication to exceptional service, even after, your property purchase is greatly appreciated. We strive for this level of care with all our clients and are thrilled to have been part of your journey.
All the best for the future!
Team TEKOOP.
★★★★★ 5/5
GoogleFrank managed the sale through out, was always on it with updates, info and always transparent with news good or bad. Despite us having a long a challenging chain TKOOP helped us get into our new place before Christmas. Would definitely recommend Frank and team.
Jac · 11 December 2025
Agent replied · 14 December 2025
Jac, thank you for sharing your experience. We’re so pleased that, even with a challenging onward chain, the process felt supported and transparent throughout.
Frank’s commitment to clear updates and honest communication is exactly the standard we set, and it’s rewarding to know this helped you reach completion in time for Christmas.
Your recommendation means a great deal to us. On behalf of the whole team, we wish you every happiness in your new home.
Team TE KOOP
★★★★★ 5/5
GoogleFinlay was very polite and helpful. he had a good knowledge of the property and was able to answer our questions.
Shelagh · 13 June 2026
Agent replied · 13 August 2026
Hi Shelagh,
Thank you for your wonderful 5-star review.
We're delighted to hear that Finlay made such a positive impression. Providing knowledgeable, professional and helpful service is very important to us, and it's great to know that he was able to answer your questions and assist you during your viewing.
I will be sure to pass your kind comments on to Finlay, who will be pleased to receive the recognition.
Thank you again for your feedback, and we wish you all the best with your property search.
Kind regards,
Miles Leslie
Managing Director
ELC Sales & Lettings
★★★★★ 5/5
Googlewe recently sold our property through TE KOOP and was extremely happy with the service we received.
we felt his marketing was far superior to other estate agents and he went above beyond to make sure our property was sold .
Frank always kept us informed at every stage from viewings till completion, he was always happy to talk and never felt he was rushing us , would definitely recommend using them, they have been the best estate agent we have ever used and will be definitely using them again the future. Kellie and Steve
Kellie · 9 October 2024
Agent replied · 14 March 2024
Thank you so much for your amazing review. It was fantastic to work with you and get the property sold. So glad you called us! We look forward to working with you again.
★★★★★ 5/5
GoogleFrank is super helpful and knowledgeable. We had a lot of stress during our sale and move and he was fantastic at putting our minds at ease.
Katie · 18 April 2026
Agent replied · 20 May 2026
Thank you for such a lovely review. Moving home can be overwhelming, so I’m really pleased to hear I helped make the process feel calmer and more manageable. All the best as you settle into your new place.
Team TE KOOP
★★★★★ 5/5
GoogleAs a first time landlord I found the ELC very easy to deal with. Initial contact and advice was friendly and professional. So far their arrangements for locating a suitable tenant and setting up the tenancy have run smoothly. Their fees have been as agreed and accounting procedures are straightforward, timeous and transparent. Very pleased with the arrangements thus far.
John · 30 July 2026
Agent replied · 13 August 2026
Thank you, John, for taking the time to leave such a positive review.
We're delighted to hear that your first experience as a landlord has been a smooth one. Our team aims to make the lettings process as straightforward and transparent as possible, so it's great to know you've found our advice, tenant-finding service and accounting procedures clear and professional.
We really appreciate your trust in ELC Sales & Lettings and look forward to continuing to support you throughout your tenancy and beyond.
Miles Leslie
Managing Director
ELC Sales & Lettings
★★★★★ 5/5
GoogleI want to express my sincere gratitude for
TE KOOP exceptional assistance in selling my house. Your professionalism and friendliness throughout the process were truly commendable.
I particularly appreciate Frank's effort and dedication. His expertise and support made the entire experience smooth and enjoyable. It was an amazing experience working with such a dedicated and capable team.
Thank you once again for everything. I will gladly recommend your services to anyone looking to buy or sell a home.
Loredana · 9 October 2024
Agent replied · 14 June 2024
Thank you Loredana for your wonderful review, we we are so glad you chose our company and that we could act for you and your wonderful property. It was a pleasure working with you, and wish you all the best for the future.
★★★★★ 5/5
GoogleUsed te koop for the first time and Frank was incredible! He was there to help me at every step of the process he really goes the extra miles to helps his clients and i could not recommend him enough.
Michael · 22 December 2025
Agent replied · 28 December 2025
Thank you so much for your lovely review. It was a pleasure helping you through the process, and we are really glad to hear you felt supported at every step.
Going the extra mile is simply part of how we work at Te Koop, and your recommendation means a great deal. If you ever need anything in the future, we are always here to help.
All the best,
Team TE KOOP
★★★★★ 5/5
GoogleI purchased my first property with TEKOOP and Frank provided a wonderful service, so helpful and always happy to answer any questions.
The team were excellent, I would recommend this company for their transparency and amazing customer service 😊 …
Jacqueline · 6 December 2025
Agent replied · 14 December 2025
We're ecstatic to hear that Frank and the team could assist you in purchasing your first property. Our goal is to provide excellent service and transparency, and your recommendation means the world to us. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Best wishes, Team TEKOOP
★★★★★ 5/5
GoogleFinlay was very professional, and made us feel very welcomed.
Caramel · 23 July 2026
Agent replied · 13 August 2026
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Finlay made you feel so welcome and that his professionalism stood out during your experience. Providing a friendly, professional service is something we pride ourselves on, and it's great to know Finlay delivered exactly that.
We really appreciate you taking the time to leave your feedback and wish you all the very best. If there's anything else we can help with in the future, please don't hesitate to get in touch.
Kind regards,
Miles Leslie
Managing Director
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